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#1
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Weird: shuts down fine but hangs when restarted
Hi All,
XP SP3 I have a customer with a weird problem. She can shutdown just fine. Powers off and everything. Starts back up perfectly when the power button is pressed. But when she hits restart instead of shutdown, it finishes the shutdown part but won't restart. Just sits there with all the lights on and nothing on the monitor. Weird! What do you guys think I should look for? I am thinking of pulling the power plug out the back and letting it sit for 10 minutes. Many thanks, -T |
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#2
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Weird: shuts down fine but hangs when restarted
Todd wrote:
Hi All, XP SP3 I have a customer with a weird problem. She can shutdown just fine. Powers off and everything. Starts back up perfectly when the power button is pressed. But when she hits restart instead of shutdown, it finishes the shutdown part but won't restart. Just sits there with all the lights on and nothing on the monitor. Weird! What do you guys think I should look for? I am thinking of pulling the power plug out the back and letting it sit for 10 minutes. Many thanks, -T There was a problem similar to this in another group. Someone there, with a relatively modern computer, tried to install Windows, and when the installer CD wanted to do a restart, it was like the restart didn't get sent to the hardware. I don't have a solution for you. Maybe we should be keeping track of the details, such as machine make and model, chipset (Intel or otherwise), whether the BIOS is UEFI or legacy, and so on. To see if there is a common element. It could be a BIOS bug, or it could be some new flavor of hardware-level malware. There really aren't any other symptoms to go on. One problem with these other groups (Win7 and Win8 groups), is Google is not archiving them, and I can't even do a search against the groups, to find the details for you. Paul |
#3
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Weird: shuts down fine but hangs when restarted
On 03/28/2013 08:43 PM, Paul wrote:
Todd wrote: Hi All, XP SP3 I have a customer with a weird problem. She can shutdown just fine. Powers off and everything. Starts back up perfectly when the power button is pressed. But when she hits restart instead of shutdown, it finishes the shutdown part but won't restart. Just sits there with all the lights on and nothing on the monitor. Weird! What do you guys think I should look for? I am thinking of pulling the power plug out the back and letting it sit for 10 minutes. Many thanks, -T There was a problem similar to this in another group. Someone there, with a relatively modern computer, tried to install Windows, and when the installer CD wanted to do a restart, it was like the restart didn't get sent to the hardware. I don't have a solution for you. Maybe we should be keeping track of the details, such as machine make and model, chipset (Intel or otherwise), whether the BIOS is UEFI or legacy, and so on. To see if there is a common element. It could be a BIOS bug, or it could be some new flavor of hardware-level malware. There really aren't any other symptoms to go on. One problem with these other groups (Win7 and Win8 groups), is Google is not archiving them, and I can't even do a search against the groups, to find the details for you. Paul Hi Paul, I build the system. The reboot problem is an occurrence starting this week. Worked fine before. Intel 520 Series SSDSC2CW240A3K5 2.5 inch 240GB SATA3 Solid State Drive Asus P8B-M Server Motherboard - Intel C204 Chipset - Socket H2 LGA-1155 Intel Xeon Quad-Core Processor E3-1240V2 Kingston KVR16E11/2I DDR3-1600 2GB/256Mx72 ECC CL11 Server Memory I have no idea why Google archives what they do and don't. It/they is/are a pain in the neck! -T |
#4
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Weird: shuts down fine but hangs when restarted
Todd wrote:
Hi All, XP SP3 I have a customer with a weird problem. She can shutdown just fine. Powers off and everything. Starts back up perfectly when the power button is pressed. But when she hits restart instead of shutdown, it finishes the shutdown part but won't restart. Just sits there with all the lights on and nothing on the monitor. Weird! What do you guys think I should look for? I am thinking of pulling the power plug out the back and letting it sit for 10 minutes. Many thanks, -T Maybe you could try System Restore to a date preceding this problem (if you can't find an answer). |
#5
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Weird: shuts down fine but hangs when restarted
On 03/28/2013 09:19 PM, Bill in Co wrote:
Todd wrote: Hi All, XP SP3 I have a customer with a weird problem. She can shutdown just fine. Powers off and everything. Starts back up perfectly when the power button is pressed. But when she hits restart instead of shutdown, it finishes the shutdown part but won't restart. Just sits there with all the lights on and nothing on the monitor. Weird! What do you guys think I should look for? I am thinking of pulling the power plug out the back and letting it sit for 10 minutes. Many thanks, -T Maybe you could try System Restore to a date preceding this problem (if you can't find an answer). Great idea. Thank you. Just thought of a trick. Boot into a Live CD and see if restart work from a different OS. That would tell me hardware or software. (I go to her place Monday or Tuesday.) -T |
#6
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Weird: shuts down fine but hangs when restarted
Todd wrote, On 3/28/2013 9:20 PM:
Hi All, XP SP3 I have a customer with a weird problem. She can shutdown just fine. Powers off and everything. Starts back up perfectly when the power button is pressed. But when she hits restart instead of shutdown, it finishes the shutdown part but won't restart. Just sits there with all the lights on and nothing on the monitor. Weird! What do you guys think I should look for? I am thinking of pulling the power plug out the back and letting it sit for 10 minutes. Many thanks, -T Sorry, I can't remember exactly where I ran into the settings but some place in XP you can specify what to do when the power or another button is hit. My recollection is that the settings aren't buried too deep, i.e., some place a client might run into while browsing. I never had any reason to change the default settings but you never know what might cause an itch for someone else. -- Jeff Barnett |
#7
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Weird: shuts down fine but hangs when restarted
Jeff Barnett wrote, On 3/28/2013 11:35 PM:
Todd wrote, On 3/28/2013 9:20 PM: Hi All, XP SP3 I have a customer with a weird problem. She can shutdown just fine. Powers off and everything. Starts back up perfectly when the power button is pressed. But when she hits restart instead of shutdown, it finishes the shutdown part but won't restart. Just sits there with all the lights on and nothing on the monitor. Weird! What do you guys think I should look for? I am thinking of pulling the power plug out the back and letting it sit for 10 minutes. Many thanks, -T Sorry, I can't remember exactly where I ran into the settings but some place in XP you can specify what to do when the power or another button is hit. My recollection is that the settings aren't buried too deep, i.e., some place a client might run into while browsing. I never had any reason to change the default settings but you never know what might cause an itch for someone else. Now I remember - look under power options and you get choices for the behavior of the power and sleep buttons. Power options can be located either through Control Panel or right-click desk top and dig in via the screen saver stuff. -- Jeff Barnett |
#8
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Weird: shuts down fine but hangs when restarted
On 03/28/2013 10:46 PM, Jeff Barnett wrote:
Jeff Barnett wrote, On 3/28/2013 11:35 PM: Todd wrote, On 3/28/2013 9:20 PM: Hi All, XP SP3 I have a customer with a weird problem. She can shutdown just fine. Powers off and everything. Starts back up perfectly when the power button is pressed. But when she hits restart instead of shutdown, it finishes the shutdown part but won't restart. Just sits there with all the lights on and nothing on the monitor. Weird! What do you guys think I should look for? I am thinking of pulling the power plug out the back and letting it sit for 10 minutes. Many thanks, -T Sorry, I can't remember exactly where I ran into the settings but some place in XP you can specify what to do when the power or another button is hit. My recollection is that the settings aren't buried too deep, i.e., some place a client might run into while browsing. I never had any reason to change the default settings but you never know what might cause an itch for someone else. Now I remember - look under power options and you get choices for the behavior of the power and sleep buttons. Power options can be located either through Control Panel or right-click desk top and dig in via the screen saver stuff. Oh it shuts down just fine. It is restart that hangs when it is suppose to be booting back up. |
#9
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Weird: shuts down fine but hangs when restarted
Todd wrote:
On 03/28/2013 09:19 PM, Bill in Co wrote: Todd wrote: Hi All, XP SP3 I have a customer with a weird problem. She can shutdown just fine. Powers off and everything. Starts back up perfectly when the power button is pressed. But when she hits restart instead of shutdown, it finishes the shutdown part but won't restart. Just sits there with all the lights on and nothing on the monitor. Weird! What do you guys think I should look for? I am thinking of pulling the power plug out the back and letting it sit for 10 minutes. Many thanks, -T Maybe you could try System Restore to a date preceding this problem (if you can't find an answer). Great idea. Thank you. Just thought of a trick. Boot into a Live CD and see if restart work from a different OS. That would tell me hardware or software. (I go to her place Monday or Tuesday.) -T Be careful, as there are only a limited number of restore points saved, so maybe you could have her try it NOW - before it's too late, and you won't even have that option anymore! You could tell her how on the phone. I don't think she's got much to lose by trying, but keep in mind that every day that goes by deletes another older restore point. |
#10
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Weird: shuts down fine but hangs when restarted
In ,
Todd typed: Hi All, XP SP3 I have a customer with a weird problem. She can shutdown just fine. Powers off and everything. Starts back up perfectly when the power button is pressed. But when she hits restart instead of shutdown, it finishes the shutdown part but won't restart. Just sits there with all the lights on and nothing on the monitor. Weird! What do you guys think I should look for? I am thinking of pulling the power plug out the back and letting it sit for 10 minutes. Many thanks, -T Why haven 't you already done that? At least it would show some diligence on your part. Have you run virus and malware checks? With what programs? |
#11
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Weird: shuts down fine but hangs when restarted
In m,
Bill in Co typed: Todd wrote: On 03/28/2013 09:19 PM, Bill in Co wrote: Todd wrote: Hi All, XP SP3 I have a customer with a weird problem. She can shutdown just fine. Powers off and everything. Starts back up perfectly when the power button is pressed. But when she hits restart instead of shutdown, it finishes the shutdown part but won't restart. Just sits there with all the lights on and nothing on the monitor. Weird! What do you guys think I should look for? I am thinking of pulling the power plug out the back and letting it sit for 10 minutes. Many thanks, -T Maybe you could try System Restore to a date preceding this problem (if you can't find an answer). Great idea. Thank you. Just thought of a trick. Boot into a Live CD and see if restart work from a different OS. That would tell me hardware or software. (I go to her place Monday or Tuesday.) -T Be careful, as there are only a limited number of restore points saved, so maybe you could have her try it NOW - before it's too late, and you won't even have that option anymore! You could tell her how on the phone. I don't think she's got much to lose by trying, but keep in mind that every day that goes by deletes another older restore point. Not true with XP; can't speak for other OS's. It seems like Win7 might do that. If not enough restore points are being saved, increase the amount of disk space allocated to them by at least 2, maybe 4. HTH, Twayne` |
#12
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Weird: shuts down fine but hangs when restarted
In message , Twayne
writes: In m, Bill in Co typed: [] I don't think she's got much to lose by trying, but keep in mind that every day that goes by deletes another older restore point. Not true with XP; can't speak for other OS's. It seems like Win7 might do that. In practice, XP _can_ behave like that: not a rigid one per day (though I think one of the settings _does_ at least _create_ one for each new day, provided the computer is booted that day), but once you've reached the point where you've filled the allocated space, then in effect it _will_ lose one a day, or at least one for every new one created, which as I've said can in effect be one a day. If not enough restore points are being saved, increase the amount of disk space allocated to them by at least 2, maybe 4. Will delay the loss of restore points, until you fill it again. (Personally I like to use ERUNT, which doesn't dump what it saves ever, but the restore point mechanism is handy because it _is_ automatic.) HTH, Twayne` -- J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf Don't play "stupid" with me... I'm better at it. |
#13
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Weird: shuts down fine but hangs when restarted
On 03/30/2013 07:34 PM, J. P. Gilliver (John) wrote:
Personally I like to use ERUNT 1+ |
#14
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Weird: shuts down fine but hangs when restarted
On Sun, 31 Mar 2013 03:34:16 +0100, "J. P. Gilliver (John)"
wrote: Will delay the loss of restore points, until you fill it again. (Personally I like to use ERUNT, which doesn't dump what it saves ever, but the restore point mechanism is handy because it _is_ automatic.) I also use ERUNT, but not instead of System Restore, in addition to it. So I have double backups of the registry and I also have backups of the other system files that System Restore backs up. |
#15
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Weird: shuts down fine but hangs when restarted
J. P. Gilliver (John) wrote:
In message , Twayne writes: In m, Bill in Co typed: [] I don't think she's got much to lose by trying, but keep in mind that every day that goes by deletes another older restore point. Not true with XP; can't speak for other OS's. It seems like Win7 might do that. In practice, XP _can_ behave like that: not a rigid one per day (though I think one of the settings _does_ at least _create_ one for each new day, provided the computer is booted that day), Which is what I always do (turn off the computer at bedtime). but once you've reached the point where you've filled the allocated space, then in effect it _will_ lose one a day, or at least one for every new one created, which as I've said can in effect be one a day. That's correct. (And the approximate one a day deletion I said isn't exact, but is just a rough ballpark approximation, to illustrate the general idea). If not enough restore points are being saved, increase the amount of disk space allocated to them by at least 2, maybe 4. Will delay the loss of restore points, until you fill it again. (Personally I like to use ERUNT, which doesn't dump what it saves ever, but the restore point mechanism is handy because it _is_ automatic.) I like ERUNT too, and have actually used it more often than System Restore on some occasions. For just a quick "registry-based Undo" operation, so to speak, it's pretty handy. But it's nice having three different fallback schemes available, each with their own respective advantages and disadvantages. Those three a 1) an image or clone backup of the system (best, of course) 2) System Restore 3) ERUNT |
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