Windows App Downloads from store

I haven't downloaded anything from the Windows Store for a long time,
but recently tried to download a game. The store insists that I can't
download anything until an adult logs on and says it's OK. I wish I
was young enough for that to make sense - let's just say I retired a
few years back. I checked my account info on the store site and it
has my correct birthday. I have tried various suggestions found by
googling, but nothing works. Any ideas?

Pat wrote:
I haven't downloaded anything from the Windows Store for a long time,
but recently tried to download a game. The store insists that I can't
download anything until an adult logs on and says it's OK. I wish I
was young enough for that to make sense - let's just say I retired a
few years back. I checked my account info on the store site and it
has my correct birthday. I have tried various suggestions found by
googling, but nothing works. Any ideas?


I hope the problem isn't in there somewhere.

https://www.thurrott.com/windows/win...ental-controls

*******

The only two places I can see for birthdate in my MSA,
is "Account" and in a "Profile" screen for Contacts. Whether
those are tied together, to keep you honest, I wasn't about
to test to find out. I'm surprised a profile or contact
type info, needs a birthdate. Since birthdate is used
in security questions (as a part of identity theft
detection), it should not be left lying about on
computers.

I expect the information is stored in the Cloud, and
not on the PC. So the "vetting" during a purchase,
should be on the Microsoft end. You have your MSA,
they look up on their end, and decide whether you
meet the rating for the item.

And I personally, would not want to try to fix this
by "making a new account". It's one thing to mess up
something in your computer room, quite another to
mess up something in The Cloud, where you have no
control whatsoever.

The one thread I found in the Answers forum, wasn't
of any real help. The person seemed to have similar
issues to you, age entered indicates a mature adult,
but the item in question still couldn't be downloaded,
indicating there is a blockage somewhere else.

*******

There are phone numbers here, but I don't know
if they would actually be able to help with a
question like this.

https://support.microsoft.com/en-us/...ontact-support

Paul

Pat wrote:
I haven't downloaded anything from the Windows Store for a long time,
but recently tried to download a game. The store insists that I can't
download anything until an adult logs on and says it's OK. I wish I
was young enough for that to make sense - let's just say I retired a
few years back. I checked my account info on the store site and it
has my correct birthday. I have tried various suggestions found by
googling, but nothing works. Any ideas?

You can check Family settings for Windows 10 at
https://account.microsoft.com/family. On that page, my Microsoft
Account has "Adult" under my name, and "Child" under my kids names.

Wolf K wrote:
On 2017-06-25 12:27, lifewoutmilk wrote:
Pat wrote:
I haven't downloaded anything from the Windows Store for a long time,
but recently tried to download a game. The store insists that I can't
download anything until an adult logs on and says it's OK. I wish I
was young enough for that to make sense - let's just say I retired a
few years back. I checked my account info on the store site and it
has my correct birthday. I have tried various suggestions found by
googling, but nothing works. Any ideas?

You can check Family settings for Windows 10 at
https://account.microsoft.com/family. On that page, my Microsoft
Account has "Adult" under my name, and "Child" under my kids names.

Is there any way to remove Family Settings from the system?


https://support.microsoft.com/en-us/help/10555/microsoft-account-how-to-turn-off-family-features

lifewoutmilk wrote:

Pat wrote:

I haven't downloaded anything from the Windows Store for a long time,
but recently tried to download a game. The store insists that I can't
download anything until an adult logs on and says it's OK.

You can check Family settings for Windows 10 at
https://account.microsoft.com/family. On that page, my Microsoft
Account has "Adult" under my name, and "Child" under my kids names.

Hmm, seeing one member as adult and another member as child must only be
presented after adding another member to the account. I have never
added another member so there is just me, so I'm not listed under the
Family pane (to see me as adult). With only a single member (the one
that created the account), it must be an adult account.

VanguardLH wrote:
lifewoutmilk wrote:

Pat wrote:

I haven't downloaded anything from the Windows Store for a long time,
but recently tried to download a game. The store insists that I can't
download anything until an adult logs on and says it's OK.

You can check Family settings for Windows 10 at
https://account.microsoft.com/family. On that page, my Microsoft
Account has "Adult" under my name, and "Child" under my kids names.

Hmm, seeing one member as adult and another member as child must only be
presented after adding another member to the account. I have never
added another member so there is just me, so I'm not listed under the
Family pane (to see me as adult). With only a single member (the one
that created the account), it must be an adult account.

Is your account an Administrator account on the machine in question?

Also, have you seen this page?

https://support.microsoft.com/en-us/help/12411/microsoft-account-change-birthdate

lifewoutmilk wrote:

VanguardLH wrote:
lifewoutmilk wrote:

Pat wrote:

I haven't downloaded anything from the Windows Store for a long time,
but recently tried to download a game. The store insists that I can't
download anything until an adult logs on and says it's OK.

You can check Family settings for Windows 10 at
https://account.microsoft.com/family. On that page, my Microsoft
Account has "Adult" under my name, and "Child" under my kids names.

Hmm, seeing one member as adult and another member as child must only be
presented after adding another member to the account. I have never
added another member so there is just me, so I'm not listed under the
Family pane (to see me as adult). With only a single member (the one
that created the account), it must be an adult account.

Is your account an Administrator account on the machine in question?

After logging in to a web page?

Also, have you seen this page?
https://support.microsoft.com/en-us/help/12411/microsoft-account-change-birthdate

Birthdate is data in my online account. When I created the account, I
added my birthdate. Although I opened the Hotmail account back in 2000,
I was an adult long before that (I became legal-aged back in 1974). I
created the account as an adult, not as a child. Twould think tots
simply lie about their birthdate when they create a new account. Any
site requesting your birthday does so only to legally protect
themselves, not the user.

"For child accounts, ..." Never created any.

"Account thinks I'm a child". Not happened to me ... yet. Only one
member in the account: the same one that created the account back when I
was 44.

So, there is only one member in the Microsoft account (me) and I was
already an adult long ago when I first created a Hotmail account. I
thought Microsoft used to have a "Member since" value in the account
profile but I cannot find it now.

VanguardLH wrote:
lifewoutmilk wrote:

VanguardLH wrote:
lifewoutmilk wrote:

Pat wrote:

I haven't downloaded anything from the Windows Store for a long time,
but recently tried to download a game. The store insists that I can't
download anything until an adult logs on and says it's OK.

You can check Family settings for Windows 10 at
https://account.microsoft.com/family. On that page, my Microsoft
Account has "Adult" under my name, and "Child" under my kids names.

Hmm, seeing one member as adult and another member as child must only be
presented after adding another member to the account. I have never
added another member so there is just me, so I'm not listed under the
Family pane (to see me as adult). With only a single member (the one
that created the account), it must be an adult account.

Is your account an Administrator account on the machine in question?

After logging in to a web page?

Also, have you seen this page?
https://support.microsoft.com/en-us/help/12411/microsoft-account-change-birthdate

Birthdate is data in my online account. When I created the account, I
added my birthdate. Although I opened the Hotmail account back in 2000,
I was an adult long before that (I became legal-aged back in 1974). I
created the account as an adult, not as a child. Twould think tots
simply lie about their birthdate when they create a new account. Any
site requesting your birthday does so only to legally protect
themselves, not the user.

"For child accounts, ..." Never created any.

"Account thinks I'm a child". Not happened to me ... yet. Only one
member in the account: the same one that created the account back when I
was 44.

So, there is only one member in the Microsoft account (me) and I was
already an adult long ago when I first created a Hotmail account. I
thought Microsoft used to have a "Member since" value in the account
profile but I cannot find it now.

My mistake, I thought I was replying to OP.

On Sun, 25 Jun 2017 11:54:39 -0400, Paul
wrote:

Pat wrote:
I haven't downloaded anything from the Windows Store for a long time,
but recently tried to download a game. The store insists that I can't
download anything until an adult logs on and says it's OK. I wish I
was young enough for that to make sense - let's just say I retired a
few years back. I checked my account info on the store site and it
has my correct birthday. I have tried various suggestions found by
googling, but nothing works. Any ideas?


I hope the problem isn't in there somewhere.

https://www.thurrott.com/windows/win...ental-controls

*******

The only two places I can see for birthdate in my MSA,
is "Account" and in a "Profile" screen for Contacts. Whether
those are tied together, to keep you honest, I wasn't about
to test to find out. I'm surprised a profile or contact
type info, needs a birthdate. Since birthdate is used
in security questions (as a part of identity theft
detection), it should not be left lying about on
computers.

I expect the information is stored in the Cloud, and
not on the PC. So the "vetting" during a purchase,
should be on the Microsoft end. You have your MSA,
they look up on their end, and decide whether you
meet the rating for the item.

And I personally, would not want to try to fix this
by "making a new account". It's one thing to mess up
something in your computer room, quite another to
mess up something in The Cloud, where you have no
control whatsoever.

The one thread I found in the Answers forum, wasn't
of any real help. The person seemed to have similar
issues to you, age entered indicates a mature adult,
but the item in question still couldn't be downloaded,
indicating there is a blockage somewhere else.

*******

There are phone numbers here, but I don't know
if they would actually be able to help with a
question like this.

https://support.microsoft.com/en-us/...ontact-support

Paul

Thanks Paul (and all the others who responded.)

When I go to the Microsoft family site, it only shows me. It doesn't
say Adult. It doesn't say Child. I have never used the family
features in Windows 10 (or any previous version). If I go to the page
that would let me add family members, there are no members listed. I
will reread all your posts and see if I missed something. (By the
way, I am using my Microsoft account on two different PCs here. They
both have the problem. When at the Microsoft site, both are listed as
my devices as they should be, but neither can download apps from the
store.

Pat

On Sun, 25 Jun 2017 19:39:21 -0000 (UTC), lifewoutmilk
wrote:

Wolf K wrote:
On 2017-06-25 12:27, lifewoutmilk wrote:
Pat wrote:
I haven't downloaded anything from the Windows Store for a long time,
but recently tried to download a game. The store insists that I can't
download anything until an adult logs on and says it's OK. I wish I
was young enough for that to make sense - let's just say I retired a
few years back. I checked my account info on the store site and it
has my correct birthday. I have tried various suggestions found by
googling, but nothing works. Any ideas?

You can check Family settings for Windows 10 at
https://account.microsoft.com/family. On that page, my Microsoft
Account has "Adult" under my name, and "Child" under my kids names.

Is there any way to remove Family Settings from the system?


https://support.microsoft.com/en-us/help/10555/microsoft-account-how-to-turn-off-family-features

I went to that site. When I follow the link to make changes
(account.microsoft.com/family), it just displays a page saying how
great family settings are (Empower and simplify your family's digital
life ADD A FAMILY MEMBER). There is one link at the bottom of that
page that says "Change a child's profile settings". When I select
that, it asks me to login and then sends me back to that "Empower and
simplify your family's digital life ADD A FAMILY MEMBER" page.

On Sun, 25 Jun 2017 21:46:51 -0000 (UTC), lifewoutmilk
wrote:

VanguardLH wrote:
lifewoutmilk wrote:

Pat wrote:

I haven't downloaded anything from the Windows Store for a long time,
but recently tried to download a game. The store insists that I can't
download anything until an adult logs on and says it's OK.

You can check Family settings for Windows 10 at
https://account.microsoft.com/family. On that page, my Microsoft
Account has "Adult" under my name, and "Child" under my kids names.

Hmm, seeing one member as adult and another member as child must only be
presented after adding another member to the account. I have never
added another member so there is just me, so I'm not listed under the
Family pane (to see me as adult). With only a single member (the one
that created the account), it must be an adult account.

Is your account an Administrator account on the machine in question?

Also, have you seen this page?

https://support.microsoft.com/en-us/help/12411/microsoft-account-change-birthdate

Yes, my account is an admin account.

No, I hadn't been to that site yet, but I just tried it. My birthdate
is already correct so they suggest sending a copy of my birth
certificate or driver's license to Microsoft. I think I would rather
start from scratch than send sensitive personal information to
Microsoft.

Pat wrote:
On Sun, 25 Jun 2017 21:46:51 -0000 (UTC), lifewoutmilk
wrote:

VanguardLH wrote:
lifewoutmilk wrote:

Pat wrote:

I haven't downloaded anything from the Windows Store for a long time,
but recently tried to download a game. The store insists that I can't
download anything until an adult logs on and says it's OK.
You can check Family settings for Windows 10 at
https://account.microsoft.com/family. On that page, my Microsoft
Account has "Adult" under my name, and "Child" under my kids names.
Hmm, seeing one member as adult and another member as child must only be
presented after adding another member to the account. I have never
added another member so there is just me, so I'm not listed under the
Family pane (to see me as adult). With only a single member (the one
that created the account), it must be an adult account.
Is your account an Administrator account on the machine in question?

Also, have you seen this page?

https://support.microsoft.com/en-us/help/12411/microsoft-account-change-birthdate

Yes, my account is an admin account.

No, I hadn't been to that site yet, but I just tried it. My birthdate
is already correct so they suggest sending a copy of my birth
certificate or driver's license to Microsoft. I think I would rather
start from scratch than send sensitive personal information to
Microsoft.

They should be honoring the current setting, and
"deriving" any information from those fields correctly.

It's not that the actual fields need correcting. You say
they already reflect your birth date, so setting them to
the same exact value again isn't going to achieve anything.

This is a technical issue on their end, and should be
approached that way. You've done everything possible
on your end, to verify and/or fix it.

In the three tier support model, fixing this is likely
to require someone in one of the upper tiers. As I doubt
the lower level people know how to fix something like this.

Paul

"Pat" wrote in message ...
If I go to the page that would let me add family members,
there are no members listed.


Members are only listed after adding.
-i.e. you have to add a Microsoft account(MSA) to see the classification
assigned to each account.

After you sign in with your MSA and add another MSFT account(not your own)
classified as adult or child then an invite is sent(email or text to phone).
The added MSA will remain in pending until the invite is accepted and you
approve the acceptance. Once the process is completed, your MSA(assuming
it's profile has the correct adult age) will show as adult and the added
members will show with their respective assigned classification status(adult
or child).

If you've never added a member, then what you reported as seeing is
accurate.

--
....winston
msft mvp windows experience

On Mon, 26 Jun 2017 12:20:48 -0400, "...winston"
wrote:

"Pat" wrote in message ...
If I go to the page that would let me add family members,
there are no members listed.


Members are only listed after adding.
-i.e. you have to add a Microsoft account(MSA) to see the classification
assigned to each account.

After you sign in with your MSA and add another MSFT account(not your own)
classified as adult or child then an invite is sent(email or text to phone).
The added MSA will remain in pending until the invite is accepted and you
approve the acceptance. Once the process is completed, your MSA(assuming
it's profile has the correct adult age) will show as adult and the added
members will show with their respective assigned classification status(adult
or child).

If you've never added a member, then what you reported as seeing is
accurate.

Thanks. I agree. And yet when I try to download an app, I get,
"Change purchase setting. To buy this, an adult needs to sign in and
unblock purchases at account.microsoft.com/family. Or they can go to
account.xbox.com Xbox settings Privacy & online safety.
PUR-BlockedByFamilyPolicy BnZfy3VFQ1ahNBWq.32.1 2017/06/26 -
18:23:32 UTC" (That was about 15 minutes ago while trying to download
the free Netflix app from the store.)

Pat wrote:

Thanks. I agree. And yet when I try to download an app, I get,
"Change purchase setting. To buy this, an adult needs to sign in and
unblock purchases at account.microsoft.com/family. Or they can go to
account.xbox.com Xbox settings Privacy & online safety.
PUR-BlockedByFamilyPolicy BnZfy3VFQ1ahNBWq.32.1 2017/06/26 -
18:23:32 UTC" (That was about 15 minutes ago while trying to download
the free Netflix app from the store.)



That's an entirely different issue than account services on Family safety.

If your birth date year for the same MSA is correct in your Profile, XBox,
Skype, etc. profiles *and* no one else has added you as 'child account' then
your only resort is to walk through the hoops in the requests provided by
the MSFT Support organization. Provide the requested content, they've
little leeway to escalate an issue until you prove you are you. The
alternative, create a new MSA, use it to logon to Win10 on the same device,
and use it if the Store is accessible, then close the other account.
- Note: If you have a billable service on the account you will have to
cancel that service prior to closing the account.

Good luck.




--
...winston
msft mvp windows experience 2007-2016, insider mvp 2016-2017