Bizarre Problem

A neighbor claims that when he taps the wireless icon on his Win10
laptop, he does not get a list of possible access points, but they do
appear when he clicks that icon on his Win10 desktop!

He brought the laptop here and I clicked the icon. Guess what? A bunch
of access points appeared and I was able to connect.

What could be wrong? If I could go to his house, I might be able to see
something but I'm physically not able to make house calls.

Thanks.

Alek wrote:

A neighbor claims that when he taps the wireless icon on his Win10
laptop, he does not get a list of possible access points, but they do
appear when he clicks that icon on his Win10 desktop!

He brought the laptop here and I clicked the icon. Guess what? A bunch
of access points appeared and I was able to connect.

What could be wrong?

Laptop could be fixed to 5GHz band only, when there are none of that
type of access point at his home, but there are at yours

(much less likely to be fixed to 2.4HGz as far more likely to have that
type at both locations).

On 30/07/2016 22:37, Alek wrote:
What could be wrong? If I could go to his house, I might be able to see
something but I'm physically not able to make house calls.


she just needed to bootup the machine; something was corrupting but by
switching off the machine when she came to you for a quicky one, the
machine was reset and everything was fine.

In a Windows system people should learn something about "Restart" and
"Shut Down". Restart is always required when an update or upgrade is
applied. also, restart solves most of the problems when something isn't
responding such as the keyboard or laptops tap pad or even the touch
screen. People should make a habit or doing this when there is a minor
problem like you have described in your post.

Shutdown does,'t solve anything but it does shuts down processes that
might otherwise won't allow you to do certain things like removing your
USB drive (this is not same as simply pulling out from the port. DON'T
do it) . Log-out is another option for this. If you can't remove your
USB drive SAFELY.


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Andy Burns wrote on 7/30/2016 5:43 PM:
Alek wrote:

A neighbor claims that when he taps the wireless icon on his Win10
laptop, he does not get a list of possible access points, but they do
appear when he clicks that icon on his Win10 desktop!

He brought the laptop here and I clicked the icon. Guess what? A bunch
of access points appeared and I was able to connect.

What could be wrong?

Laptop could be fixed to 5GHz band only, when there are none of that
type of access point at his home, but there are at yours

(much less likely to be fixed to 2.4HGz as far more likely to have that
type at both locations).

Both 2.4 and 5.0 are available here.

Alek wrote:

Andy Burns wrote:

Laptop could be fixed to 5GHz band only

Both 2.4 and 5.0 are available here.

That's consistent with what I'm suggesting (just a possibility) that his
laptop is fixed on 5.0, so it can see your AP, but his own AP is only
2.4, so the laptop can't see it ...

On 07/30/2016 05:37 PM, Alek wrote:
A neighbor claims that when he taps the wireless icon on his Win10
laptop, he does not get a list of possible access points, but they do
appear when he clicks that icon on his Win10 desktop!

He brought the laptop here and I clicked the icon. Guess what? A bunch
of access points appeared and I was able to connect.

What could be wrong? If I could go to his house, I might be able to see
something but I'm physically not able to make house calls.

Thanks.

You could install Teamviewer on both machines and then you could operate
his laptop from yours. Of course he has to be on the internet.

https://www.teamviewer.com/en/

If you haven't played with it: Both of you run it. He reads off the
ID and password the program gives him, and you try to connect to that ID
and then enter than password.

It's really simple. And you don't need an account unless you're like me
and support several people so you setup all their names in your account
so you don't have to keep asking them.

On 30/07/2016 23:20, Big Al wrote:
On 07/30/2016 05:37 PM, Alek wrote:
A neighbor claims that when he taps the wireless icon on his Win10
laptop, he does not get a list of possible access points, but they do
appear when he clicks that icon on his Win10 desktop!

He brought the laptop here and I clicked the icon. Guess what? A bunch
of access points appeared and I was able to connect.

What could be wrong? If I could go to his house, I might be able to see
something but I'm physically not able to make house calls.

Thanks.

You could install Teamviewer on both machines and then you could operate
his laptop from yours. Of course he has to be on the internet.

https://www.teamviewer.com/en/

If you haven't played with it: Both of you run it. He reads off the
ID and password the program gives him, and you try to connect to that ID
and then enter than password.

It's really simple. And you don't need an account unless you're like me
and support several people so you setup all their names in your account
so you don't have to keep asking them.

That's really good advice, Big Al! :-)

I use it to help some of MY elderly pals.

--
"I am always doing things I can't do, that's how I get to do them."
Pablo Picasso (1881 - 1973)

Andy Burns wrote on 7/30/2016 5:59 PM:
Alek wrote:

Andy Burns wrote:

Laptop could be fixed to 5GHz band only

Both 2.4 and 5.0 are available here.

That's consistent with what I'm suggesting (just a possibility) that his
laptop is fixed on 5.0, so it can see your AP, but his own AP is only
2.4, so the laptop can't see it ...



He just emailed that everything is OK now.

Big Al wrote on 7/30/2016 6:20 PM:

You could install Teamviewer on both machines and then you could operate
his laptop from yours. Of course he has to be on the internet.

DOH! He can't make a wireless connection!!! :-)

On 07/30/2016 05:41 PM, Alek wrote:
Big Al wrote on 7/30/2016 6:20 PM:

You could install Teamviewer on both machines and then you could operate
his laptop from yours. Of course he has to be on the internet.

DOH! He can't make a wireless connection!!! :-)


I suppose you mean an INTERNET connection. Wireless is nice when it's
your only choice, but it IS inferior to a wired internet connection.

On 31/07/2016 19:01, Sam E wrote:
On 07/30/2016 05:41 PM, Alek wrote:
Big Al wrote on 7/30/2016 6:20 PM:

You could install Teamviewer on both machines and then you could operate
his laptop from yours. Of course he has to be on the internet.

DOH! He can't make a wireless connection!!! :-)


I suppose you mean an INTERNET connection. Wireless is nice when it's
your only choice, but it IS inferior to a wired internet connection.

You may be right! I was a little confused too.

--
"I am always doing things I can't do, that's how I get to do them."
Pablo Picasso (1881 - 1973)