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#1
May 26th 08, 10:41 PM
posted to microsoft.public.windowsxp.help_and_support
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Windows XP Crash Blue Screen
Hello,
I am currently getting a blank windows screen with a curser at the top with nothing else. Cannot ctrl+alt+delete nothing. I have a Compaq 6000 with no Windows XP disc just a certificate card. I took yesterday to Best Buy to the geek squad and they were only to tell me that it was a windows crash and that I needed to reinstall the cd and walk through the steps. They wanted to charge me $130 after the $68 diagnostic charge. When I got home I did not notice that I did not have a disc to download into the computer. I do have my son's computer but it also does not have a disc. What can I do to get this resolved without having to pay a fortune? I would like to save my files from my Compaq but I don't think my son's computer will have enough room on his hard drive to save. Can you direct me on the right direction to repairing this issue? I see that others have had the same issue but they have not been resolved. Thanks Christine It went through Windows screen then went blank with a curser. No matter what I try to do to get back into Windows, I keep getting the blank screen. I can't get back into safe mode except with a black screen with the safe mode heading at the top and safe mode in all 4 corners. But there are no icons, start button or taskbar. Is there anything I can do short of a full destructive recovery again? Is there a way to do a system restore? I can't get into safe mode with command prompt, either. Can I at least do a nondestructive recovery if I have to do recovery? 
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#2
May 27th 08, 05:14 AM
posted to microsoft.public.windowsxp.help_and_support
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Windows XP Crash Blue Screen
Safe-Mode is a "Black Screen" page,w/o icons & w/o a task bar,youre
selections are in text (4 total),select start xp in safe-mode,enter as administr- ator,open event viewer..Or,do you have recovery console available. "Windows XP Crash Blue Screen" wrote: Hello, I am currently getting a blank windows screen with a curser at the top with nothing else. Cannot ctrl+alt+delete nothing. I have a Compaq 6000 with no Windows XP disc just a certificate card. I took yesterday to Best Buy to the geek squad and they were only to tell me that it was a windows crash and that I needed to reinstall the cd and walk through the steps. They wanted to charge me $130 after the $68 diagnostic charge. When I got home I did not notice that I did not have a disc to download into the computer. I do have my son's computer but it also does not have a disc. What can I do to get this resolved without having to pay a fortune? I would like to save my files from my Compaq but I don't think my son's computer will have enough room on his hard drive to save. Can you direct me on the right direction to repairing this issue? I see that others have had the same issue but they have not been resolved. Thanks Christine It went through Windows screen then went blank with a curser. No matter what I try to do to get back into Windows, I keep getting the blank screen. I can't get back into safe mode except with a black screen with the safe mode heading at the top and safe mode in all 4 corners. But there are no icons, start button or taskbar. Is there anything I can do short of a full destructive recovery again? Is there a way to do a system restore? I can't get into safe mode with command prompt, either. Can I at least do a nondestructive recovery if I have to do recovery?
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