Modem problem

My 84 year young mother-in-law has a new system running XP home. Being
retired she loves e-mail and searching the net, etc. :-)
Not keeping her AV up to date, she picked up the Sasser worm. It was so bad
the company picked up the system and reformatted/reloaded everything.

Here's the problem.
During the infected period her dial-up connection slowed down to ~30KB or
less, sometimes as low as 19KB.
Now that the system is back and reloaded, she is still only connecting at ~
32-35KB.
I'm not sure if the worm did that or not. She originally was connecting at
40-44KB.

Any suggestions please,
L.

Check with her ISP to see if it might not be something with them.

--
Hope this helps. Let us know.
Wes

In ,
L/P hunted and pecked:
My 84 year young mother-in-law has a new system running XP home. Being
retired she loves e-mail and searching the net, etc. :-)
Not keeping her AV up to date, she picked up the Sasser worm. It was
so bad the company picked up the system and reformatted/reloaded
everything.

Here's the problem.
During the infected period her dial-up connection slowed down to
~30KB or less, sometimes as low as 19KB.
Now that the system is back and reloaded, she is still only
connecting at ~ 32-35KB.
I'm not sure if the worm did that or not. She originally was
connecting at 40-44KB.

Any suggestions please,
L.

Just to check, I had already taken one of my systems to her house, logged on
and connected @ 44 (twice).

L.


"Wesley Vogel" wrote in message
news:aELsc.58519$gr.5742964@attbi_s52...
Check with her ISP to see if it might not be something with them.

--
Hope this helps. Let us know.
Wes

In ,
L/P hunted and pecked:
My 84 year young mother-in-law has a new system running XP home. Being
retired she loves e-mail and searching the net, etc. :-)
Not keeping her AV up to date, she picked up the Sasser worm. It was
so bad the company picked up the system and reformatted/reloaded
everything.

Here's the problem.
During the infected period her dial-up connection slowed down to
~30KB or less, sometimes as low as 19KB.
Now that the system is back and reloaded, she is still only
connecting at ~ 32-35KB.
I'm not sure if the worm did that or not. She originally was
connecting at 40-44KB.

Any suggestions please,
L.

Some modems are more sensitive to line noises than others. 32-35KB is a
reasonable connect speed.
"L/P" wrote in message
...
My 84 year young mother-in-law has a new system running XP home. Being
retired she loves e-mail and searching the net, etc. :-)
Not keeping her AV up to date, she picked up the Sasser worm. It was so bad
the company picked up the system and reformatted/reloaded everything.

Here's the problem.
During the infected period her dial-up connection slowed down to ~30KB or
less, sometimes as low as 19KB.
Now that the system is back and reloaded, she is still only connecting at ~
32-35KB.
I'm not sure if the worm did that or not. She originally was connecting at
40-44KB.

Any suggestions please,
L.

Not he phone line then.

You might look this over.

56K Modem Troubleshooting Guide
http://www.56k.com/trouble/connect.shtml


--
Hope this helps. Let us know.
Wes

In ,
L/P hunted and pecked:
Just to check, I had already taken one of my systems to her house,
logged on and connected @ 44 (twice).

L.


"Wesley Vogel" wrote in message
news:aELsc.58519$gr.5742964@attbi_s52...
Check with her ISP to see if it might not be something with them.

--
Hope this helps. Let us know.
Wes

In ,
L/P hunted and pecked:
My 84 year young mother-in-law has a new system running XP home.
Being retired she loves e-mail and searching the net, etc. :-)
Not keeping her AV up to date, she picked up the Sasser worm. It was
so bad the company picked up the system and reformatted/reloaded
everything.

Here's the problem.
During the infected period her dial-up connection slowed down to
~30KB or less, sometimes as low as 19KB.
Now that the system is back and reloaded, she is still only
connecting at ~ 32-35KB.
I'm not sure if the worm did that or not. She originally was
connecting at 40-44KB.

Any suggestions please,
L.

Will give it a 'shot" next time I get over and let you know.

Thanks,

L.

"Wesley Vogel" wrote in message
news:LMNsc.114197$iF6.10643026@attbi_s02...
Not he phone line then.

You might look this over.

56K Modem Troubleshooting Guide
http://www.56k.com/trouble/connect.shtml


--
Hope this helps. Let us know.
Wes

In ,
L/P hunted and pecked:
Just to check, I had already taken one of my systems to her house,
logged on and connected @ 44 (twice).

L.


"Wesley Vogel" wrote in message
news:aELsc.58519$gr.5742964@attbi_s52...
Check with her ISP to see if it might not be something with them.

--
Hope this helps. Let us know.
Wes

In ,
L/P hunted and pecked:
My 84 year young mother-in-law has a new system running XP home.
Being retired she loves e-mail and searching the net, etc. :-)
Not keeping her AV up to date, she picked up the Sasser worm. It was
so bad the company picked up the system and reformatted/reloaded
everything.

Here's the problem.
During the infected period her dial-up connection slowed down to
~30KB or less, sometimes as low as 19KB.
Now that the system is back and reloaded, she is still only
connecting at ~ 32-35KB.
I'm not sure if the worm did that or not. She originally was
connecting at 40-44KB.

Any suggestions please,
L.

The thing is that before all the problems with the sasser worm popped-up,
she was connecting at an average 42-44KB. Now she gets connected as low as
19KB with an average of 30-32.

L.


"Unknown" wrote in message
y.com...
Some modems are more sensitive to line noises than others. 32-35KB is a
reasonable connect speed.

"L/P" wrote in message
...
My 84 year young mother-in-law has a new system running XP home. Being
retired she loves e-mail and searching the net, etc. :-)
Not keeping her AV up to date, she picked up the Sasser worm. It was so
bad
the company picked up the system and reformatted/reloaded everything.

Here's the problem.
During the infected period her dial-up connection slowed down to ~30KB
or
less, sometimes as low as 19KB.
Now that the system is back and reloaded, she is still only connecting
at ~
32-35KB.
I'm not sure if the worm did that or not. She originally was connecting
at
40-44KB.

Any suggestions please,
L.

Have fun.

--
Hope this helps. Let us know.
Wes

In ,
L/P hunted and pecked:
Will give it a 'shot" next time I get over and let you know.

Thanks,

L.

"Wesley Vogel" wrote in message
news:LMNsc.114197$iF6.10643026@attbi_s02...
Not he phone line then.

You might look this over.

56K Modem Troubleshooting Guide
http://www.56k.com/trouble/connect.shtml


--
Hope this helps. Let us know.
Wes

In ,
L/P hunted and pecked:
Just to check, I had already taken one of my systems to her house,
logged on and connected @ 44 (twice).

L.


"Wesley Vogel" wrote in message
news:aELsc.58519$gr.5742964@attbi_s52...
Check with her ISP to see if it might not be something with them.

--
Hope this helps. Let us know.
Wes

In ,
L/P hunted and pecked:
My 84 year young mother-in-law has a new system running XP home.
Being retired she loves e-mail and searching the net, etc. :-)
Not keeping her AV up to date, she picked up the Sasser worm. It
was so bad the company picked up the system and
reformatted/reloaded everything.

Here's the problem.
During the infected period her dial-up connection slowed down to
~30KB or less, sometimes as low as 19KB.
Now that the system is back and reloaded, she is still only
connecting at ~ 32-35KB.
I'm not sure if the worm did that or not. She originally was
connecting at 40-44KB.

Any suggestions please,
L.

As a late follow-up.
It was the phone lines.
Do to an older home that had old lines, it must have been a small short or
just bad/old wiring.
Replaced the one to the computer and speed jumped back to 42-44 kbs.
Went ahead and replaced all the lines in her home and "back to normal".

Thanks to all for suggestions,

L.


"L/P" wrote in message
...
The thing is that before all the problems with the sasser worm popped-up,
she was connecting at an average 42-44KB. Now she gets connected as low as
19KB with an average of 30-32.

L.


"Unknown" wrote in message
y.com...
Some modems are more sensitive to line noises than others. 32-35KB is a
reasonable connect speed.

"L/P" wrote in message
...
My 84 year young mother-in-law has a new system running XP home. Being
retired she loves e-mail and searching the net, etc. :-)
Not keeping her AV up to date, she picked up the Sasser worm. It was
so
bad
the company picked up the system and reformatted/reloaded everything.

Here's the problem.
During the infected period her dial-up connection slowed down to ~30KB
or
less, sometimes as low as 19KB.
Now that the system is back and reloaded, she is still only connecting
at ~
32-35KB.
I'm not sure if the worm did that or not. She originally was
connecting
at
40-44KB.

Any suggestions please,
L.