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#1
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Fax and Calling Card dialing rules
I encountered a problem and solution that may be of some
help to people. I read lots of posts, and several help links. I talked to Microsoft tier 1 support for almost two hours. Tier 2 support called the next day and we eventually found a solution. I have Windows XP Home with SP2. I wanted Fax to recognize when I was dialing a local number or long distance number. When it was a long distance number I wanted it to automatically use my calling card, without me manually entering all the commas and pin number every time. Let me tell you how to do this. Under Control Panel, Phone & Modem Options you get a window with three tabs. The first is Dialing Rules. Click "New" to create a new location that you are dialing from. You may go back and highlight it and click edit later for changes. Under the General tab I named my location, selected my country/region and entered my local area code. I didn't need to use any rules under the General tab. At the bottom choose tone or pulse. Click the Area Code Rules tab. I clicked "New" and created a new rule. My location does not require me to use the area code without the "1" to dial locally. I entered my local area code. I don't wish to limit any prefixes (some prefixes dial like a local number, but get charged more by the phone company). At the bottom I left both boxes un-checked. You would obviously set this up appropriately for your area, since area codes and prefixes may act differently in yours. Click OK to save and go back to the Edit Location window. Click Calling Card tab. Several calling cards are already listed for you to use. I use a Sam's Club card and had to create my own. Click "New" to create a new card with your own rules. Name your card. Now this is where MS support came it. We determined that I must keep the "Account number" field blank. He couldn't explain it, but for Windows to used my rules correctly I had to put my calling card number in the "Personal Identification Number (PIN)" field only. Now I don't want my card used for international or local calls, so I just utilized the "Long Distance" tab. Click it. Enter the access number at the top (the 800 number for the card). I entered all ten numbers together (no spaces, dashes or parenthesis). Enter your calling card dialing steps. Use the six buttons at the bottom to enter steps. You may specify a lengh of time to wait under the "Wait for Prompt..." button. My steps look like this: Dial the access number. Wait for 6 seconds. Dial the PIN number. Wait for a voice message to end. Dial the area code and number. Wait for 6 seconds. Click OK to save. You are now back at the Edit location window. With your new calling card checked (dot within circle) you should see your calling card PIN under the PIN field and the Account number field should be blank. The reason I called support is because Fax never even tried to used my calling card rules. It would dial a local number correctly, but for long distance it would dial the "1", area code number of the destination fax. It never dialed the calling card 800 number. I had tried using the International rules tab instead of Long Distance. I tried using number is "canonical" form, where I could enter the number all in one field, but that didn't work. I even entered my pin number in both the "Account Number" field and the "PIN" field, while only selecting the PIN under the dialing rules (so it should completely ignore the account number). It didn't make sense to me nor MS Support, but this only works correctly if the "Account number" field is left blank. Anyway, now I can enter a local number and it will not dial the area code. I can enter a long distance number and it will use the calling card. One more thing. I use the Send Fax Wizard. It automatically comes up when I send a fax. I make sure "Use dialing rules" is checked and my location I created is selected. From this wizard you can click the "Dialing rules..." button to edit the profile I just walked you through. No need to go back through Control Panel. Hope this helps. If you know anything about my "Account number" issue, please let me know. |
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#2
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Fax and Calling Card dialing rules
Bear in mind that if your Calling card settings are part of the per-user
settings, you are out of luck with Windows XP Fax. The XP Fax Service can only run under the System account, so per-user settings are not available to it. -- Russ Valentine [MVP-Outlook] "e6bwhiz" wrote in message ... I encountered a problem and solution that may be of some help to people. I read lots of posts, and several help links. I talked to Microsoft tier 1 support for almost two hours. Tier 2 support called the next day and we eventually found a solution. I have Windows XP Home with SP2. I wanted Fax to recognize when I was dialing a local number or long distance number. When it was a long distance number I wanted it to automatically use my calling card, without me manually entering all the commas and pin number every time. Let me tell you how to do this. Under Control Panel, Phone & Modem Options you get a window with three tabs. The first is Dialing Rules. Click "New" to create a new location that you are dialing from. You may go back and highlight it and click edit later for changes. Under the General tab I named my location, selected my country/region and entered my local area code. I didn't need to use any rules under the General tab. At the bottom choose tone or pulse. Click the Area Code Rules tab. I clicked "New" and created a new rule. My location does not require me to use the area code without the "1" to dial locally. I entered my local area code. I don't wish to limit any prefixes (some prefixes dial like a local number, but get charged more by the phone company). At the bottom I left both boxes un-checked. You would obviously set this up appropriately for your area, since area codes and prefixes may act differently in yours. Click OK to save and go back to the Edit Location window. Click Calling Card tab. Several calling cards are already listed for you to use. I use a Sam's Club card and had to create my own. Click "New" to create a new card with your own rules. Name your card. Now this is where MS support came it. We determined that I must keep the "Account number" field blank. He couldn't explain it, but for Windows to used my rules correctly I had to put my calling card number in the "Personal Identification Number (PIN)" field only. Now I don't want my card used for international or local calls, so I just utilized the "Long Distance" tab. Click it. Enter the access number at the top (the 800 number for the card). I entered all ten numbers together (no spaces, dashes or parenthesis). Enter your calling card dialing steps. Use the six buttons at the bottom to enter steps. You may specify a lengh of time to wait under the "Wait for Prompt..." button. My steps look like this: Dial the access number. Wait for 6 seconds. Dial the PIN number. Wait for a voice message to end. Dial the area code and number. Wait for 6 seconds. Click OK to save. You are now back at the Edit location window. With your new calling card checked (dot within circle) you should see your calling card PIN under the PIN field and the Account number field should be blank. The reason I called support is because Fax never even tried to used my calling card rules. It would dial a local number correctly, but for long distance it would dial the "1", area code number of the destination fax. It never dialed the calling card 800 number. I had tried using the International rules tab instead of Long Distance. I tried using number is "canonical" form, where I could enter the number all in one field, but that didn't work. I even entered my pin number in both the "Account Number" field and the "PIN" field, while only selecting the PIN under the dialing rules (so it should completely ignore the account number). It didn't make sense to me nor MS Support, but this only works correctly if the "Account number" field is left blank. Anyway, now I can enter a local number and it will not dial the area code. I can enter a long distance number and it will use the calling card. One more thing. I use the Send Fax Wizard. It automatically comes up when I send a fax. I make sure "Use dialing rules" is checked and my location I created is selected. From this wizard you can click the "Dialing rules..." button to edit the profile I just walked you through. No need to go back through Control Panel. Hope this helps. If you know anything about my "Account number" issue, please let me know. |
#3
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Fax and Calling Card dialing rules
Thanks for the reply. When you refer to the System
account are you refering to the administrator account (as opposed to other family members' personal logins)? I haven't tried it yet, but it sounds like the Fax program will only work if I am logged in as the administrator. And if the calling card rules are under someone elses profile, I'm out of luck. Is that right? I read about something else. Right click My Computer, click Manage, Services & Applications, Services, then finally Fax properties. Can you select what login profile can activate Fax from here? It looks like you can choose log on options, but I haven't tinkered with it too much. If I click "Log on as: This account" is that choosing another login profile, hardware profile, or something else? Can this tinkering with Computer Managment allow other dialing rules profiles to me manipulated in the same way? Anyway, I guess my curiosity gets the best of me sometimes. Thanks in advance to any replies. -----Original Message----- Bear in mind that if your Calling card settings are part of the per-user settings, you are out of luck with Windows XP Fax. The XP Fax Service can only run under the System account, so per-user settings are not available to it. -- Russ Valentine [MVP-Outlook] "e6bwhiz" wrote in message ... I encountered a problem and solution that may be of some help to people. I read lots of posts, and several help links. I talked to Microsoft tier 1 support for almost two hours. Tier 2 support called the next day and we eventually found a solution. I have Windows XP Home with SP2. I wanted Fax to recognize when I was dialing a local number or long distance number. When it was a long distance number I wanted it to automatically use my calling card, without me manually entering all the commas and pin number every time. Let me tell you how to do this. Under Control Panel, Phone & Modem Options you get a window with three tabs. The first is Dialing Rules. Click "New" to create a new location that you are dialing from. You may go back and highlight it and click edit later for changes. Under the General tab I named my location, selected my country/region and entered my local area code. I didn't need to use any rules under the General tab. At the bottom choose tone or pulse. Click the Area Code Rules tab. I clicked "New" and created a new rule. My location does not require me to use the area code without the "1" to dial locally. I entered my local area code. I don't wish to limit any prefixes (some prefixes dial like a local number, but get charged more by the phone company). At the bottom I left both boxes un-checked. You would obviously set this up appropriately for your area, since area codes and prefixes may act differently in yours. Click OK to save and go back to the Edit Location window. Click Calling Card tab. Several calling cards are already listed for you to use. I use a Sam's Club card and had to create my own. Click "New" to create a new card with your own rules. Name your card. Now this is where MS support came it. We determined that I must keep the "Account number" field blank. He couldn't explain it, but for Windows to used my rules correctly I had to put my calling card number in the "Personal Identification Number (PIN)" field only. Now I don't want my card used for international or local calls, so I just utilized the "Long Distance" tab. Click it. Enter the access number at the top (the 800 number for the card). I entered all ten numbers together (no spaces, dashes or parenthesis). Enter your calling card dialing steps. Use the six buttons at the bottom to enter steps. You may specify a lengh of time to wait under the "Wait for Prompt..." button. My steps look like this: Dial the access number. Wait for 6 seconds. Dial the PIN number. Wait for a voice message to end. Dial the area code and number. Wait for 6 seconds. Click OK to save. You are now back at the Edit location window. With your new calling card checked (dot within circle) you should see your calling card PIN under the PIN field and the Account number field should be blank. The reason I called support is because Fax never even tried to used my calling card rules. It would dial a local number correctly, but for long distance it would dial the "1", area code number of the destination fax. It never dialed the calling card 800 number. I had tried using the International rules tab instead of Long Distance. I tried using number is "canonical" form, where I could enter the number all in one field, but that didn't work. I even entered my pin number in both the "Account Number" field and the "PIN" field, while only selecting the PIN under the dialing rules (so it should completely ignore the account number). It didn't make sense to me nor MS Support, but this only works correctly if the "Account number" field is left blank. Anyway, now I can enter a local number and it will not dial the area code. I can enter a long distance number and it will use the calling card. One more thing. I use the Send Fax Wizard. It automatically comes up when I send a fax. I make sure "Use dialing rules" is checked and my location I created is selected. From this wizard you can click the "Dialing rules..." button to edit the profile I just walked you through. No need to go back through Control Panel. Hope this helps. If you know anything about my "Account number" issue, please let me know. . |
#4
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Fax and Calling Card dialing rules
I just did a test. I activated my Guest account in
Windows XP. I openned Fax Console and tried to send a fax. The location profile I created was there in the guest profile. Every aspect of it was there except the Sam's Club Calling Card info. This makes sense to me since I don't want guests racking up charges or viewing my personal card pin. So, I added a new "test" card while in the Guest login. I continued to send a fax. The fax successfully sent using my new calling card info. I did nothing else to change the Fax program. I went back to my Administrative login and looked at my location profile. The "test" calling card I created in guest was not there, but my original Sam's Club card rules were back. So far it seems I can use Fax in any login, but the calling cards will have to be added for each one. I'm not sure if this relates to what you were talking about. Please let me know--Thanks! -----Original Message----- Thanks for the reply. When you refer to the System account are you refering to the administrator account (as opposed to other family members' personal logins)? I haven't tried it yet, but it sounds like the Fax program will only work if I am logged in as the administrator. And if the calling card rules are under someone elses profile, I'm out of luck. Is that right? I read about something else. Right click My Computer, click Manage, Services & Applications, Services, then finally Fax properties. Can you select what login profile can activate Fax from here? It looks like you can choose log on options, but I haven't tinkered with it too much. If I click "Log on as: This account" is that choosing another login profile, hardware profile, or something else? Can this tinkering with Computer Managment allow other dialing rules profiles to me manipulated in the same way? Anyway, I guess my curiosity gets the best of me sometimes. Thanks in advance to any replies. -----Original Message----- Bear in mind that if your Calling card settings are part of the per-user settings, you are out of luck with Windows XP Fax. The XP Fax Service can only run under the System account, so per-user settings are not available to it. -- Russ Valentine [MVP-Outlook] "e6bwhiz" wrote in message ... I encountered a problem and solution that may be of some help to people. I read lots of posts, and several help links. I talked to Microsoft tier 1 support for almost two hours. Tier 2 support called the next day and we eventually found a solution. I have Windows XP Home with SP2. I wanted Fax to recognize when I was dialing a local number or long distance number. When it was a long distance number I wanted it to automatically use my calling card, without me manually entering all the commas and pin number every time. Let me tell you how to do this. Under Control Panel, Phone & Modem Options you get a window with three tabs. The first is Dialing Rules. Click "New" to create a new location that you are dialing from. You may go back and highlight it and click edit later for changes. Under the General tab I named my location, selected my country/region and entered my local area code. I didn't need to use any rules under the General tab. At the bottom choose tone or pulse. Click the Area Code Rules tab. I clicked "New" and created a new rule. My location does not require me to use the area code without the "1" to dial locally. I entered my local area code. I don't wish to limit any prefixes (some prefixes dial like a local number, but get charged more by the phone company). At the bottom I left both boxes un-checked. You would obviously set this up appropriately for your area, since area codes and prefixes may act differently in yours. Click OK to save and go back to the Edit Location window. Click Calling Card tab. Several calling cards are already listed for you to use. I use a Sam's Club card and had to create my own. Click "New" to create a new card with your own rules. Name your card. Now this is where MS support came it. We determined that I must keep the "Account number" field blank. He couldn't explain it, but for Windows to used my rules correctly I had to put my calling card number in the "Personal Identification Number (PIN)" field only. Now I don't want my card used for international or local calls, so I just utilized the "Long Distance" tab. Click it. Enter the access number at the top (the 800 number for the card). I entered all ten numbers together (no spaces, dashes or parenthesis). Enter your calling card dialing steps. Use the six buttons at the bottom to enter steps. You may specify a lengh of time to wait under the "Wait for Prompt..." button. My steps look like this: Dial the access number. Wait for 6 seconds. Dial the PIN number. Wait for a voice message to end. Dial the area code and number. Wait for 6 seconds. Click OK to save. You are now back at the Edit location window. With your new calling card checked (dot within circle) you should see your calling card PIN under the PIN field and the Account number field should be blank. The reason I called support is because Fax never even tried to used my calling card rules. It would dial a local number correctly, but for long distance it would dial the "1", area code number of the destination fax. It never dialed the calling card 800 number. I had tried using the International rules tab instead of Long Distance. I tried using number is "canonical" form, where I could enter the number all in one field, but that didn't work. I even entered my pin number in both the "Account Number" field and the "PIN" field, while only selecting the PIN under the dialing rules (so it should completely ignore the account number). It didn't make sense to me nor MS Support, but this only works correctly if the "Account number" field is left blank. Anyway, now I can enter a local number and it will not dial the area code. I can enter a long distance number and it will use the calling card. One more thing. I use the Send Fax Wizard. It automatically comes up when I send a fax. I make sure "Use dialing rules" is checked and my location I created is selected. From this wizard you can click the "Dialing rules..." button to edit the profile I just walked you through. No need to go back through Control Panel. Hope this helps. If you know anything about my "Account number" issue, please let me know. . . |
#5
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Fax and Calling Card dialing rules
No. I'm talking about the logon for the Fax Service. It's explained he
http://support.microsoft.com/?kbid=239888 -- Russ Valentine [MVP-Outlook] "e6bwhiz" wrote in message ... I just did a test. I activated my Guest account in Windows XP. I openned Fax Console and tried to send a fax. The location profile I created was there in the guest profile. Every aspect of it was there except the Sam's Club Calling Card info. This makes sense to me since I don't want guests racking up charges or viewing my personal card pin. So, I added a new "test" card while in the Guest login. I continued to send a fax. The fax successfully sent using my new calling card info. I did nothing else to change the Fax program. I went back to my Administrative login and looked at my location profile. The "test" calling card I created in guest was not there, but my original Sam's Club card rules were back. So far it seems I can use Fax in any login, but the calling cards will have to be added for each one. I'm not sure if this relates to what you were talking about. Please let me know--Thanks! -----Original Message----- Thanks for the reply. When you refer to the System account are you refering to the administrator account (as opposed to other family members' personal logins)? I haven't tried it yet, but it sounds like the Fax program will only work if I am logged in as the administrator. And if the calling card rules are under someone elses profile, I'm out of luck. Is that right? I read about something else. Right click My Computer, click Manage, Services & Applications, Services, then finally Fax properties. Can you select what login profile can activate Fax from here? It looks like you can choose log on options, but I haven't tinkered with it too much. If I click "Log on as: This account" is that choosing another login profile, hardware profile, or something else? Can this tinkering with Computer Managment allow other dialing rules profiles to me manipulated in the same way? Anyway, I guess my curiosity gets the best of me sometimes. Thanks in advance to any replies. -----Original Message----- Bear in mind that if your Calling card settings are part of the per-user settings, you are out of luck with Windows XP Fax. The XP Fax Service can only run under the System account, so per-user settings are not available to it. -- Russ Valentine [MVP-Outlook] "e6bwhiz" wrote in message .. . I encountered a problem and solution that may be of some help to people. I read lots of posts, and several help links. I talked to Microsoft tier 1 support for almost two hours. Tier 2 support called the next day and we eventually found a solution. I have Windows XP Home with SP2. I wanted Fax to recognize when I was dialing a local number or long distance number. When it was a long distance number I wanted it to automatically use my calling card, without me manually entering all the commas and pin number every time. Let me tell you how to do this. Under Control Panel, Phone & Modem Options you get a window with three tabs. The first is Dialing Rules. Click "New" to create a new location that you are dialing from. You may go back and highlight it and click edit later for changes. Under the General tab I named my location, selected my country/region and entered my local area code. I didn't need to use any rules under the General tab. At the bottom choose tone or pulse. Click the Area Code Rules tab. I clicked "New" and created a new rule. My location does not require me to use the area code without the "1" to dial locally. I entered my local area code. I don't wish to limit any prefixes (some prefixes dial like a local number, but get charged more by the phone company). At the bottom I left both boxes un-checked. You would obviously set this up appropriately for your area, since area codes and prefixes may act differently in yours. Click OK to save and go back to the Edit Location window. Click Calling Card tab. Several calling cards are already listed for you to use. I use a Sam's Club card and had to create my own. Click "New" to create a new card with your own rules. Name your card. Now this is where MS support came it. We determined that I must keep the "Account number" field blank. He couldn't explain it, but for Windows to used my rules correctly I had to put my calling card number in the "Personal Identification Number (PIN)" field only. Now I don't want my card used for international or local calls, so I just utilized the "Long Distance" tab. Click it. Enter the access number at the top (the 800 number for the card). I entered all ten numbers together (no spaces, dashes or parenthesis). Enter your calling card dialing steps. Use the six buttons at the bottom to enter steps. You may specify a lengh of time to wait under the "Wait for Prompt..." button. My steps look like this: Dial the access number. Wait for 6 seconds. Dial the PIN number. Wait for a voice message to end. Dial the area code and number. Wait for 6 seconds. Click OK to save. You are now back at the Edit location window. With your new calling card checked (dot within circle) you should see your calling card PIN under the PIN field and the Account number field should be blank. The reason I called support is because Fax never even tried to used my calling card rules. It would dial a local number correctly, but for long distance it would dial the "1", area code number of the destination fax. It never dialed the calling card 800 number. I had tried using the International rules tab instead of Long Distance. I tried using number is "canonical" form, where I could enter the number all in one field, but that didn't work. I even entered my pin number in both the "Account Number" field and the "PIN" field, while only selecting the PIN under the dialing rules (so it should completely ignore the account number). It didn't make sense to me nor MS Support, but this only works correctly if the "Account number" field is left blank. Anyway, now I can enter a local number and it will not dial the area code. I can enter a long distance number and it will use the calling card. One more thing. I use the Send Fax Wizard. It automatically comes up when I send a fax. I make sure "Use dialing rules" is checked and my location I created is selected. From this wizard you can click the "Dialing rules..." button to edit the profile I just walked you through. No need to go back through Control Panel. Hope this helps. If you know anything about my "Account number" issue, please let me know. . . |
#6
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Fax and Calling Card dialing rules
Also note that this workaround is NOT available with Windows XP Fax, since
it can only run under the localsystem account. -- Russ Valentine [MVP-Outlook] "Russ Valentine [MVP-Outlook]" wrote in message ... No. I'm talking about the logon for the Fax Service. It's explained he http://support.microsoft.com/?kbid=239888 -- Russ Valentine [MVP-Outlook] "e6bwhiz" wrote in message ... I just did a test. I activated my Guest account in Windows XP. I openned Fax Console and tried to send a fax. The location profile I created was there in the guest profile. Every aspect of it was there except the Sam's Club Calling Card info. This makes sense to me since I don't want guests racking up charges or viewing my personal card pin. So, I added a new "test" card while in the Guest login. I continued to send a fax. The fax successfully sent using my new calling card info. I did nothing else to change the Fax program. I went back to my Administrative login and looked at my location profile. The "test" calling card I created in guest was not there, but my original Sam's Club card rules were back. So far it seems I can use Fax in any login, but the calling cards will have to be added for each one. I'm not sure if this relates to what you were talking about. Please let me know--Thanks! -----Original Message----- Thanks for the reply. When you refer to the System account are you refering to the administrator account (as opposed to other family members' personal logins)? I haven't tried it yet, but it sounds like the Fax program will only work if I am logged in as the administrator. And if the calling card rules are under someone elses profile, I'm out of luck. Is that right? I read about something else. Right click My Computer, click Manage, Services & Applications, Services, then finally Fax properties. Can you select what login profile can activate Fax from here? It looks like you can choose log on options, but I haven't tinkered with it too much. If I click "Log on as: This account" is that choosing another login profile, hardware profile, or something else? Can this tinkering with Computer Managment allow other dialing rules profiles to me manipulated in the same way? Anyway, I guess my curiosity gets the best of me sometimes. Thanks in advance to any replies. -----Original Message----- Bear in mind that if your Calling card settings are part of the per-user settings, you are out of luck with Windows XP Fax. The XP Fax Service can only run under the System account, so per-user settings are not available to it. -- Russ Valentine [MVP-Outlook] "e6bwhiz" wrote in message . .. I encountered a problem and solution that may be of some help to people. I read lots of posts, and several help links. I talked to Microsoft tier 1 support for almost two hours. Tier 2 support called the next day and we eventually found a solution. I have Windows XP Home with SP2. I wanted Fax to recognize when I was dialing a local number or long distance number. When it was a long distance number I wanted it to automatically use my calling card, without me manually entering all the commas and pin number every time. Let me tell you how to do this. Under Control Panel, Phone & Modem Options you get a window with three tabs. The first is Dialing Rules. Click "New" to create a new location that you are dialing from. You may go back and highlight it and click edit later for changes. Under the General tab I named my location, selected my country/region and entered my local area code. I didn't need to use any rules under the General tab. At the bottom choose tone or pulse. Click the Area Code Rules tab. I clicked "New" and created a new rule. My location does not require me to use the area code without the "1" to dial locally. I entered my local area code. I don't wish to limit any prefixes (some prefixes dial like a local number, but get charged more by the phone company). At the bottom I left both boxes un-checked. You would obviously set this up appropriately for your area, since area codes and prefixes may act differently in yours. Click OK to save and go back to the Edit Location window. Click Calling Card tab. Several calling cards are already listed for you to use. I use a Sam's Club card and had to create my own. Click "New" to create a new card with your own rules. Name your card. Now this is where MS support came it. We determined that I must keep the "Account number" field blank. He couldn't explain it, but for Windows to used my rules correctly I had to put my calling card number in the "Personal Identification Number (PIN)" field only. Now I don't want my card used for international or local calls, so I just utilized the "Long Distance" tab. Click it. Enter the access number at the top (the 800 number for the card). I entered all ten numbers together (no spaces, dashes or parenthesis). Enter your calling card dialing steps. Use the six buttons at the bottom to enter steps. You may specify a lengh of time to wait under the "Wait for Prompt..." button. My steps look like this: Dial the access number. Wait for 6 seconds. Dial the PIN number. Wait for a voice message to end. Dial the area code and number. Wait for 6 seconds. Click OK to save. You are now back at the Edit location window. With your new calling card checked (dot within circle) you should see your calling card PIN under the PIN field and the Account number field should be blank. The reason I called support is because Fax never even tried to used my calling card rules. It would dial a local number correctly, but for long distance it would dial the "1", area code number of the destination fax. It never dialed the calling card 800 number. I had tried using the International rules tab instead of Long Distance. I tried using number is "canonical" form, where I could enter the number all in one field, but that didn't work. I even entered my pin number in both the "Account Number" field and the "PIN" field, while only selecting the PIN under the dialing rules (so it should completely ignore the account number). It didn't make sense to me nor MS Support, but this only works correctly if the "Account number" field is left blank. Anyway, now I can enter a local number and it will not dial the area code. I can enter a long distance number and it will use the calling card. One more thing. I use the Send Fax Wizard. It automatically comes up when I send a fax. I make sure "Use dialing rules" is checked and my location I created is selected. From this wizard you can click the "Dialing rules..." button to edit the profile I just walked you through. No need to go back through Control Panel. Hope this helps. If you know anything about my "Account number" issue, please let me know. . . |
#7
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Fax and Calling Card dialing rules
Russ:
Any chance you can further explain this? Is "local system" account the same as the administrative account? I created other Windows login profiles and besides having to create the calling card in each login profile, the fax seems to work under all logins. I saw under fax properties that I can select its logon as "Local System account" or "The account:". It has alway been on "Local System". Sorry, but I'm having trouble understanding. -----Original Message----- Also note that this workaround is NOT available with Windows XP Fax, since it can only run under the localsystem account. -- Russ Valentine [MVP-Outlook] "Russ Valentine [MVP-Outlook]" wrote in message ... No. I'm talking about the logon for the Fax Service. It's explained he http://support.microsoft.com/?kbid=239888 -- Russ Valentine [MVP-Outlook] "e6bwhiz" wrote in message ... I just did a test. I activated my Guest account in Windows XP. I openned Fax Console and tried to send a fax. The location profile I created was there in the guest profile. Every aspect of it was there except the Sam's Club Calling Card info. This makes sense to me since I don't want guests racking up charges or viewing my personal card pin. So, I added a new "test" card while in the Guest login. I continued to send a fax. The fax successfully sent using my new calling card info. I did nothing else to change the Fax program. I went back to my Administrative login and looked at my location profile. The "test" calling card I created in guest was not there, but my original Sam's Club card rules were back. So far it seems I can use Fax in any login, but the calling cards will have to be added for each one. I'm not sure if this relates to what you were talking about. Please let me know--Thanks! -----Original Message----- Thanks for the reply. When you refer to the System account are you refering to the administrator account (as opposed to other family members' personal logins)? I haven't tried it yet, but it sounds like the Fax program will only work if I am logged in as the administrator. And if the calling card rules are under someone elses profile, I'm out of luck. Is that right? I read about something else. Right click My Computer, click Manage, Services & Applications, Services, then finally Fax properties. Can you select what login profile can activate Fax from here? It looks like you can choose log on options, but I haven't tinkered with it too much. If I click "Log on as: This account" is that choosing another login profile, hardware profile, or something else? Can this tinkering with Computer Managment allow other dialing rules profiles to me manipulated in the same way? Anyway, I guess my curiosity gets the best of me sometimes. Thanks in advance to any replies. -----Original Message----- Bear in mind that if your Calling card settings are part of the per-user settings, you are out of luck with Windows XP Fax. The XP Fax Service can only run under the System account, so per-user settings are not available to it. -- Russ Valentine [MVP-Outlook] "e6bwhiz" wrote in message .. . I encountered a problem and solution that may be of some help to people. I read lots of posts, and several help links. I talked to Microsoft tier 1 support for almost two hours. Tier 2 support called the next day and we eventually found a solution. I have Windows XP Home with SP2. I wanted Fax to recognize when I was dialing a local number or long distance number. When it was a long distance number I wanted it to automatically use my calling card, without me manually entering all the commas and pin number every time. Let me tell you how to do this. Under Control Panel, Phone & Modem Options you get a window with three tabs. The first is Dialing Rules. Click "New" to create a new location that you are dialing from. You may go back and highlight it and click edit later for changes. Under the General tab I named my location, selected my country/region and entered my local area code. I didn't need to use any rules under the General tab. At the bottom choose tone or pulse. Click the Area Code Rules tab. I clicked "New" and created a new rule. My location does not require me to use the area code without the "1" to dial locally. I entered my local area code. I don't wish to limit any prefixes (some prefixes dial like a local number, but get charged more by the phone company). At the bottom I left both boxes un-checked. You would obviously set this up appropriately for your area, since area codes and prefixes may act differently in yours. Click OK to save and go back to the Edit Location window. Click Calling Card tab. Several calling cards are already listed for you to use. I use a Sam's Club card and had to create my own. Click "New" to create a new card with your own rules. Name your card. Now this is where MS support came it. We determined that I must keep the "Account number" field blank. He couldn't explain it, but for Windows to used my rules correctly I had to put my calling card number in the "Personal Identification Number (PIN)" field only. Now I don't want my card used for international or local calls, so I just utilized the "Long Distance" tab. Click it. Enter the access number at the top (the 800 number for the card). I entered all ten numbers together (no spaces, dashes or parenthesis). Enter your calling card dialing steps. Use the six buttons at the bottom to enter steps. You may specify a lengh of time to wait under the "Wait for Prompt..." button. My steps look like this: Dial the access number. Wait for 6 seconds. Dial the PIN number. Wait for a voice message to end. Dial the area code and number. Wait for 6 seconds. Click OK to save. You are now back at the Edit location window. With your new calling card checked (dot within circle) you should see your calling card PIN under the PIN field and the Account number field should be blank. The reason I called support is because Fax never even tried to used my calling card rules. It would dial a local number correctly, but for long distance it would dial the "1", area code number of the destination fax. It never dialed the calling card 800 number. I had tried using the International rules tab instead of Long Distance. I tried using number is "canonical" form, where I could enter the number all in one field, but that didn't work. I even entered my pin number in both the "Account Number" field and the "PIN" field, while only selecting the PIN under the dialing rules (so it should completely ignore the account number). It didn't make sense to me nor MS Support, but this only works correctly if the "Account number" field is left blank. Anyway, now I can enter a local number and it will not dial the area code. I can enter a long distance number and it will use the calling card. One more thing. I use the Send Fax Wizard. It automatically comes up when I send a fax. I make sure "Use dialing rules" is checked and my location I created is selected. From this wizard you can click the "Dialing rules..." button to edit the profile I just walked you through. No need to go back through Control Panel. Hope this helps. If you know anything about my "Account number" issue, please let me know. . . . |
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