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  #16  
Old October 17th 04, 06:39 PM
jmike
external usenet poster
 
Posts: n/a
Default Help and Support Center Online Search of Knowledge Base

az

Thanks, I think you are probably correct in you asumptions. My curiosity is
up now so I will install and uninstall DAP to see what happens. I'll let you
know... But, first a backup, so...



"az" wrote:

I'm not a windows expert, by any means, but I am an experienced computer
programmer and admin, so the following is my understanding of what was
happening.

The Netscape SmartDownload manager tries to help you out with Web downloads
by remembering where the file was coming from, and allowing you to restart a
download half way through when, for example, your internet connection dies.
It tries to do this for all download from any browser. Invented in the days
of dodgy modem connections to the internet.

In order to do that, it has to somehow intercept all attempts to download
files from any browser. How it does this, I don't know. But what I surmise
is that it was also intercepting the attempts to download data from the
knowledge base, but that whatver it was doing was not compatible with Help
and Support Center.

I'm sure there are other programs which do this too -- I guess the DAP you
mention is one of them, and Getright is another.

I've seen Getright mentioned ias a potential cause of this problem, but
never knew what it was. The articles in this topic got me thinking and
prompted me to try uninstalling SmartDownload, and it worked for me.

Anything which gets involved in the process of downloading files from the
Internet has to somehow interfere with or hijack the procedure the browser
itself is using. Help And Support Center is just another browser, and will
use much the same procedures as IE, so anything which interferes with
external downloads might be the culprit if Help and Support can't get to
external resources on the knowledge base.

My best guess is that if you install this DAP, your problem will return, but
that uninstalling it will make the problem go away again. I doubt you'd have
to re-install Windows, but don't rely on that, it's only my best guess!

"jmike" wrote:

az,

Ok, sounds reasonable. Could you be a little more specific. I mean, how does
it put itself in the way of the remote connection? Is my download program the
culprit? I notice that Getright and "Smart Download" from Netscape have been
responsible for causing the error. Is that what you are referring to? (In the
way of the remote connection)? I was using DAP when the problems occurred on
my machine. I don't have it installed now, though, and I don't currently have
the problem. Not sure if I want to tempt fate, just finished a long-winded
reinstall of my system. Its running fine now.

Thanks for the response.



"az" wrote:

"jmike" wrote:

My Help and Support Center suddenly stopped receiving responses from
Microsoft Knowledge Base. It lists "0 results" for knowledge base while the
other searches continue to respond as before.

After having this problem for who knows how long, I finally found what was
causing it for *me*. I had Netscape browser installed with "Smart Download".
When I uninstalled SmartDowload the problem went away (all of five minutes
ago after many many, hours of looking for solutions). !!!! Happy me!!!

My suggestion to anyone with this problem is to look at any software you
have installed which might put itself in the way of a remote connection.

Ads
  #17  
Old October 17th 04, 07:31 PM
jmike
external usenet poster
 
Posts: n/a
Default Help and Support Center Online Search of Knowledge Base

az,

You are correct! Installing DAP caused the KB results to stop and
uninstalling it returned them again. Thanks. I was running out of hair to
pull out over this issue. Perhaps, Microsoft or one of the download manager
vendors would like to do a more exhaustive study of this to develope a fix,
but I am 'appy with being able to use HSC again. Tell the world!



"jmike" wrote:

az

Thanks, I think you are probably correct in you asumptions. My curiosity is
up now so I will install and uninstall DAP to see what happens. I'll let you
know... But, first a backup, so...



"az" wrote:

I'm not a windows expert, by any means, but I am an experienced computer
programmer and admin, so the following is my understanding of what was
happening.

The Netscape SmartDownload manager tries to help you out with Web downloads
by remembering where the file was coming from, and allowing you to restart a
download half way through when, for example, your internet connection dies.
It tries to do this for all download from any browser. Invented in the days
of dodgy modem connections to the internet.

In order to do that, it has to somehow intercept all attempts to download
files from any browser. How it does this, I don't know. But what I surmise
is that it was also intercepting the attempts to download data from the
knowledge base, but that whatver it was doing was not compatible with Help
and Support Center.

I'm sure there are other programs which do this too -- I guess the DAP you
mention is one of them, and Getright is another.

I've seen Getright mentioned ias a potential cause of this problem, but
never knew what it was. The articles in this topic got me thinking and
prompted me to try uninstalling SmartDownload, and it worked for me.

Anything which gets involved in the process of downloading files from the
Internet has to somehow interfere with or hijack the procedure the browser
itself is using. Help And Support Center is just another browser, and will
use much the same procedures as IE, so anything which interferes with
external downloads might be the culprit if Help and Support can't get to
external resources on the knowledge base.

My best guess is that if you install this DAP, your problem will return, but
that uninstalling it will make the problem go away again. I doubt you'd have
to re-install Windows, but don't rely on that, it's only my best guess!

"jmike" wrote:

az,

Ok, sounds reasonable. Could you be a little more specific. I mean, how does
it put itself in the way of the remote connection? Is my download program the
culprit? I notice that Getright and "Smart Download" from Netscape have been
responsible for causing the error. Is that what you are referring to? (In the
way of the remote connection)? I was using DAP when the problems occurred on
my machine. I don't have it installed now, though, and I don't currently have
the problem. Not sure if I want to tempt fate, just finished a long-winded
reinstall of my system. Its running fine now.

Thanks for the response.



"az" wrote:

"jmike" wrote:

My Help and Support Center suddenly stopped receiving responses from
Microsoft Knowledge Base. It lists "0 results" for knowledge base while the
other searches continue to respond as before.

After having this problem for who knows how long, I finally found what was
causing it for *me*. I had Netscape browser installed with "Smart Download".
When I uninstalled SmartDowload the problem went away (all of five minutes
ago after many many, hours of looking for solutions). !!!! Happy me!!!

My suggestion to anyone with this problem is to look at any software you
have installed which might put itself in the way of a remote connection.

  #18  
Old October 17th 04, 07:55 PM
jmike
external usenet poster
 
Posts: n/a
Default Help and Support Center Online Search of Knowledge Base

FYI. Anyone having this problem should try uninstalling their download
manager tto see if it cures the problem. It has worked for several of us, so
it may work for you. The brand of download manager does not seem to matter.
See az's explanation in the post under this topic. Of course, it is always
possible that other factors are at work here and this may not be a 100% fix
for everyone, but give it a try. For me, anyway, it all started with SP2,
which is a large and complex update. The number of posts on this this site is
staggering, but it only caused thie one issue with my system. Good luck!

"jmike" wrote:

My Help and Support Center suddenly stopped receiving responses from
Microsoft Knowledge Base. It lists "0 results" for knowledge base while the
other searches continue to respond as before. I have checked the search
option settings and they are unchanged and I do have a connection to the
internet.

Has anyone else experienced this and, if so, what is the fix?

This problem coincided with the upgrade to XP SP2 , but it has happened to
me once before. I was only able to fix the problem with a reinstall of
Windows (this problem was not the reason for the reinstall). I have been
unable to find any info on this problem in the knowledge base or elsewhere.

  #19  
Old October 18th 04, 01:55 AM
az
external usenet poster
 
Posts: n/a
Default Help and Support Center Online Search of Knowledge Base

You are correct! Installing DAP caused the KB results to stop and
uninstalling it returned them again.


Glad it worked!

I was running out of hair to
pull out over this issue.


Me too - I look like Yul Brinner :-). I searched forums, google and the KB
over and over and over.

Thanks to imtigger, too. The info that getright was a DL manager put me on
track.

Back to actually doing something productive with the damn machine...

  #20  
Old October 19th 04, 10:00 AM
John
external usenet poster
 
Posts: n/a
Default Help and Support Center Online Search of Knowledge Base

You should also try the following:

1. Set your folder view to show hidden files and folders.
2. Navigate to C:\Documents and Settings\[your profile]\Local
Settings\Application Data\Microsoft\HelpCtr
and delete both the files in this folder.
3. Open Help and Support and try again.


"jmike" wrote in message
...
FYI. Anyone having this problem should try uninstalling their download
manager tto see if it cures the problem. It has worked for several of us,
so
it may work for you. The brand of download manager does not seem to
matter.
See az's explanation in the post under this topic. Of course, it is always
possible that other factors are at work here and this may not be a 100%
fix
for everyone, but give it a try. For me, anyway, it all started with SP2,
which is a large and complex update. The number of posts on this this site
is
staggering, but it only caused thie one issue with my system. Good luck!

"jmike" wrote:

My Help and Support Center suddenly stopped receiving responses from
Microsoft Knowledge Base. It lists "0 results" for knowledge base while
the
other searches continue to respond as before. I have checked the search
option settings and they are unchanged and I do have a connection to the
internet.

Has anyone else experienced this and, if so, what is the fix?

This problem coincided with the upgrade to XP SP2 , but it has happened
to
me once before. I was only able to fix the problem with a reinstall of
Windows (this problem was not the reason for the reinstall). I have been
unable to find any info on this problem in the knowledge base or
elsewhere.



  #21  
Old October 19th 04, 12:13 PM
jmike
external usenet poster
 
Posts: n/a
Default Help and Support Center Online Search of Knowledge Base

John,

OK, what does that do, exactly? It creates new versions of these files, but
I end up with the same results. Does this clear something? If so, what does
it clear? Also, one should probably not clear the favorites.stream file, if
it exists, unless you want to clear you favorites in HCS. Thanks for the
post.



"John" wrote:

You should also try the following:

1. Set your folder view to show hidden files and folders.
2. Navigate to C:\Documents and Settings\[your profile]\Local
Settings\Application Data\Microsoft\HelpCtr
and delete both the files in this folder.
3. Open Help and Support and try again.


"jmike" wrote in message
...
FYI. Anyone having this problem should try uninstalling their download
manager tto see if it cures the problem. It has worked for several of us,
so
it may work for you. The brand of download manager does not seem to
matter.
See az's explanation in the post under this topic. Of course, it is always
possible that other factors are at work here and this may not be a 100%
fix
for everyone, but give it a try. For me, anyway, it all started with SP2,
which is a large and complex update. The number of posts on this this site
is
staggering, but it only caused thie one issue with my system. Good luck!

"jmike" wrote:

My Help and Support Center suddenly stopped receiving responses from
Microsoft Knowledge Base. It lists "0 results" for knowledge base while
the
other searches continue to respond as before. I have checked the search
option settings and they are unchanged and I do have a connection to the
internet.

Has anyone else experienced this and, if so, what is the fix?

This problem coincided with the upgrade to XP SP2 , but it has happened
to
me once before. I was only able to fix the problem with a reinstall of
Windows (this problem was not the reason for the reinstall). I have been
unable to find any info on this problem in the knowledge base or
elsewhere.




  #22  
Old October 19th 04, 01:01 PM
John
external usenet poster
 
Posts: n/a
Default Help and Support Center Online Search of Knowledge Base

I agree that the favourites are going to be erased, but it also resets the
user configuration. Some of the symptoms being described suggest that the
user settings may have encountered an error reaching the KB server at some
stage. I have had the same problem. If you like, just delete the XML file; a
new version is created, and the problem with connecting to the KB search
should be sorted.



"jmike" wrote in message
...
John,

OK, what does that do, exactly? It creates new versions of these files,
but
I end up with the same results. Does this clear something? If so, what
does
it clear? Also, one should probably not clear the favorites.stream file,
if
it exists, unless you want to clear you favorites in HCS. Thanks for the
post.



"John" wrote:

You should also try the following:

1. Set your folder view to show hidden files and folders.
2. Navigate to C:\Documents and Settings\[your profile]\Local
Settings\Application Data\Microsoft\HelpCtr
and delete both the files in this folder.
3. Open Help and Support and try again.


"jmike" wrote in message
...
FYI. Anyone having this problem should try uninstalling their download
manager tto see if it cures the problem. It has worked for several of
us,
so
it may work for you. The brand of download manager does not seem to
matter.
See az's explanation in the post under this topic. Of course, it is
always
possible that other factors are at work here and this may not be a 100%
fix
for everyone, but give it a try. For me, anyway, it all started with
SP2,
which is a large and complex update. The number of posts on this this
site
is
staggering, but it only caused thie one issue with my system. Good
luck!

"jmike" wrote:

My Help and Support Center suddenly stopped receiving responses from
Microsoft Knowledge Base. It lists "0 results" for knowledge base
while
the
other searches continue to respond as before. I have checked the
search
option settings and they are unchanged and I do have a connection to
the
internet.

Has anyone else experienced this and, if so, what is the fix?

This problem coincided with the upgrade to XP SP2 , but it has
happened
to
me once before. I was only able to fix the problem with a reinstall of
Windows (this problem was not the reason for the reinstall). I have
been
unable to find any info on this problem in the knowledge base or
elsewhere.






  #23  
Old October 19th 04, 01:29 PM
jmike
external usenet poster
 
Posts: n/a
Default Help and Support Center Online Search of Knowledge Base

John,

Thanks. In another interesting twist, my knowledge base results have been
limited to "40 results". Unless I set the results to a lesser amount, but
anything over 40 returns just 40. Where are these numbers stored and what is
limiting this? I know where in the registry this number is stored, but
changing the value does not chage the results.



"John" wrote:

I agree that the favourites are going to be erased, but it also resets the
user configuration. Some of the symptoms being described suggest that the
user settings may have encountered an error reaching the KB server at some
stage. I have had the same problem. If you like, just delete the XML file; a
new version is created, and the problem with connecting to the KB search
should be sorted.



"jmike" wrote in message
...
John,

OK, what does that do, exactly? It creates new versions of these files,
but
I end up with the same results. Does this clear something? If so, what
does
it clear? Also, one should probably not clear the favorites.stream file,
if
it exists, unless you want to clear you favorites in HCS. Thanks for the
post.



"John" wrote:

You should also try the following:

1. Set your folder view to show hidden files and folders.
2. Navigate to C:\Documents and Settings\[your profile]\Local
Settings\Application Data\Microsoft\HelpCtr
and delete both the files in this folder.
3. Open Help and Support and try again.


"jmike" wrote in message
...
FYI. Anyone having this problem should try uninstalling their download
manager tto see if it cures the problem. It has worked for several of
us,
so
it may work for you. The brand of download manager does not seem to
matter.
See az's explanation in the post under this topic. Of course, it is
always
possible that other factors are at work here and this may not be a 100%
fix
for everyone, but give it a try. For me, anyway, it all started with
SP2,
which is a large and complex update. The number of posts on this this
site
is
staggering, but it only caused thie one issue with my system. Good
luck!

"jmike" wrote:

My Help and Support Center suddenly stopped receiving responses from
Microsoft Knowledge Base. It lists "0 results" for knowledge base
while
the
other searches continue to respond as before. I have checked the
search
option settings and they are unchanged and I do have a connection to
the
internet.

Has anyone else experienced this and, if so, what is the fix?

This problem coincided with the upgrade to XP SP2 , but it has
happened
to
me once before. I was only able to fix the problem with a reinstall of
Windows (this problem was not the reason for the reinstall). I have
been
unable to find any info on this problem in the knowledge base or
elsewhere.







  #24  
Old October 19th 04, 03:36 PM
John
external usenet poster
 
Posts: n/a
Default Help and Support Center Online Search of Knowledge Base

Strange. Not sure about that. I can get more than 40 results - but only if
there are more than 40 results in the KB. I am not aware of any limitations.


"jmike" wrote in message
...
John,

Thanks. In another interesting twist, my knowledge base results have been
limited to "40 results". Unless I set the results to a lesser amount, but
anything over 40 returns just 40. Where are these numbers stored and what
is
limiting this? I know where in the registry this number is stored, but
changing the value does not chage the results.



"John" wrote:

I agree that the favourites are going to be erased, but it also resets
the
user configuration. Some of the symptoms being described suggest that the
user settings may have encountered an error reaching the KB server at
some
stage. I have had the same problem. If you like, just delete the XML
file; a
new version is created, and the problem with connecting to the KB search
should be sorted.



"jmike" wrote in message
...
John,

OK, what does that do, exactly? It creates new versions of these files,
but
I end up with the same results. Does this clear something? If so, what
does
it clear? Also, one should probably not clear the favorites.stream
file,
if
it exists, unless you want to clear you favorites in HCS. Thanks for
the
post.



"John" wrote:

You should also try the following:

1. Set your folder view to show hidden files and folders.
2. Navigate to C:\Documents and Settings\[your profile]\Local
Settings\Application Data\Microsoft\HelpCtr
and delete both the files in this folder.
3. Open Help and Support and try again.


"jmike" wrote in message
...
FYI. Anyone having this problem should try uninstalling their
download
manager tto see if it cures the problem. It has worked for several
of
us,
so
it may work for you. The brand of download manager does not seem to
matter.
See az's explanation in the post under this topic. Of course, it is
always
possible that other factors are at work here and this may not be a
100%
fix
for everyone, but give it a try. For me, anyway, it all started with
SP2,
which is a large and complex update. The number of posts on this
this
site
is
staggering, but it only caused thie one issue with my system. Good
luck!

"jmike" wrote:

My Help and Support Center suddenly stopped receiving responses
from
Microsoft Knowledge Base. It lists "0 results" for knowledge base
while
the
other searches continue to respond as before. I have checked the
search
option settings and they are unchanged and I do have a connection
to
the
internet.

Has anyone else experienced this and, if so, what is the fix?

This problem coincided with the upgrade to XP SP2 , but it has
happened
to
me once before. I was only able to fix the problem with a reinstall
of
Windows (this problem was not the reason for the reinstall). I have
been
unable to find any info on this problem in the knowledge base or
elsewhere.









  #25  
Old October 22nd 04, 04:53 PM
George
external usenet poster
 
Posts: n/a
Default Help and Support Center Online Search of Knowledge Base

This solution works perfectly.
I have been searching the Newsgroups for days, as well as having contacted
Microsoft, with the same problem after SP2.
My HELP search is functioning again.

Thanks

GE

"John" wrote:

I agree that the favourites are going to be erased, but it also resets the
user configuration. Some of the symptoms being described suggest that the
user settings may have encountered an error reaching the KB server at some
stage. I have had the same problem. If you like, just delete the XML file; a
new version is created, and the problem with connecting to the KB search
should be sorted.



"jmike" wrote in message
...
John,

OK, what does that do, exactly? It creates new versions of these files,
but
I end up with the same results. Does this clear something? If so, what
does
it clear? Also, one should probably not clear the favorites.stream file,
if
it exists, unless you want to clear you favorites in HCS. Thanks for the
post.



"John" wrote:

You should also try the following:

1. Set your folder view to show hidden files and folders.
2. Navigate to C:\Documents and Settings\[your profile]\Local
Settings\Application Data\Microsoft\HelpCtr
and delete both the files in this folder.
3. Open Help and Support and try again.


"jmike" wrote in message
...
FYI. Anyone having this problem should try uninstalling their download
manager tto see if it cures the problem. It has worked for several of
us,
so
it may work for you. The brand of download manager does not seem to
matter.
See az's explanation in the post under this topic. Of course, it is
always
possible that other factors are at work here and this may not be a 100%
fix
for everyone, but give it a try. For me, anyway, it all started with
SP2,
which is a large and complex update. The number of posts on this this
site
is
staggering, but it only caused thie one issue with my system. Good
luck!

"jmike" wrote:

My Help and Support Center suddenly stopped receiving responses from
Microsoft Knowledge Base. It lists "0 results" for knowledge base
while
the
other searches continue to respond as before. I have checked the
search
option settings and they are unchanged and I do have a connection to
the
internet.

Has anyone else experienced this and, if so, what is the fix?

This problem coincided with the upgrade to XP SP2 , but it has
happened
to
me once before. I was only able to fix the problem with a reinstall of
Windows (this problem was not the reason for the reinstall). I have
been
unable to find any info on this problem in the knowledge base or
elsewhere.







  #26  
Old October 30th 04, 12:40 AM
az
external usenet poster
 
Posts: n/a
Default Help and Support Center Online Search of Knowledge Base

"jmike" wrote:
Thanks. In another interesting twist, my knowledge base results have been
limited to "40 results". Unless I set the results to a lesser amount, but
anything over 40 returns just 40. Where are these numbers stored and what is
limiting this? I know where in the registry this number is stored, but
changing the value does not chage the results.


Weird, 'cos now I'm getting a maximum of 41 results, and very occasionally
42. I guess it'll have to do. This is weird voodoo and the programmer
responsible should be ashamed of themselves.

az

  #27  
Old October 30th 04, 02:48 AM
jmike
external usenet poster
 
Posts: n/a
Default Help and Support Center Online Search of Knowledge Base

az

Yeah, I get 41 also. And I can't find where that number is hidden, in the
registry or elsewhere. Probably in binary or disguised in some way. Strange
is right, and yes, the programmers should provide a fix for this, if they
even know what they did. And where are Microsoft MVP's??? We could use a
little of their expertise right now.

But if we are both getting 41 results then we must have something in common
which we might be able to use to figure this out, even though you had
Netscape Smart Download manager installed and I had DAP. I have since
installed Fresh Download which does not cause the results to go to zero. I
sent a emails to both Microsoft and Speedbit (authors of DAP) about this,
but, of course, I have gotten no response from either of them. You would
think that... Oh well, eventually someone with more time and smarts than I
have will resolve this issue.


az wrote:

"jmike" wrote:
Thanks. In another interesting twist, my knowledge base results have been
limited to "40 results". Unless I set the results to a lesser amount, but
anything over 40 returns just 40. Where are these numbers stored and what is
limiting this? I know where in the registry this number is stored, but
changing the value does not chage the results.


Weird, 'cos now I'm getting a maximum of 41 results, and very occasionally
42. I guess it'll have to do. This is weird voodoo and the programmer
responsible should be ashamed of themselves.

az

  #28  
Old February 13th 05, 12:39 PM
imtigger
external usenet poster
 
Posts: n/a
Default Help and Support Center Online Search of Knowledge Base

DAMN!! After all this time... I finally fixed it!!!!!!!!!

Yes, DAP is the problem, but you don't have to uninstall it, you just need
to uncheck the IE integration and BAM! You get your online search
capabilites back.

You can still download with DAP by right-clicking and clicking "download
with DAP", works perfect.

I hope those with this same problem can see this post! It was driving me
NUTZ!

Take care all...

Dan B
imtigger

"jmike" wrote:

az,

You are correct! Installing DAP caused the KB results to stop and
uninstalling it returned them again. Thanks. I was running out of hair to
pull out over this issue. Perhaps, Microsoft or one of the download manager
vendors would like to do a more exhaustive study of this to develope a fix,
but I am 'appy with being able to use HSC again. Tell the world!



"jmike" wrote:

az

Thanks, I think you are probably correct in you asumptions. My curiosity is
up now so I will install and uninstall DAP to see what happens. I'll let you
know... But, first a backup, so...



"az" wrote:

I'm not a windows expert, by any means, but I am an experienced computer
programmer and admin, so the following is my understanding of what was
happening.

The Netscape SmartDownload manager tries to help you out with Web downloads
by remembering where the file was coming from, and allowing you to restart a
download half way through when, for example, your internet connection dies.
It tries to do this for all download from any browser. Invented in the days
of dodgy modem connections to the internet.

In order to do that, it has to somehow intercept all attempts to download
files from any browser. How it does this, I don't know. But what I surmise
is that it was also intercepting the attempts to download data from the
knowledge base, but that whatver it was doing was not compatible with Help
and Support Center.

I'm sure there are other programs which do this too -- I guess the DAP you
mention is one of them, and Getright is another.

I've seen Getright mentioned ias a potential cause of this problem, but
never knew what it was. The articles in this topic got me thinking and
prompted me to try uninstalling SmartDownload, and it worked for me.

Anything which gets involved in the process of downloading files from the
Internet has to somehow interfere with or hijack the procedure the browser
itself is using. Help And Support Center is just another browser, and will
use much the same procedures as IE, so anything which interferes with
external downloads might be the culprit if Help and Support can't get to
external resources on the knowledge base.

My best guess is that if you install this DAP, your problem will return, but
that uninstalling it will make the problem go away again. I doubt you'd have
to re-install Windows, but don't rely on that, it's only my best guess!

"jmike" wrote:

az,

Ok, sounds reasonable. Could you be a little more specific. I mean, how does
it put itself in the way of the remote connection? Is my download program the
culprit? I notice that Getright and "Smart Download" from Netscape have been
responsible for causing the error. Is that what you are referring to? (In the
way of the remote connection)? I was using DAP when the problems occurred on
my machine. I don't have it installed now, though, and I don't currently have
the problem. Not sure if I want to tempt fate, just finished a long-winded
reinstall of my system. Its running fine now.

Thanks for the response.



"az" wrote:

"jmike" wrote:

My Help and Support Center suddenly stopped receiving responses from
Microsoft Knowledge Base. It lists "0 results" for knowledge base while the
other searches continue to respond as before.

After having this problem for who knows how long, I finally found what was
causing it for *me*. I had Netscape browser installed with "Smart Download".
When I uninstalled SmartDowload the problem went away (all of five minutes
ago after many many, hours of looking for solutions). !!!! Happy me!!!

My suggestion to anyone with this problem is to look at any software you
have installed which might put itself in the way of a remote connection.

  #29  
Old February 13th 05, 03:52 PM
Ramesh, MS-MVP
external usenet poster
 
Posts: n/a
Default Help and Support Center Online Search of Knowledge Base

Good post! It was known that Getright (not sure about the version) caused
this in the past.

How to disable third-party download managers?:
http://windowsxp.mvps.org/ie/downloadmgrs.htm

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


"imtigger" wrote in message
...
DAMN!! After all this time... I finally fixed it!!!!!!!!!

Yes, DAP is the problem, but you don't have to uninstall it, you just need
to uncheck the IE integration and BAM! You get your online search
capabilites back.

You can still download with DAP by right-clicking and clicking "download
with DAP", works perfect.

I hope those with this same problem can see this post! It was driving me
NUTZ!

Take care all...

Dan B
imtigger

"jmike" wrote:

az,

You are correct! Installing DAP caused the KB results to stop and
uninstalling it returned them again. Thanks. I was running out of hair to
pull out over this issue. Perhaps, Microsoft or one of the download
manager
vendors would like to do a more exhaustive study of this to develope a
fix,
but I am 'appy with being able to use HSC again. Tell the world!



"jmike" wrote:

az

Thanks, I think you are probably correct in you asumptions. My
curiosity is
up now so I will install and uninstall DAP to see what happens. I'll
let you
know... But, first a backup, so...



"az" wrote:

I'm not a windows expert, by any means, but I am an experienced
computer
programmer and admin, so the following is my understanding of what
was
happening.

The Netscape SmartDownload manager tries to help you out with Web
downloads
by remembering where the file was coming from, and allowing you to
restart a
download half way through when, for example, your internet connection
dies.
It tries to do this for all download from any browser. Invented in
the days
of dodgy modem connections to the internet.

In order to do that, it has to somehow intercept all attempts to
download
files from any browser. How it does this, I don't know. But what I
surmise
is that it was also intercepting the attempts to download data from
the
knowledge base, but that whatver it was doing was not compatible with
Help
and Support Center.

I'm sure there are other programs which do this too -- I guess the
DAP you
mention is one of them, and Getright is another.

I've seen Getright mentioned ias a potential cause of this problem,
but
never knew what it was. The articles in this topic got me thinking
and
prompted me to try uninstalling SmartDownload, and it worked for me.

Anything which gets involved in the process of downloading files from
the
Internet has to somehow interfere with or hijack the procedure the
browser
itself is using. Help And Support Center is just another browser,
and will
use much the same procedures as IE, so anything which interferes with
external downloads might be the culprit if Help and Support can't get
to
external resources on the knowledge base.

My best guess is that if you install this DAP, your problem will
return, but
that uninstalling it will make the problem go away again. I doubt
you'd have
to re-install Windows, but don't rely on that, it's only my best
guess!

"jmike" wrote:

az,

Ok, sounds reasonable. Could you be a little more specific. I mean,
how does
it put itself in the way of the remote connection? Is my download
program the
culprit? I notice that Getright and "Smart Download" from Netscape
have been
responsible for causing the error. Is that what you are referring
to? (In the
way of the remote connection)? I was using DAP when the problems
occurred on
my machine. I don't have it installed now, though, and I don't
currently have
the problem. Not sure if I want to tempt fate, just finished a
long-winded
reinstall of my system. Its running fine now.

Thanks for the response.



"az" wrote:

"jmike" wrote:

My Help and Support Center suddenly stopped receiving responses
from
Microsoft Knowledge Base. It lists "0 results" for knowledge
base while the
other searches continue to respond as before.

After having this problem for who knows how long, I finally
found what was
causing it for *me*. I had Netscape browser installed with
"Smart Download".
When I uninstalled SmartDowload the problem went away (all of
five minutes
ago after many many, hours of looking for solutions). !!!!
Happy me!!!

My suggestion to anyone with this problem is to look at any
software you
have installed which might put itself in the way of a remote
connection.


  #30  
Old February 14th 05, 07:47 AM
imtigger
external usenet poster
 
Posts: n/a
Default Help and Support Center Online Search of Knowledge Base

Thanks for the heads-up on the "toolbar cop" download... great utility!

Take care,

Dan B
imtigger

"Ramesh, MS-MVP" wrote:

Good post! It was known that Getright (not sure about the version) caused
this in the past.

How to disable third-party download managers?:
http://windowsxp.mvps.org/ie/downloadmgrs.htm

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


"imtigger" wrote in message
...
DAMN!! After all this time... I finally fixed it!!!!!!!!!

Yes, DAP is the problem, but you don't have to uninstall it, you just need
to uncheck the IE integration and BAM! You get your online search
capabilites back.

You can still download with DAP by right-clicking and clicking "download
with DAP", works perfect.

I hope those with this same problem can see this post! It was driving me
NUTZ!

Take care all...

Dan B
imtigger

"jmike" wrote:

az,

You are correct! Installing DAP caused the KB results to stop and
uninstalling it returned them again. Thanks. I was running out of hair to
pull out over this issue. Perhaps, Microsoft or one of the download
manager
vendors would like to do a more exhaustive study of this to develope a
fix,
but I am 'appy with being able to use HSC again. Tell the world!



"jmike" wrote:

az

Thanks, I think you are probably correct in you asumptions. My
curiosity is
up now so I will install and uninstall DAP to see what happens. I'll
let you
know... But, first a backup, so...



"az" wrote:

I'm not a windows expert, by any means, but I am an experienced
computer
programmer and admin, so the following is my understanding of what
was
happening.

The Netscape SmartDownload manager tries to help you out with Web
downloads
by remembering where the file was coming from, and allowing you to
restart a
download half way through when, for example, your internet connection
dies.
It tries to do this for all download from any browser. Invented in
the days
of dodgy modem connections to the internet.

In order to do that, it has to somehow intercept all attempts to
download
files from any browser. How it does this, I don't know. But what I
surmise
is that it was also intercepting the attempts to download data from
the
knowledge base, but that whatver it was doing was not compatible with
Help
and Support Center.

I'm sure there are other programs which do this too -- I guess the
DAP you
mention is one of them, and Getright is another.

I've seen Getright mentioned ias a potential cause of this problem,
but
never knew what it was. The articles in this topic got me thinking
and
prompted me to try uninstalling SmartDownload, and it worked for me.

Anything which gets involved in the process of downloading files from
the
Internet has to somehow interfere with or hijack the procedure the
browser
itself is using. Help And Support Center is just another browser,
and will
use much the same procedures as IE, so anything which interferes with
external downloads might be the culprit if Help and Support can't get
to
external resources on the knowledge base.

My best guess is that if you install this DAP, your problem will
return, but
that uninstalling it will make the problem go away again. I doubt
you'd have
to re-install Windows, but don't rely on that, it's only my best
guess!

"jmike" wrote:

az,

Ok, sounds reasonable. Could you be a little more specific. I mean,
how does
it put itself in the way of the remote connection? Is my download
program the
culprit? I notice that Getright and "Smart Download" from Netscape
have been
responsible for causing the error. Is that what you are referring
to? (In the
way of the remote connection)? I was using DAP when the problems
occurred on
my machine. I don't have it installed now, though, and I don't
currently have
the problem. Not sure if I want to tempt fate, just finished a
long-winded
reinstall of my system. Its running fine now.

Thanks for the response.



"az" wrote:

"jmike" wrote:

My Help and Support Center suddenly stopped receiving responses
from
Microsoft Knowledge Base. It lists "0 results" for knowledge
base while the
other searches continue to respond as before.

After having this problem for who knows how long, I finally
found what was
causing it for *me*. I had Netscape browser installed with
"Smart Download".
When I uninstalled SmartDowload the problem went away (all of
five minutes
ago after many many, hours of looking for solutions). !!!!
Happy me!!!

My suggestion to anyone with this problem is to look at any
software you
have installed which might put itself in the way of a remote
connection.



 




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