A Windows XP help forum. PCbanter

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » PCbanter forum » Microsoft Windows XP » The Basics
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

Gaining Control of Client's PC With Remote Assistant?



 
 
Thread Tools Display Modes
  #1  
Old June 24th 10, 10:53 AM posted to microsoft.public.windowsxp.basics,microsoft.public.windowsxp.help_and_support,microsoft.public.windowsxp.basics
Larry Lindstrom[_2_]
external usenet poster
 
Posts: 39
Default Gaining Control of Client's PC With Remote Assistant?

Hello Folks:

As an independent software developer, Remote Assistant is a
tremendous tool. I've only recently discovered it.

It's great to tell a user to do this, or do that. Win7 to Win7
assistants also includes the display of the client's cursor.

It's apparent that there is some method to gain control of the
client's computer. The connection status always includes the line
"Screen View Only" and there is a button with an "X" and a grayed out
"Stop Control (ESC)" label.

The invite is sent to me as an email attachment.

How do I gain control of the client's computer.

Thanks
Larry
Ads
  #2  
Old June 24th 10, 12:35 PM posted to microsoft.public.windowsxp.basics,microsoft.public.windowsxp.help_and_support
Shenan Stanley
external usenet poster
 
Posts: 10,523
Default Gaining Control of Client's PC With Remote Assistant?

Larry Lindstrom wrote:
As an independent software developer, Remote Assistant is a
tremendous tool. I've only recently discovered it.

It's great to tell a user to do this, or do that. Win7 to Win7
assistants also includes the display of the client's cursor.

It's apparent that there is some method to gain control of the
client's computer. The connection status always includes the line
"Screen View Only" and there is a button with an "X" and a grayed
out "Stop Control (ESC)" label.

The invite is sent to me as an email attachment.

How do I gain control of the client's computer.


Personally - I would use TeamViewer. No trouble with firewalls, no issues
with routers, no real configuration for much of anything other than running
the application and getting some numbers.

However...

Now is a great time to point you to one of the easiest ways to find
information on problems you may be having and solutions others have found:

Search using Google!
http://www.google.com/
(How-to: http://www.google.com/intl/en/help/basics.html )

Example:
http://www.google.com/search?q=how+to+use+"remote+assistance"+in+"Window s+7"

Which could lead you he
http://windows.microsoft.com/en-us/w...sked-questions

Essentially - using Remote Assistance - if you want control of the remote
machine you "Request to Take Control" and they get a pop-up asking them if
it is okay or not that you do and then they can take control. They can
simply press ESC at anytime to end that control.

The Take Control request button (if you are the one giving the help) is in
the top left part of your window if I recall correctly. But *yes* - you
have to ask and they have to give you permissions with Remote Assistance
built into Windows.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


  #3  
Old June 24th 10, 12:35 PM posted to microsoft.public.windowsxp.basics,microsoft.public.windowsxp.help_and_support
Shenan Stanley
external usenet poster
 
Posts: 10,523
Default Gaining Control of Client's PC With Remote Assistant?

Larry Lindstrom wrote:
As an independent software developer, Remote Assistant is a
tremendous tool. I've only recently discovered it.

It's great to tell a user to do this, or do that. Win7 to Win7
assistants also includes the display of the client's cursor.

It's apparent that there is some method to gain control of the
client's computer. The connection status always includes the line
"Screen View Only" and there is a button with an "X" and a grayed
out "Stop Control (ESC)" label.

The invite is sent to me as an email attachment.

How do I gain control of the client's computer.


Personally - I would use TeamViewer. No trouble with firewalls, no issues
with routers, no real configuration for much of anything other than running
the application and getting some numbers.

However...

Now is a great time to point you to one of the easiest ways to find
information on problems you may be having and solutions others have found:

Search using Google!
http://www.google.com/
(How-to: http://www.google.com/intl/en/help/basics.html )

Example:
http://www.google.com/search?q=how+to+use+"remote+assistance"+in+"Window s+7"

Which could lead you he
http://windows.microsoft.com/en-us/w...sked-questions

Essentially - using Remote Assistance - if you want control of the remote
machine you "Request to Take Control" and they get a pop-up asking them if
it is okay or not that you do and then they can take control. They can
simply press ESC at anytime to end that control.

The Take Control request button (if you are the one giving the help) is in
the top left part of your window if I recall correctly. But *yes* - you
have to ask and they have to give you permissions with Remote Assistance
built into Windows.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


  #4  
Old April 1st 11, 01:14 PM
kunism97 kunism97 is offline
banned
 
First recorded activity by PCbanter: Mar 2011
Posts: 4
Default

Windows Remote Assistance is a feature of Windows XP and later that allows a user to temporarily control a remote Windows computer over a network or the Internet to resolve issues. As it can be inconvenient for system administrators to personally visit the affected computer, Remote Assistance allows them to diagnose and often repair problems with a computer without ever personally visiting it
 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off






All times are GMT +1. The time now is 08:40 PM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright ©2004-2024 PCbanter.
The comments are property of their posters.