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XP won't start... BSOD
I have a Dell Dimension 8250 with Windows XP installed. While browsing a
streaming video site, I received an IE error message saying that Internet Explorer has encountered a problem and will shut down. After logging back in to IE, it happened again so I did a re-start. On restart, I received startup message: we apologize for the inconvenience but windows did not shut down properly and the normal full screen explanation. I just powered down as I have done before but got the message again followed by the bsod. The technical information I received was as follows: stop: 0x0000007E (0XC0000005, 0XF75A03C0, 0XF7A3852C, 0XF7A38228) Atapi.sys - Address F75A03C0 base at F758A000, Datestamp 41107b4d Thinking it might be a virus from the internet site, I ran Avira Antivirus Rescue Software but it only came back with minor issues which didn't allow me to see the definitions. I then booted to my installation cd, went into repair and did a chkdsk. I also did bootcfg /scan which identified 1 Windows install and a bootcfg /list which indicated that Microsoft Windows XP WAS LOCATED AT c:\windows with load options /fastdetect /noexecute=optin. I have considered doing an in-place upgrade but I fear that it might cause me to lose valuable files I need for my business. I will also be disconnecting some of my hardware devices and try to reboot also. If anyone can suggest the proper troubleshooting procedures to help me determine my problem, it would be greatly appreciated. |
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#2
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XP won't start... BSOD
Check below. Scroll down to 7E.
http://www.aumha.org/a/stop.php "Reidtel" wrote in message ... I have a Dell Dimension 8250 with Windows XP installed. While browsing a streaming video site, I received an IE error message saying that Internet Explorer has encountered a problem and will shut down. After logging back in to IE, it happened again so I did a re-start. On restart, I received startup message: we apologize for the inconvenience but windows did not shut down properly and the normal full screen explanation. I just powered down as I have done before but got the message again followed by the bsod. The technical information I received was as follows: stop: 0x0000007E (0XC0000005, 0XF75A03C0, 0XF7A3852C, 0XF7A38228) Atapi.sys - Address F75A03C0 base at F758A000, Datestamp 41107b4d Thinking it might be a virus from the internet site, I ran Avira Antivirus Rescue Software but it only came back with minor issues which didn't allow me to see the definitions. I then booted to my installation cd, went into repair and did a chkdsk. I also did bootcfg /scan which identified 1 Windows install and a bootcfg /list which indicated that Microsoft Windows XP WAS LOCATED AT c:\windows with load options /fastdetect /noexecute=optin. I have considered doing an in-place upgrade but I fear that it might cause me to lose valuable files I need for my business. I will also be disconnecting some of my hardware devices and try to reboot also. If anyone can suggest the proper troubleshooting procedures to help me determine my problem, it would be greatly appreciated. |
#3
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XP won't start... BSOD
"Reidtel" wrote in message ... I have a Dell Dimension 8250 with Windows XP installed. While browsing a streaming video site, I received an IE error message saying that Internet Explorer has encountered a problem and will shut down. After logging back in to IE, it happened again so I did a re-start. On restart, I received startup message: we apologize for the inconvenience but windows did not shut down properly and the normal full screen explanation. I just powered down as I have done before but got the message again followed by the bsod. The technical information I received was as follows: stop: 0x0000007E (0XC0000005, 0XF75A03C0, 0XF7A3852C, 0XF7A38228) Atapi.sys - Address F75A03C0 base at F758A000, Datestamp 41107b4d Thinking it might be a virus from the internet site, I ran Avira Antivirus Rescue Software but it only came back with minor issues which didn't allow me to see the definitions. I then booted to my installation cd, went into repair and did a chkdsk. I also did bootcfg /scan which identified 1 Windows install and a bootcfg /list which indicated that Microsoft Windows XP WAS LOCATED AT c:\windows with load options /fastdetect /noexecute=optin. I have considered doing an in-place upgrade but I fear that it might cause me to lose valuable files I need for my business. I will also be disconnecting some of my hardware devices and try to reboot also. If anyone can suggest the proper troubleshooting procedures to help me determine my problem, it would be greatly appreciated. "Rich Barry" wrote in message ... Check below. Scroll down to 7E. http://www.aumha.org/a/stop.php Reidel: Assuming you haven't as yet resolved your problem... First of all it's imperative that you have determined that these "minor issues" reported by your anti-virus program are not at the root of your problem. If malware *is* the cause of the problem you're experiencing the first order of business is to return the system to a malware-free state. Although you're working with an OEM machine I'm assuming that the "installation cd" you speak of is not the usual recovery/restoration type of XP OS CD furnished by the OEM but one that will allow you to run a Repair install of the OS. When you "went into repair" to invoke the chkdsk command presumably you accessed the Recovery Console to do so. When you ran chkdsk did you do so using chkdsk /f or chkdsk /r? I infer that since you didn't indicate anything to the contrary chkdsk did not report any problems in the system; is that right? Have you tried booting into Safe Mode and selecting "Last Known Good Configuration" or using Safe Mode to boot to your Desktop and invoking System Restore to an earlier point-in-time?... (see Method 5 in http://support.microsoft.com/kb/302796) No luck there? Hopefully you have the Dell bootable diagnostic CD that should have come with your PC. If you do have such, perhaps that will shed some light on the problem you're experiencing. I assume your possible intention to "doing an in-place upgrade" is a reference to undertaking a Repair install of the OS (again assuming you have an XP OS installation CD that will permit you to do so). You are correct in expressing some anxiety re losing (or corrupting) data should the Repair install go awry for one reason or another. That's always a possibility, albeit not a common or usual one in our experience based on our undertaking many XP OS Repair installs over the years. But it does happen and you must consider that as a possible pitfall. Since you have indicated that this data involves important business files we would strongly advise you to clone the contents of the present HDD to another HDD and work with the clone should you decide to undertake a Repair install of the OS or continue to "manipulate" your HDD in an effort to resolve the problem. At the very least remove the HDD from the system and connect it as a secondary HDD in another working machine and (assuming the disk is non-defective) try to access its contents and copy off any files that are important to you. Hopefully if & when you resolve this problem - at least to the point where you can retrieve the files that are important to you - you will undertake future comprehensive backups of your system on a routine/frequent basis using a disk-cloning or disk-imaging program. Anna |
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