Warning buying MS product

Bought a copy of MS Streets & Trips short time ago. I already had a number
of GPS programs but bought the package because it included a small GPS
receiver that connects to a usb port.

S&T works as expected, GPS receiver doesn't work anywhere near reliably,
perhaps 5% of time (at first, doesn't seem to do more than light up now) and
has never kept working longer than a few minutes.

And that's across 4 pcs so I think it safe to assume it's toast given
everything works properly when I hook up my standalone Garmin GPS to any of
these software packages.

MS takes no responsibility for the peice of hardware, even stating in the
packaging (only readable after opening) to go to Pharos (GPS manufacturer)
for support for it. Pharos simply stated 'take it back and get your money
back'!!! Dealer won't take it back as it was old stock when I bought it at a
loss already for him instead telling me to "send it in for warranty".

WHAT F***ING WARRANTY does one have when both pass the buck for brand new
item.

So I end up swallowing another cost for something that doesn't work and
never did.

MS, you wonder why I will try first and sometimes continue to use "pirated"
software. You steal money out of my pocket continually for defective
products so it's the only way to protect myself.

news.microsoft.com wrote:
Bought a copy of MS Streets & Trips short time ago. I already had a
number of GPS programs but bought the package because it included a
small GPS receiver that connects to a usb port.

S&T works as expected, GPS receiver doesn't work anywhere near
reliably, perhaps 5% of time (at first, doesn't seem to do more
than light up now) and has never kept working longer than a few
minutes.
And that's across 4 pcs so I think it safe to assume it's toast
given everything works properly when I hook up my standalone Garmin
GPS to any of these software packages.

MS takes no responsibility for the peice of hardware, even stating
in the packaging (only readable after opening) to go to Pharos (GPS
manufacturer) for support for it. Pharos simply stated 'take it
back and get your money back'!!! Dealer won't take it back as it
was old stock when I bought it at a loss already for him instead
telling me to "send it in for warranty".
WHAT F***ING WARRANTY does one have when both pass the buck for
brand new item.

So I end up swallowing another cost for something that doesn't work
and never did.

MS, you wonder why I will try first and sometimes continue to use
"pirated" software. You steal money out of my pocket continually
for defective products so it's the only way to protect myself.

You bought a probably out-of-date version of something at a discounted price
and it didn't go well so you are blaming someone else?

What do your parents/teachers say?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

news.microsoft.com wrote:
Bought a copy of MS Streets & Trips short time ago. I already had a
number of GPS programs but bought the package because it included a
small GPS receiver that connects to a usb port.

S&T works as expected, GPS receiver doesn't work anywhere near
reliably, perhaps 5% of time (at first, doesn't seem to do more
than light up now) and has never kept working longer than a few
minutes.
And that's across 4 pcs so I think it safe to assume it's toast
given everything works properly when I hook up my standalone Garmin
GPS to any of these software packages.

MS takes no responsibility for the peice of hardware, even stating
in the packaging (only readable after opening) to go to Pharos (GPS
manufacturer) for support for it. Pharos simply stated 'take it
back and get your money back'!!! Dealer won't take it back as it
was old stock when I bought it at a loss already for him instead
telling me to "send it in for warranty".
WHAT F***ING WARRANTY does one have when both pass the buck for
brand new item.

So I end up swallowing another cost for something that doesn't work
and never did.

MS, you wonder why I will try first and sometimes continue to use
"pirated" software. You steal money out of my pocket continually
for defective products so it's the only way to protect myself.

You bought a probably out-of-date version of something at a discounted price
and it didn't go well so you are blaming someone else?

What do your parents/teachers say?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

"Shenan Stanley" wrote in message
...
news.microsoft.com wrote:
Bought a copy of MS Streets & Trips short time ago. I already had a
number of GPS programs but bought the package because it included a
small GPS receiver that connects to a usb port.

S&T works as expected, GPS receiver doesn't work anywhere near
reliably, perhaps 5% of time (at first, doesn't seem to do more
than light up now) and has never kept working longer than a few
minutes.
And that's across 4 pcs so I think it safe to assume it's toast
given everything works properly when I hook up my standalone Garmin
GPS to any of these software packages.

MS takes no responsibility for the peice of hardware, even stating
in the packaging (only readable after opening) to go to Pharos (GPS
manufacturer) for support for it. Pharos simply stated 'take it
back and get your money back'!!! Dealer won't take it back as it
was old stock when I bought it at a loss already for him instead
telling me to "send it in for warranty".
WHAT F***ING WARRANTY does one have when both pass the buck for
brand new item.

So I end up swallowing another cost for something that doesn't work
and never did.

MS, you wonder why I will try first and sometimes continue to use
"pirated" software. You steal money out of my pocket continually
for defective products so it's the only way to protect myself.

You bought a probably out-of-date version of something at a discounted
price and it didn't go well so you are blaming someone else?

No, I went into a store and bought a product in it's original packaging at
the
asking price. The included hardware does not work and neither MS (who
"branded" the product) nor the hardware manufacturer take any
reasponsibility.

THAT AIN"T RIGHT!!!


What do your parents/teachers say?

Morally and ethically they'd agree. I know right from wrong and it's
certainly
wrong that it's the paying consumer always taking the chance if it works or
not with no recourse. If the dealer won't take it back, MS should least
offer
a refund as it is their product. And I don't care when it was made, it isn't
biological
so didn't "go bad".

As I said, just drives people to pirate. You don't like that; too bad. I
couldn't give
a hoot what you do or don't like, just give me back my money.


--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

"Shenan Stanley" wrote in message
...
news.microsoft.com wrote:
Bought a copy of MS Streets & Trips short time ago. I already had a
number of GPS programs but bought the package because it included a
small GPS receiver that connects to a usb port.

S&T works as expected, GPS receiver doesn't work anywhere near
reliably, perhaps 5% of time (at first, doesn't seem to do more
than light up now) and has never kept working longer than a few
minutes.
And that's across 4 pcs so I think it safe to assume it's toast
given everything works properly when I hook up my standalone Garmin
GPS to any of these software packages.

MS takes no responsibility for the peice of hardware, even stating
in the packaging (only readable after opening) to go to Pharos (GPS
manufacturer) for support for it. Pharos simply stated 'take it
back and get your money back'!!! Dealer won't take it back as it
was old stock when I bought it at a loss already for him instead
telling me to "send it in for warranty".
WHAT F***ING WARRANTY does one have when both pass the buck for
brand new item.

So I end up swallowing another cost for something that doesn't work
and never did.

MS, you wonder why I will try first and sometimes continue to use
"pirated" software. You steal money out of my pocket continually
for defective products so it's the only way to protect myself.

You bought a probably out-of-date version of something at a discounted
price and it didn't go well so you are blaming someone else?

No, I went into a store and bought a product in it's original packaging at
the
asking price. The included hardware does not work and neither MS (who
"branded" the product) nor the hardware manufacturer take any
reasponsibility.

THAT AIN"T RIGHT!!!


What do your parents/teachers say?

Morally and ethically they'd agree. I know right from wrong and it's
certainly
wrong that it's the paying consumer always taking the chance if it works or
not with no recourse. If the dealer won't take it back, MS should least
offer
a refund as it is their product. And I don't care when it was made, it isn't
biological
so didn't "go bad".

As I said, just drives people to pirate. You don't like that; too bad. I
couldn't give
a hoot what you do or don't like, just give me back my money.


--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Since the software works, and that isn't what your beef is, WHY are you
ranting here? Also thanks for telling the world you are a self
proclaimed thief!

news.microsoft.com wrote:
Bought a copy of MS Streets & Trips short time ago. I already had a number
of GPS programs but bought the package because it included a small GPS
receiver that connects to a usb port.

S&T works as expected, GPS receiver doesn't work anywhere near reliably,
perhaps 5% of time (at first, doesn't seem to do more than light up now) and
has never kept working longer than a few minutes.

And that's across 4 pcs so I think it safe to assume it's toast given
everything works properly when I hook up my standalone Garmin GPS to any of
these software packages.

MS takes no responsibility for the peice of hardware, even stating in the
packaging (only readable after opening) to go to Pharos (GPS manufacturer)
for support for it. Pharos simply stated 'take it back and get your money
back'!!! Dealer won't take it back as it was old stock when I bought it at a
loss already for him instead telling me to "send it in for warranty".

WHAT F***ING WARRANTY does one have when both pass the buck for brand new
item.

So I end up swallowing another cost for something that doesn't work and
never did.

MS, you wonder why I will try first and sometimes continue to use "pirated"
software. You steal money out of my pocket continually for defective
products so it's the only way to protect myself.

Since the software works, and that isn't what your beef is, WHY are you
ranting here? Also thanks for telling the world you are a self
proclaimed thief!

news.microsoft.com wrote:
Bought a copy of MS Streets & Trips short time ago. I already had a number
of GPS programs but bought the package because it included a small GPS
receiver that connects to a usb port.

S&T works as expected, GPS receiver doesn't work anywhere near reliably,
perhaps 5% of time (at first, doesn't seem to do more than light up now) and
has never kept working longer than a few minutes.

And that's across 4 pcs so I think it safe to assume it's toast given
everything works properly when I hook up my standalone Garmin GPS to any of
these software packages.

MS takes no responsibility for the peice of hardware, even stating in the
packaging (only readable after opening) to go to Pharos (GPS manufacturer)
for support for it. Pharos simply stated 'take it back and get your money
back'!!! Dealer won't take it back as it was old stock when I bought it at a
loss already for him instead telling me to "send it in for warranty".

WHAT F***ING WARRANTY does one have when both pass the buck for brand new
item.

So I end up swallowing another cost for something that doesn't work and
never did.

MS, you wonder why I will try first and sometimes continue to use "pirated"
software. You steal money out of my pocket continually for defective
products so it's the only way to protect myself.

Were you born a HoopleHead thief, or did you work your way down?

"news.microsoft.com" pjp_is_located_@_hotmail_dot_com wrote in message
...
: Bought a copy of MS Streets & Trips short time ago. I already had a number
: of GPS programs but bought the package because it included a small GPS
: receiver that connects to a usb port.
:
: S&T works as expected, GPS receiver doesn't work anywhere near reliably,
: perhaps 5% of time (at first, doesn't seem to do more than light up now)
and
: has never kept working longer than a few minutes.
:
: And that's across 4 pcs so I think it safe to assume it's toast given
: everything works properly when I hook up my standalone Garmin GPS to any
of
: these software packages.
:
: MS takes no responsibility for the peice of hardware, even stating in the
: packaging (only readable after opening) to go to Pharos (GPS manufacturer)
: for support for it. Pharos simply stated 'take it back and get your money
: back'!!! Dealer won't take it back as it was old stock when I bought it at
a
: loss already for him instead telling me to "send it in for warranty".
:
: WHAT F***ING WARRANTY does one have when both pass the buck for brand new
: item.
:
: So I end up swallowing another cost for something that doesn't work and
: never did.
:
: MS, you wonder why I will try first and sometimes continue to use
"pirated"
: software. You steal money out of my pocket continually for defective
: products so it's the only way to protect myself.
:
:

Were you born a HoopleHead thief, or did you work your way down?

"news.microsoft.com" pjp_is_located_@_hotmail_dot_com wrote in message
...
: Bought a copy of MS Streets & Trips short time ago. I already had a number
: of GPS programs but bought the package because it included a small GPS
: receiver that connects to a usb port.
:
: S&T works as expected, GPS receiver doesn't work anywhere near reliably,
: perhaps 5% of time (at first, doesn't seem to do more than light up now)
and
: has never kept working longer than a few minutes.
:
: And that's across 4 pcs so I think it safe to assume it's toast given
: everything works properly when I hook up my standalone Garmin GPS to any
of
: these software packages.
:
: MS takes no responsibility for the peice of hardware, even stating in the
: packaging (only readable after opening) to go to Pharos (GPS manufacturer)
: for support for it. Pharos simply stated 'take it back and get your money
: back'!!! Dealer won't take it back as it was old stock when I bought it at
a
: loss already for him instead telling me to "send it in for warranty".
:
: WHAT F***ING WARRANTY does one have when both pass the buck for brand new
: item.
:
: So I end up swallowing another cost for something that doesn't work and
: never did.
:
: MS, you wonder why I will try first and sometimes continue to use
"pirated"
: software. You steal money out of my pocket continually for defective
: products so it's the only way to protect myself.
:
:

"Bob I" wrote in message
...
Since the software works, and that isn't what your beef is, WHY are you
ranting here? Also thanks for telling the world you are a self proclaimed
thief!

I bought it for the hardware (included GPS transponder). Certainly didn't
care if I had S&T as I already have OziExplorer, Garmin Mapsource, MapPoint
(later ver than the S&T) and MapSend. I'll repeat, the included hardware
doesn't work hence I should be able to get a refund which I can't as no-one
takes any responsibility. That's what the rants about!

news.microsoft.com wrote:
Bought a copy of MS Streets & Trips short time ago. I already had a
number of GPS programs but bought the package because it included a small
GPS receiver that connects to a usb port.

S&T works as expected, GPS receiver doesn't work anywhere near reliably,
perhaps 5% of time (at first, doesn't seem to do more than light up now)
and has never kept working longer than a few minutes.

And that's across 4 pcs so I think it safe to assume it's toast given
everything works properly when I hook up my standalone Garmin GPS to any
of these software packages.

MS takes no responsibility for the peice of hardware, even stating in the
packaging (only readable after opening) to go to Pharos (GPS
manufacturer) for support for it. Pharos simply stated 'take it back and
get your money back'!!! Dealer won't take it back as it was old stock
when I bought it at a loss already for him instead telling me to "send it
in for warranty".

WHAT F***ING WARRANTY does one have when both pass the buck for brand new
item.

So I end up swallowing another cost for something that doesn't work and
never did.

MS, you wonder why I will try first and sometimes continue to use
"pirated" software. You steal money out of my pocket continually for
defective products so it's the only way to protect myself.

"Bob I" wrote in message
...
Since the software works, and that isn't what your beef is, WHY are you
ranting here? Also thanks for telling the world you are a self proclaimed
thief!

I bought it for the hardware (included GPS transponder). Certainly didn't
care if I had S&T as I already have OziExplorer, Garmin Mapsource, MapPoint
(later ver than the S&T) and MapSend. I'll repeat, the included hardware
doesn't work hence I should be able to get a refund which I can't as no-one
takes any responsibility. That's what the rants about!

news.microsoft.com wrote:
Bought a copy of MS Streets & Trips short time ago. I already had a
number of GPS programs but bought the package because it included a small
GPS receiver that connects to a usb port.

S&T works as expected, GPS receiver doesn't work anywhere near reliably,
perhaps 5% of time (at first, doesn't seem to do more than light up now)
and has never kept working longer than a few minutes.

And that's across 4 pcs so I think it safe to assume it's toast given
everything works properly when I hook up my standalone Garmin GPS to any
of these software packages.

MS takes no responsibility for the peice of hardware, even stating in the
packaging (only readable after opening) to go to Pharos (GPS
manufacturer) for support for it. Pharos simply stated 'take it back and
get your money back'!!! Dealer won't take it back as it was old stock
when I bought it at a loss already for him instead telling me to "send it
in for warranty".

WHAT F***ING WARRANTY does one have when both pass the buck for brand new
item.

So I end up swallowing another cost for something that doesn't work and
never did.

MS, you wonder why I will try first and sometimes continue to use
"pirated" software. You steal money out of my pocket continually for
defective products so it's the only way to protect myself.

In ,
news.microsoft.com pjp_is_located_@_hotmail_dot_com typed:
"Shenan Stanley" wrote in message
...
news.microsoft.com wrote:
Bought a copy of MS Streets & Trips short time ago. I
already had a number of GPS programs but bought the
package because it included a small GPS receiver that
connects to a usb port. S&T works as expected, GPS receiver doesn't work
anywhere
near reliably, perhaps 5% of time (at first, doesn't seem
to do more than light up now) and has never kept working
longer than a few minutes.
And that's across 4 pcs so I think it safe to assume
it's toast given everything works properly when I hook up
my standalone Garmin GPS to any of these software
packages. MS takes no responsibility for the peice of hardware,
even stating in the packaging (only readable after
opening) to go to Pharos (GPS manufacturer) for support
for it. Pharos simply stated 'take it back and get your
money back'!!! Dealer won't take it back as it was old
stock when I bought it at a loss already for him instead
telling me to "send it in for warranty". WHAT F***ING WARRANTY does one
have when both pass the
buck for brand new item.

So I end up swallowing another cost for something that
doesn't work and never did.

MS, you wonder why I will try first and sometimes
continue to use "pirated" software. You steal money out
of my pocket continually for defective products so it's
the only way to protect myself.

You bought a probably out-of-date version of something at
a discounted price and it didn't go well so you are
blaming someone else?

No, I went into a store and bought a product in it's
original packaging at the
asking price. The included hardware does not work and
neither MS (who "branded" the product) nor the hardware
manufacturer take any reasponsibility.

THAT AIN"T RIGHT!!!


What do your parents/teachers say?

Morally and ethically they'd agree. I know right from wrong
and it's certainly
wrong that it's the paying consumer always taking the
chance if it works or not with no recourse. If the dealer
won't take it back, MS should least offer
a refund as it is their product. And I don't care when it
was made, it isn't biological
so didn't "go bad".

As I said, just drives people to pirate. You don't like
that; too bad. I couldn't give
a hoot what you do or don't like, just give me back my
money.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


To the OP:

OK: Provide your full name, street address, city/state/zip and phone, along
with a valid e-mail address and an alternate e-mail address (no disposable
accounts, BTW) in a return post. Also include the proof of purchase,
date/time of sale and invoice number. In return you'll receive an RMA number
within three weeks and within 6 weeks after that, you'll receive notice
whether you'll receive another like product or a check for the amount you
paid, less S&H of course.
We'll also need you to return the complete product, properly packaged,
and all documentaiton what was supplied with the item in question. To verify
that you at one time actually installed the product, we will also need to
access your computer remotely for that verification. No personal information
will be sent to us that we don't already have during that access. The only
other check to be made of course will be to ascertain that your activation
code is current and functional.
65% Restocking charges will be applied, based on the then current selling
price of the item when you send us the bad unit, postage paid and a full
explanation of the problems you experienced.

In ,
news.microsoft.com pjp_is_located_@_hotmail_dot_com typed:
"Shenan Stanley" wrote in message
...
news.microsoft.com wrote:
Bought a copy of MS Streets & Trips short time ago. I
already had a number of GPS programs but bought the
package because it included a small GPS receiver that
connects to a usb port. S&T works as expected, GPS receiver doesn't work
anywhere
near reliably, perhaps 5% of time (at first, doesn't seem
to do more than light up now) and has never kept working
longer than a few minutes.
And that's across 4 pcs so I think it safe to assume
it's toast given everything works properly when I hook up
my standalone Garmin GPS to any of these software
packages. MS takes no responsibility for the peice of hardware,
even stating in the packaging (only readable after
opening) to go to Pharos (GPS manufacturer) for support
for it. Pharos simply stated 'take it back and get your
money back'!!! Dealer won't take it back as it was old
stock when I bought it at a loss already for him instead
telling me to "send it in for warranty". WHAT F***ING WARRANTY does one
have when both pass the
buck for brand new item.

So I end up swallowing another cost for something that
doesn't work and never did.

MS, you wonder why I will try first and sometimes
continue to use "pirated" software. You steal money out
of my pocket continually for defective products so it's
the only way to protect myself.

You bought a probably out-of-date version of something at
a discounted price and it didn't go well so you are
blaming someone else?

No, I went into a store and bought a product in it's
original packaging at the
asking price. The included hardware does not work and
neither MS (who "branded" the product) nor the hardware
manufacturer take any reasponsibility.

THAT AIN"T RIGHT!!!


What do your parents/teachers say?

Morally and ethically they'd agree. I know right from wrong
and it's certainly
wrong that it's the paying consumer always taking the
chance if it works or not with no recourse. If the dealer
won't take it back, MS should least offer
a refund as it is their product. And I don't care when it
was made, it isn't biological
so didn't "go bad".

As I said, just drives people to pirate. You don't like
that; too bad. I couldn't give
a hoot what you do or don't like, just give me back my
money.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


To the OP:

OK: Provide your full name, street address, city/state/zip and phone, along
with a valid e-mail address and an alternate e-mail address (no disposable
accounts, BTW) in a return post. Also include the proof of purchase,
date/time of sale and invoice number. In return you'll receive an RMA number
within three weeks and within 6 weeks after that, you'll receive notice
whether you'll receive another like product or a check for the amount you
paid, less S&H of course.
We'll also need you to return the complete product, properly packaged,
and all documentaiton what was supplied with the item in question. To verify
that you at one time actually installed the product, we will also need to
access your computer remotely for that verification. No personal information
will be sent to us that we don't already have during that access. The only
other check to be made of course will be to ascertain that your activation
code is current and functional.
65% Restocking charges will be applied, based on the then current selling
price of the item when you send us the bad unit, postage paid and a full
explanation of the problems you experienced.

"Twayne" wrote in message
...
In ,
news.microsoft.com pjp_is_located_@_hotmail_dot_com typed:
"Shenan Stanley" wrote in message
...
news.microsoft.com wrote:
Bought a copy of MS Streets & Trips short time ago. I
already had a number of GPS programs but bought the
package because it included a small GPS receiver that
connects to a usb port. S&T works as expected, GPS receiver doesn't
work anywhere
near reliably, perhaps 5% of time (at first, doesn't seem
to do more than light up now) and has never kept working
longer than a few minutes.
And that's across 4 pcs so I think it safe to assume
it's toast given everything works properly when I hook up
my standalone Garmin GPS to any of these software
packages. MS takes no responsibility for the peice of hardware,
even stating in the packaging (only readable after
opening) to go to Pharos (GPS manufacturer) for support
for it. Pharos simply stated 'take it back and get your
money back'!!! Dealer won't take it back as it was old
stock when I bought it at a loss already for him instead
telling me to "send it in for warranty". WHAT F***ING WARRANTY does one
have when both pass the
buck for brand new item.

So I end up swallowing another cost for something that
doesn't work and never did.

MS, you wonder why I will try first and sometimes
continue to use "pirated" software. You steal money out
of my pocket continually for defective products so it's
the only way to protect myself.

You bought a probably out-of-date version of something at
a discounted price and it didn't go well so you are
blaming someone else?

No, I went into a store and bought a product in it's
original packaging at the
asking price. The included hardware does not work and
neither MS (who "branded" the product) nor the hardware
manufacturer take any reasponsibility.

THAT AIN"T RIGHT!!!


What do your parents/teachers say?

Morally and ethically they'd agree. I know right from wrong
and it's certainly
wrong that it's the paying consumer always taking the
chance if it works or not with no recourse. If the dealer
won't take it back, MS should least offer
a refund as it is their product. And I don't care when it
was made, it isn't biological
so didn't "go bad".

As I said, just drives people to pirate. You don't like
that; too bad. I couldn't give
a hoot what you do or don't like, just give me back my
money.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


To the OP:

OK: Provide your full name, street address, city/state/zip and phone,
along with a valid e-mail address and an alternate e-mail address (no
disposable accounts, BTW) in a return post. Also include the proof of
purchase, date/time of sale and invoice number. In return you'll receive
an RMA number within three weeks and within 6 weeks after that, you'll
receive notice whether you'll receive another like product or a check for
the amount you paid, less S&H of course.
We'll also need you to return the complete product, properly packaged,
and all documentaiton what was supplied with the item in question. To
verify that you at one time actually installed the product, we will also
need to access your computer remotely for that verification. No personal
information will be sent to us that we don't already have during that
access. The only other check to be made of course will be to ascertain
that your activation code is current and functional.
65% Restocking charges will be applied, based on the then current
selling price of the item when you send us the bad unit, postage paid and
a full explanation of the problems you experienced.



Cute LOL

"Twayne" wrote in message
...
In ,
news.microsoft.com pjp_is_located_@_hotmail_dot_com typed:
"Shenan Stanley" wrote in message
...
news.microsoft.com wrote:
Bought a copy of MS Streets & Trips short time ago. I
already had a number of GPS programs but bought the
package because it included a small GPS receiver that
connects to a usb port. S&T works as expected, GPS receiver doesn't
work anywhere
near reliably, perhaps 5% of time (at first, doesn't seem
to do more than light up now) and has never kept working
longer than a few minutes.
And that's across 4 pcs so I think it safe to assume
it's toast given everything works properly when I hook up
my standalone Garmin GPS to any of these software
packages. MS takes no responsibility for the peice of hardware,
even stating in the packaging (only readable after
opening) to go to Pharos (GPS manufacturer) for support
for it. Pharos simply stated 'take it back and get your
money back'!!! Dealer won't take it back as it was old
stock when I bought it at a loss already for him instead
telling me to "send it in for warranty". WHAT F***ING WARRANTY does one
have when both pass the
buck for brand new item.

So I end up swallowing another cost for something that
doesn't work and never did.

MS, you wonder why I will try first and sometimes
continue to use "pirated" software. You steal money out
of my pocket continually for defective products so it's
the only way to protect myself.

You bought a probably out-of-date version of something at
a discounted price and it didn't go well so you are
blaming someone else?

No, I went into a store and bought a product in it's
original packaging at the
asking price. The included hardware does not work and
neither MS (who "branded" the product) nor the hardware
manufacturer take any reasponsibility.

THAT AIN"T RIGHT!!!


What do your parents/teachers say?

Morally and ethically they'd agree. I know right from wrong
and it's certainly
wrong that it's the paying consumer always taking the
chance if it works or not with no recourse. If the dealer
won't take it back, MS should least offer
a refund as it is their product. And I don't care when it
was made, it isn't biological
so didn't "go bad".

As I said, just drives people to pirate. You don't like
that; too bad. I couldn't give
a hoot what you do or don't like, just give me back my
money.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


To the OP:

OK: Provide your full name, street address, city/state/zip and phone,
along with a valid e-mail address and an alternate e-mail address (no
disposable accounts, BTW) in a return post. Also include the proof of
purchase, date/time of sale and invoice number. In return you'll receive
an RMA number within three weeks and within 6 weeks after that, you'll
receive notice whether you'll receive another like product or a check for
the amount you paid, less S&H of course.
We'll also need you to return the complete product, properly packaged,
and all documentaiton what was supplied with the item in question. To
verify that you at one time actually installed the product, we will also
need to access your computer remotely for that verification. No personal
information will be sent to us that we don't already have during that
access. The only other check to be made of course will be to ascertain
that your activation code is current and functional.
65% Restocking charges will be applied, based on the then current
selling price of the item when you send us the bad unit, postage paid and
a full explanation of the problems you experienced.



Cute LOL