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#16
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Help and Support Center Online Search of Knowledge Base
az
Thanks, I think you are probably correct in you asumptions. My curiosity is up now so I will install and uninstall DAP to see what happens. I'll let you know... But, first a backup, so... "az" wrote: I'm not a windows expert, by any means, but I am an experienced computer programmer and admin, so the following is my understanding of what was happening. The Netscape SmartDownload manager tries to help you out with Web downloads by remembering where the file was coming from, and allowing you to restart a download half way through when, for example, your internet connection dies. It tries to do this for all download from any browser. Invented in the days of dodgy modem connections to the internet. In order to do that, it has to somehow intercept all attempts to download files from any browser. How it does this, I don't know. But what I surmise is that it was also intercepting the attempts to download data from the knowledge base, but that whatver it was doing was not compatible with Help and Support Center. I'm sure there are other programs which do this too -- I guess the DAP you mention is one of them, and Getright is another. I've seen Getright mentioned ias a potential cause of this problem, but never knew what it was. The articles in this topic got me thinking and prompted me to try uninstalling SmartDownload, and it worked for me. Anything which gets involved in the process of downloading files from the Internet has to somehow interfere with or hijack the procedure the browser itself is using. Help And Support Center is just another browser, and will use much the same procedures as IE, so anything which interferes with external downloads might be the culprit if Help and Support can't get to external resources on the knowledge base. My best guess is that if you install this DAP, your problem will return, but that uninstalling it will make the problem go away again. I doubt you'd have to re-install Windows, but don't rely on that, it's only my best guess! "jmike" wrote: az, Ok, sounds reasonable. Could you be a little more specific. I mean, how does it put itself in the way of the remote connection? Is my download program the culprit? I notice that Getright and "Smart Download" from Netscape have been responsible for causing the error. Is that what you are referring to? (In the way of the remote connection)? I was using DAP when the problems occurred on my machine. I don't have it installed now, though, and I don't currently have the problem. Not sure if I want to tempt fate, just finished a long-winded reinstall of my system. Its running fine now. Thanks for the response. "az" wrote: "jmike" wrote: My Help and Support Center suddenly stopped receiving responses from Microsoft Knowledge Base. It lists "0 results" for knowledge base while the other searches continue to respond as before. After having this problem for who knows how long, I finally found what was causing it for *me*. I had Netscape browser installed with "Smart Download". When I uninstalled SmartDowload the problem went away (all of five minutes ago after many many, hours of looking for solutions). !!!! Happy me!!! My suggestion to anyone with this problem is to look at any software you have installed which might put itself in the way of a remote connection. |
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#17
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Help and Support Center Online Search of Knowledge Base
az,
You are correct! Installing DAP caused the KB results to stop and uninstalling it returned them again. Thanks. I was running out of hair to pull out over this issue. Perhaps, Microsoft or one of the download manager vendors would like to do a more exhaustive study of this to develope a fix, but I am 'appy with being able to use HSC again. Tell the world! "jmike" wrote: az Thanks, I think you are probably correct in you asumptions. My curiosity is up now so I will install and uninstall DAP to see what happens. I'll let you know... But, first a backup, so... "az" wrote: I'm not a windows expert, by any means, but I am an experienced computer programmer and admin, so the following is my understanding of what was happening. The Netscape SmartDownload manager tries to help you out with Web downloads by remembering where the file was coming from, and allowing you to restart a download half way through when, for example, your internet connection dies. It tries to do this for all download from any browser. Invented in the days of dodgy modem connections to the internet. In order to do that, it has to somehow intercept all attempts to download files from any browser. How it does this, I don't know. But what I surmise is that it was also intercepting the attempts to download data from the knowledge base, but that whatver it was doing was not compatible with Help and Support Center. I'm sure there are other programs which do this too -- I guess the DAP you mention is one of them, and Getright is another. I've seen Getright mentioned ias a potential cause of this problem, but never knew what it was. The articles in this topic got me thinking and prompted me to try uninstalling SmartDownload, and it worked for me. Anything which gets involved in the process of downloading files from the Internet has to somehow interfere with or hijack the procedure the browser itself is using. Help And Support Center is just another browser, and will use much the same procedures as IE, so anything which interferes with external downloads might be the culprit if Help and Support can't get to external resources on the knowledge base. My best guess is that if you install this DAP, your problem will return, but that uninstalling it will make the problem go away again. I doubt you'd have to re-install Windows, but don't rely on that, it's only my best guess! "jmike" wrote: az, Ok, sounds reasonable. Could you be a little more specific. I mean, how does it put itself in the way of the remote connection? Is my download program the culprit? I notice that Getright and "Smart Download" from Netscape have been responsible for causing the error. Is that what you are referring to? (In the way of the remote connection)? I was using DAP when the problems occurred on my machine. I don't have it installed now, though, and I don't currently have the problem. Not sure if I want to tempt fate, just finished a long-winded reinstall of my system. Its running fine now. Thanks for the response. "az" wrote: "jmike" wrote: My Help and Support Center suddenly stopped receiving responses from Microsoft Knowledge Base. It lists "0 results" for knowledge base while the other searches continue to respond as before. After having this problem for who knows how long, I finally found what was causing it for *me*. I had Netscape browser installed with "Smart Download". When I uninstalled SmartDowload the problem went away (all of five minutes ago after many many, hours of looking for solutions). !!!! Happy me!!! My suggestion to anyone with this problem is to look at any software you have installed which might put itself in the way of a remote connection. |
#18
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Help and Support Center Online Search of Knowledge Base
FYI. Anyone having this problem should try uninstalling their download
manager tto see if it cures the problem. It has worked for several of us, so it may work for you. The brand of download manager does not seem to matter. See az's explanation in the post under this topic. Of course, it is always possible that other factors are at work here and this may not be a 100% fix for everyone, but give it a try. For me, anyway, it all started with SP2, which is a large and complex update. The number of posts on this this site is staggering, but it only caused thie one issue with my system. Good luck! "jmike" wrote: My Help and Support Center suddenly stopped receiving responses from Microsoft Knowledge Base. It lists "0 results" for knowledge base while the other searches continue to respond as before. I have checked the search option settings and they are unchanged and I do have a connection to the internet. Has anyone else experienced this and, if so, what is the fix? This problem coincided with the upgrade to XP SP2 , but it has happened to me once before. I was only able to fix the problem with a reinstall of Windows (this problem was not the reason for the reinstall). I have been unable to find any info on this problem in the knowledge base or elsewhere. |
#19
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Help and Support Center Online Search of Knowledge Base
You are correct! Installing DAP caused the KB results to stop and
uninstalling it returned them again. Glad it worked! I was running out of hair to pull out over this issue. Me too - I look like Yul Brinner :-). I searched forums, google and the KB over and over and over. Thanks to imtigger, too. The info that getright was a DL manager put me on track. Back to actually doing something productive with the damn machine... |
#20
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Help and Support Center Online Search of Knowledge Base
You should also try the following:
1. Set your folder view to show hidden files and folders. 2. Navigate to C:\Documents and Settings\[your profile]\Local Settings\Application Data\Microsoft\HelpCtr and delete both the files in this folder. 3. Open Help and Support and try again. "jmike" wrote in message ... FYI. Anyone having this problem should try uninstalling their download manager tto see if it cures the problem. It has worked for several of us, so it may work for you. The brand of download manager does not seem to matter. See az's explanation in the post under this topic. Of course, it is always possible that other factors are at work here and this may not be a 100% fix for everyone, but give it a try. For me, anyway, it all started with SP2, which is a large and complex update. The number of posts on this this site is staggering, but it only caused thie one issue with my system. Good luck! "jmike" wrote: My Help and Support Center suddenly stopped receiving responses from Microsoft Knowledge Base. It lists "0 results" for knowledge base while the other searches continue to respond as before. I have checked the search option settings and they are unchanged and I do have a connection to the internet. Has anyone else experienced this and, if so, what is the fix? This problem coincided with the upgrade to XP SP2 , but it has happened to me once before. I was only able to fix the problem with a reinstall of Windows (this problem was not the reason for the reinstall). I have been unable to find any info on this problem in the knowledge base or elsewhere. |
#21
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Help and Support Center Online Search of Knowledge Base
John,
OK, what does that do, exactly? It creates new versions of these files, but I end up with the same results. Does this clear something? If so, what does it clear? Also, one should probably not clear the favorites.stream file, if it exists, unless you want to clear you favorites in HCS. Thanks for the post. "John" wrote: You should also try the following: 1. Set your folder view to show hidden files and folders. 2. Navigate to C:\Documents and Settings\[your profile]\Local Settings\Application Data\Microsoft\HelpCtr and delete both the files in this folder. 3. Open Help and Support and try again. "jmike" wrote in message ... FYI. Anyone having this problem should try uninstalling their download manager tto see if it cures the problem. It has worked for several of us, so it may work for you. The brand of download manager does not seem to matter. See az's explanation in the post under this topic. Of course, it is always possible that other factors are at work here and this may not be a 100% fix for everyone, but give it a try. For me, anyway, it all started with SP2, which is a large and complex update. The number of posts on this this site is staggering, but it only caused thie one issue with my system. Good luck! "jmike" wrote: My Help and Support Center suddenly stopped receiving responses from Microsoft Knowledge Base. It lists "0 results" for knowledge base while the other searches continue to respond as before. I have checked the search option settings and they are unchanged and I do have a connection to the internet. Has anyone else experienced this and, if so, what is the fix? This problem coincided with the upgrade to XP SP2 , but it has happened to me once before. I was only able to fix the problem with a reinstall of Windows (this problem was not the reason for the reinstall). I have been unable to find any info on this problem in the knowledge base or elsewhere. |
#22
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Help and Support Center Online Search of Knowledge Base
I agree that the favourites are going to be erased, but it also resets the
user configuration. Some of the symptoms being described suggest that the user settings may have encountered an error reaching the KB server at some stage. I have had the same problem. If you like, just delete the XML file; a new version is created, and the problem with connecting to the KB search should be sorted. "jmike" wrote in message ... John, OK, what does that do, exactly? It creates new versions of these files, but I end up with the same results. Does this clear something? If so, what does it clear? Also, one should probably not clear the favorites.stream file, if it exists, unless you want to clear you favorites in HCS. Thanks for the post. "John" wrote: You should also try the following: 1. Set your folder view to show hidden files and folders. 2. Navigate to C:\Documents and Settings\[your profile]\Local Settings\Application Data\Microsoft\HelpCtr and delete both the files in this folder. 3. Open Help and Support and try again. "jmike" wrote in message ... FYI. Anyone having this problem should try uninstalling their download manager tto see if it cures the problem. It has worked for several of us, so it may work for you. The brand of download manager does not seem to matter. See az's explanation in the post under this topic. Of course, it is always possible that other factors are at work here and this may not be a 100% fix for everyone, but give it a try. For me, anyway, it all started with SP2, which is a large and complex update. The number of posts on this this site is staggering, but it only caused thie one issue with my system. Good luck! "jmike" wrote: My Help and Support Center suddenly stopped receiving responses from Microsoft Knowledge Base. It lists "0 results" for knowledge base while the other searches continue to respond as before. I have checked the search option settings and they are unchanged and I do have a connection to the internet. Has anyone else experienced this and, if so, what is the fix? This problem coincided with the upgrade to XP SP2 , but it has happened to me once before. I was only able to fix the problem with a reinstall of Windows (this problem was not the reason for the reinstall). I have been unable to find any info on this problem in the knowledge base or elsewhere. |
#23
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Help and Support Center Online Search of Knowledge Base
John,
Thanks. In another interesting twist, my knowledge base results have been limited to "40 results". Unless I set the results to a lesser amount, but anything over 40 returns just 40. Where are these numbers stored and what is limiting this? I know where in the registry this number is stored, but changing the value does not chage the results. "John" wrote: I agree that the favourites are going to be erased, but it also resets the user configuration. Some of the symptoms being described suggest that the user settings may have encountered an error reaching the KB server at some stage. I have had the same problem. If you like, just delete the XML file; a new version is created, and the problem with connecting to the KB search should be sorted. "jmike" wrote in message ... John, OK, what does that do, exactly? It creates new versions of these files, but I end up with the same results. Does this clear something? If so, what does it clear? Also, one should probably not clear the favorites.stream file, if it exists, unless you want to clear you favorites in HCS. Thanks for the post. "John" wrote: You should also try the following: 1. Set your folder view to show hidden files and folders. 2. Navigate to C:\Documents and Settings\[your profile]\Local Settings\Application Data\Microsoft\HelpCtr and delete both the files in this folder. 3. Open Help and Support and try again. "jmike" wrote in message ... FYI. Anyone having this problem should try uninstalling their download manager tto see if it cures the problem. It has worked for several of us, so it may work for you. The brand of download manager does not seem to matter. See az's explanation in the post under this topic. Of course, it is always possible that other factors are at work here and this may not be a 100% fix for everyone, but give it a try. For me, anyway, it all started with SP2, which is a large and complex update. The number of posts on this this site is staggering, but it only caused thie one issue with my system. Good luck! "jmike" wrote: My Help and Support Center suddenly stopped receiving responses from Microsoft Knowledge Base. It lists "0 results" for knowledge base while the other searches continue to respond as before. I have checked the search option settings and they are unchanged and I do have a connection to the internet. Has anyone else experienced this and, if so, what is the fix? This problem coincided with the upgrade to XP SP2 , but it has happened to me once before. I was only able to fix the problem with a reinstall of Windows (this problem was not the reason for the reinstall). I have been unable to find any info on this problem in the knowledge base or elsewhere. |
#24
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Help and Support Center Online Search of Knowledge Base
Strange. Not sure about that. I can get more than 40 results - but only if
there are more than 40 results in the KB. I am not aware of any limitations. "jmike" wrote in message ... John, Thanks. In another interesting twist, my knowledge base results have been limited to "40 results". Unless I set the results to a lesser amount, but anything over 40 returns just 40. Where are these numbers stored and what is limiting this? I know where in the registry this number is stored, but changing the value does not chage the results. "John" wrote: I agree that the favourites are going to be erased, but it also resets the user configuration. Some of the symptoms being described suggest that the user settings may have encountered an error reaching the KB server at some stage. I have had the same problem. If you like, just delete the XML file; a new version is created, and the problem with connecting to the KB search should be sorted. "jmike" wrote in message ... John, OK, what does that do, exactly? It creates new versions of these files, but I end up with the same results. Does this clear something? If so, what does it clear? Also, one should probably not clear the favorites.stream file, if it exists, unless you want to clear you favorites in HCS. Thanks for the post. "John" wrote: You should also try the following: 1. Set your folder view to show hidden files and folders. 2. Navigate to C:\Documents and Settings\[your profile]\Local Settings\Application Data\Microsoft\HelpCtr and delete both the files in this folder. 3. Open Help and Support and try again. "jmike" wrote in message ... FYI. Anyone having this problem should try uninstalling their download manager tto see if it cures the problem. It has worked for several of us, so it may work for you. The brand of download manager does not seem to matter. See az's explanation in the post under this topic. Of course, it is always possible that other factors are at work here and this may not be a 100% fix for everyone, but give it a try. For me, anyway, it all started with SP2, which is a large and complex update. The number of posts on this this site is staggering, but it only caused thie one issue with my system. Good luck! "jmike" wrote: My Help and Support Center suddenly stopped receiving responses from Microsoft Knowledge Base. It lists "0 results" for knowledge base while the other searches continue to respond as before. I have checked the search option settings and they are unchanged and I do have a connection to the internet. Has anyone else experienced this and, if so, what is the fix? This problem coincided with the upgrade to XP SP2 , but it has happened to me once before. I was only able to fix the problem with a reinstall of Windows (this problem was not the reason for the reinstall). I have been unable to find any info on this problem in the knowledge base or elsewhere. |
#25
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Help and Support Center Online Search of Knowledge Base
This solution works perfectly.
I have been searching the Newsgroups for days, as well as having contacted Microsoft, with the same problem after SP2. My HELP search is functioning again. Thanks GE "John" wrote: I agree that the favourites are going to be erased, but it also resets the user configuration. Some of the symptoms being described suggest that the user settings may have encountered an error reaching the KB server at some stage. I have had the same problem. If you like, just delete the XML file; a new version is created, and the problem with connecting to the KB search should be sorted. "jmike" wrote in message ... John, OK, what does that do, exactly? It creates new versions of these files, but I end up with the same results. Does this clear something? If so, what does it clear? Also, one should probably not clear the favorites.stream file, if it exists, unless you want to clear you favorites in HCS. Thanks for the post. "John" wrote: You should also try the following: 1. Set your folder view to show hidden files and folders. 2. Navigate to C:\Documents and Settings\[your profile]\Local Settings\Application Data\Microsoft\HelpCtr and delete both the files in this folder. 3. Open Help and Support and try again. "jmike" wrote in message ... FYI. Anyone having this problem should try uninstalling their download manager tto see if it cures the problem. It has worked for several of us, so it may work for you. The brand of download manager does not seem to matter. See az's explanation in the post under this topic. Of course, it is always possible that other factors are at work here and this may not be a 100% fix for everyone, but give it a try. For me, anyway, it all started with SP2, which is a large and complex update. The number of posts on this this site is staggering, but it only caused thie one issue with my system. Good luck! "jmike" wrote: My Help and Support Center suddenly stopped receiving responses from Microsoft Knowledge Base. It lists "0 results" for knowledge base while the other searches continue to respond as before. I have checked the search option settings and they are unchanged and I do have a connection to the internet. Has anyone else experienced this and, if so, what is the fix? This problem coincided with the upgrade to XP SP2 , but it has happened to me once before. I was only able to fix the problem with a reinstall of Windows (this problem was not the reason for the reinstall). I have been unable to find any info on this problem in the knowledge base or elsewhere. |
#26
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Help and Support Center Online Search of Knowledge Base
"jmike" wrote:
Thanks. In another interesting twist, my knowledge base results have been limited to "40 results". Unless I set the results to a lesser amount, but anything over 40 returns just 40. Where are these numbers stored and what is limiting this? I know where in the registry this number is stored, but changing the value does not chage the results. Weird, 'cos now I'm getting a maximum of 41 results, and very occasionally 42. I guess it'll have to do. This is weird voodoo and the programmer responsible should be ashamed of themselves. az |
#27
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Help and Support Center Online Search of Knowledge Base
az
Yeah, I get 41 also. And I can't find where that number is hidden, in the registry or elsewhere. Probably in binary or disguised in some way. Strange is right, and yes, the programmers should provide a fix for this, if they even know what they did. And where are Microsoft MVP's??? We could use a little of their expertise right now. But if we are both getting 41 results then we must have something in common which we might be able to use to figure this out, even though you had Netscape Smart Download manager installed and I had DAP. I have since installed Fresh Download which does not cause the results to go to zero. I sent a emails to both Microsoft and Speedbit (authors of DAP) about this, but, of course, I have gotten no response from either of them. You would think that... Oh well, eventually someone with more time and smarts than I have will resolve this issue. az wrote: "jmike" wrote: Thanks. In another interesting twist, my knowledge base results have been limited to "40 results". Unless I set the results to a lesser amount, but anything over 40 returns just 40. Where are these numbers stored and what is limiting this? I know where in the registry this number is stored, but changing the value does not chage the results. Weird, 'cos now I'm getting a maximum of 41 results, and very occasionally 42. I guess it'll have to do. This is weird voodoo and the programmer responsible should be ashamed of themselves. az |
#28
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Help and Support Center Online Search of Knowledge Base
DAMN!! After all this time... I finally fixed it!!!!!!!!!
Yes, DAP is the problem, but you don't have to uninstall it, you just need to uncheck the IE integration and BAM! You get your online search capabilites back. You can still download with DAP by right-clicking and clicking "download with DAP", works perfect. I hope those with this same problem can see this post! It was driving me NUTZ! Take care all... Dan B imtigger "jmike" wrote: az, You are correct! Installing DAP caused the KB results to stop and uninstalling it returned them again. Thanks. I was running out of hair to pull out over this issue. Perhaps, Microsoft or one of the download manager vendors would like to do a more exhaustive study of this to develope a fix, but I am 'appy with being able to use HSC again. Tell the world! "jmike" wrote: az Thanks, I think you are probably correct in you asumptions. My curiosity is up now so I will install and uninstall DAP to see what happens. I'll let you know... But, first a backup, so... "az" wrote: I'm not a windows expert, by any means, but I am an experienced computer programmer and admin, so the following is my understanding of what was happening. The Netscape SmartDownload manager tries to help you out with Web downloads by remembering where the file was coming from, and allowing you to restart a download half way through when, for example, your internet connection dies. It tries to do this for all download from any browser. Invented in the days of dodgy modem connections to the internet. In order to do that, it has to somehow intercept all attempts to download files from any browser. How it does this, I don't know. But what I surmise is that it was also intercepting the attempts to download data from the knowledge base, but that whatver it was doing was not compatible with Help and Support Center. I'm sure there are other programs which do this too -- I guess the DAP you mention is one of them, and Getright is another. I've seen Getright mentioned ias a potential cause of this problem, but never knew what it was. The articles in this topic got me thinking and prompted me to try uninstalling SmartDownload, and it worked for me. Anything which gets involved in the process of downloading files from the Internet has to somehow interfere with or hijack the procedure the browser itself is using. Help And Support Center is just another browser, and will use much the same procedures as IE, so anything which interferes with external downloads might be the culprit if Help and Support can't get to external resources on the knowledge base. My best guess is that if you install this DAP, your problem will return, but that uninstalling it will make the problem go away again. I doubt you'd have to re-install Windows, but don't rely on that, it's only my best guess! "jmike" wrote: az, Ok, sounds reasonable. Could you be a little more specific. I mean, how does it put itself in the way of the remote connection? Is my download program the culprit? I notice that Getright and "Smart Download" from Netscape have been responsible for causing the error. Is that what you are referring to? (In the way of the remote connection)? I was using DAP when the problems occurred on my machine. I don't have it installed now, though, and I don't currently have the problem. Not sure if I want to tempt fate, just finished a long-winded reinstall of my system. Its running fine now. Thanks for the response. "az" wrote: "jmike" wrote: My Help and Support Center suddenly stopped receiving responses from Microsoft Knowledge Base. It lists "0 results" for knowledge base while the other searches continue to respond as before. After having this problem for who knows how long, I finally found what was causing it for *me*. I had Netscape browser installed with "Smart Download". When I uninstalled SmartDowload the problem went away (all of five minutes ago after many many, hours of looking for solutions). !!!! Happy me!!! My suggestion to anyone with this problem is to look at any software you have installed which might put itself in the way of a remote connection. |
#29
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Help and Support Center Online Search of Knowledge Base
Good post! It was known that Getright (not sure about the version) caused
this in the past. How to disable third-party download managers?: http://windowsxp.mvps.org/ie/downloadmgrs.htm -- Ramesh, Microsoft MVP Windows XP Shell/User http://windowsxp.mvps.org "imtigger" wrote in message ... DAMN!! After all this time... I finally fixed it!!!!!!!!! Yes, DAP is the problem, but you don't have to uninstall it, you just need to uncheck the IE integration and BAM! You get your online search capabilites back. You can still download with DAP by right-clicking and clicking "download with DAP", works perfect. I hope those with this same problem can see this post! It was driving me NUTZ! Take care all... Dan B imtigger "jmike" wrote: az, You are correct! Installing DAP caused the KB results to stop and uninstalling it returned them again. Thanks. I was running out of hair to pull out over this issue. Perhaps, Microsoft or one of the download manager vendors would like to do a more exhaustive study of this to develope a fix, but I am 'appy with being able to use HSC again. Tell the world! "jmike" wrote: az Thanks, I think you are probably correct in you asumptions. My curiosity is up now so I will install and uninstall DAP to see what happens. I'll let you know... But, first a backup, so... "az" wrote: I'm not a windows expert, by any means, but I am an experienced computer programmer and admin, so the following is my understanding of what was happening. The Netscape SmartDownload manager tries to help you out with Web downloads by remembering where the file was coming from, and allowing you to restart a download half way through when, for example, your internet connection dies. It tries to do this for all download from any browser. Invented in the days of dodgy modem connections to the internet. In order to do that, it has to somehow intercept all attempts to download files from any browser. How it does this, I don't know. But what I surmise is that it was also intercepting the attempts to download data from the knowledge base, but that whatver it was doing was not compatible with Help and Support Center. I'm sure there are other programs which do this too -- I guess the DAP you mention is one of them, and Getright is another. I've seen Getright mentioned ias a potential cause of this problem, but never knew what it was. The articles in this topic got me thinking and prompted me to try uninstalling SmartDownload, and it worked for me. Anything which gets involved in the process of downloading files from the Internet has to somehow interfere with or hijack the procedure the browser itself is using. Help And Support Center is just another browser, and will use much the same procedures as IE, so anything which interferes with external downloads might be the culprit if Help and Support can't get to external resources on the knowledge base. My best guess is that if you install this DAP, your problem will return, but that uninstalling it will make the problem go away again. I doubt you'd have to re-install Windows, but don't rely on that, it's only my best guess! "jmike" wrote: az, Ok, sounds reasonable. Could you be a little more specific. I mean, how does it put itself in the way of the remote connection? Is my download program the culprit? I notice that Getright and "Smart Download" from Netscape have been responsible for causing the error. Is that what you are referring to? (In the way of the remote connection)? I was using DAP when the problems occurred on my machine. I don't have it installed now, though, and I don't currently have the problem. Not sure if I want to tempt fate, just finished a long-winded reinstall of my system. Its running fine now. Thanks for the response. "az" wrote: "jmike" wrote: My Help and Support Center suddenly stopped receiving responses from Microsoft Knowledge Base. It lists "0 results" for knowledge base while the other searches continue to respond as before. After having this problem for who knows how long, I finally found what was causing it for *me*. I had Netscape browser installed with "Smart Download". When I uninstalled SmartDowload the problem went away (all of five minutes ago after many many, hours of looking for solutions). !!!! Happy me!!! My suggestion to anyone with this problem is to look at any software you have installed which might put itself in the way of a remote connection. |
#30
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Help and Support Center Online Search of Knowledge Base
Thanks for the heads-up on the "toolbar cop" download... great utility!
Take care, Dan B imtigger "Ramesh, MS-MVP" wrote: Good post! It was known that Getright (not sure about the version) caused this in the past. How to disable third-party download managers?: http://windowsxp.mvps.org/ie/downloadmgrs.htm -- Ramesh, Microsoft MVP Windows XP Shell/User http://windowsxp.mvps.org "imtigger" wrote in message ... DAMN!! After all this time... I finally fixed it!!!!!!!!! Yes, DAP is the problem, but you don't have to uninstall it, you just need to uncheck the IE integration and BAM! You get your online search capabilites back. You can still download with DAP by right-clicking and clicking "download with DAP", works perfect. I hope those with this same problem can see this post! It was driving me NUTZ! Take care all... Dan B imtigger "jmike" wrote: az, You are correct! Installing DAP caused the KB results to stop and uninstalling it returned them again. Thanks. I was running out of hair to pull out over this issue. Perhaps, Microsoft or one of the download manager vendors would like to do a more exhaustive study of this to develope a fix, but I am 'appy with being able to use HSC again. Tell the world! "jmike" wrote: az Thanks, I think you are probably correct in you asumptions. My curiosity is up now so I will install and uninstall DAP to see what happens. I'll let you know... But, first a backup, so... "az" wrote: I'm not a windows expert, by any means, but I am an experienced computer programmer and admin, so the following is my understanding of what was happening. The Netscape SmartDownload manager tries to help you out with Web downloads by remembering where the file was coming from, and allowing you to restart a download half way through when, for example, your internet connection dies. It tries to do this for all download from any browser. Invented in the days of dodgy modem connections to the internet. In order to do that, it has to somehow intercept all attempts to download files from any browser. How it does this, I don't know. But what I surmise is that it was also intercepting the attempts to download data from the knowledge base, but that whatver it was doing was not compatible with Help and Support Center. I'm sure there are other programs which do this too -- I guess the DAP you mention is one of them, and Getright is another. I've seen Getright mentioned ias a potential cause of this problem, but never knew what it was. The articles in this topic got me thinking and prompted me to try uninstalling SmartDownload, and it worked for me. Anything which gets involved in the process of downloading files from the Internet has to somehow interfere with or hijack the procedure the browser itself is using. Help And Support Center is just another browser, and will use much the same procedures as IE, so anything which interferes with external downloads might be the culprit if Help and Support can't get to external resources on the knowledge base. My best guess is that if you install this DAP, your problem will return, but that uninstalling it will make the problem go away again. I doubt you'd have to re-install Windows, but don't rely on that, it's only my best guess! "jmike" wrote: az, Ok, sounds reasonable. Could you be a little more specific. I mean, how does it put itself in the way of the remote connection? Is my download program the culprit? I notice that Getright and "Smart Download" from Netscape have been responsible for causing the error. Is that what you are referring to? (In the way of the remote connection)? I was using DAP when the problems occurred on my machine. I don't have it installed now, though, and I don't currently have the problem. Not sure if I want to tempt fate, just finished a long-winded reinstall of my system. Its running fine now. Thanks for the response. "az" wrote: "jmike" wrote: My Help and Support Center suddenly stopped receiving responses from Microsoft Knowledge Base. It lists "0 results" for knowledge base while the other searches continue to respond as before. After having this problem for who knows how long, I finally found what was causing it for *me*. I had Netscape browser installed with "Smart Download". When I uninstalled SmartDowload the problem went away (all of five minutes ago after many many, hours of looking for solutions). !!!! Happy me!!! My suggestion to anyone with this problem is to look at any software you have installed which might put itself in the way of a remote connection. |
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