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#1
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NHW cannot install this hardware
Forgive me if this has been posted and answered but the
newsgroup search function appears to be having a real bad day (bugs and server acting up, on top of the bad design). Tried to install Lexmark X1100 all-in-one on XP Home SP1. Lexmark's installation instructions advise to cancel the first two instances of the New Hardware Wizard (NHW)and then run their setup program. On this machine, the program abends and then the NHW reappears, saying "New Hardware Wizard cannot install this hardware. The system cannot find the file specified." The only choice presented is to click the Finish button, as the rest are greyed out. After clicking Finish, the process repeats indefinitely, until you unplug the USB cable. Lexmark tech support was no help, nor was their latest driver, installed after running their uninstall and manually deleting every relevant key from the registry. They advised that it was something wrong with the USB drivers, even though an Okidata installs/works fine on the same USB ports. Postings on other forums indicate that the problem is not confined to Lexmark, and appears to occur even when the setup program does not abend. In some cases, an new driver helps, in others, the problem is cured by reinstalling XP. My question is: is this a known XP issue? And is there a way to disable PNP/NHW, temporarily or otherwise? |
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#2
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NHW cannot install this hardware
Install the software BEFORE connecting the printer!!!!!!!!!!!
Now it's done the wrong way round, do a total uninstall and reinstall: http://www.coribright.com/Windows/Article%20One.htm Cari www.coribright.com "Jerry Riedel" wrote in message ... Forgive me if this has been posted and answered but the newsgroup search function appears to be having a real bad day (bugs and server acting up, on top of the bad design). Tried to install Lexmark X1100 all-in-one on XP Home SP1. Lexmark's installation instructions advise to cancel the first two instances of the New Hardware Wizard (NHW)and then run their setup program. On this machine, the program abends and then the NHW reappears, saying "New Hardware Wizard cannot install this hardware. The system cannot find the file specified." The only choice presented is to click the Finish button, as the rest are greyed out. After clicking Finish, the process repeats indefinitely, until you unplug the USB cable. Lexmark tech support was no help, nor was their latest driver, installed after running their uninstall and manually deleting every relevant key from the registry. They advised that it was something wrong with the USB drivers, even though an Okidata installs/works fine on the same USB ports. Postings on other forums indicate that the problem is not confined to Lexmark, and appears to occur even when the setup program does not abend. In some cases, an new driver helps, in others, the problem is cured by reinstalling XP. My question is: is this a known XP issue? And is there a way to disable PNP/NHW, temporarily or otherwise? |
#3
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NHW cannot install this hardware
In case you weren't aware, Lexmark instructs the user to
connect the printer first, click cancel on the two instances of NHW that pop up, and then install the software. This seems to work with most, but not all XP machines (we are a dealer). In one case, I was able to get through the install by connecting the printer after starting the software install (install won't complete if it does not detect the printer). However, after rebooting the machine, the problem came back. As I mentioned, I not only did a total uninstall, I also deleted all registry keys having to do with "Lexmark" and the printer model. Some of the keys could not be deleted until after changing permissions on the keys. Note that these keys were left in the registry after the complete uninstall. -----Original Message----- Install the software BEFORE connecting the printer!!!!!!!!!!! Now it's done the wrong way round, do a total uninstall and reinstall: http://www.coribright.com/Windows/Article%20One.htm Cari www.coribright.com "Jerry Riedel" wrote in message ... Forgive me if this has been posted and answered but the newsgroup search function appears to be having a real bad day (bugs and server acting up, on top of the bad design). Tried to install Lexmark X1100 all-in-one on XP Home SP1. Lexmark's installation instructions advise to cancel the first two instances of the New Hardware Wizard (NHW)and then run their setup program. On this machine, the program abends and then the NHW reappears, saying "New Hardware Wizard cannot install this hardware. The system cannot find the file specified." The only choice presented is to click the Finish button, as the rest are greyed out. After clicking Finish, the process repeats indefinitely, until you unplug the USB cable. Lexmark tech support was no help, nor was their latest driver, installed after running their uninstall and manually deleting every relevant key from the registry. They advised that it was something wrong with the USB drivers, even though an Okidata installs/works fine on the same USB ports. Postings on other forums indicate that the problem is not confined to Lexmark, and appears to occur even when the setup program does not abend. In some cases, an new driver helps, in others, the problem is cured by reinstalling XP. My question is: is this a known XP issue? And is there a way to disable PNP/NHW, temporarily or otherwise? . |
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