If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
can't access net via dial-up connection
About 2 months ago, I lost the ability to access the net
through my ISP, (JUNO platinum 5.0). I've called their helpline four times ($1.95/min.) and have tried numerous fixes, including replacing my modem. Nothing worked. Now I'm getting an "RAS error code 619". Juno says its a windows problem. I'm at my wit's end. |
Ads |
#2
|
|||
|
|||
can't access net via dial-up connection
Consider getting another ISP. They aren't being very helpful. Don't
keep trashing this. Hope this is useful to you. Let us know. rms wrote: About 2 months ago, I lost the ability to access the net through my ISP, (JUNO platinum 5.0). I've called their helpline four times ($1.95/min.) and have tried numerous fixes, including replacing my modem. Nothing worked. Now I'm getting an "RAS error code 619". Juno says its a windows problem. I'm at my wit's end. |
#3
|
|||
|
|||
can't access net via dial-up connection
Consider getting another ISP. They aren't being very helpful. Don't
keep trashing this. Hope this is useful to you. Let us know. rms wrote: About 2 months ago, I lost the ability to access the net through my ISP, (JUNO platinum 5.0). I've called their helpline four times ($1.95/min.) and have tried numerous fixes, including replacing my modem. Nothing worked. Now I'm getting an "RAS error code 619". Juno says its a windows problem. I'm at my wit's end. |
#4
|
|||
|
|||
can't access net via dial-up connection
Well, Juno is a free or low cost provider. Perhaps
getting a new ISP is not an option. Check out http://support.microsoft.com/default.aspx? scid=http://support.microsoft.com:80/support/kb/articles/q 310/4/31.asp&NoWebContent=1 , "Error 691" or "Error 734" When You Attempt to Establish a Dial-Up Connection in Windows XP. Since you are having access problems, I'll paste the verbiage from that site below. Hope this helps. Thanks, Jack ******************************* SYMPTOMS When you attempt to establish a dial-up connection, you may receive an error message similar to one of the following: Error 691: The computer you are dialing in to cannot establish a Dial-Up Networking connection. Check your password, and then try again. -or- Error 691: Access was denied because the username and/or password was invalid on the domain. -or- Error 734: The PPP link control protocol was terminated. As a result, you cannot establish a dial-up connection. CAUSE This behavior can occur if any of the following conditions are true: The Include Windows logon domain check box is selected in the Options tab of the dial-up connection's Properties dialog box. -or- An incorrect user name or password is used. -or- The dial-up connection's security option is incorrectly configured to use the Require secured password setting. RESOLUTION To resolve this behavior, follow these steps: Click Start, point to Connect To, and then click your dial-up connection. Click Properties, and then click the Options tab. Click to clear the Include Windows logon domain check box (if it is selected), and then click OK. Click Dial. If this procedure resolves the issue, and you can establish a dial-up connection; you do not need to follow the remaining steps in this article. If this does not resolve the issue, and you cannot establish a dial-up connection, go to step 5 to further troubleshoot this issue. In the Connect dialog box, verify that your user name and password are correctly typed in the User name and Password boxes, and then click Dial. If this procedure resolves the issue, and you can establish a dial-up connection; you do not need to follow the remaining steps in this article. If this does not resolve the issue, and you cannot establish a dial-up connection, go to step 6 to further troubleshoot this issue. Click Start, point to Connect To, and then click your dial-up connection. In the Connect dialog box, click Properties. Click the Security tab. Under Security options, click Allow unsecured password in the Validate my identity as follows box, and then click OK. MORE INFORMATION For additional information about how to create a dial-up connection in Windows XP, click the article numbers below to view the articles in the Microsoft Knowledge Base: 305549 HOW TO: Configure a Connection to the Internet in Windows XP Professional 308522 Description of the Network Setup Wizard in Windows 284269 HOW TO: Save and Restore Dial-up Connections -----Original Message----- Consider getting another ISP. They aren't being very helpful. Don't keep trashing this. Hope this is useful to you. Let us know. rms wrote: About 2 months ago, I lost the ability to access the net through my ISP, (JUNO platinum 5.0). I've called their helpline four times ($1.95/min.) and have tried numerous fixes, including replacing my modem. Nothing worked. Now I'm getting an "RAS error code 619". Juno says its a windows problem. I'm at my wit's end. . |
#5
|
|||
|
|||
can't access net via dial-up connection
Consider getting another ISP. They aren't being very helpful. Don't
keep trashing this. Hope this is useful to you. Let us know. rms wrote: About 2 months ago, I lost the ability to access the net through my ISP, (JUNO platinum 5.0). I've called their helpline four times ($1.95/min.) and have tried numerous fixes, including replacing my modem. Nothing worked. Now I'm getting an "RAS error code 619". Juno says its a windows problem. I'm at my wit's end. |
#6
|
|||
|
|||
can't access net via dial-up connection
Well, Juno is a free or low cost provider. Perhaps
getting a new ISP is not an option. Check out http://support.microsoft.com/default.aspx? scid=http://support.microsoft.com:80/support/kb/articles/q 310/4/31.asp&NoWebContent=1 , "Error 691" or "Error 734" When You Attempt to Establish a Dial-Up Connection in Windows XP. Since you are having access problems, I'll paste the verbiage from that site below. Hope this helps. Thanks, Jack ******************************* SYMPTOMS When you attempt to establish a dial-up connection, you may receive an error message similar to one of the following: Error 691: The computer you are dialing in to cannot establish a Dial-Up Networking connection. Check your password, and then try again. -or- Error 691: Access was denied because the username and/or password was invalid on the domain. -or- Error 734: The PPP link control protocol was terminated. As a result, you cannot establish a dial-up connection. CAUSE This behavior can occur if any of the following conditions are true: The Include Windows logon domain check box is selected in the Options tab of the dial-up connection's Properties dialog box. -or- An incorrect user name or password is used. -or- The dial-up connection's security option is incorrectly configured to use the Require secured password setting. RESOLUTION To resolve this behavior, follow these steps: Click Start, point to Connect To, and then click your dial-up connection. Click Properties, and then click the Options tab. Click to clear the Include Windows logon domain check box (if it is selected), and then click OK. Click Dial. If this procedure resolves the issue, and you can establish a dial-up connection; you do not need to follow the remaining steps in this article. If this does not resolve the issue, and you cannot establish a dial-up connection, go to step 5 to further troubleshoot this issue. In the Connect dialog box, verify that your user name and password are correctly typed in the User name and Password boxes, and then click Dial. If this procedure resolves the issue, and you can establish a dial-up connection; you do not need to follow the remaining steps in this article. If this does not resolve the issue, and you cannot establish a dial-up connection, go to step 6 to further troubleshoot this issue. Click Start, point to Connect To, and then click your dial-up connection. In the Connect dialog box, click Properties. Click the Security tab. Under Security options, click Allow unsecured password in the Validate my identity as follows box, and then click OK. MORE INFORMATION For additional information about how to create a dial-up connection in Windows XP, click the article numbers below to view the articles in the Microsoft Knowledge Base: 305549 HOW TO: Configure a Connection to the Internet in Windows XP Professional 308522 Description of the Network Setup Wizard in Windows 284269 HOW TO: Save and Restore Dial-up Connections -----Original Message----- Consider getting another ISP. They aren't being very helpful. Don't keep trashing this. Hope this is useful to you. Let us know. rms wrote: About 2 months ago, I lost the ability to access the net through my ISP, (JUNO platinum 5.0). I've called their helpline four times ($1.95/min.) and have tried numerous fixes, including replacing my modem. Nothing worked. Now I'm getting an "RAS error code 619". Juno says its a windows problem. I'm at my wit's end. . |
Thread Tools | |
Display Modes | |
|
|