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#1
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Stop Error F4 and Unknown Hard Error
A few months back, the hard drive was recently replaced on my Dell Latitude
D610, which is used for work. Ever since then, I've been getting a blue screen at shutdown with the error "Stop: 0X000000F4 (0X00000003...etc.). Recently, I've also been getting a little error popup right before the blue screen that says something about an unknown hard error (it's so fast, I can't see it very well). The tech guys who replaced the drive also encrypted the drive with "TrueCrypt." The drive was being replaced because the TrueCrypt would not encrypt my old drive, so they just encrypted the new drive and then copied the contents of the old drive to the new one. They have no idea why this error is showing up and I have done a little research, but can't get any definitive answer. I saw a post by someone in this forum before where the suggestion was made to run HD Tune. I did that, and here's the info on the hard drive: HDTune dump HD Tune: ST980815A Health ID Current Worst ThresholdData Status (01) Raw Read Error Rate 100 253 6 0 Ok (03) Spin Up Time 99 99 0 0 Ok (04) Start/Stop Count 100 100 20 122 Ok (05) Reallocated Sector Count 100 100 36 0 Ok (07) Seek Error Rate 72 60 30 15029417 Ok (09) Power On Hours Count 100 100 0 431 Ok (0A) Spin Retry Count 100 100 34 0 Ok (0C) Power Cycle Count 100 100 20 148 Ok (BB) (unknown attribute) 100 100 0 0 Ok (BD) (unknown attribute) 100 100 0 0 Ok (BE) Airflow Temperature 55 49 45 755892269 Ok (C0) Power Off Retract Count 100 100 0 52 Ok (C1) Load Cycle Count 99 99 0 2578 Ok (C2) Temperature 45 51 0 45 Ok (C3) Hardware ECC Recovered 60 59 0 42281648 Ok (C5) Current Pending Sector 100 100 0 0 Ok (C6) Offline Uncorrectable 100 100 0 0 Ok (C7) Ultra DMA CRC Error Count 200 200 0 0 Ok (C8) Write Error Rate 100 253 0 0 Ok (CA) TA Counter Increased 100 253 0 0 Ok Power On Time : 431 Health Status : Ok Now, if I had to guess, I'd say that the bios needs to be updated and/or the driver for the new hard drive needs to be updated (the driver is dated 7/1/01!). Thoughts, anyone? Thanks! Jamie P.S. They also removed Spybot and Adaware, which royally screwed up my wireless connections.!!! Aughhh! |
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#2
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Stop Error F4 and Unknown Hard Error
Jamie
Please post a complete copy of the Stop Error Report. Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck box before Automatically Restart. Do not re-enable automatic restart on system failure. Check for variants of the Stop Error message. The Stop Error report for this error is less helpful than most: http://msdn2.microsoft.com/en-us/library/ms797140.aspx You may get an answer by running the Windows Debugger on the memory dump but it is a challenging task for a typical user: http://www.microsoft.com/whdc/devtoo...g/default.mspx -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Jamie wrote: A few months back, the hard drive was recently replaced on my Dell Latitude D610, which is used for work. Ever since then, I've been getting a blue screen at shutdown with the error "Stop: 0X000000F4 (0X00000003...etc.). Recently, I've also been getting a little error popup right before the blue screen that says something about an unknown hard error (it's so fast, I can't see it very well). The tech guys who replaced the drive also encrypted the drive with "TrueCrypt." The drive was being replaced because the TrueCrypt would not encrypt my old drive, so they just encrypted the new drive and then copied the contents of the old drive to the new one. They have no idea why this error is showing up and I have done a little research, but can't get any definitive answer. I saw a post by someone in this forum before where the suggestion was made to run HD Tune. I did that, and here's the info on the hard drive: HDTune dump HD Tune: ST980815A Health ID Current Worst ThresholdData Status (01) Raw Read Error Rate 100 253 6 0 Ok (03) Spin Up Time 99 99 0 0 Ok (04) Start/Stop Count 100 100 20 122 Ok (05) Reallocated Sector Count 100 100 36 0 Ok (07) Seek Error Rate 72 60 30 15029417 Ok (09) Power On Hours Count 100 100 0 431 Ok (0A) Spin Retry Count 100 100 34 0 Ok (0C) Power Cycle Count 100 100 20 148 Ok (BB) (unknown attribute) 100 100 0 0 Ok (BD) (unknown attribute) 100 100 0 0 Ok (BE) Airflow Temperature 55 49 45 755892269 Ok (C0) Power Off Retract Count 100 100 0 52 Ok (C1) Load Cycle Count 99 99 0 2578 Ok (C2) Temperature 45 51 0 45 Ok (C3) Hardware ECC Recovered 60 59 0 42281648 Ok (C5) Current Pending Sector 100 100 0 0 Ok (C6) Offline Uncorrectable 100 100 0 0 Ok (C7) Ultra DMA CRC Error Count 200 200 0 0 Ok (C8) Write Error Rate 100 253 0 0 Ok (CA) TA Counter Increased 100 253 0 0 Ok Power On Time : 431 Health Status : Ok Now, if I had to guess, I'd say that the bios needs to be updated and/or the driver for the new hard drive needs to be updated (the driver is dated 7/1/01!). Thoughts, anyone? Thanks! Jamie P.S. They also removed Spybot and Adaware, which royally screwed up my wireless connections.!!! Aughhh! |
#3
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Stop Error F4 and Unknown Hard Error
Jamie
Please post a complete copy of the Stop Error Report. Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck box before Automatically Restart. Do not re-enable automatic restart on system failure. Check for variants of the Stop Error message. The Stop Error report for this error is less helpful than most: http://msdn2.microsoft.com/en-us/library/ms797140.aspx You may get an answer by running the Windows Debugger on the memory dump but it is a challenging task for a typical user: http://www.microsoft.com/whdc/devtoo...g/default.mspx -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Jamie wrote: A few months back, the hard drive was recently replaced on my Dell Latitude D610, which is used for work. Ever since then, I've been getting a blue screen at shutdown with the error "Stop: 0X000000F4 (0X00000003...etc.). Recently, I've also been getting a little error popup right before the blue screen that says something about an unknown hard error (it's so fast, I can't see it very well). The tech guys who replaced the drive also encrypted the drive with "TrueCrypt." The drive was being replaced because the TrueCrypt would not encrypt my old drive, so they just encrypted the new drive and then copied the contents of the old drive to the new one. They have no idea why this error is showing up and I have done a little research, but can't get any definitive answer. I saw a post by someone in this forum before where the suggestion was made to run HD Tune. I did that, and here's the info on the hard drive: HDTune dump HD Tune: ST980815A Health ID Current Worst ThresholdData Status (01) Raw Read Error Rate 100 253 6 0 Ok (03) Spin Up Time 99 99 0 0 Ok (04) Start/Stop Count 100 100 20 122 Ok (05) Reallocated Sector Count 100 100 36 0 Ok (07) Seek Error Rate 72 60 30 15029417 Ok (09) Power On Hours Count 100 100 0 431 Ok (0A) Spin Retry Count 100 100 34 0 Ok (0C) Power Cycle Count 100 100 20 148 Ok (BB) (unknown attribute) 100 100 0 0 Ok (BD) (unknown attribute) 100 100 0 0 Ok (BE) Airflow Temperature 55 49 45 755892269 Ok (C0) Power Off Retract Count 100 100 0 52 Ok (C1) Load Cycle Count 99 99 0 2578 Ok (C2) Temperature 45 51 0 45 Ok (C3) Hardware ECC Recovered 60 59 0 42281648 Ok (C5) Current Pending Sector 100 100 0 0 Ok (C6) Offline Uncorrectable 100 100 0 0 Ok (C7) Ultra DMA CRC Error Count 200 200 0 0 Ok (C8) Write Error Rate 100 253 0 0 Ok (CA) TA Counter Increased 100 253 0 0 Ok Power On Time : 431 Health Status : Ok Now, if I had to guess, I'd say that the bios needs to be updated and/or the driver for the new hard drive needs to be updated (the driver is dated 7/1/01!). Thoughts, anyone? Thanks! Jamie P.S. They also removed Spybot and Adaware, which royally screwed up my wireless connections.!!! Aughhh! |
#4
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Stop Error F4 and Unknown Hard Error
Thanks, Gerry.
The automatic restart has never been active on my machine, so that's not a problem. It wasn't the blue screen I was talking about, but a little error box that quickly goes away as the system continues to shut down, followed by the blue screen. Anyway, that's not as important. The error was, "A process or thread crucial to system operation has unexpectedly exited or been terminated.... 0x000000F4 (0x00000003, 0x89FE16F8, 0x89FE186C, 0x805C8C88)." I've also gotten, "DRIVER_IRQL_NOT_LESS_OR_EQUAL...STOP: 0x000000D1 (0xA23EC770...etc.) ACPI.SYS - Address B9F82E87 base at B9F79000, DateStamp 480252B1" I am unable to create a page file for some reason, so I can't debug by viewing the memory dump. I've followed all of the instructions for enabling a pagefile to be created, but when I did that, I received a KERNEL_STACK_INPAGE_ERROR, STOP: 0X00000077 (0xC00000A3, etc.) and no memory dump. Jamie "Gerry" wrote: Jamie Please post a complete copy of the Stop Error Report. Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck box before Automatically Restart. Do not re-enable automatic restart on system failure. Check for variants of the Stop Error message. The Stop Error report for this error is less helpful than most: http://msdn2.microsoft.com/en-us/library/ms797140.aspx You may get an answer by running the Windows Debugger on the memory dump but it is a challenging task for a typical user: http://www.microsoft.com/whdc/devtoo...g/default.mspx -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Jamie wrote: A few months back, the hard drive was recently replaced on my Dell Latitude D610, which is used for work. Ever since then, I've been getting a blue screen at shutdown with the error "Stop: 0X000000F4 (0X00000003...etc.). Recently, I've also been getting a little error popup right before the blue screen that says something about an unknown hard error (it's so fast, I can't see it very well). snip |
#5
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Stop Error F4 and Unknown Hard Error
Thanks, Gerry.
The automatic restart has never been active on my machine, so that's not a problem. It wasn't the blue screen I was talking about, but a little error box that quickly goes away as the system continues to shut down, followed by the blue screen. Anyway, that's not as important. The error was, "A process or thread crucial to system operation has unexpectedly exited or been terminated.... 0x000000F4 (0x00000003, 0x89FE16F8, 0x89FE186C, 0x805C8C88)." I've also gotten, "DRIVER_IRQL_NOT_LESS_OR_EQUAL...STOP: 0x000000D1 (0xA23EC770...etc.) ACPI.SYS - Address B9F82E87 base at B9F79000, DateStamp 480252B1" I am unable to create a page file for some reason, so I can't debug by viewing the memory dump. I've followed all of the instructions for enabling a pagefile to be created, but when I did that, I received a KERNEL_STACK_INPAGE_ERROR, STOP: 0X00000077 (0xC00000A3, etc.) and no memory dump. Jamie "Gerry" wrote: Jamie Please post a complete copy of the Stop Error Report. Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck box before Automatically Restart. Do not re-enable automatic restart on system failure. Check for variants of the Stop Error message. The Stop Error report for this error is less helpful than most: http://msdn2.microsoft.com/en-us/library/ms797140.aspx You may get an answer by running the Windows Debugger on the memory dump but it is a challenging task for a typical user: http://www.microsoft.com/whdc/devtoo...g/default.mspx -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Jamie wrote: A few months back, the hard drive was recently replaced on my Dell Latitude D610, which is used for work. Ever since then, I've been getting a blue screen at shutdown with the error "Stop: 0X000000F4 (0X00000003...etc.). Recently, I've also been getting a little error popup right before the blue screen that says something about an unknown hard error (it's so fast, I can't see it very well). snip |
#6
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Stop Error F4 and Unknown Hard Error
Ok. I've disabled the pagefiling and reinstalled my wireless software, so the
only error I am getting is the F4 stop error, with the same 0x00000003 parameter. The drive has now started to make a muffled sputtering/clicking sound at startup. I think this may be a problem with the hard drive installation. They copied over all of my files to the new drive from the old drive after encrypting the new drive, so I suspect that there is some corruption that occurred with the file transfer. Do you think that could be it? Would reinstalling/repairing windows correct the problem? Thanks! jamie "Jamie" wrote: Thanks, Gerry. The automatic restart has never been active on my machine, so that's not a problem. It wasn't the blue screen I was talking about, but a little error box that quickly goes away as the system continues to shut down, followed by the blue screen. Anyway, that's not as important. The error was, "A process or thread crucial to system operation has unexpectedly exited or been terminated.... 0x000000F4 (0x00000003, 0x89FE16F8, 0x89FE186C, 0x805C8C88)." I've also gotten, "DRIVER_IRQL_NOT_LESS_OR_EQUAL...STOP: 0x000000D1 (0xA23EC770...etc.) ACPI.SYS - Address B9F82E87 base at B9F79000, DateStamp 480252B1" I am unable to create a page file for some reason, so I can't debug by viewing the memory dump. I've followed all of the instructions for enabling a pagefile to be created, but when I did that, I received a KERNEL_STACK_INPAGE_ERROR, STOP: 0X00000077 (0xC00000A3, etc.) and no memory dump. Jamie "Gerry" wrote: Jamie Please post a complete copy of the Stop Error Report. Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck box before Automatically Restart. Do not re-enable automatic restart on system failure. Check for variants of the Stop Error message. The Stop Error report for this error is less helpful than most: http://msdn2.microsoft.com/en-us/library/ms797140.aspx You may get an answer by running the Windows Debugger on the memory dump but it is a challenging task for a typical user: http://www.microsoft.com/whdc/devtoo...g/default.mspx -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Jamie wrote: A few months back, the hard drive was recently replaced on my Dell Latitude D610, which is used for work. Ever since then, I've been getting a blue screen at shutdown with the error "Stop: 0X000000F4 (0X00000003...etc.). Recently, I've also been getting a little error popup right before the blue screen that says something about an unknown hard error (it's so fast, I can't see it very well). snip |
#7
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Stop Error F4 and Unknown Hard Error
Ok. I've disabled the pagefiling and reinstalled my wireless software, so the
only error I am getting is the F4 stop error, with the same 0x00000003 parameter. The drive has now started to make a muffled sputtering/clicking sound at startup. I think this may be a problem with the hard drive installation. They copied over all of my files to the new drive from the old drive after encrypting the new drive, so I suspect that there is some corruption that occurred with the file transfer. Do you think that could be it? Would reinstalling/repairing windows correct the problem? Thanks! jamie "Jamie" wrote: Thanks, Gerry. The automatic restart has never been active on my machine, so that's not a problem. It wasn't the blue screen I was talking about, but a little error box that quickly goes away as the system continues to shut down, followed by the blue screen. Anyway, that's not as important. The error was, "A process or thread crucial to system operation has unexpectedly exited or been terminated.... 0x000000F4 (0x00000003, 0x89FE16F8, 0x89FE186C, 0x805C8C88)." I've also gotten, "DRIVER_IRQL_NOT_LESS_OR_EQUAL...STOP: 0x000000D1 (0xA23EC770...etc.) ACPI.SYS - Address B9F82E87 base at B9F79000, DateStamp 480252B1" I am unable to create a page file for some reason, so I can't debug by viewing the memory dump. I've followed all of the instructions for enabling a pagefile to be created, but when I did that, I received a KERNEL_STACK_INPAGE_ERROR, STOP: 0X00000077 (0xC00000A3, etc.) and no memory dump. Jamie "Gerry" wrote: Jamie Please post a complete copy of the Stop Error Report. Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck box before Automatically Restart. Do not re-enable automatic restart on system failure. Check for variants of the Stop Error message. The Stop Error report for this error is less helpful than most: http://msdn2.microsoft.com/en-us/library/ms797140.aspx You may get an answer by running the Windows Debugger on the memory dump but it is a challenging task for a typical user: http://www.microsoft.com/whdc/devtoo...g/default.mspx -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Jamie wrote: A few months back, the hard drive was recently replaced on my Dell Latitude D610, which is used for work. Ever since then, I've been getting a blue screen at shutdown with the error "Stop: 0X000000F4 (0X00000003...etc.). Recently, I've also been getting a little error popup right before the blue screen that says something about an unknown hard error (it's so fast, I can't see it very well). snip |
#8
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Stop Error F4 and Unknown Hard Error
Um, correction. I just had to restart because of windows updates being
installed and got the following message as it rebooted: DRIVER_IRQL_NOT_LESS_OR_EQUAL STOP: 0x000000D1 (0xA23EC770, 0x00000002, 0x00000001, 0xB9F82E87), ACPI.sys - Address B9F82E87 base at B9F79000, Datestamp 480252b1 Jamie "Jamie" wrote: Ok. I've disabled the pagefiling and reinstalled my wireless software, so the only error I am getting is the F4 stop error, with the same 0x00000003 parameter. The drive has now started to make a muffled sputtering/clicking sound at startup. I think this may be a problem with the hard drive installation. They copied over all of my files to the new drive from the old drive after encrypting the new drive, so I suspect that there is some corruption that occurred with the file transfer. Do you think that could be it? Would reinstalling/repairing windows correct the problem? Thanks! jamie "Jamie" wrote: Thanks, Gerry. The automatic restart has never been active on my machine, so that's not a problem. It wasn't the blue screen I was talking about, but a little error box that quickly goes away as the system continues to shut down, followed by the blue screen. Anyway, that's not as important. The error was, "A process or thread crucial to system operation has unexpectedly exited or been terminated.... 0x000000F4 (0x00000003, 0x89FE16F8, 0x89FE186C, 0x805C8C88)." I've also gotten, "DRIVER_IRQL_NOT_LESS_OR_EQUAL...STOP: 0x000000D1 (0xA23EC770...etc.) ACPI.SYS - Address B9F82E87 base at B9F79000, DateStamp 480252B1" I am unable to create a page file for some reason, so I can't debug by viewing the memory dump. I've followed all of the instructions for enabling a pagefile to be created, but when I did that, I received a KERNEL_STACK_INPAGE_ERROR, STOP: 0X00000077 (0xC00000A3, etc.) and no memory dump. Jamie "Gerry" wrote: Jamie Please post a complete copy of the Stop Error Report. Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck box before Automatically Restart. Do not re-enable automatic restart on system failure. Check for variants of the Stop Error message. The Stop Error report for this error is less helpful than most: http://msdn2.microsoft.com/en-us/library/ms797140.aspx You may get an answer by running the Windows Debugger on the memory dump but it is a challenging task for a typical user: http://www.microsoft.com/whdc/devtoo...g/default.mspx -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Jamie wrote: A few months back, the hard drive was recently replaced on my Dell Latitude D610, which is used for work. Ever since then, I've been getting a blue screen at shutdown with the error "Stop: 0X000000F4 (0X00000003...etc.). Recently, I've also been getting a little error popup right before the blue screen that says something about an unknown hard error (it's so fast, I can't see it very well). snip |
#9
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Stop Error F4 and Unknown Hard Error
Um, correction. I just had to restart because of windows updates being
installed and got the following message as it rebooted: DRIVER_IRQL_NOT_LESS_OR_EQUAL STOP: 0x000000D1 (0xA23EC770, 0x00000002, 0x00000001, 0xB9F82E87), ACPI.sys - Address B9F82E87 base at B9F79000, Datestamp 480252b1 Jamie "Jamie" wrote: Ok. I've disabled the pagefiling and reinstalled my wireless software, so the only error I am getting is the F4 stop error, with the same 0x00000003 parameter. The drive has now started to make a muffled sputtering/clicking sound at startup. I think this may be a problem with the hard drive installation. They copied over all of my files to the new drive from the old drive after encrypting the new drive, so I suspect that there is some corruption that occurred with the file transfer. Do you think that could be it? Would reinstalling/repairing windows correct the problem? Thanks! jamie "Jamie" wrote: Thanks, Gerry. The automatic restart has never been active on my machine, so that's not a problem. It wasn't the blue screen I was talking about, but a little error box that quickly goes away as the system continues to shut down, followed by the blue screen. Anyway, that's not as important. The error was, "A process or thread crucial to system operation has unexpectedly exited or been terminated.... 0x000000F4 (0x00000003, 0x89FE16F8, 0x89FE186C, 0x805C8C88)." I've also gotten, "DRIVER_IRQL_NOT_LESS_OR_EQUAL...STOP: 0x000000D1 (0xA23EC770...etc.) ACPI.SYS - Address B9F82E87 base at B9F79000, DateStamp 480252B1" I am unable to create a page file for some reason, so I can't debug by viewing the memory dump. I've followed all of the instructions for enabling a pagefile to be created, but when I did that, I received a KERNEL_STACK_INPAGE_ERROR, STOP: 0X00000077 (0xC00000A3, etc.) and no memory dump. Jamie "Gerry" wrote: Jamie Please post a complete copy of the Stop Error Report. Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck box before Automatically Restart. Do not re-enable automatic restart on system failure. Check for variants of the Stop Error message. The Stop Error report for this error is less helpful than most: http://msdn2.microsoft.com/en-us/library/ms797140.aspx You may get an answer by running the Windows Debugger on the memory dump but it is a challenging task for a typical user: http://www.microsoft.com/whdc/devtoo...g/default.mspx -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Jamie wrote: A few months back, the hard drive was recently replaced on my Dell Latitude D610, which is used for work. Ever since then, I've been getting a blue screen at shutdown with the error "Stop: 0X000000F4 (0X00000003...etc.). Recently, I've also been getting a little error popup right before the blue screen that says something about an unknown hard error (it's so fast, I can't see it very well). snip |
#10
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Stop Error F4 and Unknown Hard Error
Jamie
Are you using Windows XP SP3? Does your Windows XP CD include the SP3 update? What is the file version and the file size of the copy of ACPI.sys located at c:\windows\system32\drivers? -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Jamie wrote: Um, correction. I just had to restart because of windows updates being installed and got the following message as it rebooted: DRIVER_IRQL_NOT_LESS_OR_EQUAL STOP: 0x000000D1 (0xA23EC770, 0x00000002, 0x00000001, 0xB9F82E87), ACPI.sys - Address B9F82E87 base at B9F79000, Datestamp 480252b1 Jamie "Jamie" wrote: Ok. I've disabled the pagefiling and reinstalled my wireless software, so the only error I am getting is the F4 stop error, with the same 0x00000003 parameter. The drive has now started to make a muffled sputtering/clicking sound at startup. I think this may be a problem with the hard drive installation. They copied over all of my files to the new drive from the old drive after encrypting the new drive, so I suspect that there is some corruption that occurred with the file transfer. Do you think that could be it? Would reinstalling/repairing windows correct the problem? Thanks! jamie "Jamie" wrote: Thanks, Gerry. The automatic restart has never been active on my machine, so that's not a problem. It wasn't the blue screen I was talking about, but a little error box that quickly goes away as the system continues to shut down, followed by the blue screen. Anyway, that's not as important. The error was, "A process or thread crucial to system operation has unexpectedly exited or been terminated.... 0x000000F4 (0x00000003, 0x89FE16F8, 0x89FE186C, 0x805C8C88)." I've also gotten, "DRIVER_IRQL_NOT_LESS_OR_EQUAL...STOP: 0x000000D1 (0xA23EC770...etc.) ACPI.SYS - Address B9F82E87 base at B9F79000, DateStamp 480252B1" I am unable to create a page file for some reason, so I can't debug by viewing the memory dump. I've followed all of the instructions for enabling a pagefile to be created, but when I did that, I received a KERNEL_STACK_INPAGE_ERROR, STOP: 0X00000077 (0xC00000A3, etc.) and no memory dump. Jamie "Gerry" wrote: Jamie Please post a complete copy of the Stop Error Report. Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck box before Automatically Restart. Do not re-enable automatic restart on system failure. Check for variants of the Stop Error message. The Stop Error report for this error is less helpful than most: http://msdn2.microsoft.com/en-us/library/ms797140.aspx You may get an answer by running the Windows Debugger on the memory dump but it is a challenging task for a typical user: http://www.microsoft.com/whdc/devtoo...g/default.mspx -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Jamie wrote: A few months back, the hard drive was recently replaced on my Dell Latitude D610, which is used for work. Ever since then, I've been getting a blue screen at shutdown with the error "Stop: 0X000000F4 (0X00000003...etc.). Recently, I've also been getting a little error popup right before the blue screen that says something about an unknown hard error (it's so fast, I can't see it very well). snip |
#11
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Stop Error F4 and Unknown Hard Error
Jamie
Are you using Windows XP SP3? Does your Windows XP CD include the SP3 update? What is the file version and the file size of the copy of ACPI.sys located at c:\windows\system32\drivers? -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Jamie wrote: Um, correction. I just had to restart because of windows updates being installed and got the following message as it rebooted: DRIVER_IRQL_NOT_LESS_OR_EQUAL STOP: 0x000000D1 (0xA23EC770, 0x00000002, 0x00000001, 0xB9F82E87), ACPI.sys - Address B9F82E87 base at B9F79000, Datestamp 480252b1 Jamie "Jamie" wrote: Ok. I've disabled the pagefiling and reinstalled my wireless software, so the only error I am getting is the F4 stop error, with the same 0x00000003 parameter. The drive has now started to make a muffled sputtering/clicking sound at startup. I think this may be a problem with the hard drive installation. They copied over all of my files to the new drive from the old drive after encrypting the new drive, so I suspect that there is some corruption that occurred with the file transfer. Do you think that could be it? Would reinstalling/repairing windows correct the problem? Thanks! jamie "Jamie" wrote: Thanks, Gerry. The automatic restart has never been active on my machine, so that's not a problem. It wasn't the blue screen I was talking about, but a little error box that quickly goes away as the system continues to shut down, followed by the blue screen. Anyway, that's not as important. The error was, "A process or thread crucial to system operation has unexpectedly exited or been terminated.... 0x000000F4 (0x00000003, 0x89FE16F8, 0x89FE186C, 0x805C8C88)." I've also gotten, "DRIVER_IRQL_NOT_LESS_OR_EQUAL...STOP: 0x000000D1 (0xA23EC770...etc.) ACPI.SYS - Address B9F82E87 base at B9F79000, DateStamp 480252B1" I am unable to create a page file for some reason, so I can't debug by viewing the memory dump. I've followed all of the instructions for enabling a pagefile to be created, but when I did that, I received a KERNEL_STACK_INPAGE_ERROR, STOP: 0X00000077 (0xC00000A3, etc.) and no memory dump. Jamie "Gerry" wrote: Jamie Please post a complete copy of the Stop Error Report. Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck box before Automatically Restart. Do not re-enable automatic restart on system failure. Check for variants of the Stop Error message. The Stop Error report for this error is less helpful than most: http://msdn2.microsoft.com/en-us/library/ms797140.aspx You may get an answer by running the Windows Debugger on the memory dump but it is a challenging task for a typical user: http://www.microsoft.com/whdc/devtoo...g/default.mspx -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Jamie wrote: A few months back, the hard drive was recently replaced on my Dell Latitude D610, which is used for work. Ever since then, I've been getting a blue screen at shutdown with the error "Stop: 0X000000F4 (0X00000003...etc.). Recently, I've also been getting a little error popup right before the blue screen that says something about an unknown hard error (it's so fast, I can't see it very well). snip |
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Stop Error F4 and Unknown Hard Error
Hi Gerry,
I am using SP3, but the laptop is over two years old, so no, the disk does not include SP3. The version of ACPI.sys is 5.1.2600.5512, originally created 8/4/04, modified 4/13/08, which is when they installed the new hard drive. An update to this situation...I used the system file checker utility to check whether any of my system files have been corrupted. Since I ran that utility, I've only received an unknown hard error and an F4. None of the other errors are appearing now. Jamie "Gerry" wrote: Jamie Are you using Windows XP SP3? Does your Windows XP CD include the SP3 update? What is the file version and the file size of the copy of ACPI.sys located at c:\windows\system32\drivers? -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Jamie wrote: Um, correction. I just had to restart because of windows updates being installed and got the following message as it rebooted: DRIVER_IRQL_NOT_LESS_OR_EQUAL STOP: 0x000000D1 (0xA23EC770, 0x00000002, 0x00000001, 0xB9F82E87), ACPI.sys - Address B9F82E87 base at B9F79000, Datestamp 480252b1 Jamie "Jamie" wrote: Ok. I've disabled the pagefiling and reinstalled my wireless software, so the only error I am getting is the F4 stop error, with the same 0x00000003 parameter. The drive has now started to make a muffled sputtering/clicking sound at startup. I think this may be a problem with the hard drive installation. They copied over all of my files to the new drive from the old drive after encrypting the new drive, so I suspect that there is some corruption that occurred with the file transfer. Do you think that could be it? Would reinstalling/repairing windows correct the problem? Thanks! jamie "Jamie" wrote: Thanks, Gerry. The automatic restart has never been active on my machine, so that's not a problem. It wasn't the blue screen I was talking about, but a little error box that quickly goes away as the system continues to shut down, followed by the blue screen. Anyway, that's not as important. The error was, "A process or thread crucial to system operation has unexpectedly exited or been terminated.... 0x000000F4 (0x00000003, 0x89FE16F8, 0x89FE186C, 0x805C8C88)." I've also gotten, "DRIVER_IRQL_NOT_LESS_OR_EQUAL...STOP: 0x000000D1 (0xA23EC770...etc.) ACPI.SYS - Address B9F82E87 base at B9F79000, DateStamp 480252B1" I am unable to create a page file for some reason, so I can't debug by viewing the memory dump. I've followed all of the instructions for enabling a pagefile to be created, but when I did that, I received a KERNEL_STACK_INPAGE_ERROR, STOP: 0X00000077 (0xC00000A3, etc.) and no memory dump. Jamie "Gerry" wrote: Jamie Please post a complete copy of the Stop Error Report. Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck box before Automatically Restart. Do not re-enable automatic restart on system failure. Check for variants of the Stop Error message. The Stop Error report for this error is less helpful than most: http://msdn2.microsoft.com/en-us/library/ms797140.aspx You may get an answer by running the Windows Debugger on the memory dump but it is a challenging task for a typical user: http://www.microsoft.com/whdc/devtoo...g/default.mspx -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Jamie wrote: A few months back, the hard drive was recently replaced on my Dell Latitude D610, which is used for work. Ever since then, I've been getting a blue screen at shutdown with the error "Stop: 0X000000F4 (0X00000003...etc.). Recently, I've also been getting a little error popup right before the blue screen that says something about an unknown hard error (it's so fast, I can't see it very well). snip |
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Stop Error F4 and Unknown Hard Error
Hi Gerry,
I am using SP3, but the laptop is over two years old, so no, the disk does not include SP3. The version of ACPI.sys is 5.1.2600.5512, originally created 8/4/04, modified 4/13/08, which is when they installed the new hard drive. An update to this situation...I used the system file checker utility to check whether any of my system files have been corrupted. Since I ran that utility, I've only received an unknown hard error and an F4. None of the other errors are appearing now. Jamie "Gerry" wrote: Jamie Are you using Windows XP SP3? Does your Windows XP CD include the SP3 update? What is the file version and the file size of the copy of ACPI.sys located at c:\windows\system32\drivers? -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Jamie wrote: Um, correction. I just had to restart because of windows updates being installed and got the following message as it rebooted: DRIVER_IRQL_NOT_LESS_OR_EQUAL STOP: 0x000000D1 (0xA23EC770, 0x00000002, 0x00000001, 0xB9F82E87), ACPI.sys - Address B9F82E87 base at B9F79000, Datestamp 480252b1 Jamie "Jamie" wrote: Ok. I've disabled the pagefiling and reinstalled my wireless software, so the only error I am getting is the F4 stop error, with the same 0x00000003 parameter. The drive has now started to make a muffled sputtering/clicking sound at startup. I think this may be a problem with the hard drive installation. They copied over all of my files to the new drive from the old drive after encrypting the new drive, so I suspect that there is some corruption that occurred with the file transfer. Do you think that could be it? Would reinstalling/repairing windows correct the problem? Thanks! jamie "Jamie" wrote: Thanks, Gerry. The automatic restart has never been active on my machine, so that's not a problem. It wasn't the blue screen I was talking about, but a little error box that quickly goes away as the system continues to shut down, followed by the blue screen. Anyway, that's not as important. The error was, "A process or thread crucial to system operation has unexpectedly exited or been terminated.... 0x000000F4 (0x00000003, 0x89FE16F8, 0x89FE186C, 0x805C8C88)." I've also gotten, "DRIVER_IRQL_NOT_LESS_OR_EQUAL...STOP: 0x000000D1 (0xA23EC770...etc.) ACPI.SYS - Address B9F82E87 base at B9F79000, DateStamp 480252B1" I am unable to create a page file for some reason, so I can't debug by viewing the memory dump. I've followed all of the instructions for enabling a pagefile to be created, but when I did that, I received a KERNEL_STACK_INPAGE_ERROR, STOP: 0X00000077 (0xC00000A3, etc.) and no memory dump. Jamie "Gerry" wrote: Jamie Please post a complete copy of the Stop Error Report. Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck box before Automatically Restart. Do not re-enable automatic restart on system failure. Check for variants of the Stop Error message. The Stop Error report for this error is less helpful than most: http://msdn2.microsoft.com/en-us/library/ms797140.aspx You may get an answer by running the Windows Debugger on the memory dump but it is a challenging task for a typical user: http://www.microsoft.com/whdc/devtoo...g/default.mspx -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Jamie wrote: A few months back, the hard drive was recently replaced on my Dell Latitude D610, which is used for work. Ever since then, I've been getting a blue screen at shutdown with the error "Stop: 0X000000F4 (0X00000003...etc.). Recently, I've also been getting a little error popup right before the blue screen that says something about an unknown hard error (it's so fast, I can't see it very well). snip |
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Stop Error F4 and Unknown Hard Error
"Jamie" wrote in message ... Hi Gerry, I am using SP3, but the laptop is over two years old, so no, the disk does not include SP3. The version of ACPI.sys is 5.1.2600.5512, originally created 8/4/04, modified 4/13/08, which is when they installed the new hard drive. An update to this situation...I used the system file checker utility to check whether any of my system files have been corrupted. Since I ran that utility, I've only received an unknown hard error and an F4. None of the other errors are appearing now. Jamie Jamie... First of all please excuse the fact that I haven't included all the previous posts bearing on the problem you raised. I would strongly suggest that before going any further you run the Dell diagnostics program that should be included on a separate partition of your Dell laptop - probably invoking that program by pressing the F12 key at the initial stage of bootup. The program should also be included on the utilities CD that Dell generally furnishes with their laptops/notebooks. In any event look to your Dell User's Guide re using this diagnostics program. You may very well be dealing with a defective HDD, notwithstanding that the original(?) HDD was replaced only a few months ago. You've previously stated that "The drive has now started to make a muffled sputtering/clicking sound at startup." That is an ominous signal that something may be amiss with the drive (hardware-wise). It should be checked out. Also consider downloading the HDD diagnostic utility from the disk's manufacturer and check out the disk with that program. Anna |
#15
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Stop Error F4 and Unknown Hard Error
"Jamie" wrote in message ... Hi Gerry, I am using SP3, but the laptop is over two years old, so no, the disk does not include SP3. The version of ACPI.sys is 5.1.2600.5512, originally created 8/4/04, modified 4/13/08, which is when they installed the new hard drive. An update to this situation...I used the system file checker utility to check whether any of my system files have been corrupted. Since I ran that utility, I've only received an unknown hard error and an F4. None of the other errors are appearing now. Jamie Jamie... First of all please excuse the fact that I haven't included all the previous posts bearing on the problem you raised. I would strongly suggest that before going any further you run the Dell diagnostics program that should be included on a separate partition of your Dell laptop - probably invoking that program by pressing the F12 key at the initial stage of bootup. The program should also be included on the utilities CD that Dell generally furnishes with their laptops/notebooks. In any event look to your Dell User's Guide re using this diagnostics program. You may very well be dealing with a defective HDD, notwithstanding that the original(?) HDD was replaced only a few months ago. You've previously stated that "The drive has now started to make a muffled sputtering/clicking sound at startup." That is an ominous signal that something may be amiss with the drive (hardware-wise). It should be checked out. Also consider downloading the HDD diagnostic utility from the disk's manufacturer and check out the disk with that program. Anna |
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