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#1
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Hangouts Voice Calling Doesn't Work on my PC
On my PC, when I make a video call with Google's Hangouts, I can't
hear the incoming sound. When I make a voice call with Hangouts therer is no such problem. What is wrong? There is no speaker icon on my Hangouts on the PC while there is in the version on my Android phone where video calling works. TIA. |
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#2
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Hangouts Voice Calling Doesn't Work on my PC
Ricardo Jimenez wrote:
On my PC, when I make a video call with Google's Hangouts, I can't hear the incoming sound. When I make a voice call with Hangouts therer is no such problem. What is wrong? There is no speaker icon on my Hangouts on the PC while there is in the version on my Android phone where video calling works. Are you asking about the old Hangouts app that would do just chatting and you had to install the Hangouts Dialer app which is an ancilliary app to the Hangouts app to add voice/dialer to the Hangouts app? Old Hangouts app: Hangouts app ____ chatting \__ Hangouts Dialer __ dialer, VOIP calls Or are you asking about the new Hangouts app that went back to just chatting, and got renamed to Hangouts Chat, and the Hangouts Meet app for video conferencing (like Zoom)? New Hangouts app*s*: Hangouts Chat app __ chatting Hangouts Meet app __ video conferencing The old Hangouts and Hangouts Dialer were retired in October 2019. See: https://web.archive.org/web/20190804...hut-down-2020/ Those are what happened to the Android apps. I don't recall there was a Hangouts /program/ (not app) for a Windows desktop PC. I read the Hangouts Chrome app (you run the web app by connecting Chrome to their site) got deprecated. They then went to a Chrome extension (the extension is only usable within Chrome) for Hangouts; see: https://chrome.google.com/webstore/d...hacjanaoiihapd Just *HOW* are you accessing Google's Hangouts service on the Windows PC? By using Chrome with the extension? By using a web browser and going to hangouts.google.com? If so, which web browser? By running an Android emulator (e.g., Bluestacks) on your PC, and installing the Hangouts app (and which one) into the emulated Android OS? On smartphones, you should've switched from Hangouts + Hangouts Dialer to Hangouts Chat and Hangouts Meet. On your PC, depends how you are accessing the Hangouts service. If using a web browser, does it have an auto-mute function or extension to shut up a site until you choose to unmute it (to prevent sites from blowing out your speakers and ears by playing very loud noise when you visit a site)? For example, in Firefox, I installed the Mute Sites by Default extension to prevent sites from blaring their noise at me when I visit them. The result is any site that auto-plays a video when visiting them gets muted, and a muted speaker icon appears at the right-side of that tab in Firefox. If I want to hear their noise, I click on the speaker icon to switch from muted to unmuted. The extension had a whitelist, so I can exclude some sites, like Youtube, where they won't be muted by default; however, I also configured Firefox so it does NOT automatically play videos, and instead a placeholder icon appears over a frame of the video that I must click to start playing the video. That extension only auto-mutes a site when it plays a video. Since a voice call is just audio, there is no video to detect, so no auto-mute of the site. |
#3
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Hangouts Voice Calling Doesn't Work on my PC
Ricardo Jimenez wrote:
On my PC, when I make a video call with Google's Hangouts, I can't hear the incoming sound. When I make a voice call with Hangouts therer is no such problem. What is wrong? There is no speaker icon on my Hangouts on the PC while there is in the version on my Android phone where video calling works. TIA. Device selection on computers, is one of the "black arts". You can't expect developers to get this right :-/ https://support.google.com/hangouts/.../5393722?hl=en If you think it's bad on Windows, you should see the extensive list of non-existent devices in Linux. Any time I try to get Audacity configured, I run into this. ******* For playback, there are supposed to be per-application controls. On the sound on this computer, there is a "Master" and a "Wave" adjustment. Whether these correspond to actual attenuators in the sound chip, I don't know the answer right off hand. Sometimes, the custom (RealTek) control panel, makes more of the controls evident. Whereas Windows makes it look like a "volume control", without enumerating the details like that. If you can't hear sound, the problem is one of two things: 1) Application has selected the HDMI audio, when you were expecting your "Default" selection of Realtek analog Lineout to be used. Mine likes to do that sort of stuff. 2) The channel setup is correct, but the mute button is asserted. Or, when one speaker is dead and the other working, that's the Balance control. The Balance control is typically tiny and hard to read. HTH, Paul |
#4
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Hangouts Voice Calling Doesn't Work on my PC
New Hangouts app*s*: Hangouts Chat app __ chatting Hangouts Meet app __ video conferencing The old Hangouts and Hangouts Dialer were retired in October 2019. See: Hangouts video/voice calling and chat are also available on the web at hangouts.google.com. |
#5
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Hangouts Voice Calling Doesn't Work on my PC
kelown wrote:
New Hangouts app*s*: Hangouts Chat app __ chatting Hangouts Meet app __ video conferencing The old Hangouts and Hangouts Dialer were retired in October 2019. See: Hangouts video/voice calling and chat are also available on the web at hangouts.google.com. Already mentioned in my 1st reply for the paragraph starting with "Just *HOW* are you accessing Google's Hangouts service ...". We don't know how the OP is accessing the Hangouts service until he replies. |
#6
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Hangouts Voice Calling Doesn't Work on my PC
On Tue, 31 Mar 2020 05:29:19 -0500, VanguardLH wrote:
kelown wrote: New Hangouts app*s*: Hangouts Chat app __ chatting Hangouts Meet app __ video conferencing The old Hangouts and Hangouts Dialer were retired in October 2019. See: Hangouts video/voice calling and chat are also available on the web at hangouts.google.com. Already mentioned in my 1st reply for the paragraph starting with "Just *HOW* are you accessing Google's Hangouts service ...". We don't know how the OP is accessing the Hangouts service until he replies. I have been trying several different ways: google icon (with and without ") on Chrome. Google icon on Firefox. hangouts.google.com accessed on both Chrome and Firefox. Also I have tried several combinations of hardware on both sides of the connection: phone to phone (always works), MAC to PC (always works on hangouts.google.com), phone to PC (works sometimes). I have made some of the suggestions he https://support.google.com/hangouts/...14613381?hl=en As you can see from that thread that a lot of people have been having similar problems and Google is certainly at fault. As mentioned on the thread, there are no such problems with Web meetings on Zoom and Webex. |
#7
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Hangouts Voice Calling Doesn't Work on my PC
Ricardo Jimenez wrote:
google icon (with and without ") on Chrome. Not sure what that means. Is it a toolbar button added by an extension you installed into Chrome, like Hangouts Chat and Hangouts Meet? There is no built-in support for Hangouts Chat/Meet in the Google Chrome web browser, so no button it would present for Hangouts. Or do you mean you loaded Google Chrome, logged into your Google account (often by logging into Gmail), and used the 9-dot grid button in their web page to present a list of Google services, and scrolled down to pick Hangouts? If so, that's just a shortcut to hangouts.google.com. You might allow Google Chrome to retain cookies, DOM Storage, and other locally cached data between web browser sessions which means you don't have to login into your Google account when you next load Chrome. However, there is no button in Chrome to access the Hangouts service. You could install an extension, or you're using some object/element in a web document from visiting a Google site. Google icon on Firefox. That web browser also has no inbuilt Google Hangouts support, so you cannot customize its toolbar to include a button for Hangouts. You installed an add-on into Firefox (although there is no Hangouts app, old or new, by Google for Firefox), or you are clicking on elements in the web page you get when visiting them. hangouts.google.com accessed on both Chrome and Firefox. Okay, so that one's clear. You used a web browser to visit the Hangouts web site, and then clicked on some element within that web page, like a button object in the HTML for the web document. Also I have tried several combinations of hardware on both sides of the connection: phone to phone (always works), No web browser involved. The Hangouts app(s) on your smartphone work. MAC to PC (always works on hangouts.google.com), So, Safari (on your Mac) worked from the Hangouts web site to connect to "something" on your PC. phone to PC (works sometimes). And "PC" means what? That you're running a web browser to accept the call on your PC? What is running on your PC to accept calls? The problem appears to focus around your use of a web browser and using the elements within the HTML of a web page. - Have you tried loading the web browser in its safe mode (which disables all the extensions you installed into the web browser), including any extensions that alter the web document they sent to you (e.g., adblockers)? - In Firefox, you can do a reset which starts you with a clean profile in Firefox (no extensions, no after-installtime tweaks). Reset creates a new profile for the web browser. In Google Chrome, you have add a new profile yourself: click on the profile toolbar button, click Add A Person. I don't use profiles in Chrome. My guess after creating more than 1 profile, you can configure which one gets loaded, by default, when you load Chrome. In both Firefox and Chrome, and if a new profile did not help resolve the problem, you can still go back to your old profile. If the new profile fixed the problem, you could go forward with the new profile (and be very careful thereafter what extensions you install again or what tweaks you do in the web browser), or you can go back to the old profile, and try to fix the problem there, like disabling all extensions, and reenabling them one at a time and reload the web browser to retest. Note: In Firefox, you can configure it to purge all its locally cached data upon exit. Chrome has no such option, but you can get an extension to do that for you (e.g., Click&Clean). That would eliminate old cookies not in a format currently expected. Cookies have a structure to each record in the .txt file that, when the data is read and sent to the server, the server expects to be in a certain format. I've seen where a site changed the structure of their cookies, but users had problems because the old cookies were still getting reused but not in the new format. You had to purge the old cookie to get a new one built. You might want to purge all the web browser's locally cached data, unload it, and reload it to start without all that old data. You'd expect a site that changed its formatting requirements to expire all cookies to create new ones, but it doesn't always happen. Left hand doesn't know what the right hand is doing (i.e., there are usually more than one programmer working on coding a web site). - Have you tried booting your PC into Windows' safe mode (with networking) to eliminate contention with any startup programs you installed? |
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