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System Restore
When I run McAfee Virus Scan, it stalls when it gets to folder:
C:\System Volume Information\ _restore{B377680B2-BA0A-4E5D.... This Windows XP folder includes a group of subfolders that start at "R1" and run through "R65." And it also includes a couple of .cfg files. When I run the anti-spy program Ad-Aware it also stalls. Both programs stall at the "R18" subfolder. My PC freezes (with hour glass spinning), and I have to shut down with the power-off button and reboot. I am tempted to delete the R18 subfolder, but the System Information Folder is a hidden folder (by default) and is classified as a: Protected Operating System File I'm nervous about fooling with this folder. I'm an MSN subscriber and MSN offers McAfee to its customers as a free download through MSN. But MSN does not offer any tech support for it. McAfee offers no tech support to MSN subscribers because MSN subscribers are not their clients -- MSN is their client. Can anyone help with advice? Thank you. |
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System Restore
petergeorge wrote:
When I run McAfee Virus Scan, it stalls when it gets to folder: C:\System Volume Information\ _restore{B377680B2-BA0A-4E5D.... This Windows XP folder includes a group of subfolders that start at "R1" and run through "R65." And it also includes a couple of .cfg files. When I run the anti-spy program Ad-Aware it also stalls. Both programs stall at the "R18" subfolder. My PC freezes (with hour glass spinning), and I have to shut down with the power-off button and reboot. I am tempted to delete the R18 subfolder, but the System Information Folder is a hidden folder (by default) and is classified as a: Protected Operating System File I'm nervous about fooling with this folder. I'm an MSN subscriber and MSN offers McAfee to its customers as a free download through MSN. But MSN does not offer any tech support for it. McAfee offers no tech support to MSN subscribers because MSN subscribers are not their clients -- MSN is their client. Can anyone help with advice? Thank you. -- petergeorge The files that you're having problems with are created by the System Restore feature of Windows XP. System Restore generates "restore points" which are saved in the System Volume Information folder. You cannot delete individual files and/or folder located within System Volume Information. In order to remove them you have two choices. You can run Disk Cleanup and delete all but the most recent restore points or temporarily disable System Restore which will remove all the restore points. To use the Disk Cleanup approach do the following: Go to Start - All Programs - Accessories - System Tools - Disk Cleanup. Make sure the drive that Windows is installed on is displayed in the box and hit the OK button. When Disk Cleanup is displayed click on the "More Options" tab. In the "System Restore" section, hit the Cleanup" button. Answer Yes when asked if you want to delete all but the most recent restore points. Run a scan with VirusScan or AdAware and see what happens. To delete all the restore points do the following: Go to Start - Control Panel and double click on System. In System Properties, click on the System Restore tab. Put a check mark in the box next to "Turn off System Restore for all drives". Click OK. You'll have to restart your computer. Once your computer boots, see if you can run a scan. Remember to turn System Restore back on once you've finished your scans. If you have any questions about System Restore, go to this web site: How to use System Restore http://bertk.mvps.org/index.html Good luck Nepatsfan |
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