Can't install software

Hi all,

Running W7 Pro 64b. Today I tried to install a newer version of
Backup4all. The installer started, then there's the window with the
status bar of the installer. And there it stops. Nothing further happens
And I need to use the task manager to kill the installlation process.
I blamed the installer.
Later on I tried to install the newest version of LibreOffice.
Once again, the installer started, until the window with the
installation status bar came up. And here it stopped again. Nothing
further happens and I needed to use the task manager again.
Now I blamed my pc. What the hell is wrong with it?
Thanks beforehand.

Fokke

Fokke Nauta wrote:
Hi all,

Running W7 Pro 64b. Today I tried to install a newer version of
Backup4all. The installer started, then there's the window with the
status bar of the installer. And there it stops. Nothing further happens
And I need to use the task manager to kill the installlation process.
I blamed the installer.
Later on I tried to install the newest version of LibreOffice.
Once again, the installer started, until the window with the
installation status bar came up. And here it stopped again. Nothing
further happens and I needed to use the task manager again.
Now I blamed my pc. What the hell is wrong with it?
Thanks beforehand.

Fokke

Do you have a Restore Point handy ?

From before both of these.

There has to be an event from before this
happened, which has messed something up.
Maybe it was the last Windows Update ?
See if there's a KB number, and use Google fu
to check for AskWoody and that KB number.
See if a recent KB had an issue.

*******

When you start an installer (MSI, setup.exe or the like),
the system has some complex logic to figure out that
the operation needs to be auto-elevated. Your OS thinks
it knows what an installer looks like. And it elevates
to Administrator as a result (with permission box).

Since your account belongs to the Administrators Group,
one of your privileges is impersonation. That's how
the installer gets the TrustedInstaller token, and
can make changes to the Program Files folder. Folders
like Program Files or WinSXS should have TrustedInstaller
as an owner.

It sounds like maybe there is a permissions problem.
Except if it was something simple like that, you'd
think there would be an error, and an error code
to work with. 'Getting stuck" is not good programming.

It's also possible msmpeng (Windows Defender) is seeing
something it doesn't like, and the installer and Defender
are now in a "knife fight". I'd be tempted to get a
third-party offline scanner, and check the volume.

You can use Sysinternals Process Monitor, to monitor some
of this, and see what kinds of operations were being
done just before it ground to a halt.

If you're using a third-party AV, use your Google Fu to
determine if other people are having false positive
problems today or not.

You could try a Repair Install, but that's going to need
lots of Windows Updates to bring it back up to date.
And we don't want that :-) Save that for when you
don't have any other options. I'm not aware of a
Troubleshooter (Control Panels) being available for
"Program Installation". Maybe it's just some service
which is not running or something, and that service is
needed for program installs. Again, it should throw an error, put
something in the Event Viewer log, for you to look at,
if the problem could be detected by the installation logic.

Have a look around...

And do a backup before you break something :-)

Paul

On 30/09/2017 22:55, Paul wrote:
Fokke Nauta wrote:
Hi all,

Running W7 Pro 64b. Today I tried to install a newer version of
Backup4all. The installer started, then there's the window with the
status bar of the installer. And there it stops. Nothing further
happens And I need to use the task manager to kill the installlation
process.
I blamed the installer.
Later on I tried to install the newest version of LibreOffice.
Once again, the installer started, until the window with the
installation status bar came up. And here it stopped again. Nothing
further happens and I needed to use the task manager again.
Now I blamed my pc. What the hell is wrong with it?
Thanks beforehand.

Fokke

Do you have a Restore Point handy ?

From before both of these.

There has to be an event from before this
happened, which has messed something up.
Maybe it was the last Windows Update ?
See if there's a KB number, and use Google fu
to check for AskWoody and that KB number.
See if a recent KB had an issue.

*******

When you start an installer (MSI, setup.exe or the like),
the system has some complex logic to figure out that
the operation needs to be auto-elevated. Your OS thinks
it knows what an installer looks like. And it elevates
to Administrator as a result (with permission box).

Since your account belongs to the Administrators Group,
one of your privileges is impersonation. That's how
the installer gets the TrustedInstaller token, and
can make changes to the Program Files folder. Folders
like Program Files or WinSXS should have TrustedInstaller
as an owner.

It sounds like maybe there is a permissions problem.
Except if it was something simple like that, you'd
think there would be an error, and an error code
to work with. 'Getting stuck" is not good programming.

It's also possible msmpeng (Windows Defender) is seeing
something it doesn't like, and the installer and Defender
are now in a "knife fight". I'd be tempted to get a
third-party offline scanner, and check the volume.

You can use Sysinternals Process Monitor, to monitor some
of this, and see what kinds of operations were being
done just before it ground to a halt.

If you're using a third-party AV, use your Google Fu to
determine if other people are having false positive
problems today or not.

You could try a Repair Install, but that's going to need
lots of Windows Updates to bring it back up to date.
And we don't want that :-) Save that for when you
don't have any other options. I'm not aware of a
Troubleshooter (Control Panels) being available for
"Program Installation". Maybe it's just some service
which is not running or something, and that service is
needed for program installs. Again, it should throw an error, put
something in the Event Viewer log, for you to look at,
if the problem could be detected by the installation logic.

Have a look around...

And do a backup before you break something :-)

Paul

Thanks, Paul.

I tried a system restore. Good idea. First time ever I tried this.
Unfortunately it didn't work out. It stopped with a time out error.
I saw 2 restore points, one from 28th and one from 26th of September.
I'll try again tomorrow. I will come back on this.

Fokke

Fokke Nauta wrote:

Running W7 Pro 64b. Today I tried to install a newer version of
Backup4all. The installer started, then there's the window with the
status bar of the installer. And there it stops. Nothing further happens
And I need to use the task manager to kill the installlation process.
I blamed the installer.
Later on I tried to install the newest version of LibreOffice.
Once again, the installer started, until the window with the
installation status bar came up. And here it stopped again. Nothing
further happens and I needed to use the task manager again.

Do you have UAC enabled? If so, I've seen where the window for the UAC
prompt is behind the installer's window. The installer waits until it
gets permission to continue, you don't see the UAC prompt, so the
installer just hangs there waiting for permissions. If you kill the
installer then the UAC prompt disappears because there is no longer a
process that needs permissions. So both the installer's and UAC's
windows disappear when you kill the installer and you won't see the
hiding UAC window.

Try hitting Alt+Tab to see if the UAC prompt windows comes to the top so
you can answer it. Or drag the installer's window to the side to see if
there is a UAC window hiding underneath. Or [temporarily] disable UAC
and then run the installer.

On 01/10/2017 02:57, VanguardLH wrote:
Fokke Nauta wrote:

Running W7 Pro 64b. Today I tried to install a newer version of
Backup4all. The installer started, then there's the window with the
status bar of the installer. And there it stops. Nothing further happens
And I need to use the task manager to kill the installlation process.
I blamed the installer.
Later on I tried to install the newest version of LibreOffice.
Once again, the installer started, until the window with the
installation status bar came up. And here it stopped again. Nothing
further happens and I needed to use the task manager again.

Do you have UAC enabled?

No, UAC is permanently disabled. One of the first things I did after
installing Windows.

If so, I've seen where the window for the UAC
prompt is behind the installer's window. The installer waits until it
gets permission to continue, you don't see the UAC prompt, so the
installer just hangs there waiting for permissions. If you kill the
installer then the UAC prompt disappears because there is no longer a
process that needs permissions. So both the installer's and UAC's
windows disappear when you kill the installer and you won't see the
hiding UAC window.

Try hitting Alt+Tab to see if the UAC prompt windows comes to the top so
you can answer it. Or drag the installer's window to the side to see if
there is a UAC window hiding underneath. Or [temporarily] disable UAC
and then run the installer.

On 01/10/2017 00:05, Fokke Nauta wrote:
On 30/09/2017 22:55, Paul wrote:
Fokke Nauta wrote:
Hi all,

Running W7 Pro 64b. Today I tried to install a newer version of
Backup4all. The installer started, then there's the window with the
status bar of the installer. And there it stops. Nothing further
happens And I need to use the task manager to kill the installlation
process.
I blamed the installer.
Later on I tried to install the newest version of LibreOffice.
Once again, the installer started, until the window with the
installation status bar came up. And here it stopped again. Nothing
further happens and I needed to use the task manager again.
Now I blamed my pc. What the hell is wrong with it?
Thanks beforehand.

Fokke

Do you have a Restore Point handy ?

From before both of these.

There has to be an event from before this
happened, which has messed something up.
Maybe it was the last Windows Update ?
See if there's a KB number, and use Google fu
to check for AskWoody and that KB number.
See if a recent KB had an issue.

*******

When you start an installer (MSI, setup.exe or the like),
the system has some complex logic to figure out that
the operation needs to be auto-elevated. Your OS thinks
it knows what an installer looks like. And it elevates
to Administrator as a result (with permission box).

Since your account belongs to the Administrators Group,
one of your privileges is impersonation. That's how
the installer gets the TrustedInstaller token, and
can make changes to the Program Files folder. Folders
like Program Files or WinSXS should have TrustedInstaller
as an owner.

It sounds like maybe there is a permissions problem.
Except if it was something simple like that, you'd
think there would be an error, and an error code
to work with. 'Getting stuck" is not good programming.

It's also possible msmpeng (Windows Defender) is seeing
something it doesn't like, and the installer and Defender
are now in a "knife fight". I'd be tempted to get a
third-party offline scanner, and check the volume.

You can use Sysinternals Process Monitor, to monitor some
of this, and see what kinds of operations were being
done just before it ground to a halt.

If you're using a third-party AV, use your Google Fu to
determine if other people are having false positive
problems today or not.

You could try a Repair Install, but that's going to need
lots of Windows Updates to bring it back up to date.
And we don't want that :-) Save that for when you
don't have any other options. I'm not aware of a
Troubleshooter (Control Panels) being available for
"Program Installation". Maybe it's just some service
which is not running or something, and that service is
needed for program installs. Again, it should throw an error, put
something in the Event Viewer log, for you to look at,
if the problem could be detected by the installation logic.

Have a look around...

And do a backup before you break something :-)

Paul

Thanks, Paul.

I tried a system restore. Good idea. First time ever I tried this.
Unfortunately it didn't work out. It stopped with a time out error.
I saw 2 restore points, one from 28th and one from 26th of September.
I'll try again tomorrow. I will come back on this.

Fokke


There were 2 restore points, but neither of them worked. Both timed out.
I went for the easy way and restored an image of the system partition
from beginning of September. Didn't solve it.
The funny part is, that Firefox updated without a problem. Installing
the newest version of Roboform went smoothly, and I was also able to
install other software. But still no chance with Backup4all and LibreOffice.
So - I don't get it. Getting a bit tired of Windows.

What is a "third-party offline scanner"? Can you explain and recommend any?

Fokke

Fokke Nauta wrote:

VanguardLH wrote:

Fokke Nauta wrote:

Running W7 Pro 64b. Today I tried to install a newer version of
Backup4all. The installer started, then there's the window with the
status bar of the installer. And there it stops. Nothing further happens
And I need to use the task manager to kill the installlation process.
I blamed the installer.
Later on I tried to install the newest version of LibreOffice.
Once again, the installer started, until the window with the
installation status bar came up. And here it stopped again. Nothing
further happens and I needed to use the task manager again.

Do you have UAC enabled?

No, UAC is permanently disabled. One of the first things I did after
installing Windows.

Have you tried disabling your anti-virus, firewall, and any other 3rd
party security software and retest?

As I recall, MSI (Microsoft's installer service) will not run in
Windows' safe mode as it is probably deemed non-critical service, so you
cannot install programs that use MSI while booted into Windows's safe
mode. Instead use msconfig.exe (or AutoRuns from SysInternals) to
disable all startup programs, reboot, and retest. That will eliminate
startup programs as a cause of interferrence.

Fokke Nauta wrote:
On 01/10/2017 00:05, Fokke Nauta wrote:
On 30/09/2017 22:55, Paul wrote:
Fokke Nauta wrote:
Hi all,

Running W7 Pro 64b. Today I tried to install a newer version of
Backup4all. The installer started, then there's the window with the
status bar of the installer. And there it stops. Nothing further
happens And I need to use the task manager to kill the installlation
process.
I blamed the installer.
Later on I tried to install the newest version of LibreOffice.
Once again, the installer started, until the window with the
installation status bar came up. And here it stopped again. Nothing
further happens and I needed to use the task manager again.
Now I blamed my pc. What the hell is wrong with it?
Thanks beforehand.

Fokke

Do you have a Restore Point handy ?

From before both of these.

There has to be an event from before this
happened, which has messed something up.
Maybe it was the last Windows Update ?
See if there's a KB number, and use Google fu
to check for AskWoody and that KB number.
See if a recent KB had an issue.

*******

When you start an installer (MSI, setup.exe or the like),
the system has some complex logic to figure out that
the operation needs to be auto-elevated. Your OS thinks
it knows what an installer looks like. And it elevates
to Administrator as a result (with permission box).

Since your account belongs to the Administrators Group,
one of your privileges is impersonation. That's how
the installer gets the TrustedInstaller token, and
can make changes to the Program Files folder. Folders
like Program Files or WinSXS should have TrustedInstaller
as an owner.

It sounds like maybe there is a permissions problem.
Except if it was something simple like that, you'd
think there would be an error, and an error code
to work with. 'Getting stuck" is not good programming.

It's also possible msmpeng (Windows Defender) is seeing
something it doesn't like, and the installer and Defender
are now in a "knife fight". I'd be tempted to get a
third-party offline scanner, and check the volume.

You can use Sysinternals Process Monitor, to monitor some
of this, and see what kinds of operations were being
done just before it ground to a halt.

If you're using a third-party AV, use your Google Fu to
determine if other people are having false positive
problems today or not.

You could try a Repair Install, but that's going to need
lots of Windows Updates to bring it back up to date.
And we don't want that :-) Save that for when you
don't have any other options. I'm not aware of a
Troubleshooter (Control Panels) being available for
"Program Installation". Maybe it's just some service
which is not running or something, and that service is
needed for program installs. Again, it should throw an error, put
something in the Event Viewer log, for you to look at,
if the problem could be detected by the installation logic.

Have a look around...

And do a backup before you break something :-)

Paul

Thanks, Paul.

I tried a system restore. Good idea. First time ever I tried this.
Unfortunately it didn't work out. It stopped with a time out error.
I saw 2 restore points, one from 28th and one from 26th of September.
I'll try again tomorrow. I will come back on this.

Fokke


There were 2 restore points, but neither of them worked. Both timed out.
I went for the easy way and restored an image of the system partition
from beginning of September. Didn't solve it.
The funny part is, that Firefox updated without a problem. Installing
the newest version of Roboform went smoothly, and I was also able to
install other software. But still no chance with Backup4all and
LibreOffice.
So - I don't get it. Getting a bit tired of Windows.

What is a "third-party offline scanner"? Can you explain and recommend any?

Fokke

Kaspersky has one. It does a signature-based scan. The disc
contains a stripped down Gentoo Linux, and the scanner runs
while Windows is not running.

https://support.kaspersky.com/8092#block2

Bitdefender offers such a disc as well. I haven't checked these
links lately to see if they're still valid.

http://www.bitdefender.com/support/h...ue-cd-627.html

http://download.bitdefender.com/resc...-rescue-cd.iso (514MB)

*******

Restore Points can be applied from Safe Mode, but
if they're done that way, they cannot be reversed.

Maybe the installs are actually stopping, because
the Restore Point subsystem cannot make a restore
point before the install actually begins ?

https://www.veritas.com/support/en_US/article.000037440

Type "vssadmin list writers" at the command prompt,
and then press ENTER.

Confirm that all the VSS writers are showing:

* State: Stable
* No error

You would do that from an Administrator Command Prompt window.
(right click and Run as Administrator when launching it).

HTH,
Paul

On Sun, 01 Oct 2017 07:30:26 -0400, Paul wrote:
Fokke Nauta wrote:
[quoted text muted]

What is a "third-party offline scanner"? Can you explain and recommend any?

Fokke

Kaspersky has one. It does a signature-based scan.


I read earlier this week, in RISKS Digest, that the US Department of
Homeland Security banned Kaspersky products from Federal government
use, because of the risk they will give the Kremlin backdoor access
to systems where Kaspersky is installed.

The item was dated 13 September, and refers to this Washington Post
story:
https://www.washingtonpost.com/world...us-to-ban-use-
of-kaspersky-software-in-federal-agencies-amid-concerns-of-russian-
espionage/2017/09/13/36b717d0-989e-11e7-82e4-f1076f6d6152_story.html

An ordinary person is probably not as attractive a target as a
government agency. Nevertheless ...

--
Stan Brown, Oak Road Systems, Tompkins County, New York, USA
http://BrownMath.com/
http://OakRoadSystems.com/
Shikata ga nai...

Stan Brown wrote:

On Sun, 01 Oct 2017 07:30:26 -0400, Paul wrote:
Fokke Nauta wrote:
[quoted text muted]

What is a "third-party offline scanner"? Can you explain and recommend any?

Fokke

Kaspersky has one. It does a signature-based scan.


I read earlier this week, in RISKS Digest, that the US Department of
Homeland Security banned Kaspersky products from Federal government
use, because of the risk they will give the Kremlin backdoor access
to systems where Kaspersky is installed.

The item was dated 13 September, and refers to this Washington Post
story:
https://www.washingtonpost.com/world...us-to-ban-use-
of-kaspersky-software-in-federal-agencies-amid-concerns-of-russian-
espionage/2017/09/13/36b717d0-989e-11e7-82e4-f1076f6d6152_story.html

An ordinary person is probably not as attractive a target as a
government agency. Nevertheless ...

Actually the rumor about Kaspersky has been ongoing for quite awhile.
Yet no one has proved anything. That Kaspersky is headquartered in
Moscow is why the rumor started. Does that mean Symantec is in cohoots
with the US gov't? Or Avast with the Czech gov't? Or Qihoo with the
Chinese gov't? Being accused is not the same as showing proof. Because
of how long this rumor has been ongoing against Kaspersky, it's becoming
more obvious that there is no foundation to the rumor. In all the time,
no one has proved the rumor.

Instead of getting team of assembly-level reverse-engineering
programmers to analyze the code, all we get are rumors and inuendo.
With all the money the US gov't discards on grants to worthless
projects, they should throw some money at analyzing the code.

On 01/10/2017 13:30, Paul wrote:
Fokke Nauta wrote:
On 01/10/2017 00:05, Fokke Nauta wrote:
On 30/09/2017 22:55, Paul wrote:
Fokke Nauta wrote:
Hi all,

Running W7 Pro 64b. Today I tried to install a newer version of
Backup4all. The installer started, then there's the window with the
status bar of the installer. And there it stops. Nothing further
happens And I need to use the task manager to kill the
installlation process.
I blamed the installer.
Later on I tried to install the newest version of LibreOffice.
Once again, the installer started, until the window with the
installation status bar came up. And here it stopped again. Nothing
further happens and I needed to use the task manager again.
Now I blamed my pc. What the hell is wrong with it?
Thanks beforehand.

Fokke

Do you have a Restore Point handy ?

From before both of these.

There has to be an event from before this
happened, which has messed something up.
Maybe it was the last Windows Update ?
See if there's a KB number, and use Google fu
to check for AskWoody and that KB number.
See if a recent KB had an issue.

*******

When you start an installer (MSI, setup.exe or the like),
the system has some complex logic to figure out that
the operation needs to be auto-elevated. Your OS thinks
it knows what an installer looks like. And it elevates
to Administrator as a result (with permission box).

Since your account belongs to the Administrators Group,
one of your privileges is impersonation. That's how
the installer gets the TrustedInstaller token, and
can make changes to the Program Files folder. Folders
like Program Files or WinSXS should have TrustedInstaller
as an owner.

It sounds like maybe there is a permissions problem.
Except if it was something simple like that, you'd
think there would be an error, and an error code
to work with. 'Getting stuck" is not good programming.

It's also possible msmpeng (Windows Defender) is seeing
something it doesn't like, and the installer and Defender
are now in a "knife fight". I'd be tempted to get a
third-party offline scanner, and check the volume.

You can use Sysinternals Process Monitor, to monitor some
of this, and see what kinds of operations were being
done just before it ground to a halt.

If you're using a third-party AV, use your Google Fu to
determine if other people are having false positive
problems today or not.

You could try a Repair Install, but that's going to need
lots of Windows Updates to bring it back up to date.
And we don't want that :-) Save that for when you
don't have any other options. I'm not aware of a
Troubleshooter (Control Panels) being available for
"Program Installation". Maybe it's just some service
which is not running or something, and that service is
needed for program installs. Again, it should throw an error, put
something in the Event Viewer log, for you to look at,
if the problem could be detected by the installation logic.

Have a look around...

And do a backup before you break something :-)

Paul

Thanks, Paul.

I tried a system restore. Good idea. First time ever I tried this.
Unfortunately it didn't work out. It stopped with a time out error.
I saw 2 restore points, one from 28th and one from 26th of September.
I'll try again tomorrow. I will come back on this.

Fokke


There were 2 restore points, but neither of them worked. Both timed out.
I went for the easy way and restored an image of the system partition
from beginning of September. Didn't solve it.
The funny part is, that Firefox updated without a problem. Installing
the newest version of Roboform went smoothly, and I was also able to
install other software. But still no chance with Backup4all and
LibreOffice.
So - I don't get it. Getting a bit tired of Windows.

What is a "third-party offline scanner"? Can you explain and recommend
any?

Fokke

Kaspersky has one. It does a signature-based scan. The disc
contains a stripped down Gentoo Linux, and the scanner runs
while Windows is not running.

OK, you mean a virus scanner?
I have the Kaspersky cd.
But I don't think it's a virus.


https://support.kaspersky.com/8092#block2

Bitdefender offers such a disc as well. I haven't checked these
links lately to see if they're still valid.

http://www.bitdefender.com/support/h...ue-cd-627.html


http://download.bitdefender.com/resc...-rescue-cd.iso
(514MB)

*******

Restore Points can be applied from Safe Mode, but
if they're done that way, they cannot be reversed.

Maybe the installs are actually stopping, because
the Restore Point subsystem cannot make a restore
point before the install actually begins ?

Likely


https://www.veritas.com/support/en_US/article.000037440

Type "vssadmin list writers" at the command prompt,
and then press ENTER.

Confirm that all the VSS writers are showing:

* State: Stable
* No error

You would do that from an Administrator Command Prompt window.
(right click and Run as Administrator when launching it).

Didn't know this one.
All are stable and "no error".

HTH,
Paul

Fokke

On 01/10/2017 11:58, VanguardLH wrote:
Fokke Nauta wrote:

VanguardLH wrote:

Fokke Nauta wrote:

Running W7 Pro 64b. Today I tried to install a newer version of
Backup4all. The installer started, then there's the window with the
status bar of the installer. And there it stops. Nothing further happens
And I need to use the task manager to kill the installlation process.
I blamed the installer.
Later on I tried to install the newest version of LibreOffice.
Once again, the installer started, until the window with the
installation status bar came up. And here it stopped again. Nothing
further happens and I needed to use the task manager again.

Do you have UAC enabled?

No, UAC is permanently disabled. One of the first things I did after
installing Windows.

Have you tried disabling your anti-virus, firewall, and any other 3rd
party security software and retest?

No, I haven't. Never had any problems with AV, firewall or anti malware.
Weird enough I was able to update Firefox and install other software
such as Roboform.
I thing something else must be wrong.


As I recall, MSI (Microsoft's installer service) will not run in
Windows' safe mode as it is probably deemed non-critical service, so you
cannot install programs that use MSI while booted into Windows's safe
mode. Instead use msconfig.exe (or AutoRuns from SysInternals) to
disable all startup programs, reboot, and retest. That will eliminate
startup programs as a cause of interferrence.


I'm not working in safe mode.
And I use Ashampo startup tuner for controlling wich applications can
start up. So that's under control.

Fokke

On 01/10/2017 23:15, VanguardLH wrote:
Stan Brown wrote:

On Sun, 01 Oct 2017 07:30:26 -0400, Paul wrote:
Fokke Nauta wrote:
[quoted text muted]

What is a "third-party offline scanner"? Can you explain and recommend any?

Fokke

Kaspersky has one. It does a signature-based scan.


I read earlier this week, in RISKS Digest, that the US Department of
Homeland Security banned Kaspersky products from Federal government
use, because of the risk they will give the Kremlin backdoor access
to systems where Kaspersky is installed.

The item was dated 13 September, and refers to this Washington Post
story:
https://www.washingtonpost.com/world...us-to-ban-use-
of-kaspersky-software-in-federal-agencies-amid-concerns-of-russian-
espionage/2017/09/13/36b717d0-989e-11e7-82e4-f1076f6d6152_story.html

An ordinary person is probably not as attractive a target as a
government agency. Nevertheless ...

Actually the rumor about Kaspersky has been ongoing for quite awhile.
Yet no one has proved anything. That Kaspersky is headquartered in
Moscow is why the rumor started. Does that mean Symantec is in cohoots
with the US gov't? Or Avast with the Czech gov't? Or Qihoo with the
Chinese gov't? Being accused is not the same as showing proof. Because
of how long this rumor has been ongoing against Kaspersky, it's becoming
more obvious that there is no foundation to the rumor. In all the time,
no one has proved the rumor.

Instead of getting team of assembly-level reverse-engineering
programmers to analyze the code, all we get are rumors and inuendo.
With all the money the US gov't discards on grants to worthless
projects, they should throw some money at analyzing the code.


+1

Fokke

On 02/10/2017 11:34, Fokke Nauta wrote:
On 01/10/2017 11:58, VanguardLH wrote:
Fokke Nauta wrote:

VanguardLH wrote:

Fokke Nauta wrote:

Running W7 Pro 64b. Today I tried to install a newer version of
Backup4all. The installer started, then there's the window with the
status bar of the installer. And there it stops. Nothing further
happens
And I need to use the task manager to kill the installlation process.
I blamed the installer.
Later on I tried to install the newest version of LibreOffice.
Once again, the installer started, until the window with the
installation status bar came up. And here it stopped again. Nothing
further happens and I needed to use the task manager again.

Do you have UAC enabled?

No, UAC is permanently disabled. One of the first things I did after
installing Windows.

Have you tried disabling your anti-virus, firewall, and any other 3rd
party security software and retest?

Disabled AV and anti malware scanner.
Did not make a difference.


No, I haven't. Never had any problems with AV, firewall or anti malware.
Weird enough I was able to update Firefox and install other software
such as Roboform.
I thing something else must be wrong.


As I recall, MSI (Microsoft's installer service) will not run in
Windows' safe mode as it is probably deemed non-critical service, so you
cannot install programs that use MSI while booted into Windows's safe
mode. Instead use msconfig.exe (or AutoRuns from SysInternals) to
disable all startup programs, reboot, and retest. That will eliminate
startup programs as a cause of interferrence.


I'm not working in safe mode.
And I use Ashampo startup tuner for controlling wich applications can
start up. So that's under control.

Fokke

On 01/10/2017 13:30, Paul wrote:
Fokke Nauta wrote:
On 01/10/2017 00:05, Fokke Nauta wrote:
On 30/09/2017 22:55, Paul wrote:
Fokke Nauta wrote:
Hi all,

Running W7 Pro 64b. Today I tried to install a newer version of
Backup4all. The installer started, then there's the window with the
status bar of the installer. And there it stops. Nothing further
happens And I need to use the task manager to kill the
installlation process.
I blamed the installer.
Later on I tried to install the newest version of LibreOffice.
Once again, the installer started, until the window with the
installation status bar came up. And here it stopped again. Nothing
further happens and I needed to use the task manager again.
Now I blamed my pc. What the hell is wrong with it?
Thanks beforehand.

Fokke

Do you have a Restore Point handy ?

From before both of these.

There has to be an event from before this
happened, which has messed something up.
Maybe it was the last Windows Update ?
See if there's a KB number, and use Google fu
to check for AskWoody and that KB number.
See if a recent KB had an issue.

*******

When you start an installer (MSI, setup.exe or the like),
the system has some complex logic to figure out that
the operation needs to be auto-elevated. Your OS thinks
it knows what an installer looks like. And it elevates
to Administrator as a result (with permission box).

Since your account belongs to the Administrators Group,
one of your privileges is impersonation. That's how
the installer gets the TrustedInstaller token, and
can make changes to the Program Files folder. Folders
like Program Files or WinSXS should have TrustedInstaller
as an owner.

It sounds like maybe there is a permissions problem.
Except if it was something simple like that, you'd
think there would be an error, and an error code
to work with. 'Getting stuck" is not good programming.

It's also possible msmpeng (Windows Defender) is seeing
something it doesn't like, and the installer and Defender
are now in a "knife fight". I'd be tempted to get a
third-party offline scanner, and check the volume.

I disabled Defender. Didn't make a difference.
The same for disabling the AV and malwarescanners.


You can use Sysinternals Process Monitor, to monitor some
of this, and see what kinds of operations were being
done just before it ground to a halt.

I did. The program remained active. It's screen was frozen. It didn't
respond to my interference. After killing the installer with the task
manager, 2 services remained. I killed those as well.

I noticed svchost was very busy with
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\Curren tVersion\Uninstall\...(whatever).
There was an interaction with Kaspersky AV (avp.exe CloseFile
O:\Backup4all\b4asetup-full 6.6.388.exe) but turning Kaspersky off did
not make a difference.
The last thing before dissapearing for a while I saw b4asetup-full
6.6.388.exe RegCloseKey
HKLM\SOFTWARE\Wow6432Node\Microsoft\Cryptography\O ID.

There was nothing that made me think what the cause could be.



If you're using a third-party AV, use your Google Fu to
determine if other people are having false positive
problems today or not.

I'm using Kaspersky Internet Security.
Found no connection between Kaspersky and Backup4all concerning my problem.


You could try a Repair Install, but that's going to need
lots of Windows Updates to bring it back up to date.
And we don't want that :-) Save that for when you
don't have any other options. I'm not aware of a
Troubleshooter (Control Panels) being available for
"Program Installation". Maybe it's just some service
which is not running or something, and that service is
needed for program installs. Again, it should throw an error, put
something in the Event Viewer log, for you to look at,
if the problem could be detected by the installation logic.

Have a look around...

And do a backup before you break something :-)

No problem. All data is of different patitions and I keep images of the
C:-parition.
Placed an image back of beginning of September and hoped it would solve
it. It didn't.

cut


HTH,
Paul

My system is crippled anyway. Many times it hangs during a shut down and
I then need to use the power button.
Also many times it does not recognize a USB stick or an external hard
drive. Need to reboot once or twice.
And now this.
I'm getting somewhat fed up with Windows :-(

Fokke