user password keeps on expiring

I have a workstation with windows xp pro installed.
every few days when the user tries to log in the system
reports that the password has expired and that a new one
should be entered.

The user enters a new password and when he tries to log
in with the new password the system reports that the user
cannot log in due to account restrictions.

The only way to enable the user to log into his account
is by booting into safe mode, logging in as administrator
and re-setting the user password.

I checked the user settings and the check box
for "password never expires" is checked. The option
for "user must change password on login" is NOT checked.
The user has an Administrator account.

highly frustrating!
Anine

Windows XP prompts you to change your password change even after you have
already changed your password
http://support.microsoft.com/default...&Product=winxp

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

-----------------------------------------------------------------------------------

"Anine" wrote in message:
...

|I have a workstation with windows xp pro installed.
| every few days when the user tries to log in the system
| reports that the password has expired and that a new one
| should be entered.
|
| The user enters a new password and when he tries to log
| in with the new password the system reports that the user
| cannot log in due to account restrictions.
|
| The only way to enable the user to log into his account
| is by booting into safe mode, logging in as administrator
| and re-setting the user password.
|
| I checked the user settings and the check box
| for "password never expires" is checked. The option
| for "user must change password on login" is NOT checked.
| The user has an Administrator account.
|
| highly frustrating!
| Anine
|

I saw the article yes but could find no way to actually
obtain the hotfix.

clicking on the link returned me to the windows support
page.

I'm running a windows update with the hopes of one of the
service packs and/or fixes will remedy the problem.

Anine


-----Original Message-----
Windows XP prompts you to change your password change
even after you have
already changed your password
http://support.microsoft.com/default.aspx?scid=kb;en-
us;831571&Product=winxp

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

---------------------------------------------------------
--------------------------

"Anine" wrote in
message:
...

|I have a workstation with windows xp pro installed.
| every few days when the user tries to log in the
system
| reports that the password has expired and that a new
one
| should be entered.
|
| The user enters a new password and when he tries to
log
| in with the new password the system reports that the
user
| cannot log in due to account restrictions.
|
| The only way to enable the user to log into his
account
| is by booting into safe mode, logging in as
administrator
| and re-setting the user password.
|
| I checked the user settings and the check box
| for "password never expires" is checked. The option
| for "user must change password on login" is NOT
checked.
| The user has an Administrator account.
|
| highly frustrating!
| Anine
|
.

Read the article carefully and thoroughly:

"To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix"

"....charges that are ordinarily incurred for support calls may be canceled
if a Microsoft Support Professional determines that a specific update will
resolve your problem".

Contact Microsoft support to obtain the fix, the only way to get it.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

--------------------------------------------------------------------------

wrote in message:
...

|I saw the article yes but could find no way to actually
| obtain the hotfix.
|
| clicking on the link returned me to the windows support
| page.
|
| I'm running a windows update with the hopes of one of the
| service packs and/or fixes will remedy the problem.
|
| Anine