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RTL "Unable to start driver for HPZipm12.exe"
I was with AT&T tech support for two hours to get IE7 to connect to the
internet and in one of the last steps I brought up a window with a list of things (I can't remember the name of the window), checked just a couple to save and deleted the rest of the list, as instructed. After that I got the above RTL error message window and was no longer able to print on my hp psc 2210x1 all-in-one printer. I uninstalled the HP printer program and reinstalled it with the CD that came with the printer and rebooted but still got the error. I have chatted with 4 HP tech support people but they could not help me with my problem. The last one said I had a registry issue. Is that the issue and how to I solve it? |
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#2
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RTL "Unable to start driver for HPZipm12.exe"
Susie wrote:
I was with AT&T tech support for two hours to get IE7 to connect to the internet and in one of the last steps I brought up a window with a list of things (I can't remember the name of the window), checked just a couple to save and deleted the rest of the list, as instructed. After that I got the above RTL error message window and was no longer able to print on my hp psc 2210x1 all-in-one printer. I uninstalled the HP printer program and reinstalled it with the CD that came with the printer and rebooted but still got the error. I have chatted with 4 HP tech support people but they could not help me with my problem. The last one said I had a registry issue. Is that the issue and how to I solve it? An undefined "registry issue" is a cop-out. It means the tech support person has no idea what's going on. One possibility is that your printer driver became corrupted and you didn't remove all of it. Try the directions from MVP Cari he http://www.coribright.com/windows/Article_One.htm If that doesn't work, directions for an even more thorough printer driver cleanout are he http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm -- Lem -- MS-MVP To the moon and back with 2K words of RAM and 36K words of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer http://history.nasa.gov/afj/compessay.htm |
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