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voice problem with windows messenger and msn messenger
I just purchased a new sony system with windows XP - in
trying to use Windows messenger - I can hear the other people but they can't hear me - so I downloaded MSN Messenger and have the same problem. I have no firewall running and neither do they. Yahoo Messenger works fine with no problems. All Wizard setups say that everything is working correctly. Never had this problem with Windows ME. I have all updates. Does anyone have a suggestion as to why this is happening. Thanks for any help. |
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#2
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voice problem with windows messenger and msn messenger
Greetings Fuzzy,
Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices. Then, both you and your contact should verify that the Windows XP Internet Connection Firewall isn't on -- click Start, then click the Control Panel. If you're in category view click Network and Internet connections then click Network Connections. Right click your network/internet connection, then click Properties. Click the Advanced Tab, and verify that the Internet Connection Firewall is unchecked. As well, if your contact is using some type of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm). If that's not the case, and if you or your contact are using a router (with UPnP support), you may need to remove the current port forwardings. To do so, click Start, All Programs, Accessories, Communications, Network Connections. Right-click the "Internet Gateway" (should be under the Internet Gateway heading) and choose Properties. Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close Messenger (right-click the Messenger icon, choose Exit), then restart Messenger. Also, you and your contact might try turning off the QoS Packet Scheduler. To do so, click Start, then click the Control Panel. If you're in category view click Network and Internet connections then click Network Connections. Right click your network/internet connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try again. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "fuzzy" wrote in message ... I just purchased a new sony system with windows XP - in trying to use Windows messenger - I can hear the other people but they can't hear me - so I downloaded MSN Messenger and have the same problem. I have no firewall running and neither do they. Yahoo Messenger works fine with no problems. All Wizard setups say that everything is working correctly. Never had this problem with Windows ME. I have all updates. Does anyone have a suggestion as to why this is happening. Thanks for any help. |
#3
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voice problem with windows messenger and msn messenger
Thanks so much for all of your suggestions - the QoS
Packet Scheduler is what did the trick. I was ready to return it to the store - so thanks again. Just one more quick question regarding this QoS - by unchecking this - could it possibly affect anything else that I may need to know about? Thanks again Jonathan. -----Original Message----- Greetings Fuzzy, Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices. Then, both you and your contact should verify that the Windows XP Internet Connection Firewall isn't on -- click Start, then click the Control Panel. If you're in category view click Network and Internet connections then click Network Connections. Right click your network/internet connection, then click Properties. Click the Advanced Tab, and verify that the Internet Connection Firewall is unchecked. As well, if your contact is using some type of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm). If that's not the case, and if you or your contact are using a router (with UPnP support), you may need to remove the current port forwardings. To do so, click Start, All Programs, Accessories, Communications, Network Connections. Right- click the "Internet Gateway" (should be under the Internet Gateway heading) and choose Properties. Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close Messenger (right-click the Messenger icon, choose Exit), then restart Messenger. Also, you and your contact might try turning off the QoS Packet Scheduler. To do so, click Start, then click the Control Panel. If you're in category view click Network and Internet connections then click Network Connections. Right click your network/internet connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try again. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "fuzzy" wrote in message ... I just purchased a new sony system with windows XP - in trying to use Windows messenger - I can hear the other people but they can't hear me - so I downloaded MSN Messenger and have the same problem. I have no firewall running and neither do they. Yahoo Messenger works fine with no problems. All Wizard setups say that everything is working correctly. Never had this problem with Windows ME. I have all updates. Does anyone have a suggestion as to why this is happening. Thanks for any help. . |
#4
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voice problem with windows messenger and msn messenger
Hi Fuzzy,
No, it won't affect anything else. Glad to be of assistance =) ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "fuzzy" wrote in message ... Thanks so much for all of your suggestions - the QoS Packet Scheduler is what did the trick. I was ready to return it to the store - so thanks again. Just one more quick question regarding this QoS - by unchecking this - could it possibly affect anything else that I may need to know about? Thanks again Jonathan. -----Original Message----- Greetings Fuzzy, Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices. Then, both you and your contact should verify that the Windows XP Internet Connection Firewall isn't on -- click Start, then click the Control Panel. If you're in category view click Network and Internet connections then click Network Connections. Right click your network/internet connection, then click Properties. Click the Advanced Tab, and verify that the Internet Connection Firewall is unchecked. As well, if your contact is using some type of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm). If that's not the case, and if you or your contact are using a router (with UPnP support), you may need to remove the current port forwardings. To do so, click Start, All Programs, Accessories, Communications, Network Connections. Right- click the "Internet Gateway" (should be under the Internet Gateway heading) and choose Properties. Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close Messenger (right-click the Messenger icon, choose Exit), then restart Messenger. Also, you and your contact might try turning off the QoS Packet Scheduler. To do so, click Start, then click the Control Panel. If you're in category view click Network and Internet connections then click Network Connections. Right click your network/internet connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try again. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "fuzzy" wrote in message ... I just purchased a new sony system with windows XP - in trying to use Windows messenger - I can hear the other people but they can't hear me - so I downloaded MSN Messenger and have the same problem. I have no firewall running and neither do they. Yahoo Messenger works fine with no problems. All Wizard setups say that everything is working correctly. Never had this problem with Windows ME. I have all updates. Does anyone have a suggestion as to why this is happening. Thanks for any help. . |
#5
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voice problem with windows messenger and msn messenger
Been reading your thread about the above and thought I'd put in my two-penny
worth. I have not attempted to use Windows Messenger, but MSN Messenger 6.1 and the voice capabilities (should that be incapabilities) have consumed two days, without success to resolve. I am running Windows XP with Norton Internet Security and Norton Anti-Virus (2003 versions). Despite trying just about every hint I can find from Microsoft, the guys at Symantec and other places, the problem of no voice communication within MSN Messenger remains. I'm still unsure if the problem may be with NIS or MSN Messenger. Two things about this concern me: 1) You mention about disabling QoS. On my machine it is not available to just uncheck the box, but it seems QoS has to be uninstalled. If uninstalling of QoS does not work and I find I need to reinstall is this a staright forward operation? From your comments it seems as if QoS is like the equivalent of our appendix. 2) You might not know the answer to this but I read that the port that voice communication is sent over varies (most likely not the correct technical term). So how can you ever be able to tell NIS to allow communication over a port you don't know the number of without enabling them all and allowing lots of nasties in your computer. I hope the above makes some sort of sense. -- Jeff Wright "Jonathan Kay [MVP]" wrote in message ... Hi Fuzzy, No, it won't affect anything else. Glad to be of assistance =) ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "fuzzy" wrote in message ... Thanks so much for all of your suggestions - the QoS Packet Scheduler is what did the trick. I was ready to return it to the store - so thanks again. Just one more quick question regarding this QoS - by unchecking this - could it possibly affect anything else that I may need to know about? Thanks again Jonathan. -----Original Message----- Greetings Fuzzy, Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices. Then, both you and your contact should verify that the Windows XP Internet Connection Firewall isn't on -- click Start, then click the Control Panel. If you're in category view click Network and Internet connections then click Network Connections. Right click your network/internet connection, then click Properties. Click the Advanced Tab, and verify that the Internet Connection Firewall is unchecked. As well, if your contact is using some type of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm). If that's not the case, and if you or your contact are using a router (with UPnP support), you may need to remove the current port forwardings. To do so, click Start, All Programs, Accessories, Communications, Network Connections. Right- click the "Internet Gateway" (should be under the Internet Gateway heading) and choose Properties. Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close Messenger (right-click the Messenger icon, choose Exit), then restart Messenger. Also, you and your contact might try turning off the QoS Packet Scheduler. To do so, click Start, then click the Control Panel. If you're in category view click Network and Internet connections then click Network Connections. Right click your network/internet connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try again. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "fuzzy" wrote in message ... I just purchased a new sony system with windows XP - in trying to use Windows messenger - I can hear the other people but they can't hear me - so I downloaded MSN Messenger and have the same problem. I have no firewall running and neither do they. Yahoo Messenger works fine with no problems. All Wizard setups say that everything is working correctly. Never had this problem with Windows ME. I have all updates. Does anyone have a suggestion as to why this is happening. Thanks for any help. . |
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