Windows Update

All of a sudden my Windows Update has stopped working. It can connect to the
site, but when it tries to download the updates, they all fail to download.
There have been no changes to this PC lately, and all other PC's using this
internet connection through the same router work fine. It is running Windows
XP, SP2.

Thanks.

In recent experience the update that has caused the most problems for me
with WU is the BITS update -- try downloading the BITS update first and
installing it manually from:

http://www.microsoft.com/downloads/d...6b1-ba43-480f-
983d-eb19368f9047&displaylang=en

Reboot, then try WU again.

Hope this helps --

LB

"Tim" wrote in message
...
All of a sudden my Windows Update has stopped working. It can connect to
the
site, but when it tries to download the updates, they all fail to
download.
There have been no changes to this PC lately, and all other PC's using
this
internet connection through the same router work fine. It is running
Windows
XP, SP2.

Thanks.

linda,

can you please check with your system what is the KB NUMBER for BITS
updates, many thanks

"Linda B" wrote:

In recent experience the update that has caused the most problems for me
with WU is the BITS update -- try downloading the BITS update first and
installing it manually from:

http://www.microsoft.com/downloads/d...6b1-ba43-480f-
983d-eb19368f9047&displaylang=en

Reboot, then try WU again.

Hope this helps --

LB

"Tim" wrote in message
...
All of a sudden my Windows Update has stopped working. It can connect to
the
site, but when it tries to download the updates, they all fail to
download.
There have been no changes to this PC lately, and all other PC's using
this
internet connection through the same router work fine. It is running
Windows
XP, SP2.

Thanks.

Thanks Linda,

But when I tried to reinstall BITS, it said that I had a newer version
(result of having XP SP2?)

Any other ideas?

Tim

"Linda B" wrote:

In recent experience the update that has caused the most problems for me
with WU is the BITS update -- try downloading the BITS update first and
installing it manually from:

http://www.microsoft.com/downloads/d...6b1-ba43-480f-
983d-eb19368f9047&displaylang=en

Reboot, then try WU again.

Hope this helps --

LB

"Tim" wrote in message
...
All of a sudden my Windows Update has stopped working. It can connect to
the
site, but when it tries to download the updates, they all fail to
download.
There have been no changes to this PC lately, and all other PC's using
this
internet connection through the same router work fine. It is running
Windows
XP, SP2.

Thanks.

Sorry, it's KB842773.

"confused xp" confused wrote in message
...
linda,

can you please check with your system what is the KB NUMBER for BITS
updates, many thanks

"Linda B" wrote:

In recent experience the update that has caused the most problems for me
with WU is the BITS update -- try downloading the BITS update first and
installing it manually from:


http://www.microsoft.com/downloads/d...6b1-ba43-480f-
983d-eb19368f9047&displaylang=en

Reboot, then try WU again.

Hope this helps --

LB

"Tim" wrote in message
...
All of a sudden my Windows Update has stopped working. It can connect
to
the
site, but when it tries to download the updates, they all fail to
download.
There have been no changes to this PC lately, and all other PC's using
this
internet connection through the same router work fine. It is running
Windows
XP, SP2.

Thanks.

Still no go.


"Linda B" wrote:

Sorry, it's KB842773.

"confused xp" confused wrote in message
...
linda,

can you please check with your system what is the KB NUMBER for BITS
updates, many thanks

"Linda B" wrote:

In recent experience the update that has caused the most problems for me
with WU is the BITS update -- try downloading the BITS update first and
installing it manually from:


http://www.microsoft.com/downloads/d...6b1-ba43-480f-
983d-eb19368f9047&displaylang=en

Reboot, then try WU again.

Hope this helps --

LB

"Tim" wrote in message
...
All of a sudden my Windows Update has stopped working. It can connect
to
the
site, but when it tries to download the updates, they all fail to
download.
There have been no changes to this PC lately, and all other PC's using
this
internet connection through the same router work fine. It is running
Windows
XP, SP2.

Thanks.

Tim wrote:

All of a sudden my Windows Update has stopped working. It can connect to the
site, but when it tries to download the updates, they all fail to download.
There have been no changes to this PC lately, and all other PC's using this
internet connection through the same router work fine. It is running Windows
XP, SP2.
Hi

Look for any specific error messages or error numbers in
windowsupdate.log.

From Start/Run run this exact command:

notepad %windir%\windowsupdate.log

See if you can find any clues and/or error massages/numbers there and
post e.g. the last 30 lines of that log here.



--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

Thank you Torgeir, here are the entries from the log:

2005-02-09 18:21:05-0500 1548 648 Out of proc datastore is shutting down
2005-02-09 18:21:06-0500 1548 648 Out of proc datastore is now inactive
2005-02-09 18:36:08-0500 1028 638 WU client calls back to download call
{D300319A-2471-408B-86C0-9E337127BDB1} with code Call progress and error 0
2005-02-09 18:36:22-0500 1028 4b0 AU received event of 1
2005-02-09 18:36:22-0500 1028 4b0 Successfully launched client for directive 3
2005-02-09 18:36:24-0500 1028 e38 Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 18:36:24-0500 1028 a20 Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 18:36:24-0500 1028 e38 Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 18:36:24-0500 1028 5d4 WU client calls back to download call
{D300319A-2471-408B-86C0-9E337127BDB1} with code Call progress and error 0
2005-02-09 18:36:24-0500 1028 5d4 WU client calls back to download call
{5C2A100A-ABFB-456C-A326-A929060B284E} with code Call progress and error 0
2005-02-09 18:36:28-0500 1028 e38 Error 80072f78 occurred while downloading
update; notifying dependent calls.
2005-02-09 18:36:32-0500 1028 e38 Error 80072f78 occurred while downloading
update; notifying dependent calls.
2005-02-09 18:36:36-0500 1028 ddc Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 18:36:40-0500 1028 ddc Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 18:36:44-0500 1028 ddc Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 18:36:52-0500 1028 688 Error 80072f78 occurred while downloading
update; notifying dependent calls.
2005-02-09 18:36:56-0500 1028 a20 Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 18:37:00-0500 1028 a20 Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 18:37:04-0500 1028 e38 Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 18:37:08-0500 1028 ddc Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 18:37:08-0500 1028 50c WU client calls back to download call
{5C2A100A-ABFB-456C-A326-A929060B284E} with code Call progress and error 0
2005-02-09 18:37:08-0500 1028 4b0 AU received event of 0
2005-02-09 18:56:12-0500 1028 638 WU client calls back to download call
{D300319A-2471-408B-86C0-9E337127BDB1} with code Call progress and error 0
2005-02-09 18:56:26-0500 1028 4b0 AU received event of 1
2005-02-09 18:56:26-0500 1028 4b0 Successfully launched client for directive 3
2005-02-09 18:56:27-0500 1028 a6c Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 18:56:27-0500 1028 650 Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 18:56:27-0500 1028 5d4 WU client calls back to download call
{D300319A-2471-408B-86C0-9E337127BDB1} with code Call progress and error 0
2005-02-09 18:56:27-0500 1028 5d4 WU client calls back to download call
{5C2A100A-ABFB-456C-A326-A929060B284E} with code Call progress and error 0
2005-02-09 18:56:31-0500 1028 eb4 Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 18:56:35-0500 1028 eb4 Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 18:56:41-0500 1028 a6c Error 80072f78 occurred while downloading
update; notifying dependent calls.
2005-02-09 18:56:46-0500 1028 6dc Error 80072f78 occurred while downloading
update; notifying dependent calls.
2005-02-09 18:56:50-0500 1028 650 Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 18:56:55-0500 1028 eb4 Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 18:56:59-0500 1028 a6c Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 18:57:03-0500 1028 a6c Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 18:57:07-0500 1028 650 Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 18:57:11-0500 1028 6dc Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 18:57:15-0500 1028 a6c Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 18:57:15-0500 1028 50c WU client calls back to download call
{5C2A100A-ABFB-456C-A326-A929060B284E} with code Call progress and error 0
2005-02-09 18:57:15-0500 1028 4b0 AU received event of 0
2005-02-09 19:16:16-0500 1028 418 WU client calls back to download call
{D300319A-2471-408B-86C0-9E337127BDB1} with code Call progress and error 0
2005-02-09 19:16:30-0500 1028 4b0 AU received event of 1
2005-02-09 19:16:30-0500 1028 4b0 Successfully launched client for directive 3
2005-02-09 19:16:31-0500 1028 e68 Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 19:16:31-0500 1028 968 Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 19:16:31-0500 1028 50c WU client calls back to download call
{D300319A-2471-408B-86C0-9E337127BDB1} with code Call progress and error 0
2005-02-09 19:16:31-0500 1028 50c WU client calls back to download call
{5C2A100A-ABFB-456C-A326-A929060B284E} with code Call progress and error 0
2005-02-09 19:16:38-0500 1028 e68 Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 19:16:42-0500 1028 e78 Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 19:16:47-0500 1028 968 Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 19:16:51-0500 1028 968 Error 80072f78 occurred while downloading
update; notifying dependent calls.
2005-02-09 19:16:57-0500 1028 e68 Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 19:17:01-0500 1028 e78 Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 19:17:05-0500 1028 e78 Error 80072f78 occurred while downloading
update; notifying dependent calls.
2005-02-09 19:17:09-0500 1028 e78 Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 19:17:13-0500 1028 968 Error 80072f78 occurred while downloading
update; notifying dependent calls.
2005-02-09 19:17:17-0500 1028 e68 Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 19:17:21-0500 1028 e78 Error 80072efe occurred while downloading
update; notifying dependent calls.
2005-02-09 19:17:21-0500 1028 5d4 WU client calls back to download call
{5C2A100A-ABFB-456C-A326-A929060B284E} with code Call progress and error 0
2005-02-09 19:17:21-0500 1028 4b0 AU received event of 0
2005-02-09 19:30:11-0500 1028 4b0 AU received event of 1
2005-02-09 19:30:11-0500 1028 4b0 WU client succeeds
CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
{D8919B6F-CFA6-4151-AA7B-E17762405DA9}
2005-02-09 19:30:11-0500 1028 50c WU client executing call
{D8919B6F-CFA6-4151-AA7B-E17762405DA9} of type Search Call
2005-02-09 19:30:11-0500 1028 50c Checking for different Redirector at:
http://download.windowsupdate.com/ms...ir/wuredir.cab
2005-02-09 19:30:23-0500 1028 50c Send failed with hr = 80072efe.
2005-02-09 19:30:23-0500 1028 50c SendRequest failed with hr = 80072efe.
Proxy List used: (null) Bypass List used : (null)
2005-02-09 19:30:23-0500 1028 50c Send failed with hr = 80072f78.
2005-02-09 19:30:23-0500 1028 50c SendRequest failed with hr = 80072f78.
Proxy List used: (null) Bypass List used : (null)
2005-02-09 19:30:23-0500 1028 50c Send failed with hr = 80072efe.
2005-02-09 19:30:23-0500 1028 50c SendRequest failed with hr = 80072efe.
Proxy List used: (null) Bypass List used : (null)
2005-02-09 19:30:23-0500 1028 50c Send failed with hr = 80072efe.
2005-02-09 19:30:23-0500 1028 50c SendRequest failed with hr = 80072efe.
Proxy List used: (null) Bypass List used : (null)
2005-02-09 19:30:23-0500 1028 50c DownloadFileInternal failed for
http://download.windowsupdate.com/ms...r/wuredir.cab:
error 0x80072efe
2005-02-09 19:30:23-0500 1028 50c Failed to download the Redirector cab on
try 1: 0x80072efe
2005-02-09 19:30:23-0500 1028 50c Checking for different Redirector at:
http://download.microsoft.com/window...ir/wuredir.cab
2005-02-09 19:30:24-0500 1028 50c Send failed with hr = 80072efe.
2005-02-09 19:30:24-0500 1028 50c SendRequest failed with hr = 80072efe.
Proxy List used: (null) Bypass List used : (null)
2005-02-09 19:30:24-0500 1028 50c Send failed with hr = 80072efe.
2005-02-09 19:30:24-0500 1028 50c SendRequest failed with hr = 80072efe.
Proxy List used: (null) Bypass List used : (null)
2005-02-09 19:30:24-0500 1028 50c Send failed with hr = 80072f78.
2005-02-09 19:30:24-0500 1028 50c SendRequest failed with hr = 80072f78.
Proxy List used: (null) Bypass List used : (null)
2005-02-09 19:30:24-0500 1028 50c Send failed with hr = 80072efe.
2005-02-09 19:30:24-0500 1028 50c SendRequest failed with hr = 80072efe.
Proxy List used: (null) Bypass List used : (null)
2005-02-09 19:30:24-0500 1028 50c DownloadFileInternal failed for
http://download.microsoft.com/window...r/wuredir.cab: error
0x80072efe
2005-02-09 19:30:24-0500 1028 50c Failed to download the Redirector cab on
try 2: 0x80072efe
2005-02-09 19:30:24-0500 1028 50c Checking for different Redirector at:
http://windowsupdate.microsoft.com/v5/redir/wuredir.cab
2005-02-09 19:30:24-0500 1028 50c Send failed with hr = 80072f78.
2005-02-09 19:30:24-0500 1028 50c SendRequest failed with hr = 80072f78.
Proxy List used: (null) Bypass List used : (null)
2005-02-09 19:30:24-0500 1028 50c Send failed with hr = 80072efe.
2005-02-09 19:30:24-0500 1028 50c SendRequest failed with hr = 80072efe.
Proxy List used: (null) Bypass List used : (null)
2005-02-09 19:30:24-0500 1028 50c Send failed with hr = 80072efe.
2005-02-09 19:30:24-0500 1028 50c SendRequest failed with hr = 80072efe.
Proxy List used: (null) Bypass List used : (null)
2005-02-09 19:30:24-0500 1028 50c Send failed with hr = 80072f78.
2005-02-09 19:30:24-0500 1028 50c SendRequest failed with hr = 80072f78.
Proxy List used: (null) Bypass List used : (null)
2005-02-09 19:30:24-0500 1028 50c DownloadFileInternal failed for
http://windowsupdate.microsoft.com/v...r/wuredir.cab: error 0x80072f78
2005-02-09 19:30:24-0500 1028 50c Failed to download the Redirector cab on
try 3: 0x80072f78
2005-02-09 19:30:24-0500 1028 50c GetWuidentUrlFromRedirector failed due to
error 0x80072f78
2005-02-09 19:30:24-0500 1028 50c IsUpdateRequired failed with error
0x80072f78
2005-02-09 19:30:24-0500 3812 238 Trying to make out of proc datastore active
2005-02-09 19:30:25-0500 3812 238 Out of proc datastore is now active
2005-02-09 19:30:26-0500 1028 50c PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-02-09 19:30:26-0500 1028 50c PT: Using server URL
https://v5.windowsupdate.microsoft.c...ce/client.asmx
2005-02-09 19:30:27-0500 1028 50c Add header for accept-encoding: xpress
succeeded
2005-02-09 19:30:27-0500 1028 50c Send failed with hr = 80072efe.
2005-02-09 19:30:27-0500 1028 50c SendRequest failed with hr = 80072efe.
Proxy List used: (null) Bypass List used : (null)
2005-02-09 19:30:27-0500 1028 50c SyncUpdates: 0x80072efe
2005-02-09 19:30:27-0500 1028 50c PT: Cannot recover from fault,
origin=SyncUpdates, hr=0x80072efe
2005-02-09 19:30:27-0500 1028 50c Sync of Updates: 0x80072efe
2005-02-09 19:30:27-0500 1028 50c WU client failed Searching for update with
error 0x80072efe
2005-02-09 19:30:27-0500 1028 50c Search Callback Failed, hr is 0x80072efe
2005-02-09 19:30:27-0500 1028 50c Setting next AU detection timeout to
2005-02-10 05:30:27
2005-02-09 19:30:27-0500 1028 50c Setting AU scheduled install time to
2005-02-10 08:00:00
2005-02-09 19:30:27-0500 1028 50c WU client calls back to search call
AutomaticUpdates with code Call failed and error 0x80072efe
2005-02-09 19:30:27-0500 1028 50c WU client completed and deleted call
{D8919B6F-CFA6-4151-AA7B-E17762405DA9}
2005-02-09 19:30:29-0500 1028 50c REPORT EVENT:
{C6E40541-F662-41B5-BCDA-67EF8C1624EF} 1103 2005-02-09
19:30:24-0500 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80072f78 SelfUpdate Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80072f78
2005-02-09 19:30:29-0500 1028 50c REPORT EVENT:
{0973D29B-B567-4218-B3CA-A27BC634A1F5} 1104 2005-02-09
19:30:27-0500 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072efe AutomaticUpdates Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80072efe
2005-02-09 19:30:29-0500 1028 50c Created new event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{0E6CCA 0E-6C84-4FC8-A6D6-CDE52CD34C7C}.bin for writing.
2005-02-09 19:35:27-0500 3812 238 Out of proc datastore is shutting down
2005-02-09 19:35:29-0500 3812 238 Out of proc datastore is now inactive
2005-02-09 19:36:20-0500 1028 638 WU client calls back to download call
{D300319A-2471-408B-86C0-9E337127BDB1} with code Call progress and error 0
2005-02-09 19:36:34-0500 1028 4b0 AU received event of 1


"Torgeir Bakken (MVP)" wrote:

Tim wrote:

All of a sudden my Windows Update has stopped working. It can connect to the
site, but when it tries to download the updates, they all fail to download.
There have been no changes to this PC lately, and all other PC's using this
internet connection through the same router work fine. It is running Windows
XP, SP2.
Hi

Look for any specific error messages or error numbers in
windowsupdate.log.

From Start/Run run this exact command:

notepad %windir%\windowsupdate.log

See if you can find any clues and/or error massages/numbers there and
post e.g. the last 30 lines of that log here.



--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

Tim wrote:

Thank you Torgeir, here are the entries from the log:

(snip)
Hi

Two errors in your log:

Error 0x80072F78 is
ERROR_HTTP_INVALID_SERVER_RESPONSE
The server response could not be parsed.

Error 0x80072EFE is
ERROR_INTERNET_CONNECTION_ABORTED
The connection with the server has been terminated.

Rename (or just delete) the SoftwareDistribution folder and
see if it helps.

You can use the procedure described he

http://v5.windowsupdate.microsoft.co...cleid=21&ln=en

Note that a side effect of renaming or deleting the SoftwareDistribution
folder is that you lose your WU v5 History listing (not critical).

(later on, you can just delete the renamed SoftwareDistribution
folder)

If the above didn't help:

You might need to use proxycfg.exe (see link above) to either set or
remove a proxy server configuration on the client, or if possible, you
may want/need to create an anonymous access rule for Windows Update
site on the proxy server:

Open a command prompt (Start/Run and then "cmd.exe" without the
quotes").

Run this command to see what proxy configuration WU uses:

proxycfg

If you don't have a proxy, you will need status

Direct access (no proxy server).


If it reports anything else, to set direct access:

proxycfg -d


To get more help on proxycfg if you need to configure it to use
a proxy server or Internet Explorer's settings:

proxycfg -?


If you are behind a ISA server, this one might be relevant also:

You experience problems when you access the Windows Update Version 5
Web site through a server that is running ISA Server
http://support.microsoft.com/?id=885819

and

XP Windows Update Error 0x8024402C / 0x80072f78 when behind a
Microsoft ISA server
http://www.electrosonics.net/technot...0x8024402C.htm


--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx