Printer Problem

On Thu, 10 Dec 2015 09:42:03 -0600, Rene Lamontagne
wrote:

On 12/10/2015 9:29 AM, Keith Nuttle wrote:
On 12/10/2015 8:42 AM, Gordon wrote:
On Wed, 09 Dec 2015 17:28:46 -0600, Gordon
wrote:

I have Windows 10 with the latest updates installed on my HP Pavilion
desktop computer. I have an HP Officejet 7000 E809a Wide Format
printer that has been working well until yesterday. Today it won't
print anything black. It prints in color very well and in grayscale,
too but it won't print anything black. I replaced the black ink
cartridge but this didn't resolve the problem.

I'm wondering if this is a problem that has its roots in the latest
Windows update. I had this recent update installed yesterday and
didn't use my printer afterward.

Does anyone here have any suggestions? Thanks. Gordon

I just connected this printer to my wife's computer, also running
Windows 10 with the latest updates. The printer problem remained the
same. So, I guess I can conclude that the problem is in the printer
and probably the only practical solution is to go buy a new printer. I
can't figure out any way to purge the print head for the black ink,
other than press the test print button on the front of the HP printer.
I've done this several times and it hasn't produced any changes.
Gordon

If it is an HP printer the print head is part of the cartridge. Can you
try a different cartridge in the printer to see if the same thing happens.

Gordon did try that Kieth, stated in his first post.
I think Gordon is correct and that the printer black circuit system has
gone south.
Just for info my son just bought a new HP Inkjet printer at Staples for
$39.95 CDN, and A Brother Monochrome Laser printer for $89.95 CDN so
that may be the way to go.

Regards, Rene


Regards, Rene

Thanks, Rene. I'm going to the local Staples store after lunch and if
they have anything in this price range I will probably buy a new
printer and toss the old one into the trash barrel to be used as land
fill bulk. I think most printer manufacturers sell their printers at a
very low cost then hope to make big money on the ink cartridges that a
person has to buy at unreasonably high prices. Gordon

On Wed, 09 Dec 2015 17:28:46 -0600, Gordon
wrote:

I have Windows 10 with the latest updates installed on my HP Pavilion
desktop computer. I have an HP Officejet 7000 E809a Wide Format
printer that has been working well until yesterday. Today it won't
print anything black. It prints in color very well and in grayscale,
too but it won't print anything black. I replaced the black ink
cartridge but this didn't resolve the problem.

I'm wondering if this is a problem that has its roots in the latest
Windows update. I had this recent update installed yesterday and
didn't use my printer afterward.

Does anyone here have any suggestions? Thanks. Gordon

Does anyone here know of a printhead cleaning solvent that I might
try. I'm thinking there may be something in the form of a replacement
ink cartridge that has a cleaning solvent instead of ink inside and
this might clear away whatever is blocking the printhead.

Would it be prudent to fill an old ink cartridge with some form of
solvent then put it into the printer and give it a whirl. What solvent
would work? Acetone? Rubbing alcohol? Paint thinner? Pure alcohol
liquor? Any ideas? If I'm going to toss my old printer into the trash
barrel it wouldn't be a great loss if I damaged it while trying one of
the above. Gordon

On 12/10/2015 10:03 AM, Gordon wrote:
On Wed, 09 Dec 2015 17:28:46 -0600, Gordon
wrote:

I have Windows 10 with the latest updates installed on my HP Pavilion
desktop computer. I have an HP Officejet 7000 E809a Wide Format
printer that has been working well until yesterday. Today it won't
print anything black. It prints in color very well and in grayscale,
too but it won't print anything black. I replaced the black ink
cartridge but this didn't resolve the problem.

I'm wondering if this is a problem that has its roots in the latest
Windows update. I had this recent update installed yesterday and
didn't use my printer afterward.

Does anyone here have any suggestions? Thanks. Gordon

Does anyone here know of a printhead cleaning solvent that I might
try. I'm thinking there may be something in the form of a replacement
ink cartridge that has a cleaning solvent instead of ink inside and
this might clear away whatever is blocking the printhead.

Would it be prudent to fill an old ink cartridge with some form of
solvent then put it into the printer and give it a whirl. What solvent
would work? Acetone? Rubbing alcohol? Paint thinner? Pure alcohol
liquor? Any ideas? If I'm going to toss my old printer into the trash
barrel it wouldn't be a great loss if I damaged it while trying one of
the above. Gordon


Back when I was refilling my ink carts I used 90% rubbing alcohol and
distilled water with one drop of dishwashing liquid soap.
It sometimes worked.
Now I buy my Toner and Ink carts from Toner Parts.ca , As I live in Canada.

Regards, Rene

Gordon wrote:
On Thu, 10 Dec 2015 08:59:46 -0500, Big Al wrote:

Gordon wrote on 12/10/2015 8:20 AM:
On Wed, 9 Dec 2015 19:49:24 -0600, Rene Lamontagne
wrote:

On 12/9/2015 6:22 PM, Gordon wrote:
On Wed, 9 Dec 2015 19:06:27 -0500, Wolf K
wrote:

On 2015-12-09 18:28, Gordon wrote:
I have Windows 10 with the latest updates installed on my HP Pavilion
desktop computer. I have an HP Officejet 7000 E809a Wide Format
printer that has been working well until yesterday. Today it won't
print anything black. It prints in color very well and in grayscale,
too but it won't print anything black. I replaced the black ink
cartridge but this didn't resolve the problem.

I'm wondering if this is a problem that has its roots in the latest
Windows update. I had this recent update installed yesterday and
didn't use my printer afterward.

Does anyone here have any suggestions? Thanks. Gordon
Make sure you have the latest printer driver. Get it direct from HP. No
guarantee, but best bet for a quick fix.

HTH

Thanks, but I have already done this. The Device Manager Printers
Officejet...indicates that I have the latest driver version.

If my printer didn't print grayscale okay I would think maybe the
printhead was clogged but there must be some other problem or it
wouldn't print grayscale either. Gordon

Gordon, just a wild guess but it could be using the color carts to do
greyscale and there may still be something amiss in the black system. Is
the printhead part of the cartridge or Seperate on this Printer.

Regards, Rene

Rene, I think you're right in that it uses the color cartridges to
print in grayscale. But I have no idea as to how to check this out or
how to rectify the problem if I get it figured out. I'm about ready to
toss the HP printer in the garbage barrel and go buy a new printer,
but I don't know what brand or model would be the best one to get.
Gordon

I'm able to tell my printer to print black not in color in the print dialogue. Never gave it much thought if it really
did one black ink or all colors to get black, but it sure looks black in text?!

My HP printer also has this option but when I choose it the printed
material is not really black but is a dark shade of gray.

I still haven't figured out what is causing the problem with my HP
printer but I'm increasingly convinced that it is within the printer,
not the computer or Microsoft 10 OS. I guess I'll take the printer to
the store where I bought it and see if they can figure it out for me.
This may cost more than the printer is worth, though. Gordon

"The printing mechanism for this product involves a printhead and
four cartridges. Review the following tables for printheads and cartridges
that are compatible with your product."

It looks like a CMYK setup. Some photo printers have
as many as six cartridges, in an extended model of that type.

https://en.wikipedia.org/wiki/CMYK_color_model

"To save money on ink, and to produce deeper black tones,
unsaturated and dark colors are produced by using black ink
instead of the combination of cyan, magenta and yellow."

That printer has:

192 MHz ARM946ES, ETM9 (medium)
64 MB built-in RAM, 32 MB built-in Flash ROM

If HP replaces your printhead assembly under warranty, you receive
a new printhead assembly, cleaning materials, and a full set of
new ink cartridges.

I would try a test page (as provided by the printer),
which someone else already suggested as a test. AFAIK,
the printer prepares the page, rather than the host.

It could be, that it is running in some sort of
"ink saver" mode or something.

The power supply for it is 32V @ 1.5A . When the machine
wants paper, it's not going to take "No" for an answer :-)

*******

(add your own .pdf to the end of the file name after the download is complete... )

http://h10032.www1.hp.com/ctg/Manual/c01785846

To align the printhead from the control panel

1. Load letter, A4, or legal unused plain white paper
into the main input tray.

2. Control panel:

Press and hold (Power button) --- like it was a shift key

press (Resume button) three times, and release (Power button)

To align the printer from the Printer Toolbox

1. Load letter, A4, or legal unused plain white paper
into the main input tray.

2. In the HP Solution Center, click Settings.

3. In the Print Settings area, click Printer Toolbox.

The Printer Toolbox appears.

4. Click the Device Services tab.

5. Click Align the Printer.

The product prints a test page, aligns the printhead,
and calibrates the printer. Recycle or discard the page.

HTH,
Paul

Gordon wrote:

I thought of doing this but I want to figure out why the print test
button on the front of the computer won't print black even when the
computer is not connected to my computer. All the print test button
does is cause the printer to act like it is printing then spew out a
clean, blank sheet of paper.

Did you remove the protective tape from the print head ?
In the photo on the HP web site, I see some tape residue
on the side of the unit, implying they put tape across it.

It's there to prevent the thing from drying out before usage.

It looks like the printhead assembly is removable, so take
it out and inspect it.

Paul

Keith Nuttle wrote:

If it is an HP printer the print head is part of the cartridge.

True for most HP printers, but apparently for this model, the cartridge
doesn't include the heads ...

http://support.hp.com/us-en/product/HP-Officejet-7000-Wide-Format-Printer-series---E8/3882903/model/3882997/document/c01755277/

Gordon wrote:
On Wed, 09 Dec 2015 17:28:46 -0600, Gordon
wrote:

I have Windows 10 with the latest updates installed on my HP Pavilion
desktop computer. I have an HP Officejet 7000 E809a Wide Format
printer that has been working well until yesterday. Today it won't
print anything black. It prints in color very well and in grayscale,
too but it won't print anything black. I replaced the black ink
cartridge but this didn't resolve the problem.

I'm wondering if this is a problem that has its roots in the latest
Windows update. I had this recent update installed yesterday and
didn't use my printer afterward.

Does anyone here have any suggestions? Thanks. Gordon

Does anyone here know of a printhead cleaning solvent that I might
try. I'm thinking there may be something in the form of a replacement
ink cartridge that has a cleaning solvent instead of ink inside and
this might clear away whatever is blocking the printhead.

Would it be prudent to fill an old ink cartridge with some form of
solvent then put it into the printer and give it a whirl. What solvent
would work? Acetone? Rubbing alcohol? Paint thinner? Pure alcohol
liquor? Any ideas? If I'm going to toss my old printer into the trash
barrel it wouldn't be a great loss if I damaged it while trying one of
the above. Gordon

If the thing has a store warranty, or an HP warranty,
I would be using that, rather than trying to clean it.

If it is past any warranty period, use isopropyl. That should
work for any water-based inks. There are a few inkjet cartridges
which are intended for printing on plastic film, and those
might not use water. And then you'd need a different solvent.

If you take a printed output, and get the print wet and
the ink runs, then you know it's water soluble.

While I have a tin of acetone here, I hardly ever use it.
It can attack some plastic finishes, and if you need
to use the warranty, the last thing you want is visible
cosmetic damage.

The holes on the print head are microscopic,
and a cleaning procedure is just as likely to
drive residue into the print head, as remove it.
The droplet size is 2 picoliters, so the
opening to launch such a droplet cannot be
very wide.

Paul

Gordon wrote:

On Thu, 10 Dec 2015 09:42:03 -0600, Rene Lamontagne
wrote:

On 12/10/2015 9:29 AM, Keith Nuttle wrote:
On 12/10/2015 8:42 AM, Gordon wrote:
On Wed, 09 Dec 2015 17:28:46 -0600, Gordon
wrote:

I have Windows 10 with the latest updates installed on my HP Pavilion
desktop computer. I have an HP Officejet 7000 E809a Wide Format
printer that has been working well until yesterday. Today it won't
print anything black. It prints in color very well and in grayscale,
too but it won't print anything black. I replaced the black ink
cartridge but this didn't resolve the problem.

I'm wondering if this is a problem that has its roots in the latest
Windows update. I had this recent update installed yesterday and
didn't use my printer afterward.

Does anyone here have any suggestions? Thanks. Gordon

I just connected this printer to my wife's computer, also running
Windows 10 with the latest updates. The printer problem remained the
same. So, I guess I can conclude that the problem is in the printer
and probably the only practical solution is to go buy a new printer. I
can't figure out any way to purge the print head for the black ink,
other than press the test print button on the front of the HP printer.
I've done this several times and it hasn't produced any changes.
Gordon

If it is an HP printer the print head is part of the cartridge. Can you
try a different cartridge in the printer to see if the same thing
happens.

Gordon did try that Kieth, stated in his first post.
I think Gordon is correct and that the printer black circuit system has
gone south.
Just for info my son just bought a new HP Inkjet printer at Staples for
$39.95 CDN, and A Brother Monochrome Laser printer for $89.95 CDN so
that may be the way to go.

Regards, Rene


Regards, Rene

Thanks, Rene. I'm going to the local Staples store after lunch and if
they have anything in this price range I will probably buy a new
printer and toss the old one into the trash barrel to be used as land
fill bulk. I think most printer manufacturers sell their printers at a
very low cost then hope to make big money on the ink cartridges that a
person has to buy at unreasonably high prices. Gordon

Take the old printer to Staples... they can recycle it so that the land fill
doesn't fill up with a lot of broken HP printers. I did that to my old HP.

Gordon wrote:

On Wed, 09 Dec 2015 17:28:46 -0600, Gordon
wrote:

I have Windows 10 with the latest updates installed on my HP Pavilion
desktop computer. I have an HP Officejet 7000 E809a Wide Format
printer that has been working well until yesterday. Today it won't
print anything black. It prints in color very well and in grayscale,
too but it won't print anything black. I replaced the black ink
cartridge but this didn't resolve the problem.

I'm wondering if this is a problem that has its roots in the latest
Windows update. I had this recent update installed yesterday and
didn't use my printer afterward.

Does anyone here have any suggestions? Thanks. Gordon

Does anyone here know of a printhead cleaning solvent that I might
try. I'm thinking there may be something in the form of a replacement
ink cartridge that has a cleaning solvent instead of ink inside and
this might clear away whatever is blocking the printhead.

Would it be prudent to fill an old ink cartridge with some form of
solvent then put it into the printer and give it a whirl. What solvent
would work? Acetone? Rubbing alcohol? Paint thinner? Pure alcohol
liquor? Any ideas? If I'm going to toss my old printer into the trash
barrel it wouldn't be a great loss if I damaged it while trying one of
the above. Gordon

All of the HP inks that I know about are water soluable.
To find out just sprinkle a little water on that test page to see if it
smears.

On Thu, 10 Dec 2015 13:41:51 -0500, Wolf K
wrote:

On 2015-12-10 10:23, Gordon wrote:
On Thu, 10 Dec 2015 09:21:29 -0500, Wolf
wrote:

[...]
Erm, the correct inference is that it's a Windows 10 issue. It doesn't
play nice with the latest/current drivers. You could try rolling back to
an earlier driver. D/l it (you will likely have to go to non-HP source,
so check for malware). Then uninstall the current driver, and install
the older older one. I wouldn't bet on this fix, though.

Good luck,

I thought of doing this but I want to figure out why the print test
button on the front of the computer won't print black even when the
computer is not connected to my computer. All the print test button
does is cause the printer to act like it is printing then spew out a
clean, blank sheet of paper.

OK, I missed that bit, you're right, the printer has failed. If it's
under warranty, use that, o'wise trash it and buy a new one. I would
switch to Epson or Canon, though.

Have a good day,

This is about what I have concluded but I don't know what would be the
best printer to buy. Since this is the second HP Officejet 7000 that I
have bought and the first one didn't last very long before it failed
in much the same way, I don't plan to buy another HP printer.

Any suggestions as to what make and model would be the most reliable
printer for a home office that doesn't do much printing. That is, I
sometimes let the printer sit idle for several hours or even a few
days if we are on vacation or otherwise not using our computers.
Gordon

On 12/10/2015 10:54 AM, Gordon wrote:
rt does the transfer of ink to the print paper. Th

Wild idea. I have had HP printers all of my life, except for several
Okidatas. So I don't know what I am talking about.

Can you put a alcohol wet tissue next to the the print head, on the
print side and the cartridge side to loosen the ink?

On 12/10/2015 1:53 PM, Gordon wrote:
On Thu, 10 Dec 2015 13:41:51 -0500, Wolf K
wrote:

On 2015-12-10 10:23, Gordon wrote:
On Thu, 10 Dec 2015 09:21:29 -0500, Wolf
wrote:

[...]
Erm, the correct inference is that it's a Windows 10 issue. It doesn't
play nice with the latest/current drivers. You could try rolling back to
an earlier driver. D/l it (you will likely have to go to non-HP source,
so check for malware). Then uninstall the current driver, and install
the older older one. I wouldn't bet on this fix, though.

Good luck,

I thought of doing this but I want to figure out why the print test
button on the front of the computer won't print black even when the
computer is not connected to my computer. All the print test button
does is cause the printer to act like it is printing then spew out a
clean, blank sheet of paper.

OK, I missed that bit, you're right, the printer has failed. If it's
under warranty, use that, o'wise trash it and buy a new one. I would
switch to Epson or Canon, though.

Have a good day,

This is about what I have concluded but I don't know what would be the
best printer to buy. Since this is the second HP Officejet 7000 that I
have bought and the first one didn't last very long before it failed
in much the same way, I don't plan to buy another HP printer.

Any suggestions as to what make and model would be the most reliable
printer for a home office that doesn't do much printing. That is, I
sometimes let the printer sit idle for several hours or even a few
days if we are on vacation or otherwise not using our computers.
Gordon


I have had an HP-932C since I got my first digital camera in about 2000.
It is still printing find, with the same high quality that it had when
I bought it. I am currently running it from Windows 8.1, but have run
it from Windows 10.

It is being replaced by another HP Officejet 5740, not because I am
having problems with the printer, but I can not find drivers for my old
HP 3300 scanner. The 5740 printer/scanner cost less than a just a new
scanner.

On 12/10/2015 09:18 AM, Gordon wrote:

[snip]

I still haven't figured out what is causing the problem with my HP
printer but I'm increasingly convinced that it is within the printer,
not the computer or Microsoft 10 OS. I guess I'll take the printer to
the store where I bought it and see if they can figure it out for me.
This may cost more than the printer is worth, though. Gordon


Finding the problem would be easier if you had some way to print that's
NOT Windows 10. How about a Linux live CD?

--
15 days until the winter celebration (Friday December 25, 2015 12:00:00
AM for 1 day).

Mark Lloyd
http://notstupid.us/

"Of course, we cannot guarantee our Bibles against normal wear or
abuse." [Oxford University Press]

On 12/10/2015 10:57 AM, Gordon wrote:
On Thu, 10 Dec 2015 09:42:03 -0600, Rene Lamontagne
wrote:

On 12/10/2015 9:29 AM, Keith Nuttle wrote:
On 12/10/2015 8:42 AM, Gordon wrote:
On Wed, 09 Dec 2015 17:28:46 -0600, Gordon
wrote:

I have Windows 10 with the latest updates installed on my HP Pavilion
desktop computer. I have an HP Officejet 7000 E809a Wide Format
printer that has been working well until yesterday. Today it won't
print anything black. It prints in color very well and in grayscale,
too but it won't print anything black. I replaced the black ink
cartridge but this didn't resolve the problem.

I'm wondering if this is a problem that has its roots in the latest
Windows update. I had this recent update installed yesterday and
didn't use my printer afterward.

Does anyone here have any suggestions? Thanks. Gordon

I just connected this printer to my wife's computer, also running
Windows 10 with the latest updates. The printer problem remained the
same. So, I guess I can conclude that the problem is in the printer
and probably the only practical solution is to go buy a new printer. I
can't figure out any way to purge the print head for the black ink,
other than press the test print button on the front of the HP printer.
I've done this several times and it hasn't produced any changes.
Gordon

If it is an HP printer the print head is part of the cartridge. Can you
try a different cartridge in the printer to see if the same thing happens.

Gordon did try that Kieth, stated in his first post.
I think Gordon is correct and that the printer black circuit system has
gone south.
Just for info my son just bought a new HP Inkjet printer at Staples for
$39.95 CDN, and A Brother Monochrome Laser printer for $89.95 CDN so
that may be the way to go.

Regards, Rene


Regards, Rene

Thanks, Rene. I'm going to the local Staples store after lunch and if
they have anything in this price range I will probably buy a new
printer and toss the old one into the trash barrel to be used as land
fill bulk. I think most printer manufacturers sell their printers at a
very low cost then hope to make big money on the ink cartridges that a
person has to buy at unreasonably high prices. Gordon

While I bought my HP 5740 from Staples, BJ Warehouse store has the same
model this week for $80.

On 12/10/2015 12:53 PM, Gordon wrote:
On Thu, 10 Dec 2015 13:41:51 -0500, Wolf K
wrote:

On 2015-12-10 10:23, Gordon wrote:
On Thu, 10 Dec 2015 09:21:29 -0500, Wolf
wrote:

[...]
Erm, the correct inference is that it's a Windows 10 issue. It doesn't
play nice with the latest/current drivers. You could try rolling back to
an earlier driver. D/l it (you will likely have to go to non-HP source,
so check for malware). Then uninstall the current driver, and install
the older older one. I wouldn't bet on this fix, though.

Good luck,

I thought of doing this but I want to figure out why the print test
button on the front of the computer won't print black even when the
computer is not connected to my computer. All the print test button
does is cause the printer to act like it is printing then spew out a
clean, blank sheet of paper.

OK, I missed that bit, you're right, the printer has failed. If it's
under warranty, use that, o'wise trash it and buy a new one. I would
switch to Epson or Canon, though.

Have a good day,

This is about what I have concluded but I don't know what would be the
best printer to buy. Since this is the second HP Officejet 7000 that I
have bought and the first one didn't last very long before it failed
in much the same way, I don't plan to buy another HP printer.

Any suggestions as to what make and model would be the most reliable
printer for a home office that doesn't do much printing. That is, I
sometimes let the printer sit idle for several hours or even a few
days if we are on vacation or otherwise not using our computers.
Gordon


It depends greatly on your needs, If you want or need Photo quality an
inkjet color printer is indicated, If you don't do photos I would
suggest a color Laser printer.
When I stopped doing Photos some 8 years ago I purchase an Okidata
c5150n color Laser printer and have never looked back.
It was expensive, some $700.00 CDN.
I do not use OEM toner carts as they are too expensive, I buy new third
party carts from Toner Parts.ca for one quarter of that price, a set
lasts me about two years.
Now color lasers have come down in price drastically and there are many
brands to choose from, I can't recommend a brand as I have not used any
but my own OKI.
Again with inkjets I don't use them anymore so can't recommend one.

HTH.

Regards, Rene