Printer Problem

Keith Nuttle wrote:
On 12/10/2015 10:54 AM, Gordon wrote:
rt does the transfer of ink to the print paper. Th

Wild idea. I have had HP printers all of my life, except for several
Okidatas. So I don't know what I am talking about.

Can you put a alcohol wet tissue next to the the print head, on the
print side and the cartridge side to loosen the ink?

There is another possibility.

There are some printers, that if you leave them powered,
they do one cleaning cycle per day. And after six months
or so, they can pump a cartridge dry, just from cleaning.

I always disconnect mine, so there are no hijinks possible.
It does enough cleaning and fiddling, when you do go to
print.

Paul

Gordon wrote:

On Thu, 10 Dec 2015 13:41:51 -0500, Wolf K
wrote:

On 2015-12-10 10:23, Gordon wrote:
On Thu, 10 Dec 2015 09:21:29 -0500, Wolf
wrote:

[...]
Erm, the correct inference is that it's a Windows 10 issue. It doesn't
play nice with the latest/current drivers. You could try rolling back
to an earlier driver. D/l it (you will likely have to go to non-HP
source, so check for malware). Then uninstall the current driver, and
install the older older one. I wouldn't bet on this fix, though.

Good luck,

I thought of doing this but I want to figure out why the print test
button on the front of the computer won't print black even when the
computer is not connected to my computer. All the print test button
does is cause the printer to act like it is printing then spew out a
clean, blank sheet of paper.

OK, I missed that bit, you're right, the printer has failed. If it's
under warranty, use that, o'wise trash it and buy a new one. I would
switch to Epson or Canon, though.

Have a good day,

This is about what I have concluded but I don't know what would be the
best printer to buy. Since this is the second HP Officejet 7000 that I
have bought and the first one didn't last very long before it failed
in much the same way, I don't plan to buy another HP printer.


You can thank Carly Fiorina for decreeing that these printers be made as
cheap as possible to bolster HPs bottom line.

Any suggestions as to what make and model would be the most reliable
printer for a home office that doesn't do much printing. That is, I
sometimes let the printer sit idle for several hours or even a few
days if we are on vacation or otherwise not using our computers.
Gordon

Rene Lamontagne wrote:

On 12/10/2015 12:53 PM, Gordon wrote:
On Thu, 10 Dec 2015 13:41:51 -0500, Wolf K
wrote:

On 2015-12-10 10:23, Gordon wrote:
On Thu, 10 Dec 2015 09:21:29 -0500, Wolf
wrote:

[...]
Erm, the correct inference is that it's a Windows 10 issue. It
doesn't play nice with the latest/current drivers. You could try
rolling back to an earlier driver. D/l it (you will likely have to go
to non-HP source, so check for malware). Then uninstall the current
driver, and install the older older one. I wouldn't bet on this fix,
though.

Good luck,

I thought of doing this but I want to figure out why the print test
button on the front of the computer won't print black even when the
computer is not connected to my computer. All the print test button
does is cause the printer to act like it is printing then spew out a
clean, blank sheet of paper.

OK, I missed that bit, you're right, the printer has failed. If it's
under warranty, use that, o'wise trash it and buy a new one. I would
switch to Epson or Canon, though.

Have a good day,

This is about what I have concluded but I don't know what would be the
best printer to buy. Since this is the second HP Officejet 7000 that I
have bought and the first one didn't last very long before it failed
in much the same way, I don't plan to buy another HP printer.

Any suggestions as to what make and model would be the most reliable
printer for a home office that doesn't do much printing. That is, I
sometimes let the printer sit idle for several hours or even a few
days if we are on vacation or otherwise not using our computers.
Gordon


It depends greatly on your needs, If you want or need Photo quality an
inkjet color printer is indicated, If you don't do photos I would
suggest a color Laser printer.

Best to read the reviews of a printer before buying one.
I wish I had read the reviews before buying this HP 8610.
It does poorly on photos.

When I stopped doing Photos some 8 years ago I purchase an Okidata
c5150n color Laser printer and have never looked back.
It was expensive, some $700.00 CDN.
I do not use OEM toner carts as they are too expensive, I buy new third
party carts from Toner Parts.ca for one quarter of that price, a set
lasts me about two years.
Now color lasers have come down in price drastically and there are many
brands to choose from, I can't recommend a brand as I have not used any
but my own OKI.
Again with inkjets I don't use them anymore so can't recommend one.

HTH.

Regards, Rene

On Wed, 09 Dec 2015 17:28:46 -0600, Gordon
wrote:

I have Windows 10 with the latest updates installed on my HP Pavilion
desktop computer. I have an HP Officejet 7000 E809a Wide Format
printer that has been working well until yesterday. Today it won't
print anything black. It prints in color very well and in grayscale,
too but it won't print anything black. I replaced the black ink
cartridge but this didn't resolve the problem.

I'm wondering if this is a problem that has its roots in the latest
Windows update. I had this recent update installed yesterday and
didn't use my printer afterward.

Does anyone here have any suggestions? Thanks. Gordon

I've tried to remove the print head assembly and see if I could clean
up the dried ink that may be blocking the black printing process but I
can't figure out how to, or if I can remove the entire print head
assembly. There is a leaver on the right edge but when I lift this
leaver it doesn't release anything. I suppose I should go to Comp USA
and see if they have an extensive manual for this printer. The little
setup manual that came with the computer doesn't provide much
information on things like this. Gordon

On 12/10/2015 5:55 PM, Gordon wrote:
On Wed, 09 Dec 2015 17:28:46 -0600, Gordon
wrote:

I have Windows 10 with the latest updates installed on my HP Pavilion
desktop computer. I have an HP Officejet 7000 E809a Wide Format
printer that has been working well until yesterday. Today it won't
print anything black. It prints in color very well and in grayscale,
too but it won't print anything black. I replaced the black ink
cartridge but this didn't resolve the problem.

I'm wondering if this is a problem that has its roots in the latest
Windows update. I had this recent update installed yesterday and
didn't use my printer afterward.

Does anyone here have any suggestions? Thanks. Gordon

I've tried to remove the print head assembly and see if I could clean
up the dried ink that may be blocking the black printing process but I
can't figure out how to, or if I can remove the entire print head
assembly. There is a leaver on the right edge but when I lift this
leaver it doesn't release anything. I suppose I should go to Comp USA
and see if they have an extensive manual for this printer. The little
setup manual that came with the computer doesn't provide much
information on things like this. Gordon


Try this until you find the right one ;-)
http://www.hp.com/ctg/Manual/c01785846.pdf

On Wed, 09 Dec 2015 17:28:46 -0600, Gordon
wrote:

I have Windows 10 with the latest updates installed on my HP Pavilion
desktop computer. I have an HP Officejet 7000 E809a Wide Format
printer that has been working well until yesterday. Today it won't
print anything black. It prints in color very well and in grayscale,
too but it won't print anything black. I replaced the black ink
cartridge but this didn't resolve the problem.

I'm wondering if this is a problem that has its roots in the latest
Windows update. I had this recent update installed yesterday and
didn't use my printer afterward.

Does anyone here have any suggestions? Thanks. Gordon

Have you turned it off, unplugged it, plugged it back in, turned it
back on, and tried printing again? I know that sounds like a smart
answer but my printer stopped printing and I spent the better part of
two days monkeying with it, checking drivers, rebooting my computer,
checking ink levels, etc. Then I realized it had not been turned off
in weeks and I had not power cycled it during all my troubleshooting.
So I turned it off. It wouldn't shut down. Then I unplugged it and
plugged it back in. Then turned it back on. It worked perfectly
after that.

On Thu, 10 Dec 2015 16:55:36 -0600, Gordon
wrote:

On Wed, 09 Dec 2015 17:28:46 -0600, Gordon
wrote:

I have Windows 10 with the latest updates installed on my HP Pavilion
desktop computer. I have an HP Officejet 7000 E809a Wide Format
printer that has been working well until yesterday. Today it won't
print anything black. It prints in color very well and in grayscale,
too but it won't print anything black. I replaced the black ink
cartridge but this didn't resolve the problem.

I'm wondering if this is a problem that has its roots in the latest
Windows update. I had this recent update installed yesterday and
didn't use my printer afterward.

Does anyone here have any suggestions? Thanks. Gordon

I've tried to remove the print head assembly and see if I could clean
up the dried ink that may be blocking the black printing process but I
can't figure out how to, or if I can remove the entire print head
assembly. There is a leaver on the right edge but when I lift this
leaver it doesn't release anything. I suppose I should go to Comp USA
and see if they have an extensive manual for this printer. The little
setup manual that came with the computer doesn't provide much
information on things like this.

There are printhead removal instructions for your printer at
http://support.hp.com/us-en/document/c01757340

The installation instructions are in a PDF file ( c01785795.pdf ).

You may have received these with your printer.

On Thu, 10 Dec 2015 20:47:45 -0500, Keith Nuttle
wrote:

On 12/10/2015 5:55 PM, Gordon wrote:
On Wed, 09 Dec 2015 17:28:46 -0600, Gordon
wrote:

I have Windows 10 with the latest updates installed on my HP Pavilion
desktop computer. I have an HP Officejet 7000 E809a Wide Format
printer that has been working well until yesterday. Today it won't
print anything black. It prints in color very well and in grayscale,
too but it won't print anything black. I replaced the black ink
cartridge but this didn't resolve the problem.

I'm wondering if this is a problem that has its roots in the latest
Windows update. I had this recent update installed yesterday and
didn't use my printer afterward.

Does anyone here have any suggestions? Thanks. Gordon

I've tried to remove the print head assembly and see if I could clean
up the dried ink that may be blocking the black printing process but I
can't figure out how to, or if I can remove the entire print head
assembly. There is a leaver on the right edge but when I lift this
leaver it doesn't release anything. I suppose I should go to Comp USA
and see if they have an extensive manual for this printer. The little
setup manual that came with the computer doesn't provide much
information on things like this. Gordon


Try this until you find the right one ;-)
http://www.hp.com/ctg/Manual/c01785846.pdf

Thanks, Keith, this seems to be the right manual for my printer. Now
if I could get my printer to print out a paper copy??? I saved this as
a PDF file and can easily open and read it as needed. Thanks, again.
Gordon

Gordon wrote:

Keith Nuttle wrote:

http://www.hp.com/ctg/Manual/c01785846.pdf

Thanks, Keith, this seems to be the right manual for my printer. Now
if I could get my printer to print out a paper copy???

Copy the contents into a word processor, change the text colour from
black to dark grey and print it? IGMC ...

On Fri, 11 Dec 2015 17:21:41 +1100, Monty wrote:

On Thu, 10 Dec 2015 16:55:36 -0600, Gordon
wrote:

On Wed, 09 Dec 2015 17:28:46 -0600, Gordon
wrote:

I have Windows 10 with the latest updates installed on my HP Pavilion
desktop computer. I have an HP Officejet 7000 E809a Wide Format
printer that has been working well until yesterday. Today it won't
print anything black. It prints in color very well and in grayscale,
too but it won't print anything black. I replaced the black ink
cartridge but this didn't resolve the problem.

I'm wondering if this is a problem that has its roots in the latest
Windows update. I had this recent update installed yesterday and
didn't use my printer afterward.

Does anyone here have any suggestions? Thanks. Gordon

I've tried to remove the print head assembly and see if I could clean
up the dried ink that may be blocking the black printing process but I
can't figure out how to, or if I can remove the entire print head
assembly. There is a leaver on the right edge but when I lift this
leaver it doesn't release anything. I suppose I should go to Comp USA
and see if they have an extensive manual for this printer. The little
setup manual that came with the computer doesn't provide much
information on things like this.

There are printhead removal instructions for your printer at
http://support.hp.com/us-en/document/c01757340

The installation instructions are in a PDF file ( c01785795.pdf ).

You may have received these with your printer.

Thanks, Monty. I'll give this a try after breakfast and a cup or two
of coffee. I may not have much time to work on this set of problems.
We had an ice storm a week ago and there are broken tree branches that
I need to trim and get ready for the trash service to pick up. Today
is expected to be a nice day, so I guess this takes priority over my
printer problem. Gordon

On Thu, 10 Dec 2015 19:11:32 -0700, Ashton Crusher
wrote:

On Wed, 09 Dec 2015 17:28:46 -0600, Gordon
wrote:

I have Windows 10 with the latest updates installed on my HP Pavilion
desktop computer. I have an HP Officejet 7000 E809a Wide Format
printer that has been working well until yesterday. Today it won't
print anything black. It prints in color very well and in grayscale,
too but it won't print anything black. I replaced the black ink
cartridge but this didn't resolve the problem.

I'm wondering if this is a problem that has its roots in the latest
Windows update. I had this recent update installed yesterday and
didn't use my printer afterward.

Does anyone here have any suggestions? Thanks. Gordon

Have you turned it off, unplugged it, plugged it back in, turned it
back on, and tried printing again? I know that sounds like a smart
answer but my printer stopped printing and I spent the better part of
two days monkeying with it, checking drivers, rebooting my computer,
checking ink levels, etc. Then I realized it had not been turned off
in weeks and I had not power cycled it during all my troubleshooting.
So I turned it off. It wouldn't shut down. Then I unplugged it and
plugged it back in. Then turned it back on. It worked perfectly
after that.

Ashton, Ive turned my printer off several times but I have not
unplugged it. I usually turn it off overnight but I just use the power
button on the front of the printer. I'll unplug it then go have
breakfast and see if it is workin when I get back. Thanks, Gordon

Northwest Ordinance: "Religion, morality and knowledge,being necessary
to good government and the happiness of mankind, schools and the means
of educationshall forever be encouraged"approved by US CONGRESS July
13,1787 of which 41 member helped write the Constitution which was
approved September 17, 1787


On 12/11/2015 6:44 AM, Gordon wrote:
On Thu, 10 Dec 2015 20:47:45 -0500, Keith Nuttle
wrote:

On 12/10/2015 5:55 PM, Gordon wrote:
On Wed, 09 Dec 2015 17:28:46 -0600, Gordon
wrote:

I have Windows 10 with the latest updates installed on my HP Pavilion
desktop computer. I have an HP Officejet 7000 E809a Wide Format
printer that has been working well until yesterday. Today it won't
print anything black. It prints in color very well and in grayscale,
too but it won't print anything black. I replaced the black ink
cartridge but this didn't resolve the problem.

I'm wondering if this is a problem that has its roots in the latest
Windows update. I had this recent update installed yesterday and
didn't use my printer afterward.

Does anyone here have any suggestions? Thanks. Gordon

I've tried to remove the print head assembly and see if I could clean
up the dried ink that may be blocking the black printing process but I
can't figure out how to, or if I can remove the entire print head
assembly. There is a leaver on the right edge but when I lift this
leaver it doesn't release anything. I suppose I should go to Comp USA
and see if they have an extensive manual for this printer. The little
setup manual that came with the computer doesn't provide much
information on things like this. Gordon


Try this until you find the right one ;-)
http://www.hp.com/ctg/Manual/c01785846.pdf

Thanks, Keith, this seems to be the right manual for my printer. Now
if I could get my printer to print out a paper copy??? I saved this as
a PDF file and can easily open and read it as needed. Thanks, again.
Gordon

Can you print correctly to another printer or a PDF file?

If so that would pretty much, eliminate any thing on the computer side.

On Fri, 11 Dec 2015 08:42:18 -0500, knuttle
wrote:



Northwest Ordinance: "Religion, morality and knowledge,being necessary
to good government and the happiness of mankind, schools and the means
of educationshall forever be encouraged"approved by US CONGRESS July
13,1787 of which 41 member helped write the Constitution which was
approved September 17, 1787


On 12/11/2015 6:44 AM, Gordon wrote:
On Thu, 10 Dec 2015 20:47:45 -0500, Keith Nuttle
wrote:

On 12/10/2015 5:55 PM, Gordon wrote:
On Wed, 09 Dec 2015 17:28:46 -0600, Gordon
wrote:

I have Windows 10 with the latest updates installed on my HP Pavilion
desktop computer. I have an HP Officejet 7000 E809a Wide Format
printer that has been working well until yesterday. Today it won't
print anything black. It prints in color very well and in grayscale,
too but it won't print anything black. I replaced the black ink
cartridge but this didn't resolve the problem.

I'm wondering if this is a problem that has its roots in the latest
Windows update. I had this recent update installed yesterday and
didn't use my printer afterward.

Does anyone here have any suggestions? Thanks. Gordon

I've tried to remove the print head assembly and see if I could clean
up the dried ink that may be blocking the black printing process but I
can't figure out how to, or if I can remove the entire print head
assembly. There is a leaver on the right edge but when I lift this
leaver it doesn't release anything. I suppose I should go to Comp USA
and see if they have an extensive manual for this printer. The little
setup manual that came with the computer doesn't provide much
information on things like this. Gordon


Try this until you find the right one ;-)
http://www.hp.com/ctg/Manual/c01785846.pdf

Thanks, Keith, this seems to be the right manual for my printer. Now
if I could get my printer to print out a paper copy??? I saved this as
a PDF file and can easily open and read it as needed. Thanks, again.
Gordon

Can you print correctly to another printer or a PDF file?

If so that would pretty much, eliminate any thing on the computer side.

I don't have another printer, except an old Lexmark Z 715 and it won't
work with Windows 10 for some reason. I think the driver is not
congruent and there are no new drivers that will work with Win 10.

On Fri, 11 Dec 2015 11:50:52 +0000, Andy Burns
wrote:

Gordon wrote:

Keith Nuttle wrote:

http://www.hp.com/ctg/Manual/c01785846.pdf

Thanks, Keith, this seems to be the right manual for my printer. Now
if I could get my printer to print out a paper copy???

Copy the contents into a word processor, change the text colour from
black to dark grey and print it? IGMC ...

I may do this if the problem persists. My first objective is to get
the print head out and have a look at it. Maybe some light washing
with alcohol (no rubbing that might damage the contacts) will wash
away whatever is causing the problem. That is, maybe the electrical
contacts are scummed over or bent out of shape, or some such. Gordon

On Fri, 11 Dec 2015 05:54:36 -0600, Gordon
wrote:

On Thu, 10 Dec 2015 19:11:32 -0700, Ashton Crusher
wrote:

On Wed, 09 Dec 2015 17:28:46 -0600, Gordon
wrote:

I have Windows 10 with the latest updates installed on my HP Pavilion
desktop computer. I have an HP Officejet 7000 E809a Wide Format
printer that has been working well until yesterday. Today it won't
print anything black. It prints in color very well and in grayscale,
too but it won't print anything black. I replaced the black ink
cartridge but this didn't resolve the problem.

I'm wondering if this is a problem that has its roots in the latest
Windows update. I had this recent update installed yesterday and
didn't use my printer afterward.

Does anyone here have any suggestions? Thanks. Gordon

Have you turned it off, unplugged it, plugged it back in, turned it
back on, and tried printing again? I know that sounds like a smart
answer but my printer stopped printing and I spent the better part of
two days monkeying with it, checking drivers, rebooting my computer,
checking ink levels, etc. Then I realized it had not been turned off
in weeks and I had not power cycled it during all my troubleshooting.
So I turned it off. It wouldn't shut down. Then I unplugged it and
plugged it back in. Then turned it back on. It worked perfectly
after that.

Ashton, Ive turned my printer off several times but I have not
unplugged it. I usually turn it off overnight but I just use the power
button on the front of the printer. I'll unplug it then go have
breakfast and see if it is workin when I get back. Thanks, Gordon

Okay, I removed both the power and the signal cords from the back of
this printer then went for breakfast. I left it unplugged for more
than an hour then plugged it back in and printed a test page. Same old
problem...no change at all. Gordon