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#1
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blue screen 0x00000024
Hi,
I turned on my HP laptop this morning and I received a message saying that there was some issues with. the system was going to run a chdsk and fix it. It deleted some file but could not do the following step due to insufficient memory space. I turned off the computer and restarted it and I got the message "A problem has been detected and Windows has been shut down to prevent damage to your computer. I followed instruction by restarting the system but I got the same message. It tells me to follow the steps "Disable or uninstall any anti-virus...." but I can not do any of that since no matter what key I hit (8, 11 or 12) or the option I choose (start windows normal, start with last correct version), I always end up on the blue screen. Technical inforamtion STOP : 0x00000024 (0x00190203, 0x8318E0C0, OXC0000102, 0X00000000) For information: I have not installed any new softare or hardware lately. The only thing which could have happened is the automatic update. thanks Nathalie |
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#2
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blue screen 0x00000024
On Feb 14, 8:41*am, "N. Freeman"
wrote: Hi, I turned on my HP laptop this morning and I received a message saying that there was some issues with. the system was going to run a chdsk and fix it. |
#3
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blue screen 0x00000024
Nathalie
Jose has suggested one way forward. What is the laptop make and model? Do you have important data on the drive you need to recover? Background information on Stop Error message http://msdn2.microsoft.com/en-us/library/ms793935.aspx 0x00000024: NTFS_FILE_SYSTEM A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some antivirus software. I suggest running ChkDsk or ScanDisk as a first step; then disable all file system filters such as virus scanners, firewall software, or backup utilities. Check the file properties of NTFS.SYS to ensure it matches the current OS or SP version. Update all disk, tape backup, CD-ROM, or removable device drivers to the most current versions. Source: http://aumha.org/a/stop.htm -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ N. Freeman wrote: Hi, I turned on my HP laptop this morning and I received a message saying that there was some issues with. the system was going to run a chdsk and fix it. It deleted some file but could not do the following step due to insufficient memory space. I turned off the computer and restarted it and I got the message "A problem has been detected and Windows has been shut down to prevent damage to your computer. I followed instruction by restarting the system but I got the same message. It tells me to follow the steps "Disable or uninstall any anti-virus...." but I can not do any of that since no matter what key I hit (8, 11 or 12) or the option I choose (start windows normal, start with last correct version), I always end up on the blue screen. Technical inforamtion STOP : 0x00000024 (0x00190203, 0x8318E0C0, OXC0000102, 0X00000000) For information: I have not installed any new softare or hardware lately. The only thing which could have happened is the automatic update. thanks Nathalie |
#4
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blue screen 0x00000024
It is a HP Pavilion dv8000
I do have important data on the drive but I made a copy of the drives on an external hard drive (the copy might already 2 to 3 weeks old though). The problem though is that I don't have access to anything. I can't get away from the blue screen to run anything. "Gerry" wrote in message ... Nathalie Jose has suggested one way forward. What is the laptop make and model? Do you have important data on the drive you need to recover? Background information on Stop Error message http://msdn2.microsoft.com/en-us/library/ms793935.aspx 0x00000024: NTFS_FILE_SYSTEM A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some antivirus software. I suggest running ChkDsk or ScanDisk as a first step; then disable all file system filters such as virus scanners, firewall software, or backup utilities. Check the file properties of NTFS.SYS to ensure it matches the current OS or SP version. Update all disk, tape backup, CD-ROM, or removable device drivers to the most current versions. Source: http://aumha.org/a/stop.htm -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ N. Freeman wrote: Hi, I turned on my HP laptop this morning and I received a message saying that there was some issues with. the system was going to run a chdsk and fix it. It deleted some file but could not do the following step due to insufficient memory space. I turned off the computer and restarted it and I got the message "A problem has been detected and Windows has been shut down to prevent damage to your computer. I followed instruction by restarting the system but I got the same message. It tells me to follow the steps "Disable or uninstall any anti-virus...." but I can not do any of that since no matter what key I hit (8, 11 or 12) or the option I choose (start windows normal, start with last correct version), I always end up on the blue screen. Technical inforamtion STOP : 0x00000024 (0x00190203, 0x8318E0C0, OXC0000102, 0X00000000) For information: I have not installed any new softare or hardware lately. The only thing which could have happened is the automatic update. thanks Nathalie |
#5
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blue screen 0x00000024
Have you looked at the Manual?
http://h10032.www1.hp.com/ctg/Manual/c00701888.pdf F10 is mentioned in the Manual -see Page 1 if Section 2. Section 6B deals with System Recovery. Otherwise you might read / copy the data on the drive from another computer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ N. Freeman wrote: It is a HP Pavilion dv8000 I do have important data on the drive but I made a copy of the drives on an external hard drive (the copy might already 2 to 3 weeks old though). The problem though is that I don't have access to anything. I can't get away from the blue screen to run anything. "Gerry" wrote in message ... Nathalie Jose has suggested one way forward. What is the laptop make and model? Do you have important data on the drive you need to recover? Background information on Stop Error message http://msdn2.microsoft.com/en-us/library/ms793935.aspx 0x00000024: NTFS_FILE_SYSTEM A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some antivirus software. I suggest running ChkDsk or ScanDisk as a first step; then disable all file system filters such as virus scanners, firewall software, or backup utilities. Check the file properties of NTFS.SYS to ensure it matches the current OS or SP version. Update all disk, tape backup, CD-ROM, or removable device drivers to the most current versions. Source: http://aumha.org/a/stop.htm -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ N. Freeman wrote: Hi, I turned on my HP laptop this morning and I received a message saying that there was some issues with. the system was going to run a chdsk and fix it. It deleted some file but could not do the following step due to insufficient memory space. I turned off the computer and restarted it and I got the message "A problem has been detected and Windows has been shut down to prevent damage to your computer. I followed instruction by restarting the system but I got the same message. It tells me to follow the steps "Disable or uninstall any anti-virus...." but I can not do any of that since no matter what key I hit (8, 11 or 12) or the option I choose (start windows normal, start with last correct version), I always end up on the blue screen. Technical inforamtion STOP : 0x00000024 (0x00190203, 0x8318E0C0, OXC0000102, 0X00000000) For information: I have not installed any new softare or hardware lately. The only thing which could have happened is the automatic update. thanks Nathalie |
#6
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blue screen 0x00000024
On Feb 14, 11:52*am, "N. Freeman"
wrote: It is a HP Pavilion dv8000 I do have important data on the drive but I made a copy of the drives on an external hard drive (the copy might already 2 to 3 weeks old though). The problem though is that I don't have access to anything. I can't get away from the blue screen to run anything. "Gerry" wrote in message ... Nathalie Jose has suggested one way forward. What is the laptop make and model? Do you have important data on the drive you need to recover? Background information on Stop Error message http://msdn2.microsoft.com/en-us/library/ms793935.aspx 0x00000024: NTFS_FILE_SYSTEM A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some antivirus software. I suggest running ChkDsk or ScanDisk as a first step; then disable all file system filters such as virus scanners, firewall software, or backup utilities. Check the file properties of NTFS.SYS to ensure it matches the current OS or SP version. Update all disk, tape backup, CD-ROM, or removable device drivers to the most current versions. Source:http://aumha.org/a/stop.htm -- Hope *this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ N. Freeman wrote: Hi, I turned on my HP laptop this morning and I received a message saying that there was some issues with. the system was going to run a chdsk and fix it. It deleted some file but could not do the following step due to insufficient memory space. I turned off the computer and restarted it and I got the message "A problem has been detected and Windows has been shut down to prevent damage to your computer. I followed instruction by restarting the system but I got the same message. It tells me to follow the steps "Disable or uninstall any anti-virus...." but I can not do any of that since no matter what key I hit (8, 11 or 12) or the option I choose (start windows normal, start with last correct version), I always end up on the blue screen. Technical inforamtion STOP : 0x00000024 (0x00190203, 0x8318E0C0, OXC0000102, 0X00000000) For information: I have not installed any new softare or hardware lately. The only thing which could have happened is the automatic update. thanks Nathalie When you ran chkdsk /r from the Recovery Console, what were the results? If your chkdsk did not work before and you had to cut the power, that would be the first thing to do. |
#7
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blue screen 0x00000024
N. Freeman wrote:
Hi, I turned on my HP laptop this morning and I received a message saying that there was some issues with. the system was going to run a chdsk and fix it. It deleted some file but could not do the following step due to insufficient memory space. I'd say, if you have the original boot cd for XP, then boot up with it, and go into the Repair Console to run a chkdsk from there. But you said it's an HP laptop, and I don't think HP or most computer manufacturers supply full Windows system disks with their systems, just a small reinstaller on a separate partition. You could conceivably borrow a full XP install CD from a friend, or download it from somewhere. It doesn't have to be identical to the version of XP that's on your hard disk already, you just need it long enough to run the Repair console. You'll need to know your Admin password on the laptop, of course. Yousuf Khan |
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