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#1
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AT&T and Unified Messaging - Faxing
I just got a new AT&T package and it works fine until I try to retrieve a fax
or a voice mail through my AT&T inbox. When I click to open, Explorer shuts down. I've tried accessing it through Explorer, Netscape, and Mozilla and it's the same thing. I'm thinking it's got to be a Windows issue. Here's the error message: SysFader: iexplore.exe - Application Error The instruction at "0x7c901010 referenced memory at "0x0000001c". The memory could not be "read". I spent a lot of time on the phone with the AT&T guy, over several days, and he couldn't help me. He guided me to this website. I even checked the Knowledge Base but I found it incomprehensible and all about 2000 and not XP Professional, which is what I have. Nothing else happens and I can reopen Explorer without a problem. Can anybody help me, please? |
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#2
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AT&T and Unified Messaging - Faxing
well, it would be extremely
helpful if you could explain what all you and that audacious advisor had done. otherwise i don't think it would be prudent to repeat all the same steps here as well and over the next several days. fortunately someone already invested time for a similar issue he http://forums.microsoft.com/MSDN/Sho...24034&SiteID=1 according to the above "TimLa" provided referenced a solution he http://forums.spywareinfo.com/index.php?showtopic=66952 and accordingly to the above, "Why me143" appreciated the solution. in conclusion it sounds like you may be having an issue with malware. - db "Seekingoz" wrote in message ... I just got a new AT&T package and it works fine until I try to retrieve a fax or a voice mail through my AT&T inbox. When I click to open, Explorer shuts down. I've tried accessing it through Explorer, Netscape, and Mozilla and it's the same thing. I'm thinking it's got to be a Windows issue. Here's the error message: SysFader: iexplore.exe - Application Error The instruction at "0x7c901010 referenced memory at "0x0000001c". The memory could not be "read". I spent a lot of time on the phone with the AT&T guy, over several days, and he couldn't help me. He guided me to this website. I even checked the Knowledge Base but I found it incomprehensible and all about 2000 and not XP Professional, which is what I have. Nothing else happens and I can reopen Explorer without a problem. Can anybody help me, please? |
#3
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AT&T and Unified Messaging - Faxing
Unfortunately, the ATT guy didn't tell me what he did. I'll follow the thread
from Why me 143 and see if I can follow it enough to repeat the steps. Thanks. "´¯`·.. )))º`" wrote: well, it would be extremely helpful if you could explain what all you and that audacious advisor had done. otherwise i don't think it would be prudent to repeat all the same steps here as well and over the next several days. fortunately someone already invested time for a similar issue he http://forums.microsoft.com/MSDN/Sho...24034&SiteID=1 according to the above "TimLa" provided referenced a solution he http://forums.spywareinfo.com/index.php?showtopic=66952 and accordingly to the above, "Why me143" appreciated the solution. in conclusion it sounds like you may be having an issue with malware. - db "Seekingoz" wrote in message ... I just got a new AT&T package and it works fine until I try to retrieve a fax or a voice mail through my AT&T inbox. When I click to open, Explorer shuts down. I've tried accessing it through Explorer, Netscape, and Mozilla and it's the same thing. I'm thinking it's got to be a Windows issue. Here's the error message: SysFader: iexplore.exe - Application Error The instruction at "0x7c901010 referenced memory at "0x0000001c". The memory could not be "read". I spent a lot of time on the phone with the AT&T guy, over several days, and he couldn't help me. He guided me to this website. I even checked the Knowledge Base but I found it incomprehensible and all about 2000 and not XP Professional, which is what I have. Nothing else happens and I can reopen Explorer without a problem. Can anybody help me, please? |
#4
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AT&T and Unified Messaging - Faxing
you're welcome and
keep us posted.... "Seekingoz" wrote in message ... Unfortunately, the ATT guy didn't tell me what he did. I'll follow the thread from Why me 143 and see if I can follow it enough to repeat the steps. Thanks. "´¯`·.. )))º`" wrote: well, it would be extremely helpful if you could explain what all you and that audacious advisor had done. otherwise i don't think it would be prudent to repeat all the same steps here as well and over the next several days. fortunately someone already invested time for a similar issue he http://forums.microsoft.com/MSDN/Sho...24034&SiteID=1 according to the above "TimLa" provided referenced a solution he http://forums.spywareinfo.com/index.php?showtopic=66952 and accordingly to the above, "Why me143" appreciated the solution. in conclusion it sounds like you may be having an issue with malware. - db "Seekingoz" wrote in message ... I just got a new AT&T package and it works fine until I try to retrieve a fax or a voice mail through my AT&T inbox. When I click to open, Explorer shuts down. I've tried accessing it through Explorer, Netscape, and Mozilla and it's the same thing. I'm thinking it's got to be a Windows issue. Here's the error message: SysFader: iexplore.exe - Application Error The instruction at "0x7c901010 referenced memory at "0x0000001c". The memory could not be "read". I spent a lot of time on the phone with the AT&T guy, over several days, and he couldn't help me. He guided me to this website. I even checked the Knowledge Base but I found it incomprehensible and all about 2000 and not XP Professional, which is what I have. Nothing else happens and I can reopen Explorer without a problem. Can anybody help me, please? |
#5
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AT&T and Unified Messaging - Faxing
I worked with the ATT tech this morning and, while we didn't solve the
problem--which he thinks is a JAVA conflict--we did find a work-around. He set up my ATT account to forward emails, faxes, and voice mails to a separate email account. We ran a test on all three and I was able to get them all. My husband is working in Alaska this summer and I'm using his computer, so I'm going to let him deal with the JAVA problem when he gets back. g It doesn't seem to be interfering with anything else. Thanks for your support on this. "´¯`·.. )))º`" wrote: you're welcome and keep us posted.... "Seekingoz" wrote in message ... Unfortunately, the ATT guy didn't tell me what he did. I'll follow the thread from Why me 143 and see if I can follow it enough to repeat the steps. Thanks. "´¯`·.. )))º`" wrote: well, it would be extremely helpful if you could explain what all you and that audacious advisor had done. otherwise i don't think it would be prudent to repeat all the same steps here as well and over the next several days. fortunately someone already invested time for a similar issue he http://forums.microsoft.com/MSDN/Sho...24034&SiteID=1 according to the above "TimLa" provided referenced a solution he http://forums.spywareinfo.com/index.php?showtopic=66952 and accordingly to the above, "Why me143" appreciated the solution. in conclusion it sounds like you may be having an issue with malware. - db "Seekingoz" wrote in message ... I just got a new AT&T package and it works fine until I try to retrieve a fax or a voice mail through my AT&T inbox. When I click to open, Explorer shuts down. I've tried accessing it through Explorer, Netscape, and Mozilla and it's the same thing. I'm thinking it's got to be a Windows issue. Here's the error message: SysFader: iexplore.exe - Application Error The instruction at "0x7c901010 referenced memory at "0x0000001c". The memory could not be "read". I spent a lot of time on the phone with the AT&T guy, over several days, and he couldn't help me. He guided me to this website. I even checked the Knowledge Base but I found it incomprehensible and all about 2000 and not XP Professional, which is what I have. Nothing else happens and I can reopen Explorer without a problem. Can anybody help me, please? |
#6
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AT&T and Unified Messaging - Faxing
sounds great and
you're welcome, again. "Seekingoz" wrote in message ... I worked with the ATT tech this morning and, while we didn't solve the problem--which he thinks is a JAVA conflict--we did find a work-around. He set up my ATT account to forward emails, faxes, and voice mails to a separate email account. We ran a test on all three and I was able to get them all. My husband is working in Alaska this summer and I'm using his computer, so I'm going to let him deal with the JAVA problem when he gets back. g It doesn't seem to be interfering with anything else. Thanks for your support on this. "´¯`·.. )))º`" wrote: you're welcome and keep us posted.... "Seekingoz" wrote in message ... Unfortunately, the ATT guy didn't tell me what he did. I'll follow the thread from Why me 143 and see if I can follow it enough to repeat the steps. Thanks. "´¯`·.. )))º`" wrote: well, it would be extremely helpful if you could explain what all you and that audacious advisor had done. otherwise i don't think it would be prudent to repeat all the same steps here as well and over the next several days. fortunately someone already invested time for a similar issue he http://forums.microsoft.com/MSDN/Sho...24034&SiteID=1 according to the above "TimLa" provided referenced a solution he http://forums.spywareinfo.com/index.php?showtopic=66952 and accordingly to the above, "Why me143" appreciated the solution. in conclusion it sounds like you may be having an issue with malware. - db "Seekingoz" wrote in message ... I just got a new AT&T package and it works fine until I try to retrieve a fax or a voice mail through my AT&T inbox. When I click to open, Explorer shuts down. I've tried accessing it through Explorer, Netscape, and Mozilla and it's the same thing. I'm thinking it's got to be a Windows issue. Here's the error message: SysFader: iexplore.exe - Application Error The instruction at "0x7c901010 referenced memory at "0x0000001c". The memory could not be "read". I spent a lot of time on the phone with the AT&T guy, over several days, and he couldn't help me. He guided me to this website. I even checked the Knowledge Base but I found it incomprehensible and all about 2000 and not XP Professional, which is what I have. Nothing else happens and I can reopen Explorer without a problem. Can anybody help me, please? |
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