Windows XP Update

Hi, I have tried for the past 3 weeks to update windows
xp. Each time I get a message that the page cannot be
displayed. Page you are looking for currently unvailable
or experiencing technical difficulty or you need to adjust
browser settings. I followed all the instructions and the
only web site I can't connect to is microsoft. I'm
confident its the software on my machine--I tested two
other ISP connections and am able to access microsoft on
my other computer.

Any advice or suggestions on how to fix this problem?

Review the troubleshooting tips in these articles:

"Software Update Incomplete, This Windows Update Software=20
Did Not Update Successfully" Error Message When You Visit=20
the Windows Update Web Site
http://support.microsoft.com/default...b;en-us;319585

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/=20

Problems When Viewing or Downloading From Windows Update
http://support.microsoft.com/?kbid=3D193385

HOW TO: Troubleshoot Problems Connecting to Windows Update
http://support.microsoft.com/default...b;en-us;818018

Third-Party Products That Conflict with Windows Update
http://support.microsoft.com/default...b;en-us;241234

How To Fix The Cryptographic Service Error
http://www.updatexp.com/cryptographic-service.html=20

Also, visit http://www.kellys-korner-xp.com/top10faqs.htm and scroll=20
down to "Why Can't I Download Updates" for additional troubleshooting =
ideas.

Visit the Windows Update newsgroup and read the messages
already posted there for possible solutions.

The "Official" Windows Update newsgroup:
news://msnews.microsoft.com/microsof....windowsupdate


--=20
Nicholas

---------------------------------------------------------------------

wrote in message:
...

| Hi, I have tried for the past 3 weeks to update windows=20
| xp. Each time I get a message that the page cannot be=20
| displayed. Page you are looking for currently unvailable=20
| or experiencing technical difficulty or you need to adjust=20
| browser settings. I followed all the instructions and the=20
| only web site I can't connect to is microsoft. I'm=20
| confident its the software on my machine--I tested two=20
| other ISP connections and am able to access microsoft on=20
| my other computer.
|=20
| Any advice or suggestions on how to fix this problem?

Wanda,
Sounds like you're having DNS issues with the page you're going to. Can
you not access ANY Microsoft pages (www.microsoft.com, etc) or is it just
the MS Support page you're having issues with (support.microsoft.com)?

This may sound off the wall, but check a file named "hosts" in
c:\windows\system32\drivers\etc. Open the file with notepad.exe and if
necessary, scroll past all the commented lines (starting with an # symbol),
and look for an entry that may look similar to this:

127.0.0.1 support.microsoft.com

The numbers may be different. If you see this, simply delete the line
(don't touch anything else), and you should be fine.

It seems unlikely that your hosts file would be tampered with, unless you
were compromised by a hacker, but this is a possibility since you can visit
the Microsoft site just fine on other computers, and can visit other sites
on the same computer.

Good luck,
--Donald

wrote in message
...
Hi, I have tried for the past 3 weeks to update windows
xp. Each time I get a message that the page cannot be
displayed. Page you are looking for currently unvailable
or experiencing technical difficulty or you need to adjust
browser settings. I followed all the instructions and the
only web site I can't connect to is microsoft. I'm
confident its the software on my machine--I tested two
other ISP connections and am able to access microsoft on
my other computer.

Any advice or suggestions on how to fix this problem?

Wanda,
I apologize, the entry should look as follows:

127.0.0.1 windowsupdate.microsoft.com

It should be windowsupdate, not support as I said earlier.

Good luck,
--Donald

wrote in message
...
Hi, I have tried for the past 3 weeks to update windows
xp. Each time I get a message that the page cannot be
displayed. Page you are looking for currently unvailable
or experiencing technical difficulty or you need to adjust
browser settings. I followed all the instructions and the
only web site I can't connect to is microsoft. I'm
confident its the software on my machine--I tested two
other ISP connections and am able to access microsoft on
my other computer.

Any advice or suggestions on how to fix this problem?