"Bad" Product ID number

While trying to get into the support website, I gave MS my product ID number,
but steadfastly got this reply:

"The product ID number you entered is not supported in the country that you
have selected."

I took the product number from My ComputerPropertiesGeneral Tab. It IS
the correct product number, but MS won't help me until I give them a "valid"
one. What can I do?

One posting would have been sufficient, however the correct number should be
available in the "Help - About" window. It should also be in a small file on
the installation CD. It should be in the form of five groups of five mixed
upper case and numbers. I would give you mine but it is a pirated version.

Cheers, Peter.

"Bainsey" wrote in message
...
While trying to get into the support website, I gave MS my product ID
number,
but steadfastly got this reply:

"The product ID number you entered is not supported in the country that
you
have selected."

I took the product number from My ComputerPropertiesGeneral Tab. It IS
the correct product number, but MS won't help me until I give them a
"valid"
one. What can I do?

Peter;
The 5 groups of 5 characters is NOT the Product ID, that is the
Product Key, the two are completely different.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar/


"Peter K L Milnes" wrote in message
...
One posting would have been sufficient, however the correct number
should be available in the "Help - About" window. It should also be
in a small file on the installation CD. It should be in the form of
five groups of five mixed upper case and numbers. I would give you
mine but it is a pirated version.

Cheers, Peter.

Why don't you post this, yet again?

--

Regards:

Richard Urban

aka Crusty (-: Old B@stard :-)

Why don't you post this, yet again?

Sorry for the multiple posts, folks. Each time I posted, I got an error
message, so I figured better safe than sorry.

As for the Product ID, I am not talking about the product key. The format
is indeed correct, but MS insists that the number is invalid. I have called
with this problem, but I'm told that the Product ID is invalid, and MS won't
help me without a valid product ID.

The actual problem I'm trying to call about is I installed XP Pro on the
wrong PC, and I want to backtrack to XP Home and install XP Pro on the right
PC. However, I cannot even address the problem without a "valid" product ID.
I haven't registered XP Pro on the wrong PC, yet, as I want that
registration on the right PC.

Any thoughts are welcomed.