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#31
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O.T. display blackout
On Friday, March 8, 2019 at 1:17:08 AM UTC-8, Paul wrote:
Robert in CA wrote: On Thursday, March 7, 2019 at 11:32:31 PM UTC-8, Paul wrote: Robert in CA wrote: I have no problem doing it manually since I do it for everything else. So I changed it and then click check for updates but nothing seemed to happen? http://i64.tinypic.com/2ry291l.jpg Robert This is Dell. I'm not surprised. ******* https://www.dell.com/support/home/ca...s-8500/drivers Dell Update Application Application Download Importance: Recommended Version: 1.9.20.0 A00 Release Date: 26 May 2017 File Name: Dell-Update-Application_31YHC_WIN_1.9.20.0_A00.EXE File size: 8.08 MB Description: This package provides the Dell Update Application and is supported on Inspiron, Vostro, XPS and Alienware systems running Windows 7, Windows 8.1, and Windows 10. After Googling a bit, I'm not sure there is a lot to be gained from "playing" with this. Dell just seems to have software quality problems, and we don't want an updated version of that program causing more problems than it solves. Paul On Thursday, March 7, 2019 at 11:32:31 PM UTC-8, Paul wrote: Robert in CA wrote: I have no problem doing it manually since I do it for everything else. So I changed it and then click check for updates but nothing seemed to happen? http://i64.tinypic.com/2ry291l.jpg Robert This is Dell. I'm not surprised. ******* https://www.dell.com/support/home/ca...s-8500/drivers Dell Update Application Application Download Importance: Recommended Version: 1.9.20.0 A00 Release Date: 26 May 2017 File Name: Dell-Update-Application_31YHC_WIN_1.9.20.0_A00.EXE File size: 8.08 MB Description: This package provides the Dell Update Application and is supported on Inspiron, Vostro, XPS and Alienware systems running Windows 7, Windows 8.1, and Windows 10. After Googling a bit, I'm not sure there is a lot to be gained from "playing" with this. Dell just seems to have software quality problems, and we don't want an updated version of that program causing more problems than it solves. Paul I don't know if I did this right or what you were wanting me to do: http://i67.tinypic.com/2dakkme.jpg it only shows one download Robert Well, before you grab that, you'd want to go back to the tray and use the "About" function to see what version is currently installed. You can see the version in your picture above is 1.9.20.0 . But humans seem to have a hard time being consistent in the usage of release numbers, and the download container might have a different release number than the software it installs. I worked with some software recently which was terrible like that - no two components seemed to use the same numbering system, and you couldn't tell which parts actually were a part of one another. You would not want to install software which was seemingly older than what is installed currently. That's the reason for checking, before using it. Paul On Friday, March 8, 2019 at 1:17:08 AM UTC-8, Paul wrote: Robert in CA wrote: On Thursday, March 7, 2019 at 11:32:31 PM UTC-8, Paul wrote: Robert in CA wrote: I have no problem doing it manually since I do it for everything else. So I changed it and then click check for updates but nothing seemed to happen? http://i64.tinypic.com/2ry291l.jpg Robert This is Dell. I'm not surprised. ******* https://www.dell.com/support/home/ca...s-8500/drivers Dell Update Application Application Download Importance: Recommended Version: 1.9.20.0 A00 Release Date: 26 May 2017 File Name: Dell-Update-Application_31YHC_WIN_1.9.20.0_A00.EXE File size: 8.08 MB Description: This package provides the Dell Update Application and is supported on Inspiron, Vostro, XPS and Alienware systems running Windows 7, Windows 8.1, and Windows 10. After Googling a bit, I'm not sure there is a lot to be gained from "playing" with this. Dell just seems to have software quality problems, and we don't want an updated version of that program causing more problems than it solves. Paul On Thursday, March 7, 2019 at 11:32:31 PM UTC-8, Paul wrote: Robert in CA wrote: I have no problem doing it manually since I do it for everything else. So I changed it and then click check for updates but nothing seemed to happen? http://i64.tinypic.com/2ry291l.jpg Robert This is Dell. I'm not surprised. ******* https://www.dell.com/support/home/ca...s-8500/drivers Dell Update Application Application Download Importance: Recommended Version: 1.9.20.0 A00 Release Date: 26 May 2017 File Name: Dell-Update-Application_31YHC_WIN_1.9.20.0_A00.EXE File size: 8.08 MB Description: This package provides the Dell Update Application and is supported on Inspiron, Vostro, XPS and Alienware systems running Windows 7, Windows 8.1, and Windows 10. After Googling a bit, I'm not sure there is a lot to be gained from "playing" with this. Dell just seems to have software quality problems, and we don't want an updated version of that program causing more problems than it solves. Paul I don't know if I did this right or what you were wanting me to do: http://i67.tinypic.com/2dakkme.jpg it only shows one download Robert Well, before you grab that, you'd want to go back to the tray and use the "About" function to see what version is currently installed. You can see the version in your picture above is 1.9.20.0 . But humans seem to have a hard time being consistent in the usage of release numbers, and the download container might have a different release number than the software it installs. I worked with some software recently which was terrible like that - no two components seemed to use the same numbering system, and you couldn't tell which parts actually were a part of one another. You would not want to install software which was seemingly older than what is installed currently. That's the reason for checking, before using it. Paul I checked the About function as you suggested: http://i68.tinypic.com/1zbz6a0.jpg Robert |
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#32
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O.T. display blackout
Robert in CA wrote:
https://www.dell.com/support/home/ca...s-8500/drivers Dell Update Application Application Download Importance: Recommended Version: 1.9.20.0 A00 Release Date: 26 May 2017 File Name: Dell-Update-Application_31YHC_WIN_1.9.20.0_A00.EXE File size: 8.08 MB Description: This package provides the Dell Update Application and is supported on Inspiron, Vostro, XPS and Alienware systems running Windows 7, Windows 8.1, and Windows 10. I checked the About function as you suggested: http://i68.tinypic.com/1zbz6a0.jpg # "Dell Update 2.1.3.0" Robert That's this version, and still it's a year old. https://www.dell.ca/support/home/ca/...driverid=v3dt0 https://downloads.dell.com/FOLDER049....1.3.0_A00.EXE The XPS 8500 isn't in the supported system list. That suggests the program may have hit "end-of-life". The Dell Support Forum isn't much help. Paul |
#33
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O.T. display blackout
On Friday, March 8, 2019 at 5:03:09 PM UTC-8, Paul wrote:
Robert in CA wrote: https://www.dell.com/support/home/ca...s-8500/drivers Dell Update Application Application Download Importance: Recommended Version: 1.9.20.0 A00 Release Date: 26 May 2017 File Name: Dell-Update-Application_31YHC_WIN_1.9.20.0_A00.EXE File size: 8.08 MB Description: This package provides the Dell Update Application and is supported on Inspiron, Vostro, XPS and Alienware systems running Windows 7, Windows 8.1, and Windows 10. I checked the About function as you suggested: http://i68.tinypic.com/1zbz6a0.jpg # "Dell Update 2.1.3.0" Robert That's this version, and still it's a year old. https://www.dell.ca/support/home/ca/...driverid=v3dt0 https://downloads.dell.com/FOLDER049....1.3.0_A00.EXE The XPS 8500 isn't in the supported system list. That suggests the program may have hit "end-of-life". The Dell Support Forum isn't much help. Paul On Friday, March 8, 2019 at 5:03:09 PM UTC-8, Paul wrote: Robert in CA wrote: https://www.dell.com/support/home/ca...s-8500/drivers Dell Update Application Application Download Importance: Recommended Version: 1.9.20.0 A00 Release Date: 26 May 2017 File Name: Dell-Update-Application_31YHC_WIN_1.9.20.0_A00.EXE File size: 8.08 MB Description: This package provides the Dell Update Application and is supported on Inspiron, Vostro, XPS and Alienware systems running Windows 7, Windows 8.1, and Windows 10. I checked the About function as you suggested: http://i68.tinypic.com/1zbz6a0.jpg # "Dell Update 2.1.3.0" Robert That's this version, and still it's a year old. https://www.dell.ca/support/home/ca/...driverid=v3dt0 https://downloads.dell.com/FOLDER049....1.3.0_A00.EXE The XPS 8500 isn't in the supported system list. That suggests the program may have hit "end-of-life". The Dell Support Forum isn't much help. Paul I install the Dell update you gave. So does that fix it? Robert |
#34
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O.T. display blackout
On Friday, March 8, 2019 at 5:03:09 PM UTC-8, Paul wrote: Robert in CA wrote: https://www.dell.com/support/home/ca...s-8500/drivers Dell Update Application Application Download Importance: Recommended Version: 1.9.20.0 A00 Release Date: 26 May 2017 File Name: Dell-Update-Application_31YHC_WIN_1.9.20.0_A00.EXE File size: 8.08 MB Description: This package provides the Dell Update Application and is supported on Inspiron, Vostro, XPS and Alienware systems running Windows 7, Windows 8.1, and Windows 10. I checked the About function as you suggested: http://i68.tinypic.com/1zbz6a0.jpg # "Dell Update 2.1.3.0" Robert That's this version, and still it's a year old. https://www.dell.ca/support/home/ca/...driverid=v3dt0 https://downloads.dell.com/FOLDER049....1.3.0_A00.EXE The XPS 8500 isn't in the supported system list. That suggests the program may have hit "end-of-life". The Dell Support Forum isn't much help. Paul So because the 8500 isn't in the list it will no longer receive Dell updates? If so, how will that affect the 8500? Robert |
#35
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O.T. display blackout
Robert in CA wrote:
So because the 8500 isn't in the list it will no longer receive Dell updates? If so, how will that affect the 8500? Robert The drivers should be "mature" at this point. NVidia doesn't keep adding code for your video card anyway. New video drivers, have fresh code for RTX2080 (their newest card). The older a card gets, the less attention it gets. Maybe after six years or so, they're no longer interested. The driver may continue to "support" the card for longer than that, but the driver you get then hasn't changed since the previous version. Other than video, the other drivers are pretty stable all on their own. The support policies on some hardwares, are absolutely draconian. One of the sound companies only gives updates for one year, after release. If the driver is malfunctioning, you will then need to search many commercial sites, looking for a later driver. That's Soundmax for you. ******* The question then is, 1) Is Dell Updates doing anything ? a) Anything good. b) Anything bad. 2) Should it be removed to keep it out of trouble ? This is what you have to decide. You tried the manual update option, and it "returned too quickly", which suggests it knows the 8500 isn't in the list. I would prefer if it popped up a dialog to that effect, so we'd know for sure. Guessing the thing no longer supports your machine, is no good as a customer friendly response. Paul |
#36
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O.T. display blackout
Boy, you won't believe what happened. I spent
2 hours getting blow off the Internet because I couldn't connect to a DNS server. It turned out to be my modem. Luckily I remembered I had a new one and pulled it out and called and configured it and now back in business...... whew! Robert |
#37
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O.T. display blackout
On Saturday, March 9, 2019 at 10:40:47 PM UTC-8, Paul wrote:
Robert in CA wrote: So because the 8500 isn't in the list it will no longer receive Dell updates? If so, how will that affect the 8500? Robert The drivers should be "mature" at this point. NVidia doesn't keep adding code for your video card anyway. New video drivers, have fresh code for RTX2080 (their newest card). The older a card gets, the less attention it gets. Maybe after six years or so, they're no longer interested. The driver may continue to "support" the card for longer than that, but the driver you get then hasn't changed since the previous version. Other than video, the other drivers are pretty stable all on their own. The support policies on some hardwares, are absolutely draconian. One of the sound companies only gives updates for one year, after release. If the driver is malfunctioning, you will then need to search many commercial sites, looking for a later driver. That's Soundmax for you. ******* The question then is, 1) Is Dell Updates doing anything ? a) Anything good. b) Anything bad. 2) Should it be removed to keep it out of trouble ? This is what you have to decide. You tried the manual update option, and it "returned too quickly", which suggests it knows the 8500 isn't in the list. I would prefer if it popped up a dialog to that effect, so we'd know for sure. Guessing the thing no longer supports your machine, is no good as a customer friendly response. Paul On Saturday, March 9, 2019 at 10:40:47 PM UTC-8, Paul wrote: Robert in CA wrote: So because the 8500 isn't in the list it will no longer receive Dell updates? If so, how will that affect the 8500? Robert The drivers should be "mature" at this point. NVidia doesn't keep adding code for your video card anyway. New video drivers, have fresh code for RTX2080 (their newest card). The older a card gets, the less attention it gets. Maybe after six years or so, they're no longer interested. The driver may continue to "support" the card for longer than that, but the driver you get then hasn't changed since the previous version. Other than video, the other drivers are pretty stable all on their own. The support policies on some hardwares, are absolutely draconian. One of the sound companies only gives updates for one year, after release. If the driver is malfunctioning, you will then need to search many commercial sites, looking for a later driver. That's Soundmax for you. ******* The question then is, 1) Is Dell Updates doing anything ? a) Anything good. b) Anything bad. 2) Should it be removed to keep it out of trouble ? This is what you have to decide. You tried the manual update option, and it "returned too quickly", which suggests it knows the 8500 isn't in the list. I would prefer if it popped up a dialog to that effect, so we'd know for sure. Guessing the thing no longer supports your machine, is no good as a customer friendly response. Paul Agreed I would prefer it show something,. like no current updates or your up top date. I didn't notice anything different after the updates. Robert |
#38
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O.T. display blackout
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#39
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O.T. display blackout
Robert in CA wrote:
Boy, you won't believe what happened. I spent 2 hours getting blow off the Internet because I couldn't connect to a DNS server. It turned out to be my modem. Luckily I remembered I had a new one and pulled it out and called and configured it and now back in business...... whew! Robert Did you try power cycling the old modem first, just to see if it would recover ? Or did it keep doing that each time ? It's possible the new modem was getting DNS info from a different server at the ISP, and that's why it worked better. Paul |
#40
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O.T. display blackout
On Sunday, March 10, 2019 at 6:01:53 AM UTC-7, Paul wrote:
Robert in CA wrote: Boy, you won't believe what happened. I spent 2 hours getting blow off the Internet because I couldn't connect to a DNS server. It turned out to be my modem. Luckily I remembered I had a new one and pulled it out and called and configured it and now back in business...... whew! Robert Did you try power cycling the old modem first, just to see if it would recover ? Or did it keep doing that each time ? It's possible the new modem was getting DNS info from a different server at the ISP, and that's why it worked better. Paul On Sunday, March 10, 2019 at 6:01:53 AM UTC-7, Paul wrote: Robert in CA wrote: Boy, you won't believe what happened. I spent 2 hours getting blow off the Internet because I couldn't connect to a DNS server. It turned out to be my modem. Luckily I remembered I had a new one and pulled it out and called and configured it and now back in business...... whew! Robert Did you try power cycling the old modem first, just to see if it would recover ? Or did it keep doing that each time ? It's possible the new modem was getting DNS info from a different server at the ISP, and that's why it worked better. Paul I don't know what you mean by powering cycling but I unplugged it from the outlet, and reset it and tried to set it up with online support/ phone but it wouldn't accept the admin/password but they eventually got it back up somehow but then it crashed again (3) times. I had to talk to support to get the old one setup for DHCP and then once finished it started to recognize everything and the guy stayed on the phone to make sure all was well. They were supposedly going to ship me a new modem so it will be nice if it still comes so I can use that as a backup. Robert |
#41
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O.T. display blackout
On Sunday, March 10, 2019 at 12:34:41 PM UTC-7, Robert in CA wrote:
On Sunday, March 10, 2019 at 6:01:53 AM UTC-7, Paul wrote: Robert in CA wrote: Boy, you won't believe what happened. I spent 2 hours getting blow off the Internet because I couldn't connect to a DNS server. It turned out to be my modem. Luckily I remembered I had a new one and pulled it out and called and configured it and now back in business...... whew! Robert Did you try power cycling the old modem first, just to see if it would recover ? Or did it keep doing that each time ? It's possible the new modem was getting DNS info from a different server at the ISP, and that's why it worked better. Paul On Sunday, March 10, 2019 at 6:01:53 AM UTC-7, Paul wrote: Robert in CA wrote: Boy, you won't believe what happened. I spent 2 hours getting blow off the Internet because I couldn't connect to a DNS server. It turned out to be my modem. Luckily I remembered I had a new one and pulled it out and called and configured it and now back in business...... whew! Robert Did you try power cycling the old modem first, just to see if it would recover ? Or did it keep doing that each time ? It's possible the new modem was getting DNS info from a different server at the ISP, and that's why it worked better. Paul I don't know what you mean by powering cycling but I unplugged it from the outlet, and reset it and tried to set it up with online support/ phone but it wouldn't accept the admin/password but they eventually got it back up somehow but then it crashed again (3) times. I had to talk to support to get the old one setup for DHCP and then once finished it started to recognize everything and the guy stayed on the phone to make sure all was well. They were supposedly going to ship me a new modem so it will be nice if it still comes so I can use that as a backup. Robert I meant I had to talk to support to get the new one set up for DHCP. Robert |
#42
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O.T. display blackout
You won't believe this because I
didn't. After I set-up the new modem I lost my DNS server for a 4th time! I called Frontier support again (which btw you have to wait 10-40 minutes after going through 5 menu options)and said they could do nothing and put in a repair ticket. So after 13+ hours I'm finally back online. They initially said it probably was a sub panel that went out and would be 48 hours before they would respond and there was nothing they could do. It was out of their hands. I only hope it doesn't go down again. Any thoughts? Robert |
#43
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O.T. display blackout
The other thing I've noticed , perhaps
because of your updates you gave me, that the Malwarebytes pop-up error I was getting whenever I opened it has disappeared. Robert |
#44
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O.T. display blackout
Robert in CA wrote:
The other thing I've noticed , perhaps because of your updates you gave me, that the Malwarebytes pop-up error I was getting whenever I opened it has disappeared. Robert We live in an unpredictable world. You know the Malwarebytes dialog will pop up again. It's just a matter of time (and some number of "coin flips") :-/ It's like the Windows 3D pipes screensaver and the "Easter Egg" in it. The Utah Teapot will appear 1 in N times, with a certain probability. If you sit there staring at the pipes screen saver long enough, eventually you'll see the Teapot. http://www.eeggs.com/items/493.html https://en.wikipedia.org/wiki/Utah_teapot Paul |
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