|
| If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|||||||
|
|
|
Thread Tools | Display Modes |
|
#1
October 3rd 07, 11:55 PM
posted to microsoft.public.windowsxp.print_fax
|
|||
|
|||
Add Printer Wizard and Spooler Subsystem
I've tried everything I can find on the net.
1.Deleted all spooler temp files 2.Cleaned registry settings 3.Ran cleanspl.exe My system will not install a printer from the Add Printer wizard or if I use the HP printer driver install program the "spooler subsystem" error is displayed. The spooler service is running. The Lexmark and HP services and drivers have been removed from the system. Essentially the system should be clean of any old printer driver info. What other solutions exist? I've tried everything found from a search on google for "spooler subsystem". Thanks! 
|
| Ads |
|
#2
October 4th 07, 07:42 PM
posted to microsoft.public.windowsxp.print_fax
|
|||
|
|||
|
Add Printer Wizard and Spooler Subsystem
Did you run the Lexmark and HP uninstall applications specifically for each
model installed The next step after that is system restore or debug the spoolsv.exe process and find the faulty module. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... I've tried everything I can find on the net. 1.Deleted all spooler temp files 2.Cleaned registry settings 3.Ran cleanspl.exe My system will not install a printer from the Add Printer wizard or if I use the HP printer driver install program the "spooler subsystem" error is displayed. The spooler service is running. The Lexmark and HP services and drivers have been removed from the system. Essentially the system should be clean of any old printer driver info. What other solutions exist? I've tried everything found from a search on google for "spooler subsystem". Thanks!
|
|
#3
October 4th 07, 08:51 PM
posted to microsoft.public.windowsxp.print_fax
|
|||
|
|||
|
Add Printer Wizard and Spooler Subsystem
Alan,
I did not have a Lexmark printer installed and I did uninstall the HP drivers using the HP uninstall program. I believe the faulty module is located in the DLL, localspl.dll. I tried re-installing SP2 and that didn't work, now the spooler subsystem error appears on system load and the service won't run for more than a minute. "Alan Morris [MSFT]" wrote: Did you run the Lexmark and HP uninstall applications specifically for each model installed The next step after that is system restore or debug the spoolsv.exe process and find the faulty module. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... I've tried everything I can find on the net. 1.Deleted all spooler temp files 2.Cleaned registry settings 3.Ran cleanspl.exe My system will not install a printer from the Add Printer wizard or if I use the HP printer driver install program the "spooler subsystem" error is displayed. The spooler service is running. The Lexmark and HP services and drivers have been removed from the system. Essentially the system should be clean of any old printer driver info. What other solutions exist? I've tried everything found from a search on google for "spooler subsystem". Thanks!
|
|
#4
October 4th 07, 09:20 PM
posted to microsoft.public.windowsxp.print_fax
|
|||
|
|||
|
Add Printer Wizard and Spooler Subsystem
localspl.dll is a Windows component, but just because it faulted, doesn't
mean it's "at fault"  Reinstalling Service Pack 2 won't make a difference. Alan is referring to the System Restore feature, I believe. Paul "Steve" wrote in message ... Alan, I did not have a Lexmark printer installed and I did uninstall the HP drivers using the HP uninstall program. I believe the faulty module is located in the DLL, localspl.dll. I tried re-installing SP2 and that didn't work, now the spooler subsystem error appears on system load and the service won't run for more than a minute. "Alan Morris [MSFT]" wrote: Did you run the Lexmark and HP uninstall applications specifically for each model installed The next step after that is system restore or debug the spoolsv.exe process and find the faulty module. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... I've tried everything I can find on the net. 1.Deleted all spooler temp files 2.Cleaned registry settings 3.Ran cleanspl.exe My system will not install a printer from the Add Printer wizard or if I use the HP printer driver install program the "spooler subsystem" error is displayed. The spooler service is running. The Lexmark and HP services and drivers have been removed from the system. Essentially the system should be clean of any old printer driver info. What other solutions exist? I've tried everything found from a search on google for "spooler subsystem". Thanks!
|
|
#5
October 4th 07, 11:21 PM
posted to microsoft.public.windowsxp.print_fax
|
|||
|
|||
|
Add Printer Wizard and Spooler Subsystem
No I haven't used system restore since this problem has existed for some time
and numerous OS updates and product updates have been applied to the system. I need a solution that doesn't require a system reimage. "Paul Baker [MVP, Windows - SDK]" wrote: localspl.dll is a Windows component, but just because it faulted, doesn't mean it's "at fault" Reinstalling Service Pack 2 won't make a difference. Alan is referring to the System Restore feature, I believe. Paul "Steve" wrote in message ... Alan, I did not have a Lexmark printer installed and I did uninstall the HP drivers using the HP uninstall program. I believe the faulty module is located in the DLL, localspl.dll. I tried re-installing SP2 and that didn't work, now the spooler subsystem error appears on system load and the service won't run for more than a minute. "Alan Morris [MSFT]" wrote: Did you run the Lexmark and HP uninstall applications specifically for each model installed The next step after that is system restore or debug the spoolsv.exe process and find the faulty module. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... I've tried everything I can find on the net. 1.Deleted all spooler temp files 2.Cleaned registry settings 3.Ran cleanspl.exe My system will not install a printer from the Add Printer wizard or if I use the HP printer driver install program the "spooler subsystem" error is displayed. The spooler service is running. The Lexmark and HP services and drivers have been removed from the system. Essentially the system should be clean of any old printer driver info. What other solutions exist? I've tried everything found from a search on google for "spooler subsystem". Thanks!
|
|
#6
October 5th 07, 04:37 PM
posted to microsoft.public.windowsxp.print_fax
|
|||
|
|||
|
Add Printer Wizard and Spooler Subsystem
Steve,
Process Explorer will tell you which DLLS are loaded by spoolsv.exe. http://www.microsoft.com/technet/sys...sExplorer.mspx Even though you installed the third party software you suspect is causing the problem, parts of it may still be lurking. I would proceed by removing all traces of third party software the Print Spooler is using. Bill Sanderson provides instructons for this he http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm This should eliminate the problem, but you won't have any printer drivers installed Then you can reinstall the third party software you need and see if it how it goes this time. Do it one at a time so that if problems start, you will be able to blame the most recent part. Paul "Steve" wrote in message ... No I haven't used system restore since this problem has existed for some time and numerous OS updates and product updates have been applied to the system. I need a solution that doesn't require a system reimage. "Paul Baker [MVP, Windows - SDK]" wrote: localspl.dll is a Windows component, but just because it faulted, doesn't mean it's "at fault" Reinstalling Service Pack 2 won't make a difference. Alan is referring to the System Restore feature, I believe. Paul "Steve" wrote in message ... Alan, I did not have a Lexmark printer installed and I did uninstall the HP drivers using the HP uninstall program. I believe the faulty module is located in the DLL, localspl.dll. I tried re-installing SP2 and that didn't work, now the spooler subsystem error appears on system load and the service won't run for more than a minute. "Alan Morris [MSFT]" wrote: Did you run the Lexmark and HP uninstall applications specifically for each model installed The next step after that is system restore or debug the spoolsv.exe process and find the faulty module. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... I've tried everything I can find on the net. 1.Deleted all spooler temp files 2.Cleaned registry settings 3.Ran cleanspl.exe My system will not install a printer from the Add Printer wizard or if I use the HP printer driver install program the "spooler subsystem" error is displayed. The spooler service is running. The Lexmark and HP services and drivers have been removed from the system. Essentially the system should be clean of any old printer driver info. What other solutions exist? I've tried everything found from a search on google for "spooler subsystem". Thanks!
|
|
#7
October 6th 07, 03:34 AM
posted to microsoft.public.windowsxp.print_fax
|
|||
|
|||
|
Add Printer Wizard and Spooler Subsystem
My system is clean as described in the article.
Process Explorer Information: Process: spoolsv.exe Pid: 3572 Name Description Company Name Version AcGenral.DLL Windows Compatibility DLL Microsoft Corporation 5.01.2600.2180 ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 5.01.2600.2180 comctl32.dll User Experience Controls Library Microsoft Corporation 6.00.2900.2982 comctl32.dll Common Controls Library Microsoft Corporation 5.82.2900.2982 ctype.nls GDI32.dll GDI Client DLL Microsoft Corporation 5.01.2600.3159 IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation 5.01.2600.2180 kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.01.2600.3119 locale.nls LPK.DLL Language Pack Microsoft Corporation 5.01.2600.2180 MSACM32.dll Microsoft ACM Audio Filter Microsoft Corporation 5.01.2600.2180 msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.2600.2180 ntdll.dll NT Layer DLL Microsoft Corporation 5.01.2600.2180 ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.01.2600.2726 OLEAUT32.dll Microsoft Corporation 5.01.2600.3139 RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 5.01.2600.2180 SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.00.2900.3051 ShimEng.dll Shim Engine DLL Microsoft Corporation 5.01.2600.2180 SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.00.2900.2995 sortkey.nls sorttbls.nls spoolsv.exe Spooler SubSystem App Microsoft Corporation 5.01.2600.2696 unicode.nls USER32.dll Windows XP USER API Client DLL Microsoft Corporation 5.01.2600.3099 USERENV.dll Userenv Microsoft Corporation 5.01.2600.2180 USP10.dll Uniscribe Unicode script processor Microsoft Corporation 1.420.2600.2180 UxTheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.2900.2180 VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 5.01.2600.2180 WINMM.dll MCI API DLL Microsoft Corporation 5.01.2600.2180 Stack: spoolsv.exe ntoskrnl.exe!ExReleaseResourceLite+0x206 ntoskrnl.exe!PsCreateSystemThread+0x136 ntoskrnl.exe!FsRtlIncrementCcFastReadWait+0xd1 ntoskrnl.exe!ZwYieldExecution+0xb78 ntdll.dll!KiFastSystemCallRet ADVAPI32.dll!SetServiceStatus+0x238 ADVAPI32.dll!SetServiceStatus+0xcc ADVAPI32.dll!StartServiceCtrlDispatcherW+0x8b spoolsv.exe+0x43cc kernel32.dll!RegisterWaitForInputIdle+0x49 "Paul Baker [MVP, Windows - SDK]" wrote: Steve, Process Explorer will tell you which DLLS are loaded by spoolsv.exe. http://www.microsoft.com/technet/sys...sExplorer.mspx Even though you installed the third party software you suspect is causing the problem, parts of it may still be lurking. I would proceed by removing all traces of third party software the Print Spooler is using. Bill Sanderson provides instructons for this he http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm This should eliminate the problem, but you won't have any printer drivers installed Then you can reinstall the third party software you need and see if it how it goes this time. Do it one at a time so that if problems start, you will be able to blame the most recent part. Paul "Steve" wrote in message ... No I haven't used system restore since this problem has existed for some time and numerous OS updates and product updates have been applied to the system. I need a solution that doesn't require a system reimage. "Paul Baker [MVP, Windows - SDK]" wrote: localspl.dll is a Windows component, but just because it faulted, doesn't mean it's "at fault" Reinstalling Service Pack 2 won't make a difference. Alan is referring to the System Restore feature, I believe. Paul "Steve" wrote in message ... Alan, I did not have a Lexmark printer installed and I did uninstall the HP drivers using the HP uninstall program. I believe the faulty module is located in the DLL, localspl.dll. I tried re-installing SP2 and that didn't work, now the spooler subsystem error appears on system load and the service won't run for more than a minute. "Alan Morris [MSFT]" wrote: Did you run the Lexmark and HP uninstall applications specifically for each model installed The next step after that is system restore or debug the spoolsv.exe process and find the faulty module. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... I've tried everything I can find on the net. 1.Deleted all spooler temp files 2.Cleaned registry settings 3.Ran cleanspl.exe My system will not install a printer from the Add Printer wizard or if I use the HP printer driver install program the "spooler subsystem" error is displayed. The spooler service is running. The Lexmark and HP services and drivers have been removed from the system. Essentially the system should be clean of any old printer driver info. What other solutions exist? I've tried everything found from a search on google for "spooler subsystem". Thanks!
|
|
#8
October 9th 07, 10:19 PM
posted to microsoft.public.windowsxp.print_fax
|
|||
|
|||
|
Add Printer Wizard and Spooler Subsystem
What print drivers are listed under
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Environments\Windows NT x86\Drivers\Version-3 What monitors are installed? HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Monitors -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... My system is clean as described in the article. Process Explorer Information: Process: spoolsv.exe Pid: 3572 Name Description Company Name Version AcGenral.DLL Windows Compatibility DLL Microsoft Corporation 5.01.2600.2180 ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 5.01.2600.2180 comctl32.dll User Experience Controls Library Microsoft Corporation 6.00.2900.2982 comctl32.dll Common Controls Library Microsoft Corporation 5.82.2900.2982 ctype.nls GDI32.dll GDI Client DLL Microsoft Corporation 5.01.2600.3159 IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation 5.01.2600.2180 kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.01.2600.3119 locale.nls LPK.DLL Language Pack Microsoft Corporation 5.01.2600.2180 MSACM32.dll Microsoft ACM Audio Filter Microsoft Corporation 5.01.2600.2180 msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.2600.2180 ntdll.dll NT Layer DLL Microsoft Corporation 5.01.2600.2180 ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.01.2600.2726 OLEAUT32.dll Microsoft Corporation 5.01.2600.3139 RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 5.01.2600.2180 SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.00.2900.3051 ShimEng.dll Shim Engine DLL Microsoft Corporation 5.01.2600.2180 SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.00.2900.2995 sortkey.nls sorttbls.nls spoolsv.exe Spooler SubSystem App Microsoft Corporation 5.01.2600.2696 unicode.nls USER32.dll Windows XP USER API Client DLL Microsoft Corporation 5.01.2600.3099 USERENV.dll Userenv Microsoft Corporation 5.01.2600.2180 USP10.dll Uniscribe Unicode script processor Microsoft Corporation 1.420.2600.2180 UxTheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.2900.2180 VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 5.01.2600.2180 WINMM.dll MCI API DLL Microsoft Corporation 5.01.2600.2180 Stack: spoolsv.exe ntoskrnl.exe!ExReleaseResourceLite+0x206 ntoskrnl.exe!PsCreateSystemThread+0x136 ntoskrnl.exe!FsRtlIncrementCcFastReadWait+0xd1 ntoskrnl.exe!ZwYieldExecution+0xb78 ntdll.dll!KiFastSystemCallRet ADVAPI32.dll!SetServiceStatus+0x238 ADVAPI32.dll!SetServiceStatus+0xcc ADVAPI32.dll!StartServiceCtrlDispatcherW+0x8b spoolsv.exe+0x43cc kernel32.dll!RegisterWaitForInputIdle+0x49 "Paul Baker [MVP, Windows - SDK]" wrote: Steve, Process Explorer will tell you which DLLS are loaded by spoolsv.exe. http://www.microsoft.com/technet/sys...sExplorer.mspx Even though you installed the third party software you suspect is causing the problem, parts of it may still be lurking. I would proceed by removing all traces of third party software the Print Spooler is using. Bill Sanderson provides instructons for this he http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm This should eliminate the problem, but you won't have any printer drivers installed Then you can reinstall the third party software you need andsee if it how it goes this time. Do it one at a time so that if problems start, you will be able to blame the most recent part. Paul "Steve" wrote in message ... No I haven't used system restore since this problem has existed for some time and numerous OS updates and product updates have been applied to the system. I need a solution that doesn't require a system reimage. "Paul Baker [MVP, Windows - SDK]" wrote: localspl.dll is a Windows component, but just because it faulted, doesn't mean it's "at fault" Reinstalling Service Pack 2 won't make a difference. Alan is referring to the System Restore feature, I believe. Paul "Steve" wrote in message ... Alan, I did not have a Lexmark printer installed and I did uninstall the HP drivers using the HP uninstall program. I believe the faulty module is located in the DLL, localspl.dll. I tried re-installing SP2 and that didn't work, now the spooler subsystem error appears on system load and the service won't run for more than a minute. "Alan Morris [MSFT]" wrote: Did you run the Lexmark and HP uninstall applications specifically for each model installed The next step after that is system restore or debug the spoolsv.exe process and find the faulty module. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... I've tried everything I can find on the net. 1.Deleted all spooler temp files 2.Cleaned registry settings 3.Ran cleanspl.exe My system will not install a printer from the Add Printer wizard or if I use the HP printer driver install program the "spooler subsystem" error is displayed. The spooler service is running. The Lexmark and HP services and drivers have been removed from the system. Essentially the system should be clean of any old printer driver info. What other solutions exist? I've tried everything found from a search on google for "spooler subsystem". Thanks!
|
|
#9
October 9th 07, 10:41 PM
posted to microsoft.public.windowsxp.print_fax
|
|||
|
|||
|
Add Printer Wizard and Spooler Subsystem
Alan,
There are zero subkeys under ..\Drivers\Version-3. The following keys are found under ..\Print\Monitors: -BJ Language Monitor -Local Port -Standard TCP/IP Port -USB Monitor "Alan Morris [MSFT]" wrote: What print drivers are listed under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Environments\Windows NT x86\Drivers\Version-3 What monitors are installed? HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Monitors -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... My system is clean as described in the article. Process Explorer Information: Process: spoolsv.exe Pid: 3572 Name Description Company Name Version AcGenral.DLL Windows Compatibility DLL Microsoft Corporation 5.01.2600.2180 ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 5.01.2600.2180 comctl32.dll User Experience Controls Library Microsoft Corporation 6.00.2900.2982 comctl32.dll Common Controls Library Microsoft Corporation 5.82.2900.2982 ctype.nls GDI32.dll GDI Client DLL Microsoft Corporation 5.01.2600.3159 IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation 5.01.2600.2180 kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.01.2600.3119 locale.nls LPK.DLL Language Pack Microsoft Corporation 5.01.2600.2180 MSACM32.dll Microsoft ACM Audio Filter Microsoft Corporation 5.01.2600.2180 msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.2600.2180 ntdll.dll NT Layer DLL Microsoft Corporation 5.01.2600.2180 ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.01.2600.2726 OLEAUT32.dll Microsoft Corporation 5.01.2600.3139 RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 5.01.2600.2180 SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.00.2900.3051 ShimEng.dll Shim Engine DLL Microsoft Corporation 5.01.2600.2180 SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.00.2900.2995 sortkey.nls sorttbls.nls spoolsv.exe Spooler SubSystem App Microsoft Corporation 5.01.2600.2696 unicode.nls USER32.dll Windows XP USER API Client DLL Microsoft Corporation 5.01.2600.3099 USERENV.dll Userenv Microsoft Corporation 5.01.2600.2180 USP10.dll Uniscribe Unicode script processor Microsoft Corporation 1.420.2600.2180 UxTheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.2900.2180 VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 5.01.2600.2180 WINMM.dll MCI API DLL Microsoft Corporation 5.01.2600.2180 Stack: spoolsv.exe ntoskrnl.exe!ExReleaseResourceLite+0x206 ntoskrnl.exe!PsCreateSystemThread+0x136 ntoskrnl.exe!FsRtlIncrementCcFastReadWait+0xd1 ntoskrnl.exe!ZwYieldExecution+0xb78 ntdll.dll!KiFastSystemCallRet ADVAPI32.dll!SetServiceStatus+0x238 ADVAPI32.dll!SetServiceStatus+0xcc ADVAPI32.dll!StartServiceCtrlDispatcherW+0x8b spoolsv.exe+0x43cc kernel32.dll!RegisterWaitForInputIdle+0x49 "Paul Baker [MVP, Windows - SDK]" wrote: Steve, Process Explorer will tell you which DLLS are loaded by spoolsv.exe. http://www.microsoft.com/technet/sys...sExplorer.mspx Even though you installed the third party software you suspect is causing the problem, parts of it may still be lurking. I would proceed by removing all traces of third party software the Print Spooler is using. Bill Sanderson provides instructons for this he http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm This should eliminate the problem, but you won't have any printer drivers installed Then you can reinstall the third party software you need andsee if it how it goes this time. Do it one at a time so that if problems start, you will be able to blame the most recent part. Paul "Steve" wrote in message ... No I haven't used system restore since this problem has existed for some time and numerous OS updates and product updates have been applied to the system. I need a solution that doesn't require a system reimage. "Paul Baker [MVP, Windows - SDK]" wrote: localspl.dll is a Windows component, but just because it faulted, doesn't mean it's "at fault" Reinstalling Service Pack 2 won't make a difference. Alan is referring to the System Restore feature, I believe. Paul "Steve" wrote in message ... Alan, I did not have a Lexmark printer installed and I did uninstall the HP drivers using the HP uninstall program. I believe the faulty module is located in the DLL, localspl.dll. I tried re-installing SP2 and that didn't work, now the spooler subsystem error appears on system load and the service won't run for more than a minute. "Alan Morris [MSFT]" wrote: Did you run the Lexmark and HP uninstall applications specifically for each model installed The next step after that is system restore or debug the spoolsv.exe process and find the faulty module. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... I've tried everything I can find on the net. 1.Deleted all spooler temp files 2.Cleaned registry settings 3.Ran cleanspl.exe My system will not install a printer from the Add Printer wizard or if I use the HP printer driver install program the "spooler subsystem" error is displayed. The spooler service is running. The Lexmark and HP services and drivers have been removed from the system. Essentially the system should be clean of any old printer driver info. What other solutions exist? I've tried everything found from a search on google for "spooler subsystem". Thanks!
|
|
#10
October 10th 07, 06:26 PM
posted to microsoft.public.windowsxp.print_fax
|
|||
|
|||
|
Add Printer Wizard and Spooler Subsystem
Use sfc /scannow in a cmd window to replace damaged system binaries You will need the installation CD. The next step will be to attach ntsd (a debugger) to the spoolsv.exe process and send the stack backtrace Open taskmanager, Processes, View, Select Column, check PID start the spooler, find spoolsv.exe in the list of processes, note the PID number in a command window type ntsd -p (PID of spoolsv.exe) -g -G -x this will display a bunch of loaded module information now go to add a printer from the printers folder when the process terminates, the ntsd session will stop at a prompt with some numbers (this is the faulting thread number) type k this will dump the stack backtrace just copy and add that to the mail 0:001 k ChildEBP RetAddr WARNING: Stack unwind information not available. Following frames may be wrong. 00abfff4 00000000 ntdll!DbgBreakPoint 0:001 -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... Alan, There are zero subkeys under ..\Drivers\Version-3. The following keys are found under ..\Print\Monitors: -BJ Language Monitor -Local Port -Standard TCP/IP Port -USB Monitor "Alan Morris [MSFT]" wrote: What print drivers are listed under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Environments\Windows NT x86\Drivers\Version-3 What monitors are installed? HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Monitors -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... My system is clean as described in the article. Process Explorer Information: Process: spoolsv.exe Pid: 3572 Name Description Company Name Version AcGenral.DLL Windows Compatibility DLL Microsoft Corporation 5.01.2600.2180 ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 5.01.2600.2180 comctl32.dll User Experience Controls Library Microsoft Corporation 6.00.2900.2982 comctl32.dll Common Controls Library Microsoft Corporation 5.82.2900.2982 ctype.nls GDI32.dll GDI Client DLL Microsoft Corporation 5.01.2600.3159 IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation 5.01.2600.2180 kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.01.2600.3119 locale.nls LPK.DLL Language Pack Microsoft Corporation 5.01.2600.2180 MSACM32.dll Microsoft ACM Audio Filter Microsoft Corporation 5.01.2600.2180 msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.2600.2180 ntdll.dll NT Layer DLL Microsoft Corporation 5.01.2600.2180 ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.01.2600.2726 OLEAUT32.dll Microsoft Corporation 5.01.2600.3139 RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 5.01.2600.2180 SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.00.2900.3051 ShimEng.dll Shim Engine DLL Microsoft Corporation 5.01.2600.2180 SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.00.2900.2995 sortkey.nls sorttbls.nls spoolsv.exe Spooler SubSystem App Microsoft Corporation 5.01.2600.2696 unicode.nls USER32.dll Windows XP USER API Client DLL Microsoft Corporation 5.01.2600.3099 USERENV.dll Userenv Microsoft Corporation 5.01.2600.2180 USP10.dll Uniscribe Unicode script processor Microsoft Corporation 1.420.2600.2180 UxTheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.2900.2180 VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 5.01.2600.2180 WINMM.dll MCI API DLL Microsoft Corporation 5.01.2600.2180 Stack: spoolsv.exe ntoskrnl.exe!ExReleaseResourceLite+0x206 ntoskrnl.exe!PsCreateSystemThread+0x136 ntoskrnl.exe!FsRtlIncrementCcFastReadWait+0xd1 ntoskrnl.exe!ZwYieldExecution+0xb78 ntdll.dll!KiFastSystemCallRet ADVAPI32.dll!SetServiceStatus+0x238 ADVAPI32.dll!SetServiceStatus+0xcc ADVAPI32.dll!StartServiceCtrlDispatcherW+0x8b spoolsv.exe+0x43cc kernel32.dll!RegisterWaitForInputIdle+0x49 "Paul Baker [MVP, Windows - SDK]" wrote: Steve, Process Explorer will tell you which DLLS are loaded by spoolsv.exe. http://www.microsoft.com/technet/sys...sExplorer.mspx Even though you installed the third party software you suspect is causing the problem, parts of it may still be lurking. I would proceed by removing all traces of third party software the Spooler is using. Bill Sanderson provides instructons for this he http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm This should eliminate the problem, but you won't have any printer drivers installed Then you can reinstall the third party software you need and see if it how it goes this time. Do it one at a time so that if problems start, you will be able to blame the most recent part. Paul "Steve" wrote in message ... No I haven't used system restore since this problem has existed for some time and numerous OS updates and product updates have been applied to the system. I need a solution that doesn't require a system reimage. "Paul Baker [MVP, Windows - SDK]" wrote: localspl.dll is a Windows component, but just because it faulted, doesn't mean it's "at fault" Reinstalling Service Pack 2 won't make a difference. Alan is referring to the System Restore feature, I believe. Paul "Steve" wrote in message ... Alan, I did not have a Lexmark printer installed and I did uninstall the HP drivers using the HP uninstall program. I believe the faulty module is located in the DLL, localspl.dll. I tried re-installing SP2 and that didn't work, now the spooler subsystem error appears on system load and the service won't run for more than a minute. "Alan Morris [MSFT]" wrote: Did you run the Lexmark and HP uninstall applications specifically for each model installed The next step after that is system restore or debug the spoolsv.exe process and find the faulty module. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... I've tried everything I can find on the net. 1.Deleted all spooler temp files 2.Cleaned registry settings 3.Ran cleanspl.exe My system will not install a printer from the Add Printer wizard or if I use the HP printer driver install program the "spooler subsystem" error is displayed. The spooler service is running. The Lexmark and HP services and drivers have been removed from the system. Essentially the system should be clean of any old printer driver info. What other solutions exist? I've tried everything found from a search on google for "spooler subsystem". Thanks!
|
|
#11
October 11th 07, 03:18 AM
posted to microsoft.public.windowsxp.print_fax
|
|||
|
|||
|
Add Printer Wizard and Spooler Subsystem
Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0 Copyright (c) Microsoft Corporation. All rights reserved. *** wait with pending attach Loaded dbghelp extension DLL The call to LoadLibrary(ext) failed with error 2. Please check your debugger configuration and/or network access Loaded exts extension DLL The call to LoadLibrary(uext) failed with error 2. Please check your debugger configuration and/or network access Loaded ntsdexts extension DLL Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting Executable search path is: ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll ModLoad: 773d0000 774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll Access violation - code c0000005 (first chance) Access violation - code c0000005 (!!! second chance !!!) eax=00000000 ebx=00a22118 ecx=7ffd4000 edx=75bfb340 esi=00a26ca8 edi=00a22118 eip=75bc139d esp=00e5f70c ebp=00e5f70c iopl=0 nv up ei pl zr na po nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246 *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\localspl.dll - localspl!SplAddPrintProcessor+1ca: 75bc139d 8b4014 mov eax,[eax+0x14] ds:0023:00000014=???????? 0:010 k ChildEBP RetAddr WARNING: Stack unwind information not available. Following frames may be wrong. 00e5f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca 00e5f728 75be5324 localspl+0x3b3f5 00e5f954 75bd70a1 localspl!SplDeleteSpooler+0x93 00e5ffa4 75bc93a5 localspl!DllMain+0x689a *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\kernel32.dll - 00e5ffb4 7c80b683 localspl!SplDeletePrinter+0x35a 00e5ffec 00000000 kernel32!GetModuleFileNameA+0x1b4 0:010 Hope that helps, thanks! "Alan Morris [MSFT]" wrote: Use sfc /scannow in a cmd window to replace damaged system binaries You will need the installation CD. The next step will be to attach ntsd (a debugger) to the spoolsv.exe process and send the stack backtrace Open taskmanager, Processes, View, Select Column, check PID start the spooler, find spoolsv.exe in the list of processes, note the PID number in a command window type ntsd -p (PID of spoolsv.exe) -g -G -x this will display a bunch of loaded module information now go to add a printer from the printers folder when the process terminates, the ntsd session will stop at a prompt with some numbers (this is the faulting thread number) type k this will dump the stack backtrace just copy and add that to the mail 0:001 k ChildEBP RetAddr WARNING: Stack unwind information not available. Following frames may be wrong. 00abfff4 00000000 ntdll!DbgBreakPoint 0:001 -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... Alan, There are zero subkeys under ..\Drivers\Version-3. The following keys are found under ..\Print\Monitors: -BJ Language Monitor -Local Port -Standard TCP/IP Port -USB Monitor "Alan Morris [MSFT]" wrote: What print drivers are listed under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Environments\Windows NT x86\Drivers\Version-3 What monitors are installed? HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Monitors -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... My system is clean as described in the article. Process Explorer Information: Process: spoolsv.exe Pid: 3572 Name Description Company Name Version AcGenral.DLL Windows Compatibility DLL Microsoft Corporation 5.01.2600.2180 ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 5.01.2600.2180 comctl32.dll User Experience Controls Library Microsoft Corporation 6.00.2900.2982 comctl32.dll Common Controls Library Microsoft Corporation 5.82.2900.2982 ctype.nls GDI32.dll GDI Client DLL Microsoft Corporation 5.01.2600.3159 IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation 5.01.2600.2180 kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.01.2600.3119 locale.nls LPK.DLL Language Pack Microsoft Corporation 5.01.2600.2180 MSACM32.dll Microsoft ACM Audio Filter Microsoft Corporation 5.01.2600.2180 msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.2600.2180 ntdll.dll NT Layer DLL Microsoft Corporation 5.01.2600.2180 ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.01.2600.2726 OLEAUT32.dll Microsoft Corporation 5.01.2600.3139 RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 5.01.2600.2180 SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.00.2900.3051 ShimEng.dll Shim Engine DLL Microsoft Corporation 5.01.2600.2180 SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.00.2900.2995 sortkey.nls sorttbls.nls spoolsv.exe Spooler SubSystem App Microsoft Corporation 5.01.2600.2696 unicode.nls USER32.dll Windows XP USER API Client DLL Microsoft Corporation 5.01.2600.3099 USERENV.dll Userenv Microsoft Corporation 5.01.2600.2180 USP10.dll Uniscribe Unicode script processor Microsoft Corporation 1.420.2600.2180 UxTheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.2900.2180 VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 5.01.2600.2180 WINMM.dll MCI API DLL Microsoft Corporation 5.01.2600.2180 Stack: spoolsv.exe ntoskrnl.exe!ExReleaseResourceLite+0x206 ntoskrnl.exe!PsCreateSystemThread+0x136 ntoskrnl.exe!FsRtlIncrementCcFastReadWait+0xd1 ntoskrnl.exe!ZwYieldExecution+0xb78 ntdll.dll!KiFastSystemCallRet ADVAPI32.dll!SetServiceStatus+0x238 ADVAPI32.dll!SetServiceStatus+0xcc ADVAPI32.dll!StartServiceCtrlDispatcherW+0x8b spoolsv.exe+0x43cc kernel32.dll!RegisterWaitForInputIdle+0x49 "Paul Baker [MVP, Windows - SDK]" wrote: Steve, Process Explorer will tell you which DLLS are loaded by spoolsv.exe. http://www.microsoft.com/technet/sys...sExplorer.mspx Even though you installed the third party software you suspect is causing the problem, parts of it may still be lurking. I would proceed by removing all traces of third party software the Spooler is using. Bill Sanderson provides instructons for this he http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm This should eliminate the problem, but you won't have any printer drivers installed Then you can reinstall the third party software you need and see if it how it goes this time. Do it one at a time so that if problems start, you will be able to blame the most recent part. Paul "Steve" wrote in message ... No I haven't used system restore since this problem has existed for some time and numerous OS updates and product updates have been applied to the system. I need a solution that doesn't require a system reimage. "Paul Baker [MVP, Windows - SDK]" wrote: localspl.dll is a Windows component, but just because it faulted, doesn't mean it's "at fault" Reinstalling Service Pack 2 won't make a difference. Alan is referring to the System Restore feature, I believe. Paul "Steve" wrote in message ... Alan, I did not have a Lexmark printer installed and I did uninstall the HP drivers using the HP uninstall program. I believe the faulty module is located in the DLL, localspl.dll. I tried re-installing SP2 and that didn't work, now the spooler subsystem error appears on system load and the service won't run for more than a minute. "Alan Morris [MSFT]" wrote: Did you run the Lexmark and HP uninstall applications specifically for each model installed The next step after that is system restore or debug the spoolsv.exe process and find the faulty module. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... I've tried everything I can find on the net. 1.Deleted all spooler temp files 2.Cleaned registry settings 3.Ran cleanspl.exe My system will not install a printer from the Add Printer wizard or if I use the HP printer driver install program the "spooler subsystem" error is displayed. The spooler service is running. The Lexmark and HP services and drivers have been removed from the system. Essentially the system should be clean of any old printer driver info. What other solutions exist? I've tried everything found from a search on google for "spooler subsystem". Thanks!
|
|
#12
October 11th 07, 07:25 PM
posted to microsoft.public.windowsxp.print_fax
|
|||
|
|||
|
Add Printer Wizard and Spooler Subsystem
It actually does help. There are a couple questions now. Did you try sfc
/scannow , where you prompted for any binaries? You should have rebooted after the file replacement. What is C:\WINDOWS\AppPatch\AcGenral.DLL ? The next step would be to actually get the proper symbols. I do not know if the version of ntsd will work for this but let's give it a try. You will need to be connected to the internet and not dialup. If it's dialup forget it. at the failure Access violation - code c0000005 (!!! second chance !!!) type !symfix when it returns type ..reload then type k If the symbols get corrected the stack trace will change Also verify that all the files in the list of loaded modules have a valid size, particularly these. Or just look for files with size 0 and see it anything matches. C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll C:\WINDOWS\system32\comctl32.dll C:\WINDOWS\system32\inetpp.dll C:\WINDOWS\AppPatch\AcGenral.DLL -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0 Copyright (c) Microsoft Corporation. All rights reserved. *** wait with pending attach Loaded dbghelp extension DLL The call to LoadLibrary(ext) failed with error 2. Please check your debugger configuration and/or network access Loaded exts extension DLL The call to LoadLibrary(uext) failed with error 2. Please check your debugger configuration and/or network access Loaded ntsdexts extension DLL Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting Executable search path is: ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll ModLoad: 773d0000 774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll Access violation - code c0000005 (first chance) Access violation - code c0000005 (!!! second chance !!!) eax=00000000 ebx=00a22118 ecx=7ffd4000 edx=75bfb340 esi=00a26ca8 edi=00a22118 eip=75bc139d esp=00e5f70c ebp=00e5f70c iopl=0 nv up ei pl zr na po nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246 *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\localspl.dll - localspl!SplAddPrintProcessor+1ca: 75bc139d 8b4014 mov eax,[eax+0x14] ds:0023:00000014=???????? 0:010 k ChildEBP RetAddr WARNING: Stack unwind information not available. Following frames may be wrong. 00e5f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca 00e5f728 75be5324 localspl+0x3b3f5 00e5f954 75bd70a1 localspl!SplDeleteSpooler+0x93 00e5ffa4 75bc93a5 localspl!DllMain+0x689a *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\kernel32.dll - 00e5ffb4 7c80b683 localspl!SplDeletePrinter+0x35a 00e5ffec 00000000 kernel32!GetModuleFileNameA+0x1b4 0:010 Hope that helps, thanks! "Alan Morris [MSFT]" wrote: Use sfc /scannow in a cmd window to replace damaged system binaries You will need the installation CD. The next step will be to attach ntsd (a debugger) to the spoolsv.exe process and send the stack backtrace Open taskmanager, Processes, View, Select Column, check PID start the spooler, find spoolsv.exe in the list of processes, note the PID number in a command window type ntsd -p (PID of spoolsv.exe) -g -G -x this will display a bunch of loaded module information now go to add a printer from the printers folder when the process terminates, the ntsd session will stop at a prompt with some numbers (this is the faulting thread number) type k this will dump the stack backtrace just copy and add that to the mail 0:001 k ChildEBP RetAddr WARNING: Stack unwind information not available. Following frames may be wrong. 00abfff4 00000000 ntdll!DbgBreakPoint 0:001 -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... Alan, There are zero subkeys under ..\Drivers\Version-3. The following keys are found under ..\Print\Monitors: -BJ Language Monitor -Local Port -Standard TCP/IP Port -USB Monitor "Alan Morris [MSFT]" wrote: What print drivers are listed under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Environments\Windows NT x86\Drivers\Version-3 What monitors are installed? HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Monitors -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... My system is clean as described in the article. Process Explorer Information: Process: spoolsv.exe Pid: 3572 Name Description Company Name Version AcGenral.DLL Windows Compatibility DLL Microsoft Corporation 5.01.2600.2180 ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 5.01.2600.2180 comctl32.dll User Experience Controls Library Microsoft Corporation 6.00.2900.2982 comctl32.dll Common Controls Library Microsoft Corporation 5.82.2900.2982 ctype.nls GDI32.dll GDI Client DLL Microsoft Corporation 5.01.2600.3159 IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation 5.01.2600.2180 kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.01.2600.3119 locale.nls LPK.DLL Language Pack Microsoft Corporation 5.01.2600.2180 MSACM32.dll Microsoft ACM Audio Filter Microsoft Corporation 5.01.2600.2180 msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.2600.2180 ntdll.dll NT Layer DLL Microsoft Corporation 5.01.2600.2180 ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.01.2600.2726 OLEAUT32.dll Microsoft Corporation 5.01.2600.3139 RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 5.01.2600.2180 SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.00.2900.3051 ShimEng.dll Shim Engine DLL Microsoft Corporation 5.01.2600.2180 SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.00.2900.2995 sortkey.nls sorttbls.nls spoolsv.exe Spooler SubSystem App Microsoft Corporation 5.01.2600.2696 unicode.nls USER32.dll Windows XP USER API Client DLL Microsoft Corporation 5.01.2600.3099 USERENV.dll Userenv Microsoft Corporation 5.01.2600.2180 USP10.dll Uniscribe Unicode script processor Microsoft Corporation 1.420.2600.2180 UxTheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.2900.2180 VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 5.01.2600.2180 WINMM.dll MCI API DLL Microsoft Corporation 5.01.2600.2180 Stack: spoolsv.exe ntoskrnl.exe!ExReleaseResourceLite+0x206 ntoskrnl.exe!PsCreateSystemThread+0x136 ntoskrnl.exe!FsRtlIncrementCcFastReadWait+0xd1 ntoskrnl.exe!ZwYieldExecution+0xb78 ntdll.dll!KiFastSystemCallRet ADVAPI32.dll!SetServiceStatus+0x238 ADVAPI32.dll!SetServiceStatus+0xcc ADVAPI32.dll!StartServiceCtrlDispatcherW+0x8b spoolsv.exe+0x43cc kernel32.dll!RegisterWaitForInputIdle+0x49 "Paul Baker [MVP, Windows - SDK]" wrote: Steve, Process Explorer will tell you which DLLS are loaded by spoolsv.exe. http://www.microsoft.com/technet/sys...sExplorer.mspx Even though you installed the third party software you suspect is causing the problem, parts of it may still be lurking. I would proceed by removing all traces of third party software the Spooler is using. Bill Sanderson provides instructons for this he http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm This should eliminate the problem, but you won't have any printer drivers installed Then you can reinstall the third party software you need and see if it how it goes this time. Do it one at a time so that if problems start, you will be able to blame the most recent part. Paul "Steve" wrote in message ... No I haven't used system restore since this problem has existed for some time and numerous OS updates and product updates have been applied to the system. I need a solution that doesn't require a system reimage. "Paul Baker [MVP, Windows - SDK]" wrote: localspl.dll is a Windows component, but just because it faulted, doesn't mean it's "at fault" Reinstalling Service Pack 2 won't make a difference. Alan is referring to the System Restore feature, I believe. Paul "Steve" wrote in message ... Alan, I did not have a Lexmark printer installed and I did uninstall the HP drivers using the HP uninstall program. I believe the faulty module is located in the DLL, localspl.dll. I tried re-installing SP2 and that didn't work, now the spooler subsystem error appears on system load and the service won't run for more than a minute. "Alan Morris [MSFT]" wrote: Did you run the Lexmark and HP uninstall applications specifically for each model installed The next step after that is system restore or debug the spoolsv.exe process and find the faulty module. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... I've tried everything I can find on the net. 1.Deleted all spooler temp files 2.Cleaned registry settings 3.Ran cleanspl.exe My system will not install a printer from the Add Printer wizard or if I use the HP printer driver install program the "spooler subsystem" error is displayed. The spooler service is running. The Lexmark and HP services and drivers have been removed from the system. Essentially the system should be clean of any old printer driver info. What other solutions exist? I've tried everything found from a search on google for "spooler subsystem". Thanks!
|
|
#13
October 12th 07, 02:40 AM
posted to microsoft.public.windowsxp.print_fax
|
|||
|
|||
|
Add Printer Wizard and Spooler Subsystem
AcGenral.dll
5.1.2600.2180 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows Compatibility DLL Microsoft® Windows® Operating System Zero files with zero file size. NTSD: Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0 Copyright (c) Microsoft Corporation. All rights reserved. *** wait with pending attach Loaded dbghelp extension DLL The call to LoadLibrary(ext) failed with error 2. Please check your debugger configuration and/or network access Loaded exts extension DLL The call to LoadLibrary(uext) failed with error 2. Please check your debugger configuration and/or network access Loaded ntsdexts extension DLL Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting Executable search path is: ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll ModLoad: 773d0000 774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll Access violation - code c0000005 (first chance) Access violation - code c0000005 (!!! second chance !!!) eax=00000000 ebx=00a22118 ecx=7ffd5000 edx=75bfb340 esi=00a26d40 edi=00a22118 eip=75bc139d esp=00e1f70c ebp=00e1f70c iopl=0 nv up ei pl zr na po nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246 *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\localspl.dll - localspl!SplAddPrintProcessor+1ca: 75bc139d 8b4014 mov eax,[eax+0x14] ds:0023:00000014=???????? 0:009 !symfix Symbol search path is: symsrv*symsrv.dll*\\symbols\symbols 0:009 .reload Reloading current modules .................................................. ... 0:009 k *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\localspl.dll - ChildEBP RetAddr WARNING: Stack unwind information not available. Following frames may be wrong. 00e1f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca 00e1f728 75be5324 localspl+0x3b3f5 00e1f954 75bd70a1 localspl!SplDeleteSpooler+0x93 00e1ffa4 75bc93a5 localspl!DllMain+0x689a *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\kernel32.dll - 00e1ffb4 7c80b683 localspl!SplDeletePrinter+0x35a 00e1ffec 00000000 kernel32!GetModuleFileNameA+0x1b4 0:009 "Alan Morris [MSFT]" wrote: It actually does help. There are a couple questions now. Did you try sfc /scannow , where you prompted for any binaries? You should have rebooted after the file replacement. What is C:\WINDOWS\AppPatch\AcGenral.DLL ? The next step would be to actually get the proper symbols. I do not know if the version of ntsd will work for this but let's give it a try. You will need to be connected to the internet and not dialup. If it's dialup forget it. at the failure Access violation - code c0000005 (!!! second chance !!!) type !symfix when it returns type ..reload then type k If the symbols get corrected the stack trace will change Also verify that all the files in the list of loaded modules have a valid size, particularly these. Or just look for files with size 0 and see it anything matches. C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll C:\WINDOWS\system32\comctl32.dll C:\WINDOWS\system32\inetpp.dll C:\WINDOWS\AppPatch\AcGenral.DLL -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0 Copyright (c) Microsoft Corporation. All rights reserved. *** wait with pending attach Loaded dbghelp extension DLL The call to LoadLibrary(ext) failed with error 2. Please check your debugger configuration and/or network access Loaded exts extension DLL The call to LoadLibrary(uext) failed with error 2. Please check your debugger configuration and/or network access Loaded ntsdexts extension DLL Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting Executable search path is: ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll ModLoad: 773d0000 774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll Access violation - code c0000005 (first chance) Access violation - code c0000005 (!!! second chance !!!) eax=00000000 ebx=00a22118 ecx=7ffd4000 edx=75bfb340 esi=00a26ca8 edi=00a22118 eip=75bc139d esp=00e5f70c ebp=00e5f70c iopl=0 nv up ei pl zr na po nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246 *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\localspl.dll - localspl!SplAddPrintProcessor+1ca: 75bc139d 8b4014 mov eax,[eax+0x14] ds:0023:00000014=???????? 0:010 k ChildEBP RetAddr WARNING: Stack unwind information not available. Following frames may be wrong. 00e5f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca 00e5f728 75be5324 localspl+0x3b3f5 00e5f954 75bd70a1 localspl!SplDeleteSpooler+0x93 00e5ffa4 75bc93a5 localspl!DllMain+0x689a *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\kernel32.dll - 00e5ffb4 7c80b683 localspl!SplDeletePrinter+0x35a 00e5ffec 00000000 kernel32!GetModuleFileNameA+0x1b4 0:010 Hope that helps, thanks! "Alan Morris [MSFT]" wrote: Use sfc /scannow in a cmd window to replace damaged system binaries You will need the installation CD. The next step will be to attach ntsd (a debugger) to the spoolsv.exe process and send the stack backtrace Open taskmanager, Processes, View, Select Column, check PID start the spooler, find spoolsv.exe in the list of processes, note the PID number in a command window type ntsd -p (PID of spoolsv.exe) -g -G -x this will display a bunch of loaded module information now go to add a printer from the printers folder when the process terminates, the ntsd session will stop at a prompt with some numbers (this is the faulting thread number) type k this will dump the stack backtrace just copy and add that to the mail 0:001 k ChildEBP RetAddr WARNING: Stack unwind information not available. Following frames may be wrong. 00abfff4 00000000 ntdll!DbgBreakPoint 0:001 -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... Alan, There are zero subkeys under ..\Drivers\Version-3. The following keys are found under ..\Print\Monitors: -BJ Language Monitor -Local Port -Standard TCP/IP Port -USB Monitor "Alan Morris [MSFT]" wrote: What print drivers are listed under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Environments\Windows NT x86\Drivers\Version-3 What monitors are installed? HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Monitors -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... My system is clean as described in the article. Process Explorer Information: Process: spoolsv.exe Pid: 3572 Name Description Company Name Version AcGenral.DLL Windows Compatibility DLL Microsoft Corporation 5.01.2600.2180 ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 5.01.2600.2180 comctl32.dll User Experience Controls Library Microsoft Corporation 6.00.2900.2982 comctl32.dll Common Controls Library Microsoft Corporation 5.82.2900.2982 ctype.nls GDI32.dll GDI Client DLL Microsoft Corporation 5.01.2600.3159 IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation 5.01.2600.2180 kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.01.2600.3119 locale.nls LPK.DLL Language Pack Microsoft Corporation 5.01.2600.2180 MSACM32.dll Microsoft ACM Audio Filter Microsoft Corporation 5.01.2600.2180 msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.2600.2180 ntdll.dll NT Layer DLL Microsoft Corporation 5.01.2600.2180 ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.01.2600.2726 OLEAUT32.dll Microsoft Corporation 5.01.2600.3139 RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 5.01.2600.2180 SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.00.2900.3051 ShimEng.dll Shim Engine DLL Microsoft Corporation 5.01.2600.2180 SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.00.2900.2995 sortkey.nls sorttbls.nls spoolsv.exe Spooler SubSystem App Microsoft Corporation 5.01.2600.2696 unicode.nls USER32.dll Windows XP USER API Client DLL Microsoft Corporation 5.01.2600.3099 USERENV.dll Userenv Microsoft Corporation 5.01.2600.2180 USP10.dll Uniscribe Unicode script processor Microsoft Corporation 1.420.2600.2180 UxTheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.2900.2180 VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 5.01.2600.2180 WINMM.dll MCI API DLL Microsoft Corporation 5.01.2600.2180 Stack: spoolsv.exe ntoskrnl.exe!ExReleaseResourceLite+0x206 ntoskrnl.exe!PsCreateSystemThread+0x136 ntoskrnl.exe!FsRtlIncrementCcFastReadWait+0xd1 ntoskrnl.exe!ZwYieldExecution+0xb78 ntdll.dll!KiFastSystemCallRet ADVAPI32.dll!SetServiceStatus+0x238 ADVAPI32.dll!SetServiceStatus+0xcc
|
|
#14
October 12th 07, 06:42 PM
posted to microsoft.public.windowsxp.print_fax
|
|||
|
|||
|
Add Printer Wizard and Spooler Subsystem
Are there any version 2 drivers?
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Environments\Windows NT x86\Drivers\Version-2 -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... AcGenral.dll 5.1.2600.2180 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows Compatibility DLL Microsoft® Windows® Operating System Zero files with zero file size. NTSD: Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0 Copyright (c) Microsoft Corporation. All rights reserved. *** wait with pending attach Loaded dbghelp extension DLL The call to LoadLibrary(ext) failed with error 2. Please check your debugger configuration and/or network access Loaded exts extension DLL The call to LoadLibrary(uext) failed with error 2. Please check your debugger configuration and/or network access Loaded ntsdexts extension DLL Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting Executable search path is: ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll ModLoad: 773d0000 774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll Access violation - code c0000005 (first chance) Access violation - code c0000005 (!!! second chance !!!) eax=00000000 ebx=00a22118 ecx=7ffd5000 edx=75bfb340 esi=00a26d40 edi=00a22118 eip=75bc139d esp=00e1f70c ebp=00e1f70c iopl=0 nv up ei pl zr na po nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246 *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\localspl.dll - localspl!SplAddPrintProcessor+1ca: 75bc139d 8b4014 mov eax,[eax+0x14] ds:0023:00000014=???????? 0:009 !symfix Symbol search path is: symsrv*symsrv.dll*\\symbols\symbols 0:009 .reload Reloading current modules .................................................. .. 0:009 k *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\localspl.dll - ChildEBP RetAddr WARNING: Stack unwind information not available. Following frames may be wrong. 00e1f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca 00e1f728 75be5324 localspl+0x3b3f5 00e1f954 75bd70a1 localspl!SplDeleteSpooler+0x93 00e1ffa4 75bc93a5 localspl!DllMain+0x689a *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\kernel32.dll - 00e1ffb4 7c80b683 localspl!SplDeletePrinter+0x35a 00e1ffec 00000000 kernel32!GetModuleFileNameA+0x1b4 0:009 "Alan Morris [MSFT]" wrote: It actually does help. There are a couple questions now. Did you try sfc /scannow , where you prompted for any binaries? You should have rebooted after the file replacement. What is C:\WINDOWS\AppPatch\AcGenral.DLL ? The next step would be to actually get the proper symbols. I do not know if the version of ntsd will work for this but let's give it a try. You will need to be connected to the internet and not dialup. If it's dialup forget it. at the failure Access violation - code c0000005 (!!! second chance !!!) type !symfix when it returns type ..reload then type k If the symbols get corrected the stack trace will change Also verify that all the files in the list of loaded modules have a valid size, particularly these. Or just look for files with size 0 and see it anything matches. C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll C:\WINDOWS\system32\comctl32.dll C:\WINDOWS\system32\inetpp.dll C:\WINDOWS\AppPatch\AcGenral.DLL -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0 Copyright (c) Microsoft Corporation. All rights reserved. *** wait with pending attach Loaded dbghelp extension DLL The call to LoadLibrary(ext) failed with error 2. Please check your debugger configuration and/or network access Loaded exts extension DLL The call to LoadLibrary(uext) failed with error 2. Please check your debugger configuration and/or network access Loaded ntsdexts extension DLL Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting Executable search path is: ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll ModLoad: 773d0000 774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll Access violation - code c0000005 (first chance) Access violation - code c0000005 (!!! second chance !!!) eax=00000000 ebx=00a22118 ecx=7ffd4000 edx=75bfb340 esi=00a26ca8 edi=00a22118 eip=75bc139d esp=00e5f70c ebp=00e5f70c iopl=0 nv up ei pl zr na po nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246 *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\localspl.dll - localspl!SplAddPrintProcessor+1ca: 75bc139d 8b4014 mov eax,[eax+0x14] ds:0023:00000014=???????? 0:010 k ChildEBP RetAddr WARNING: Stack unwind information not available. Following frames may be wrong. 00e5f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca 00e5f728 75be5324 localspl+0x3b3f5 00e5f954 75bd70a1 localspl!SplDeleteSpooler+0x93 00e5ffa4 75bc93a5 localspl!DllMain+0x689a *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\kernel32.dll - 00e5ffb4 7c80b683 localspl!SplDeletePrinter+0x35a 00e5ffec 00000000 kernel32!GetModuleFileNameA+0x1b4 0:010 Hope that helps, thanks! "Alan Morris [MSFT]" wrote: Use sfc /scannow in a cmd window to replace damaged system binaries You will need the installation CD. The next step will be to attach ntsd (a debugger) to the spoolsv.exe process and send the stack backtrace Open taskmanager, Processes, View, Select Column, check PID start the spooler, find spoolsv.exe in the list of processes, note the PID number in a command window type ntsd -p (PID of spoolsv.exe) -g -G -x this will display a bunch of loaded module information now go to add a printer from the printers folder when the process terminates, the ntsd session will stop at a prompt with some numbers (this is the faulting thread number) type k this will dump the stack backtrace just copy and add that to the mail 0:001 k ChildEBP RetAddr WARNING: Stack unwind information not available. Following frames may be wrong. 00abfff4 00000000 ntdll!DbgBreakPoint 0:001 -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... Alan, There are zero subkeys under ..\Drivers\Version-3. The following keys are found under ..\Print\Monitors: -BJ Language Monitor -Local Port -Standard TCP/IP Port -USB Monitor "Alan Morris [MSFT]" wrote: What print drivers are listed under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Environments\Windows NT x86\Drivers\Version-3 What monitors are installed? HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Monitors -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... My system is clean as described in the article. Process Explorer Information: Process: spoolsv.exe Pid: 3572 Name Description Company Name Version AcGenral.DLL Windows Compatibility DLL Microsoft Corporation 5.01.2600.2180 ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 5.01.2600.2180 comctl32.dll User Experience Controls Library Microsoft Corporation 6.00.2900.2982 comctl32.dll Common Controls Library Microsoft Corporation 5.82.2900.2982 ctype.nls GDI32.dll GDI Client DLL Microsoft Corporation 5.01.2600.3159 IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation 5.01.2600.2180 kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.01.2600.3119 locale.nls LPK.DLL Language Pack Microsoft Corporation 5.01.2600.2180 MSACM32.dll Microsoft ACM Audio Filter Microsoft Corporation 5.01.2600.2180 msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.2600.2180 ntdll.dll NT Layer DLL Microsoft Corporation 5.01.2600.2180 ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.01.2600.2726 OLEAUT32.dll Microsoft Corporation 5.01.2600.3139 RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 5.01.2600.2180 SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.00.2900.3051 ShimEng.dll Shim Engine DLL Microsoft Corporation 5.01.2600.2180 SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.00.2900.2995 sortkey.nls sorttbls.nls spoolsv.exe Spooler SubSystem App Microsoft Corporation 5.01.2600.2696 unicode.nls USER32.dll Windows XP USER API Client DLL Microsoft Corporation 5.01.2600.3099 USERENV.dll Userenv Microsoft Corporation 5.01.2600.2180 USP10.dll Uniscribe Unicode script processor Microsoft Corporation 1.420.2600.2180 UxTheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.2900.2180 VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 5.01.2600.2180 WINMM.dll MCI API DLL Microsoft Corporation 5.01.2600.2180 Stack: spoolsv.exe ntoskrnl.exe!ExReleaseResourceLite+0x206 ntoskrnl.exe!PsCreateSystemThread+0x136 ntoskrnl.exe!FsRtlIncrementCcFastReadWait+0xd1 ntoskrnl.exe!ZwYieldExecution+0xb78 ntdll.dll!KiFastSystemCallRet ADVAPI32.dll!SetServiceStatus+0x238 ADVAPI32.dll!SetServiceStatus+0xcc
|
|
#15
October 14th 07, 05:12 PM
posted to microsoft.public.windowsxp.print_fax
|
|||
|
|||
|
Add Printer Wizard and Spooler Subsystem
Yes the registry exists.
"Alan Morris [MSFT]" wrote: Are there any version 2 drivers? HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Environments\Windows NT x86\Drivers\Version-2 -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... AcGenral.dll 5.1.2600.2180 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows Compatibility DLL Microsoft® Windows® Operating System Zero files with zero file size. NTSD: Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0 Copyright (c) Microsoft Corporation. All rights reserved. *** wait with pending attach Loaded dbghelp extension DLL The call to LoadLibrary(ext) failed with error 2. Please check your debugger configuration and/or network access Loaded exts extension DLL The call to LoadLibrary(uext) failed with error 2. Please check your debugger configuration and/or network access Loaded ntsdexts extension DLL Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting Executable search path is: ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll ModLoad: 773d0000 774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll Access violation - code c0000005 (first chance) Access violation - code c0000005 (!!! second chance !!!) eax=00000000 ebx=00a22118 ecx=7ffd5000 edx=75bfb340 esi=00a26d40 edi=00a22118 eip=75bc139d esp=00e1f70c ebp=00e1f70c iopl=0 nv up ei pl zr na po nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246 *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\localspl.dll - localspl!SplAddPrintProcessor+1ca: 75bc139d 8b4014 mov eax,[eax+0x14] ds:0023:00000014=???????? 0:009 !symfix Symbol search path is: symsrv*symsrv.dll*\\symbols\symbols 0:009 .reload Reloading current modules .................................................. .. 0:009 k *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\localspl.dll - ChildEBP RetAddr WARNING: Stack unwind information not available. Following frames may be wrong. 00e1f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca 00e1f728 75be5324 localspl+0x3b3f5 00e1f954 75bd70a1 localspl!SplDeleteSpooler+0x93 00e1ffa4 75bc93a5 localspl!DllMain+0x689a *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\kernel32.dll - 00e1ffb4 7c80b683 localspl!SplDeletePrinter+0x35a 00e1ffec 00000000 kernel32!GetModuleFileNameA+0x1b4 0:009 "Alan Morris [MSFT]" wrote: It actually does help. There are a couple questions now. Did you try sfc /scannow , where you prompted for any binaries? You should have rebooted after the file replacement. What is C:\WINDOWS\AppPatch\AcGenral.DLL ? The next step would be to actually get the proper symbols. I do not know if the version of ntsd will work for this but let's give it a try. You will need to be connected to the internet and not dialup. If it's dialup forget it. at the failure Access violation - code c0000005 (!!! second chance !!!) type !symfix when it returns type ..reload then type k If the symbols get corrected the stack trace will change Also verify that all the files in the list of loaded modules have a valid size, particularly these. Or just look for files with size 0 and see it anything matches. C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll C:\WINDOWS\system32\comctl32.dll C:\WINDOWS\system32\inetpp.dll C:\WINDOWS\AppPatch\AcGenral.DLL -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0 Copyright (c) Microsoft Corporation. All rights reserved. *** wait with pending attach Loaded dbghelp extension DLL The call to LoadLibrary(ext) failed with error 2. Please check your debugger configuration and/or network access Loaded exts extension DLL The call to LoadLibrary(uext) failed with error 2. Please check your debugger configuration and/or network access Loaded ntsdexts extension DLL Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting Executable search path is: ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll ModLoad: 773d0000 774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll Access violation - code c0000005 (first chance) Access violation - code c0000005 (!!! second chance !!!) eax=00000000 ebx=00a22118 ecx=7ffd4000 edx=75bfb340 esi=00a26ca8 edi=00a22118 eip=75bc139d esp=00e5f70c ebp=00e5f70c iopl=0 nv up ei pl zr na po nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246 *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\localspl.dll - localspl!SplAddPrintProcessor+1ca: 75bc139d 8b4014 mov eax,[eax+0x14] ds:0023:00000014=???????? 0:010 k ChildEBP RetAddr WARNING: Stack unwind information not available. Following frames may be wrong. 00e5f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca 00e5f728 75be5324 localspl+0x3b3f5 00e5f954 75bd70a1 localspl!SplDeleteSpooler+0x93 00e5ffa4 75bc93a5 localspl!DllMain+0x689a *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\kernel32.dll - 00e5ffb4 7c80b683 localspl!SplDeletePrinter+0x35a 00e5ffec 00000000 kernel32!GetModuleFileNameA+0x1b4 0:010 Hope that helps, thanks! "Alan Morris [MSFT]" wrote:
|
|
| Thread Tools | |
| Display Modes | |
|
|
Linear Mode
