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WD external drive queries
I have two questions about the WD My Passport Ultra 2 TB external hard
drive I recently bought: 1. When I first plugged in this drive, Windows said it had no drivers for it. Before I could figure out what to do next, the drive and its files showed up in Explorer and I was able to "safely remove" it and plug it in again without getting any further notice about drivers. Can I assume all is OK now as far as Windows is concerned? 2. The drive came with a whole bunch of folders and files. I saved the user manual on my hard drive, I'll delete the apps for the Mac, and I suppose I could keep the 9-page EULA in English (but not in the other 15 or so languages) somewhere. I don't plan to use the WD backup software. Do I need any of the rest of what's on the drive? The rest: In the folder Extras is the folder WD SES Device Driver, which consists of four files: wdcsam.cat wdcsam.inf wdcsam.sys wdcsam64.sys. In the folder WD Apps for Windows is the folder XP64, which contains wic_x64_enu.exe. In the same Apps folder are these files: dotNetFx40_Full_x86_x64.exe WD SES Driver Setup.msi WD SmartWare Setup (x64).msi WD SmartWare Setup (x86).msi WDDriveUtilitiesSetup.msi WDSecuritySetup.msi -- Thank you, Jo-Anne |
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WD external drive queries
Jo-Anne wrote:
I have two questions about the WD My Passport Ultra 2 TB external hard drive I recently bought: 1. When I first plugged in this drive, Windows said it had no drivers for it. Before I could figure out what to do next, the drive and its files showed up in Explorer and I was able to "safely remove" it and plug it in again without getting any further notice about drivers. Can I assume all is OK now as far as Windows is concerned? I would. 2. The drive came with a whole bunch of folders and files. I saved the user manual on my hard drive, I'll delete the apps for the Mac, and I suppose I could keep the 9-page EULA in English (but not in the other 15 or so languages) somewhere. I don't plan to use the WD backup software. Do I need any of the rest of what's on the drive? The rest: In the folder Extras is the folder WD SES Device Driver, which consists of four files: wdcsam.cat wdcsam.inf wdcsam.sys wdcsam64.sys. In the folder WD Apps for Windows is the folder XP64, which contains wic_x64_enu.exe. In the same Apps folder are these files: dotNetFx40_Full_x86_x64.exe WD SES Driver Setup.msi WD SmartWare Setup (x64).msi WD SmartWare Setup (x86).msi WDDriveUtilitiesSetup.msi WDSecuritySetup.msi I have three drives like yours. I deleted all the supplied files, with no apparent consequences. -- Mike Barnes Cheshire, England |
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WD external drive queries
Jo-Anne wrote:
WD My Passport Ultra 2 TB external 1. When I first plugged in this drive, Windows said it had no drivers for it. Before I could figure out what to do next, the drive and its files showed up in Explorer and I was able to "safely remove" it and plug it in again without getting any further notice about drivers. Can I assume all is OK now as far as Windows is concerned? 2. The drive came with a whole bunch of folders and files. WD SES Device Driver http://wdc.custhelp.com/app/answers/...aHd0bQ%3D% 3D What is the SES driver, why is it needed, and how to get the driver popup to stop In the same Apps folder are these files: dotNetFx40_Full_x86_x64.exe WD SES Driver Setup.msi WD SmartWare Setup (x64).msi WD SmartWare Setup (x86).msi WDDriveUtilitiesSetup.msi WDSecuritySetup.msi http://www.wdc.com/en/products/products.aspx?id=940 Automatic backup software - WD SmartWare http://wdc.custhelp.com/app/answers/...rive-utilities How to set up and use WD Security & WD Drive Utilities -- Mike Easter |
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WD external drive queries
On 8/9/2015 5:21 PM, Mike Barnes wrote:
Jo-Anne wrote: I have two questions about the WD My Passport Ultra 2 TB external hard drive I recently bought: 1. When I first plugged in this drive, Windows said it had no drivers for it. Before I could figure out what to do next, the drive and its files showed up in Explorer and I was able to "safely remove" it and plug it in again without getting any further notice about drivers. Can I assume all is OK now as far as Windows is concerned? I would. 2. The drive came with a whole bunch of folders and files. I saved the user manual on my hard drive, I'll delete the apps for the Mac, and I suppose I could keep the 9-page EULA in English (but not in the other 15 or so languages) somewhere. I don't plan to use the WD backup software. Do I need any of the rest of what's on the drive? The rest: In the folder Extras is the folder WD SES Device Driver, which consists of four files: wdcsam.cat wdcsam.inf wdcsam.sys wdcsam64.sys. In the folder WD Apps for Windows is the folder XP64, which contains wic_x64_enu.exe. In the same Apps folder are these files: dotNetFx40_Full_x86_x64.exe WD SES Driver Setup.msi WD SmartWare Setup (x64).msi WD SmartWare Setup (x86).msi WDDriveUtilitiesSetup.msi WDSecuritySetup.msi I have three drives like yours. I deleted all the supplied files, with no apparent consequences. Thank you, Mike! I bought three also. This is the first of them. I've assumed the rest are the same. Good to know I can delete this stuff. -- Jo-Anne |
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WD external drive queries
Jo-Anne wrote:
I have two questions about the WD My Passport Ultra 2 TB external hard drive I recently bought: 1. When I first plugged in this drive, Windows said it had no drivers for it. Before I could figure out what to do next, the drive and its files showed up in Explorer and I was able to "safely remove" it and plug it in again without getting any further notice about drivers. Can I assume all is OK now as far as Windows is concerned? 2. The drive came with a whole bunch of folders and files. I saved the user manual on my hard drive, I'll delete the apps for the Mac, and I suppose I could keep the 9-page EULA in English (but not in the other 15 or so languages) somewhere. I don't plan to use the WD backup software. Do I need any of the rest of what's on the drive? The rest: In the folder Extras is the folder WD SES Device Driver, which consists of four files: wdcsam.cat wdcsam.inf wdcsam.sys wdcsam64.sys. In the folder WD Apps for Windows is the folder XP64, which contains wic_x64_enu.exe. In the same Apps folder are these files: dotNetFx40_Full_x86_x64.exe WD SES Driver Setup.msi WD SmartWare Setup (x64).msi WD SmartWare Setup (x86).msi WDDriveUtilitiesSetup.msi WDSecuritySetup.msi You can use this utility... http://www.uwe-sieber.de/usbtreeview_e.html What you'd be looking for, is if the drive presents itself as a "Composite" device. One way to do USB storage, is like this. USB +----- USB Mass Storage (the disk drive) Composite | -----+-------+ | +----- USB (Fake) optical drive One reason for building enclosure chips like that, is if you want to jam driver software into the Windows computer of the user. Say, for example, the drive supports encryption. Maybe you need some whizzy feature installed, to present the key to the computer every time you want to use it. A good example of this sort of composite device, was a video dongle. It had USB on one end, and a VGA or DVI connector on the other end. You could connect a third, fourth, or fifth computer monitor to the computer. It used the "fake" optical drive trick, to jam a video driver into the computer as soon as possible. This would allow a WinXP user to view their third monitor right away. Only downside of the approach, is if the same USB toy from 2003 is plugged into Windows 8, the INF contents don't match for Windows 8, and you have to add a driver manually. In other words, the fake CD doesn't really cover every user or usage case. So when you reported "Windows said it had no drivers" that was likely to be true. At t=0, it didn't have a driver. But once AutoRun, AutoPlay, Fake Optical drive ot whatever got finished with it, the wdcsam.inf ran and installed something. SES apparently stands for SCSI Enclosure Services. "describes how to disable the virtual cdrom and SES device (this device provides the encryption feature)" http://community.wdc.com/t5/WD-Porta...per/td-p/22734 So that suggests it is a composite device, it was made composite to jam in the encryption support driver (SCSI Enclosure Services). I personally analyse my purchases quite carefully for this sort of stuff. Do I need encryption ? Many people do, but I don't. Consequently, I'm careful to buy devices with 1) No U3 capability (portable software launcher) 2) No reports of fake CD 3) No encryption (which can lead to data loss if there is ever a problem with the key system) 4) Pricing smells of "business class". Jacking the price because you feel only business people will buy one. There are still reasons to buy expensive devices, such as a USB flash key claimed to use SLC flash chips. Those support more write cycles than the average 32GB TLC flash stick of today. Can you delete the files ? Yes, if you never plan on doing more than just storing files on the drive. I would probably store the driver files somewhere safe, if ever a situation arises where, somehow, the encryption got turned on. You wouldn't have the key, so even if the software was workable, you'd have no viable escape from your problems. The disk drive companies have threatened to protect *all* disk drives with encryption. In the fullness of time, there will be no Luddite position possible, such as the one I espouse. And we'll have to deal with development of a "best-practices" for the new drives. Paul |
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WD external drive queries
http://flashdba.com/2014/07/03/under...c-mlc-and-tlc/
-- -- No signature --- news://freenews.netfront.net/ - complaints: --- |
#7
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WD external drive queries
On 8/9/2015 5:29 PM, Mike Easter wrote:
Jo-Anne wrote: WD My Passport Ultra 2 TB external 1. When I first plugged in this drive, Windows said it had no drivers for it. Before I could figure out what to do next, the drive and its files showed up in Explorer and I was able to "safely remove" it and plug it in again without getting any further notice about drivers. Can I assume all is OK now as far as Windows is concerned? 2. The drive came with a whole bunch of folders and files. WD SES Device Driver http://wdc.custhelp.com/app/answers/...aHd0bQ%3D% 3D What is the SES driver, why is it needed, and how to get the driver popup to stop In the same Apps folder are these files: dotNetFx40_Full_x86_x64.exe WD SES Driver Setup.msi WD SmartWare Setup (x64).msi WD SmartWare Setup (x86).msi WDDriveUtilitiesSetup.msi WDSecuritySetup.msi http://www.wdc.com/en/products/products.aspx?id=940 Automatic backup software - WD SmartWare http://wdc.custhelp.com/app/answers/...rive-utilities How to set up and use WD Security & WD Drive Utilities Thank you, Mike. Now I'm not sure what to do. When I plug in the drive, it takes several seconds to show up, but it does finally do that. However, when I click on Devices and Printers in Control Panel, the WD drive shows up with a yellow triangle and exclamation point. If I right-click on it and then click on Troubleshooting, I get "Install a driver for this device. The driver for WD SES Device USB Device is not installed. Install the latest driver for this device." I can then choose to apply the fix or skip it and continue troubleshooting. I don't want the WD Security or Drive Utilities or its automatic backup software. But do I need to install its SES driver? I'm not getting prompted to do so; it's just that I see the warning in Control Panel. -- Thank you again, Jo-Anne |
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WD external drive queries
On 8/9/2015 5:40 PM, Paul wrote:
Jo-Anne wrote: I have two questions about the WD My Passport Ultra 2 TB external hard drive I recently bought: 1. When I first plugged in this drive, Windows said it had no drivers for it. Before I could figure out what to do next, the drive and its files showed up in Explorer and I was able to "safely remove" it and plug it in again without getting any further notice about drivers. Can I assume all is OK now as far as Windows is concerned? 2. The drive came with a whole bunch of folders and files. I saved the user manual on my hard drive, I'll delete the apps for the Mac, and I suppose I could keep the 9-page EULA in English (but not in the other 15 or so languages) somewhere. I don't plan to use the WD backup software. Do I need any of the rest of what's on the drive? The rest: In the folder Extras is the folder WD SES Device Driver, which consists of four files: wdcsam.cat wdcsam.inf wdcsam.sys wdcsam64.sys. In the folder WD Apps for Windows is the folder XP64, which contains wic_x64_enu.exe. In the same Apps folder are these files: dotNetFx40_Full_x86_x64.exe WD SES Driver Setup.msi WD SmartWare Setup (x64).msi WD SmartWare Setup (x86).msi WDDriveUtilitiesSetup.msi WDSecuritySetup.msi You can use this utility... http://www.uwe-sieber.de/usbtreeview_e.html What you'd be looking for, is if the drive presents itself as a "Composite" device. One way to do USB storage, is like this. USB +----- USB Mass Storage (the disk drive) Composite | -----+-------+ | +----- USB (Fake) optical drive One reason for building enclosure chips like that, is if you want to jam driver software into the Windows computer of the user. Say, for example, the drive supports encryption. Maybe you need some whizzy feature installed, to present the key to the computer every time you want to use it. A good example of this sort of composite device, was a video dongle. It had USB on one end, and a VGA or DVI connector on the other end. You could connect a third, fourth, or fifth computer monitor to the computer. It used the "fake" optical drive trick, to jam a video driver into the computer as soon as possible. This would allow a WinXP user to view their third monitor right away. Only downside of the approach, is if the same USB toy from 2003 is plugged into Windows 8, the INF contents don't match for Windows 8, and you have to add a driver manually. In other words, the fake CD doesn't really cover every user or usage case. So when you reported "Windows said it had no drivers" that was likely to be true. At t=0, it didn't have a driver. But once AutoRun, AutoPlay, Fake Optical drive ot whatever got finished with it, the wdcsam.inf ran and installed something. SES apparently stands for SCSI Enclosure Services. "describes how to disable the virtual cdrom and SES device (this device provides the encryption feature)" http://community.wdc.com/t5/WD-Porta...per/td-p/22734 So that suggests it is a composite device, it was made composite to jam in the encryption support driver (SCSI Enclosure Services). I personally analyse my purchases quite carefully for this sort of stuff. Do I need encryption ? Many people do, but I don't. Consequently, I'm careful to buy devices with 1) No U3 capability (portable software launcher) 2) No reports of fake CD 3) No encryption (which can lead to data loss if there is ever a problem with the key system) 4) Pricing smells of "business class". Jacking the price because you feel only business people will buy one. There are still reasons to buy expensive devices, such as a USB flash key claimed to use SLC flash chips. Those support more write cycles than the average 32GB TLC flash stick of today. Can you delete the files ? Yes, if you never plan on doing more than just storing files on the drive. I would probably store the driver files somewhere safe, if ever a situation arises where, somehow, the encryption got turned on. You wouldn't have the key, so even if the software was workable, you'd have no viable escape from your problems. The disk drive companies have threatened to protect *all* disk drives with encryption. In the fullness of time, there will be no Luddite position possible, such as the one I espouse. And we'll have to deal with development of a "best-practices" for the new drives. Paul Thank you, Paul. I checked the website, and the instructions are for Windows XP. I couldn't find quite where to go in Windows 7. I did find in Device Manager that the drive itself was listed under Disk drives. The SES device was listed under Other devices. I suppose I could reformat the hard drive, although that seems excessive. Would just removing all the files (I could "store" them on my internal hard drive just in case) keep encryption from being turned on and remove the "warning" in Devices and Printers? All I want to do is use the drive for backups. I'd use either Acronis imaging or Macrium Reflect Free imaging. I've bought WD external drives before (up to 320 GB) and never had all this garbage on them. -- Thank you again, Jo-Anne |
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WD external drive queries
On 8/9/2015 7:31 PM, Ken1943 wrote:
On Sun, 09 Aug 2015 19:09:29 -0500, Jo-Anne wrote: On 8/9/2015 5:29 PM, Mike Easter wrote: Jo-Anne wrote: WD My Passport Ultra 2 TB external 1. When I first plugged in this drive, Windows said it had no drivers for it. Before I could figure out what to do next, the drive and its files showed up in Explorer and I was able to "safely remove" it and plug it in again without getting any further notice about drivers. Can I assume all is OK now as far as Windows is concerned? 2. The drive came with a whole bunch of folders and files. WD SES Device Driver http://wdc.custhelp.com/app/answers/...aHd0bQ%3D% 3D What is the SES driver, why is it needed, and how to get the driver popup to stop In the same Apps folder are these files: dotNetFx40_Full_x86_x64.exe WD SES Driver Setup.msi WD SmartWare Setup (x64).msi WD SmartWare Setup (x86).msi WDDriveUtilitiesSetup.msi WDSecuritySetup.msi http://www.wdc.com/en/products/products.aspx?id=940 Automatic backup software - WD SmartWare http://wdc.custhelp.com/app/answers/...rive-utilities How to set up and use WD Security & WD Drive Utilities Thank you, Mike. Now I'm not sure what to do. When I plug in the drive, it takes several seconds to show up, but it does finally do that. However, when I click on Devices and Printers in Control Panel, the WD drive shows up with a yellow triangle and exclamation point. If I right-click on it and then click on Troubleshooting, I get "Install a driver for this device. The driver for WD SES Device USB Device is not installed. Install the latest driver for this device." I can then choose to apply the fix or skip it and continue troubleshooting. I don't want the WD Security or Drive Utilities or its automatic backup software. But do I need to install its SES driver? I'm not getting prompted to do so; it's just that I see the warning in Control Panel. I found the driver. Do a search Western Digital SES driver Ken1943 Thank you, Ken. My question was whether this driver is needed. -- Jo-Anne |
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On 8/9/2015 8:07 PM, Ken1943 wrote:
Thank you, Ken. My question was whether this driver is needed. http://wdc.custhelp.com/app/answers/...river-popup-to Ken1943 Thank you, Ken. I looked at that page before. As far as I can tell, I don't need the SES driver, and I can't disable the virtual CD. I've moved all the files off the WD drive. Now I'll try to use it the way I normally do. -- Jo-Anne |
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Jo-Anne wrote:
Mike Easter wrote: Jo-Anne wrote: WD My Passport Ultra 2 TB external 2. The drive came with a whole bunch of folders and files. WD SES Device Driver http://wdc.custhelp.com/app/answers/...aHd0bQ%3D% 3D What is the SES driver, why is it needed, and how to get the driver popup to stop In the same Apps folder are these files: WD SES Driver Setup.msi Thank you, Mike. Now I'm not sure what to do. When I plug in the drive, it takes several seconds to show up, but it does finally do that. However, when I click on Devices and Printers in Control Panel, the WD drive shows up with a yellow triangle and exclamation point. If I right-click on it and then click on Troubleshooting, I get "Install a driver for this device. The driver for WD SES Device USB Device is not installed. Install the latest driver for this device." I can then choose to apply the fix or skip it and continue troubleshooting. I don't want the WD Security or Drive Utilities or its automatic backup software. But do I need to install its SES driver? I'm not getting prompted to do so; it's just that I see the warning in Control Panel. I believe that if the SES driver didn't get installed 'by itself' (from Win accessing the WD files), then you need to help it get installed. The yellow triangle and exclamation point are a problem that needs to be resolved. The link provided earlier discusses how the SES driver can get itself solved or the alternative. -- Mike Easter |
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Jo-Anne wrote:
On 8/9/2015 8:07 PM, Ken1943 wrote: Thank you, Ken. My question was whether this driver is needed. http://wdc.custhelp.com/app/answers/...river-popup-to Ken1943 Thank you, Ken. I looked at that page before. As far as I can tell, I don't need the SES driver, and I can't disable the virtual CD. I've moved all the files off the WD drive. Now I'll try to use it the way I normally do. They offer downloads here, if you want to try installing. http://wdc.custhelp.com/app/answers/detail/a_id/5419 The reason the SmartWare package is so big, is it has a copy of .NET 3.5 in it. Which for a lot of people would be totally unnecessary. The driver package is pretty small. 378,553 bytes for the x64 one. When you unzip it, there is a .msi file inside. Which Windows Installer should install for you. http://download.wdc.com/smartware/WD..._Setup_x64.zip Inside the .msi file, are the four files you located previously. This is what Windows would be installing. When Windows installs wdcsam.inf, it will change the name to OEM23.inf to prevent name collisions (oemxx.inf). But one of the other files should show up on C: in a way that you can find in a search. wdcsam.cat wdcsam.inf wdcsam.sys wdcsam64.sys Paul |
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WD external drive queries
On Sun, 09 Aug 2015 16:42:34 -0500, Jo-Anne
wrote: I have two questions about the WD My Passport Ultra 2 TB external hard drive I recently bought: 1. When I first plugged in this drive, Windows said it had no drivers for it. Before I could figure out what to do next, the drive and its files showed up in Explorer and I was able to "safely remove" it and plug it in again without getting any further notice about drivers. Can I assume all is OK now as far as Windows is concerned? Yes. At least until you plug the external into a new machine, at which point it will do the same thing. AFAIK with external drives like these Windows isn't so much installing new drivers as identifying the drive as an external storage device and using pre-existing drivers built into the OS. 2. The drive came with a whole bunch of folders and files. I saved the user manual on my hard drive, I'll delete the apps for the Mac, and I suppose I could keep the 9-page EULA in English (but not in the other 15 or so languages) somewhere. I don't plan to use the WD backup software. Do I need any of the rest of what's on the drive? Generally no. Depending on the drive the software may include diagnostic software, backup software, encryption software and "cloud storage" software but if you don't intend to use any of these features (and honestly, there are far better alternatives anyway) then you can safely ignore or delete them. IIRC, the SES Driver is the encryption software. Smartware is the backup part of the Suite and Drive Utilities is the diagnostic part of the Western Digital suite. I use WD externals and generally I just move all that crap to a new folder I call "Software". Then I drop a custom icon into the root of the drive and edit the autorun.inf file to make it easier to identify the drive when browsing in Explorer. |
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On 8/10/2015 6:44 AM, Paul wrote:
Jo-Anne wrote: On 8/9/2015 8:07 PM, Ken1943 wrote: Thank you, Ken. My question was whether this driver is needed. http://wdc.custhelp.com/app/answers/...river-popup-to Ken1943 Thank you, Ken. I looked at that page before. As far as I can tell, I don't need the SES driver, and I can't disable the virtual CD. I've moved all the files off the WD drive. Now I'll try to use it the way I normally do. They offer downloads here, if you want to try installing. http://wdc.custhelp.com/app/answers/detail/a_id/5419 The reason the SmartWare package is so big, is it has a copy of .NET 3.5 in it. Which for a lot of people would be totally unnecessary. The driver package is pretty small. 378,553 bytes for the x64 one. When you unzip it, there is a .msi file inside. Which Windows Installer should install for you. http://download.wdc.com/smartware/WD..._Setup_x64.zip Inside the .msi file, are the four files you located previously. This is what Windows would be installing. When Windows installs wdcsam.inf, it will change the name to OEM23.inf to prevent name collisions (oemxx.inf). But one of the other files should show up on C: in a way that you can find in a search. wdcsam.cat wdcsam.inf wdcsam.sys wdcsam64.sys Paul Thank you, Paul. Last night I moved all the folders and files from the WD drive to a folder on my hard drive, so I have the above setups if I decide to use them. I backed up (imaged) the hard drive to the stripped down WD drive; and as far as I can tell, everything backed up normally. Today I'll try to "copy" some of the files to a folder on my hard drive, to make sure they're readable. If everything is working, then the only disadvantage I can see to not installing the SES driver is that when I look at the WD drive in Control Panel, it shows the warning that I'm missing that driver. -- Jo-Anne |
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On 8/10/2015 2:41 AM, Mike Easter wrote:
Jo-Anne wrote: Mike Easter wrote: Jo-Anne wrote: WD My Passport Ultra 2 TB external 2. The drive came with a whole bunch of folders and files. WD SES Device Driver http://wdc.custhelp.com/app/answers/...aHd0bQ%3D% 3D What is the SES driver, why is it needed, and how to get the driver popup to stop In the same Apps folder are these files: WD SES Driver Setup.msi Thank you, Mike. Now I'm not sure what to do. When I plug in the drive, it takes several seconds to show up, but it does finally do that. However, when I click on Devices and Printers in Control Panel, the WD drive shows up with a yellow triangle and exclamation point. If I right-click on it and then click on Troubleshooting, I get "Install a driver for this device. The driver for WD SES Device USB Device is not installed. Install the latest driver for this device." I can then choose to apply the fix or skip it and continue troubleshooting. I don't want the WD Security or Drive Utilities or its automatic backup software. But do I need to install its SES driver? I'm not getting prompted to do so; it's just that I see the warning in Control Panel. I believe that if the SES driver didn't get installed 'by itself' (from Win accessing the WD files), then you need to help it get installed. The yellow triangle and exclamation point are a problem that needs to be resolved. The link provided earlier discusses how the SES driver can get itself solved or the alternative. But WD itself, at that link, says you don't need the SES driver unless you want to do certain things: "The SES driver is not required for your drive to be recognized by your computer....Western Digital My Passport/My Book hard drives require a special communications channel (SCSI) between the PC and the hard drive to enable certain features such as password protection, LED control, and access to the drives label if applicable." If I don't use those things, it seems that I don't need that driver. (Windows, by the way, first said it couldn't find a driver for this drive--and Explorer didn't see it; I looked away for a minute, turned back, and discovered that Windows had "installed" the drive, which showed up in Explorer.) -- Jo-Anne |
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