Printer only sends faxes instead of printing

Recently bought a Canon TR7550 and it's been working fine up until now.
It refuses to print anything and states 'Sending fax...' whenever I try
to print. Even just a test page from Windows 10 Settings.

Any ideas on how to troubleshoot? I can't see anything in any of the
"Properties" panels. Tried power cycling the PC and printer with no joy.
It is connected by USB to a desktop PC.

On 2019-07-07 10:14 a.m., Chris wrote:

Recently bought a Canon TR7550 and it's been working fine up until now.
It refuses to print anything and states 'Sending fax...' whenever I try
to print. Even just a test page from Windows 10 Settings.

Any ideas on how to troubleshoot? I can't see anything in any of the
"Properties" panels. Tried power cycling the PC and printer with no joy.
It is connected by USB to a desktop PC.

I think the first thing I would try is to uninstall all Canon software
and drivers, Then reinstall the latest software and drivers from their
website. It may or may not help but worth a try.

Rene

On Sun, 7 Jul 2019 16:14:47 +0100, Chris wrote:


Recently bought a Canon TR7550 and it's been working fine up until now.
It refuses to print anything and states 'Sending fax...' whenever I try
to print. Even just a test page from Windows 10 Settings.

Any ideas on how to troubleshoot? I can't see anything in any of the
"Properties" panels. Tried power cycling the PC and printer with no joy.
It is connected by USB to a desktop PC.



Check to make sure it's set as your default printer.

Chris wrote:

Recently bought a Canon TR7550 and it's been working fine up until now.
It refuses to print anything and states 'Sending fax...' whenever I try
to print. Even just a test page from Windows 10 Settings.

Any ideas on how to troubleshoot? I can't see anything in any of the
"Properties" panels. Tried power cycling the PC and printer with no joy.
It is connected by USB to a desktop PC.

https://www.printandshare.info/kb/ar...indows-10-back

"Disable the setting

"Let Windows manage my default printer"

by setting it to "Off".
"

It's possible you printed to FAX at some point, and
that setting has decided that everything go out
through that spigot.

You don't really want Windows to manage your Default Printer setting.

Setting the Default printer yourself after that, might return
output to paper.

Disabling Windows Fax and Scan from Control Panels : Programs and Features
: Windows Features would be an overkill. But if all else fails, you
could look into ripping out that subsystem to make it more
difficult to FAX.

https://i.postimg.cc/ncSLpj23/fax-and-scan.gif

Paul

Chris wrote:

Recently bought a Canon TR7550 and it's been working fine up until now.
It refuses to print anything and states 'Sending fax...' whenever I try
to print. Even just a test page from Windows 10 Settings.

Any ideas on how to troubleshoot? I can't see anything in any of the
"Properties" panels. Tried power cycling the PC and printer with no joy.
It is connected by USB to a desktop PC.

- Open Notepad.
- Use the File - Print menu, or press Ctrl+P.
- When inside the print dialog, check which printer is selected.

On 07/07/2019 16:27, Rene Lamontagne wrote:
On 2019-07-07 10:14 a.m., Chris wrote:

Recently bought a Canon TR7550 and it's been working fine up until
now. It refuses to print anything and states 'Sending fax...' whenever
I try to print. Even just a test page from Windows 10 Settings.

Any ideas on how to troubleshoot? I can't see anything in any of the
"Properties" panels. Tried power cycling the PC and printer with no
joy. It is connected by USB to a desktop PC.

I think the first thing I would try is to uninstall all Canon software
and drivers, Then reinstall the latest software and drivers from their
website. It may or may not help but worth a try.

Thanks. That did it. Reminds me of the bad old days of windows. Why
can't something stay installed and working?

Chris wrote:
On 07/07/2019 16:27, Rene Lamontagne wrote:
On 2019-07-07 10:14 a.m., Chris wrote:

Recently bought a Canon TR7550 and it's been working fine up until
now. It refuses to print anything and states 'Sending fax...'
whenever I try to print. Even just a test page from Windows 10 Settings.

Any ideas on how to troubleshoot? I can't see anything in any of the
"Properties" panels. Tried power cycling the PC and printer with no
joy. It is connected by USB to a desktop PC.

I think the first thing I would try is to uninstall all Canon software
and drivers, Then reinstall the latest software and drivers from their
website. It may or may not help but worth a try.

Thanks. That did it. Reminds me of the bad old days of windows. Why
can't something stay installed and working?


A couple of reasons.

Windows Update has a setting that allows Microsoft
to update drivers. It could be a driver update, even
for a seemingly unrelated driver, which upsets something
else. You can turn that function off.

ExcludeWUDriversInQualityUpdate

Device Installation Settings === before 1903, Cortana can find this...

The other opportunity, is the migration logic during
a Windows version upgrade. That's essentially reinstalling
the printing stuff, with some random outcome.

Paul

On 2019-07-13 6:59 a.m., Chris wrote:
On 07/07/2019 16:27, Rene Lamontagne wrote:
On 2019-07-07 10:14 a.m., Chris wrote:

Recently bought a Canon TR7550 and it's been working fine up until
now. It refuses to print anything and states 'Sending fax...'
whenever I try to print. Even just a test page from Windows 10 Settings.

Any ideas on how to troubleshoot? I can't see anything in any of the
"Properties" panels. Tried power cycling the PC and printer with no
joy. It is connected by USB to a desktop PC.

I think the first thing I would try is to uninstall all Canon software
and drivers, Then reinstall the latest software and drivers from their
website. It may or may not help but worth a try.

Thanks. That did it. Reminds me of the bad old days of windows. Why
can't something stay installed and working?


Glad to help.

Rene