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#1
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Re-installing Windows XP Professional trouble
Ok, here is my problem. We had this virus and I kept getting rid of it but
it kept coming back so I was reading somewhere how to permanently get rid of it. The article told me to download ccleaner , updated version of java and something else. then it told me to reboot pc in safe mode and run ccleaner. Well my pc would not go into safe mode so the article said to manually get the pc in safe mode go to start hit run and thin type msconfig in the box this will bring up the screen to slect safe mode, it did and I selected that mode. Here is where the major problems start I am on the balck and white screen I select safe mode and pc boots and comes back to the black and white screen again so I select normal mode because at this time I am thinking "uh oh" after selecting boot in normal mode the pc boots and I come back to the black and white screen again. I try this several times and it is just a vicious never ending circle. I have this thought lets put the windows xp cd in and try re-installing windows. I do this and I go through all the screens choose boot from disk and I get the Windows screen like its going to boot up and then I get a screen with safe mode all around the outer edge and an error that says "windows setup can not run in safe mode" I try again hit f8 to get the black white screen to choose safe mode, normal mode, etc I choose normal mode and it goes through the whole process and acts as though it is going to load and I again get a screen with safe mode all around the edges and an error that says "windows setup can't run in safe mode" This is an annoying vicious circle can anyone help me before I lose my mind and throw this pc out the window. |
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#2
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Re-installing Windows XP Professional trouble
slsawyer69 wrote:
Ok, here is my problem. We had this virus and I kept getting rid of it but it kept coming back so I was reading somewhere how to permanently get rid of it. The article told me to download ccleaner , updated version of java and something else. What is the name of the virus? What article are you referring to? It would be helpful to post a link to it. then it told me to reboot pc in safe mode and run ccleaner. Well my pc would not go into safe mode so the article said to manually get the pc in safe mode go to start hit run and thin type msconfig in the box this will bring up the screen to slect safe mode, it did and I selected that mode. Here is where the major problems start I am on the balck and white screen I select safe mode and pc boots and comes back to the black and white screen again So for some reason you are not able to run in Safe Mode. Sounds like your virus is preventing you from doing this. so I select normal mode because at this time I am thinking "uh oh" after selecting boot in normal mode the pc boots and I come back to the black and white screen again. I try this several times and it is just a vicious never ending circle. I have this thought lets put the windows xp cd in and try re-installing windows. The thought is not necessarily a bad one, but I'm afraid you have entered panic mode and you are not thinking as clearly as you normally would. You have two choices: 1. Hold off on the thought of reinstalling Windows XP and try to remove the virus, using advice you get in this newsgroup to help you accomplish this (if this is feasible). 2. Decide that your PC has been compromised so much that you wish to perform a Clean Install. If that's the case, you need to find a way to save all your data if you haven't done so already. We can help with that. Also, you need to make sure you have all your hardware drivers handy. But don't start doing this without having a game plan first! It's an involved process that is time-consuming. I do this and I go through all the screens choose boot from disk and I get the Windows screen like its going to boot up and then I get a screen with safe mode all around the outer edge and an error that says "windows setup can not run in safe mode" I try again hit f8 to get the black white screen to choose safe mode, normal mode, etc I choose normal mode and it goes through the whole process and acts as though it is going to load and I again get a screen with safe mode all around the edges and an error that says "windows setup can't run in safe mode" This is an annoying vicious circle can anyone help me before I lose my mind and throw this pc out the window. It sounds like you are booting into the mucked up version of Windows on your hard drive instead of booting off the CD. But instead of diving into this (that is, a Repair or Clean Install), let's try to address the issue and *then* determine what your course of action should be. Please answer the following questions: 1. What is the name of the virus? 2. What is the Web page that had removal instructions? 3. What is the make and model of your PC? 4. What Service Pack level are you cuurently at? And what Service Pack level is your XP Pro installation CD? 5. Do you have access to an external hard drive? (If not, you should get one!) 6. Which antivirus and antispyware programs do you have installed on your PC? |
#3
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Re-installing Windows XP Professional trouble
"Daave" wrote: slsawyer69 wrote: Ok, here is my problem. We had this virus and I kept getting rid of it but it kept coming back so I was reading somewhere how to permanently get rid of it. The article told me to download ccleaner , updated version of java and something else. What is the name of the virus? **Trojan vundo.h What article are you referring to? It would be helpful to post a link to it. **http://www.ehow.com/how_4682197_comp...paign=yssp_art then it told me to reboot pc in safe mode and run ccleaner. Well my pc would not go into safe mode so the article said to manually get the pc in safe mode go to start hit run and thin type msconfig in the box this will bring up the screen to slect safe mode, it did and I selected that mode. Here is where the major problems start I am on the balck and white screen I select safe mode and pc boots and comes back to the black and white screen again So for some reason you are not able to run in Safe Mode. Sounds like your virus is preventing you from doing this. so I select normal mode because at this time I am thinking "uh oh" after selecting boot in normal mode the pc boots and I come back to the black and white screen again. I try this several times and it is just a vicious never ending circle. I have this thought lets put the windows xp cd in and try re-installing windows. The thought is not necessarily a bad one, but I'm afraid you have entered panic mode and you are not thinking as clearly as you normally would. You have two choices: 1. Hold off on the thought of reinstalling Windows XP and try to remove the virus, using advice you get in this newsgroup to help you accomplish this (if this is feasible). ** not feasible already tried to reinstall that is where I am at right now. seems as though I am now in safe mode and need to get out so that windows set up can run properly and its not letting me get out of safe mode. definently was in panic mode and had no game plan...ugghhh 2. Decide that your PC has been compromised so much that you wish to perform a Clean Install. If that's the case, you need to find a way to save all your data if you haven't done so already. We can help with that. Also, you need to make sure you have all your hardware drivers handy. But don't start doing this without having a game plan first! It's an involved process that is time-consuming. I do this and I go through all the screens choose boot from disk and I get the Windows screen like its going to boot up and then I get a screen with safe mode all around the outer edge and an error that says "windows setup can not run in safe mode" I try again hit f8 to get the black white screen to choose safe mode, normal mode, etc I choose normal mode and it goes through the whole process and acts as though it is going to load and I again get a screen with safe mode all around the edges and an error that says "windows setup can't run in safe mode" This is an annoying vicious circle can anyone help me before I lose my mind and throw this pc out the window. It sounds like you are booting into the mucked up version of Windows on your hard drive instead of booting off the CD. But instead of diving into this (that is, a Repair or Clean Install), let's try to address the issue and *then* determine what your course of action should be. Please answer the following questions: 1. What is the name of the virus? Trojan Vundo.h 2. What is the Web page that had removal instructions?**http://www.ehow.com/how_4682197_comp...paign=yssp_art 3. What is the make and model of your PC? Its a friends pc and I will have to write that down tonight when I get home and let you know 4. What Service Pack level are you cuurently at? And what Service Pack level is your XP Pro installation CD? same answer as above 5. Do you have access to an external hard drive? (If not, you should get one!) no 6. Which antivirus and antispyware programs do you have installed on your PC? Malware and norton antivirus |
#4
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Re-installing Windows XP Professional trouble
Hello, slsawyer69. If you would like to reply inline (which is
absolutely fine), please make sure to have a blank line above and below what you write so that attributions are accurate (also, it's much easier to read!). A few more questions follow. slsawyer69 wrote: "Daave" wrote: slsawyer69 wrote: Ok, here is my problem. We had this virus and I kept getting rid of it but it kept coming back so I was reading somewhere how to permanently get rid of it. The article told me to download ccleaner , updated version of java and something else. What is the name of the virus? **Trojan vundo.h What article are you referring to? It would be helpful to post a link to it. **http://www.ehow.com/how_4682197_comp...paign=yssp_art I looked at that link and wasn't impressed, largely because of this line: "Finally youll need to run SUPERAntispyware, basic will do the trick but if your familiar with torrents, grab the pro edition for a lifetime subscription." It's ironic that this fix includes a suggestion to download the equivalent of a pirated program, considering that this very behavior makes it more likely for many people to become vicitimized by malware in the first place! This guide is much better IMO: http://www.bleepingcomputer.com/viru...ndo-virtumonde If that doesn't work, a visit here should be helpful: http://www.elephantboycomputers.com/...moving_Malware Sometimes, as you can see, removing malware can be time-consuming. And for people who think it's possible their PCs have been compromised beyond a certain point, it would make sense to perform a clean install: http://michaelstevenstech.com/cleanxpinstall.html Of course, if you are going to do this, you need to make sure all your data is copied (preferably onto an external hard drive) off the PC first (feel free to ask if you don't know where everything is located). Also you need to make sure you have all the drivers on hand for all your PC's hardware components. That is one of the reasons I had asked for the make and model. Then again, certain PC manufacturers provide a hidden recovery partition that will give you a clean slate with less work (than the Clean Install method outlined above). That's another reason I had asked for the make and model of the PC. Note that when one performs a clean install, you need to configure the PC's BIOS to boot off the CD. What you described was an instance of booting off your infected hard drive (which is the wrong way!). then it told me to reboot pc in safe mode and run ccleaner. Well my pc would not go into safe mode so the article said to manually get the pc in safe mode go to start hit run and thin type msconfig in the box this will bring up the screen to slect safe mode, it did and I selected that mode. Here is where the major problems start I am on the balck and white screen I select safe mode and pc boots and comes back to the black and white screen again So for some reason you are not able to run in Safe Mode. Sounds like your virus is preventing you from doing this. so I select normal mode because at this time I am thinking "uh oh" after selecting boot in normal mode the pc boots and I come back to the black and white screen again. I try this several times and it is just a vicious never ending circle. I have this thought lets put the windows xp cd in and try re-installing windows. The thought is not necessarily a bad one, but I'm afraid you have entered panic mode and you are not thinking as clearly as you normally would. You have two choices: 1. Hold off on the thought of reinstalling Windows XP and try to remove the virus, using advice you get in this newsgroup to help you accomplish this (if this is feasible). ** not feasible already tried to reinstall that is where I am at right now. seems as though I am now in safe mode and need to get out so that windows set up can run properly and its not letting me get out of safe mode. definently was in panic mode and had no game plan...ugghhh But if you tried and it wouldn't let you install Windows, then no additional damage was done. Therefore, it is arguably feasible. I'd try the Bleeping Computer guide first if I were you. It won't hurt. But you really should make sure the data is copied first! Again, that's why I had suggested an external hard drive. And booting off a rescue CD (examples: Knoppix, Ubuntu, Bart PE, UBCD4Win) will allow you to easily copy the files. Post back if you would like guidance. 2. Decide that your PC has been compromised so much that you wish to perform a Clean Install. If that's the case, you need to find a way to save all your data if you haven't done so already. We can help with that. Also, you need to make sure you have all your hardware drivers handy. But don't start doing this without having a game plan first! It's an involved process that is time-consuming. I do this and I go through all the screens choose boot from disk and I get the Windows screen like its going to boot up and then I get a screen with safe mode all around the outer edge and an error that says "windows setup can not run in safe mode" I try again hit f8 to get the black white screen to choose safe mode, normal mode, etc I choose normal mode and it goes through the whole process and acts as though it is going to load and I again get a screen with safe mode all around the edges and an error that says "windows setup can't run in safe mode" This is an annoying vicious circle can anyone help me before I lose my mind and throw this pc out the window. It sounds like you are booting into the mucked up version of Windows on your hard drive instead of booting off the CD. But instead of diving into this (that is, a Repair or Clean Install), let's try to address the issue and *then* determine what your course of action should be. Please answer the following questions: 1. What is the name of the virus? Trojan Vundo.h 2. What is the Web page that had removal instructions?**http://www.ehow.com/how_4682197_comp...paign=yssp_art 3. What is the make and model of your PC? Its a friends pc and I will have to write that down tonight when I get home and let you know 4. What Service Pack level are you cuurently at? And what Service Pack level is your XP Pro installation CD? same answer as above 5. Do you have access to an external hard drive? (If not, you should get one!) no You really should get one! :-) 6. Which antivirus and antispyware programs do you have installed on your PC? Malware and norton antivirus Malware? We need a full name! Also Norton is problematic. In addition to hogging a PC's resources and affecting performance adversely, it can interfere with the running of Windows System Restore. If you can somehow remove the trojan and need to run System Restore, you can try one of these methods: 1. Run it in the special Safe Mode with Command Prompt mode: http://support.microsoft.com/kb/304449 2. An alternative (which is a bit involved) is the equivalent of a manual System Resto http://support.microsoft.com/kb/307545 You could try a Repair Install if still no joy: http://michaelstevenstech.com/XPrepairinstall.htm But it's not as easy as it sounds. You would need to have IE at the IE6 version, for instance. Also, for best results, SP levels would need to match. And there's never a guarantee that the malware would be gone! That's why a Clean Install might need to be performed. Unfortunately, as you can see, there is probably no easy quick fix. If the above seems too daunting, a technician should be consulted. And make sure you don't use a Geek Squad type! |
#5
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Re-installing Windows XP Professional trouble
Hello,
I am having the same issue trying to get out of safe mode. I misleading application took over my computer. I tried to restart in safe mode to see if I could get my antivirus to work, but I got the blue screen of death. Then I decided to do the repair install. Everything started running, but eventually it says Windows XP setup cannot run in safe mode. This happens even if I hit F8 and try to get out of safe mode. Any suggestions? I too appear to be caught in the vicious cycle. "Daave" wrote: Hello, slsawyer69. If you would like to reply inline (which is absolutely fine), please make sure to have a blank line above and below what you write so that attributions are accurate (also, it's much easier to read!). A few more questions follow. slsawyer69 wrote: "Daave" wrote: slsawyer69 wrote: Ok, here is my problem. We had this virus and I kept getting rid of it but it kept coming back so I was reading somewhere how to permanently get rid of it. The article told me to download ccleaner , updated version of java and something else. What is the name of the virus? **Trojan vundo.h What article are you referring to? It would be helpful to post a link to it. **http://www.ehow.com/how_4682197_comp...paign=yssp_art I looked at that link and wasn't impressed, largely because of this line: "Finally youll need to run SUPERAntispyware, basic will do the trick but if your familiar with torrents, grab the pro edition for a lifetime subscription." It's ironic that this fix includes a suggestion to download the equivalent of a pirated program, considering that this very behavior makes it more likely for many people to become vicitimized by malware in the first place! This guide is much better IMO: http://www.bleepingcomputer.com/viru...ndo-virtumonde If that doesn't work, a visit here should be helpful: http://www.elephantboycomputers.com/...moving_Malware Sometimes, as you can see, removing malware can be time-consuming. And for people who think it's possible their PCs have been compromised beyond a certain point, it would make sense to perform a clean install: http://michaelstevenstech.com/cleanxpinstall.html Of course, if you are going to do this, you need to make sure all your data is copied (preferably onto an external hard drive) off the PC first (feel free to ask if you don't know where everything is located). Also you need to make sure you have all the drivers on hand for all your PC's hardware components. That is one of the reasons I had asked for the make and model. Then again, certain PC manufacturers provide a hidden recovery partition that will give you a clean slate with less work (than the Clean Install method outlined above). That's another reason I had asked for the make and model of the PC. Note that when one performs a clean install, you need to configure the PC's BIOS to boot off the CD. What you described was an instance of booting off your infected hard drive (which is the wrong way!). then it told me to reboot pc in safe mode and run ccleaner. Well my pc would not go into safe mode so the article said to manually get the pc in safe mode go to start hit run and thin type msconfig in the box this will bring up the screen to slect safe mode, it did and I selected that mode. Here is where the major problems start I am on the balck and white screen I select safe mode and pc boots and comes back to the black and white screen again So for some reason you are not able to run in Safe Mode. Sounds like your virus is preventing you from doing this. so I select normal mode because at this time I am thinking "uh oh" after selecting boot in normal mode the pc boots and I come back to the black and white screen again. I try this several times and it is just a vicious never ending circle. I have this thought lets put the windows xp cd in and try re-installing windows. The thought is not necessarily a bad one, but I'm afraid you have entered panic mode and you are not thinking as clearly as you normally would. You have two choices: 1. Hold off on the thought of reinstalling Windows XP and try to remove the virus, using advice you get in this newsgroup to help you accomplish this (if this is feasible). ** not feasible already tried to reinstall that is where I am at right now. seems as though I am now in safe mode and need to get out so that windows set up can run properly and its not letting me get out of safe mode. definently was in panic mode and had no game plan...ugghhh But if you tried and it wouldn't let you install Windows, then no additional damage was done. Therefore, it is arguably feasible. I'd try the Bleeping Computer guide first if I were you. It won't hurt. But you really should make sure the data is copied first! Again, that's why I had suggested an external hard drive. And booting off a rescue CD (examples: Knoppix, Ubuntu, Bart PE, UBCD4Win) will allow you to easily copy the files. Post back if you would like guidance. 2. Decide that your PC has been compromised so much that you wish to perform a Clean Install. If that's the case, you need to find a way to save all your data if you haven't done so already. We can help with that. Also, you need to make sure you have all your hardware drivers handy. But don't start doing this without having a game plan first! It's an involved process that is time-consuming. I do this and I go through all the screens choose boot from disk and I get the Windows screen like its going to boot up and then I get a screen with safe mode all around the outer edge and an error that says "windows setup can not run in safe mode" I try again hit f8 to get the black white screen to choose safe mode, normal mode, etc I choose normal mode and it goes through the whole process and acts as though it is going to load and I again get a screen with safe mode all around the edges and an error that says "windows setup can't run in safe mode" This is an annoying vicious circle can anyone help me before I lose my mind and throw this pc out the window. It sounds like you are booting into the mucked up version of Windows on your hard drive instead of booting off the CD. But instead of diving into this (that is, a Repair or Clean Install), let's try to address the issue and *then* determine what your course of action should be. Please answer the following questions: 1. What is the name of the virus? Trojan Vundo.h 2. What is the Web page that had removal instructions?**http://www.ehow.com/how_4682197_comp...paign=yssp_art 3. What is the make and model of your PC? Its a friends pc and I will have to write that down tonight when I get home and let you know 4. What Service Pack level are you cuurently at? And what Service Pack level is your XP Pro installation CD? same answer as above 5. Do you have access to an external hard drive? (If not, you should get one!) no You really should get one! :-) 6. Which antivirus and antispyware programs do you have installed on your PC? Malware and norton antivirus Malware? We need a full name! Also Norton is problematic. In addition to hogging a PC's resources and affecting performance adversely, it can interfere with the running of Windows System Restore. If you can somehow remove the trojan and need to run System Restore, you can try one of these methods: 1. Run it in the special Safe Mode with Command Prompt mode: http://support.microsoft.com/kb/304449 2. An alternative (which is a bit involved) is the equivalent of a manual System Resto http://support.microsoft.com/kb/307545 You could try a Repair Install if still no joy: http://michaelstevenstech.com/XPrepairinstall.htm But it's not as easy as it sounds. You would need to have IE at the IE6 version, for instance. Also, for best results, SP levels would need to match. And there's never a guarantee that the malware would be gone! That's why a Clean Install might need to be performed. Unfortunately, as you can see, there is probably no easy quick fix. If the above seems too daunting, a technician should be consulted. And make sure you don't use a Geek Squad type! |
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