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#31
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Virus Ruined Hard Drive HP Media Center m7257c
French Quarter wrote:
Thank you Rich Barry. I tried the recovery partition. Code Purple System Configuration Error Your System has detected a Configuration Error. Please report this error to Customer Care using the phone number found in the Warranty Guide, etc. (Code Purple) This thread should help: http://groups.google.com/group/micro...05dceaaf871d88 |
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#32
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Virus Ruined Hard Drive HP Media Center m7257c
HP Tech Support said the only way to fix a (Code Purple) was to send the PC
back to HP and let them TATTOO the MOMO Thank you for your time |
#33
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Virus Ruined Hard Drive HP Media Center m7257c
HP Tech Support said the only way to fix a (Code Purple) was to send the PC
back to HP and let them TATTOO the MOMO Thank you for your time |
#34
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Virus Ruined Hard Drive HP Media Center m7257c
HP Tech Support said the only way to fix a (Code Purple) was to send the PC
back to HP and let them TATTOO the MOMO Thank you for your time |
#35
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Virus Ruined Hard Drive HP Media Center m7257c
HP Tech Support said the only way to fix a (Code Purple) was to send the PC
back to HP and let them TATTOO the MOMO Thank you for your time |
#36
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Virus Ruined Hard Drive HP Media Center m7257c
HP Tech Support said the only way to fix a (Code Purple) was to send the PC
back to HP and let them TATTOO the MOMO Thank you for your time |
#37
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Virus Ruined Hard Drive HP Media Center m7257c
HP Tech Support said the only way to fix a (Code Purple) was to send the PC
back to HP and let them TATTOO the MOMO Thank you for your time |
#38
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Virus Ruined Hard Drive HP Media Center m7257c
No I don't, been dealing with them since their initial release.
-- -- "Leonard Grey" wrote in message ... "Being a hardware expert is a pretty limited field of expertise and would be of no use diagnosing Windows blue screens." chuckle You've got /lots/ to learn about blue screen errors, buddy. --- Leonard Grey Errare humanum est David B. wrote: How would a hardware expert know it was a virus just by reading a BSOD? Being a hardware expert is a pretty limited field of expertise and would be of no use diagnosing Windows blue screens. |
#39
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Virus Ruined Hard Drive HP Media Center m7257c
No I don't, been dealing with them since their initial release.
-- -- "Leonard Grey" wrote in message ... "Being a hardware expert is a pretty limited field of expertise and would be of no use diagnosing Windows blue screens." chuckle You've got /lots/ to learn about blue screen errors, buddy. --- Leonard Grey Errare humanum est David B. wrote: How would a hardware expert know it was a virus just by reading a BSOD? Being a hardware expert is a pretty limited field of expertise and would be of no use diagnosing Windows blue screens. |
#40
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Virus Ruined Hard Drive HP Media Center m7257c
Would that be BSOD v.1?
--- Leonard Grey Errare humanum est David B. wrote: No I don't, been dealing with them since their initial release. |
#41
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Virus Ruined Hard Drive HP Media Center m7257c
Would that be BSOD v.1?
--- Leonard Grey Errare humanum est David B. wrote: No I don't, been dealing with them since their initial release. |
#42
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Virus Ruined Hard Drive HP Media Center m7257c
French Quarter wrote:
HP Tech Support said the only way to fix a (Code Purple) was to send the PC back to HP and let them TATTOO the MOMO Thank you for your time Ah, the joys of buying pre-built customized hardware and software. Tattoing the motherboard means burning into the BIOS the hardware specs, such as: Support ID # Model # Product # Serial # Software Build # Hardware BOM # Software BOM # Service ID # It's a snapshot of the hardware that gets stored in a signature burned into the BIOS. Then the install media designed for that particular setup checks if that's the host on which it is being installed. The install media is BIOS locked to a particular model and setup. This crap is why I never buy pre-builts and never buy branded OEM versions of Windows. Something has changed in the hardware configuration between when that customized OS was installed to when you attempted to restore its image. "A motherboard tattoo is a unique code that can be written in the basic input/output system (BIOS) of a computer to ensure that System Restore or diagnostic compact discs (CDs) will work only on the machine or line of machines with which the CDs are sold. The tattoo process ensures that recovery or diagnostic CDs cannot be illegally used with computers other than those for which they are intended to be used. A tattoo consists of an erasable programmable read-only memory (EPROM) chip that contains information about the machine, such as the serial number and operating system data. This chip is unique to each machine. If the motherboard, or certain components on it, are replaced, the EPROM chip must be reprogrammed. The same is true if the original recovery or diagnostic CDs are lost. The technical support department of the computer vendor, or the technician who performed modifications or repairs, should be contacted for details about the reprogramming (re-tattooing) process." That you can boot into Windows (and then it pukes) shows that it is NOT a tattoing problem (since you aren't installing the OS). The tattoo error occurs if you tried to install a BIOS-locked version onto the wrong hardware. I see in another post that you said that attempted to do the image recovery and then got the tattoo problem. So the tattoo problem is a wholly separate issue than your original post claiming a virus ruined a hard disk. Since you attempted the recovery of the factory image, the virus problem is no longer an issue you want discussed in this thread. If the BIOS signature got corrupted (unlikely) or the restore image in invalid (it was copied from the wrong setup), yep, you need to get the OEM to rebuild the BIOS signature or put the correct recovery image into the hidden partition. Or you could get a generic (non-branded) OEM or retail version of Windows along with all the hardware drivers and tell HP to **** themselves and do your own unlocked install of Windows (and even recover the disk space for the hidden partition). |
#43
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Virus Ruined Hard Drive HP Media Center m7257c
French Quarter wrote:
HP Tech Support said the only way to fix a (Code Purple) was to send the PC back to HP and let them TATTOO the MOMO Thank you for your time YW. They are wrong. Have a look at that thread. There is a workaround. |
#44
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Virus Ruined Hard Drive HP Media Center m7257c
French Quarter wrote:
HP Tech Support said the only way to fix a (Code Purple) was to send the PC back to HP and let them TATTOO the MOMO Thank you for your time YW. They are wrong. Have a look at that thread. There is a workaround. |
#45
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Virus Ruined Hard Drive HP Media Center m7257c
Hey VanGuard,
XP booted up then crashed to the Blue Screen. XP never would boot to Safe Mode. Thanks for your help |
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