sound out thru laptop speakers but not thru stereo jack

When I boot it into Ubuntu the sound goes out the stereo jack if the
jack is plugged in, and out thru the laptop speakers when the jack is
unplugged.

When I boot in Win10 no sound goes out the jack when it is plugged in
but sound goes out the laptop speakers when the jack is unplugged.

Seems almost impossible. I dicked around with the sound settings to no
avail. Suggestions are welcome.
TIA. Bill S.

bilsch wrote:
When I boot it into Ubuntu the sound goes out the stereo jack if the
jack is plugged in, and out thru the laptop speakers when the jack is
unplugged.

When I boot in Win10 no sound goes out the jack when it is plugged in
but sound goes out the laptop speakers when the jack is unplugged.

Seems almost impossible. I dicked around with the sound settings to no
avail. Suggestions are welcome.
TIA. Bill S.

Because the two OSes exhibit different symptoms, this
is probably not AC'97 audio with side contact redirection
of LineOut.

In Win10, sometimes it makes a slight difference, if you install
the hardware maker HDaudio driver, versus the "default generic
HDAudio that Microsoft installs. For example, I can still get
a RealTek package for my RealTek HDAudio, and it offers some options
that the Microsoft driver would not support.

You will need to figure out what sound driver the thing needs,
to know the best place to hunt down a driver. The RealTek choice
is easy, because RealTek provides for end-users. Whereas some
of the others (like Analog Devices), sometimes you end up scrounging
around the Dell site to find a driver. As AD doesn't like its end-users
all that much.

In Win10, don't forget to check the sound icon in the bottom
right, as it hides menus like "Record" and "Playback". And you
may have some choices in there for default outputs.

Paul

In article
bilsch wrote:

I dicked around with the sound settings

Well there you go... answered it yourself.

On 12/29/2016 7:24 PM, bilsch wrote:
When I boot it into Ubuntu the sound goes out the stereo jack if the
jack is plugged in, and out thru the laptop speakers when the jack is
unplugged.

When I boot in Win10 no sound goes out the jack when it is plugged in
but sound goes out the laptop speakers when the jack is unplugged.

Seems almost impossible. I dicked around with the sound settings to no
avail. Suggestions are welcome.
TIA. Bill S.
Update and Reinstall the drivers?

On 12/29/2016 05:52 PM, Paul wrote:
bilsch wrote:
When I boot it into Ubuntu the sound goes out the stereo jack if the
jack is plugged in, and out thru the laptop speakers when the jack is
unplugged.

When I boot in Win10 no sound goes out the jack when it is plugged in
but sound goes out the laptop speakers when the jack is unplugged.

Seems almost impossible. I dicked around with the sound settings to
no avail. Suggestions are welcome.
TIA. Bill S.

Because the two OSes exhibit different symptoms, this
is probably not AC'97 audio with side contact redirection
of LineOut.

In Win10, sometimes it makes a slight difference, if you install
the hardware maker HDaudio driver, versus the "default generic
HDAudio that Microsoft installs. For example, I can still get
a RealTek package for my RealTek HDAudio, and it offers some options
that the Microsoft driver would not support.

You will need to figure out what sound driver the thing needs,
to know the best place to hunt down a driver. The RealTek choice
is easy, because RealTek provides for end-users. Whereas some
of the others (like Analog Devices), sometimes you end up scrounging
around the Dell site to find a driver. As AD doesn't like its end-users
all that much.

In Win10, don't forget to check the sound icon in the bottom
right, as it hides menus like "Record" and "Playback". And you
may have some choices in there for default outputs.

Paul

I can't find what the hardware vendor is. This is a Dell laptop.

On 12/29/2016 5:52 PM, Paul wrote:
bilsch wrote:
When I boot it into Ubuntu the sound goes out the stereo jack if the
jack is plugged in, and out thru the laptop speakers when the jack is
unplugged.

When I boot in Win10 no sound goes out the jack when it is plugged in
but sound goes out the laptop speakers when the jack is unplugged.

Seems almost impossible. I dicked around with the sound settings to
no avail. Suggestions are welcome.
TIA. Bill S.

Because the two OSes exhibit different symptoms, this
is probably not AC'97 audio with side contact redirection
of LineOut.

In Win10, sometimes it makes a slight difference, if you install
the hardware maker HDaudio driver, versus the "default generic
HDAudio that Microsoft installs. For example, I can still get
a RealTek package for my RealTek HDAudio, and it offers some options
that the Microsoft driver would not support.

You will need to figure out what sound driver the thing needs,
to know the best place to hunt down a driver. The RealTek choice
is easy, because RealTek provides for end-users. Whereas some
of the others (like Analog Devices), sometimes you end up scrounging
around the Dell site to find a driver. As AD doesn't like its end-users
all that much.

In Win10, don't forget to check the sound icon in the bottom
right, as it hides menus like "Record" and "Playback". And you
may have some choices in there for default outputs.

Paul

I got the realtek driver and that fixed the problem. Thanks. Bill S.

bilsch wrote in news

I can't find what the hardware vendor is. This is a Dell laptop.

Go to Device Manager and look under the Audio settings. It should identify
the manufacturer there, if not check the properties page. The second tab
from the right has a pull down menu with a whole bunch of info about
whatever the device is. It may identify the device there, otherwise check
if there is a device id. If you find one search Google for it and see if it
identifies the device.