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#1
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O.T. Dell 780 Problem
I have a Dell XPS 8500, with Windows 7 Professional, SP1,
with Spywareblaster, Malwarebytes, Avast , Windows Defender and Windows firewall. (1) TB HD Intel (R) Core (TM) i7-33-3770 CPU @ 3.40 GHz Ram 12.0 GB System type : 64-bit operating system I also have I have a Dell Optiplex 780 Tower, with Windows 7 Professional, SP1, with Spywareblaster, Malwarebytes, Avast , Windows Defender and Windows firewall. Intel (R) Core 2 Duo 2.93 GHz 4GB RAM, 750 GB HD System type : 64-bit operating system and (external hard drives) WD BLACK SERIES WD2003FZEX 2TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drive Seagate Backup Plus 1(TB) 2.5 USB Portable HD I have a problem with the Dell 780 ,.. I started to do my monthly Mrimg backups and finished my 8500 and started to do the Dell 780 (Seagate Backup Plus 1(TB) 2.5 USB Portable HD) but it hung up with not- responding so I closed the application and tried again with the same result. I restarted the computer and ran an Avast scan successfully then tried to do a Mrimg again and let it run all night with the same result. It's hung up at 11% and not responding. I haven't added or done anything that I know of prior to this happening and hardly use the 780, it's a backup.I just do scans and Windows updates. Thoughts/suggestions? Robert |
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#2
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O.T. Dell 780 Problem
In message , Mark
Twain writes: [] I have a problem with the Dell 780 ,.. I started to do my monthly Mrimg backups and finished my 8500 and started to do the Dell 780 (Seagate Backup Plus 1(TB) 2.5 USB Portable HD) but it hung up with not- responding so I closed the application and tried again with the same result. I restarted the computer and ran an Avast scan successfully then tried to do a Mrimg again and let it run all night with the same result. It's hung up at 11% and not responding. [] How are you doing your Macrium backup: are you running something installed on the machine (i. e. from within Windows), or are you booting from the Macrium CD? -- J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf If you help someone when they're in trouble, they will remember you when they're in trouble again. |
#3
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O.T. Dell 780 Problem
Mark Twain wrote:
I have a Dell XPS 8500, with Windows 7 Professional, SP1, with Spywareblaster, Malwarebytes, Avast , Windows Defender and Windows firewall. (1) TB HD Intel (R) Core (TM) i7-33-3770 CPU @ 3.40 GHz Ram 12.0 GB System type : 64-bit operating system I also have I have a Dell Optiplex 780 Tower, with Windows 7 Professional, SP1, with Spywareblaster, Malwarebytes, Avast , Windows Defender and Windows firewall. Intel (R) Core 2 Duo 2.93 GHz 4GB RAM, 750 GB HD System type : 64-bit operating system and (external hard drives) WD BLACK SERIES WD2003FZEX 2TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drive Seagate Backup Plus 1(TB) 2.5 USB Portable HD I have a problem with the Dell 780 ,.. I started to do my monthly Mrimg backups and finished my 8500 and started to do the Dell 780 (Seagate Backup Plus 1(TB) 2.5 USB Portable HD) but it hung up with not- responding so I closed the application and tried again with the same result. I restarted the computer and ran an Avast scan successfully then tried to do a Mrimg again and let it run all night with the same result. It's hung up at 11% and not responding. I haven't added or done anything that I know of prior to this happening and hardly use the 780, it's a backup.I just do scans and Windows updates. Thoughts/suggestions? Robert How is the Seagate Backup Plus 1TB USB powered ? A USB2 port can provide 5V @ 500mA. A 2.5" hard drive spinning up, draws 5V @ 1000mA for around 10 seconds, until it gets up to speed. So while the drive in the enclosure could be going bad, it's also possible the enclosure doesn't have enough power to run properly. If the drive can finish spinup, before the computer cuts off power, the "idle" power level is a lot lower once the spindle finishes spinning up. Either the source drive is going bad, or the destination drive is going bad. My wild bet at the moment, is it's the external which is causing a problem. You could try test-transferring a large file from inside the computer, onto the 2.5" drive, and see whether a sustained transfer works when a file is copied. To test whether the source file you're sending to the external file that way is valid, you can either run a checksum on the file (which is just a read operation). For example, Macrium can run a "verify" command on a previously made .mrimg, as a means to verify the entire file is readable. And if you have such a file on your internal drive, you could verify the file first, then later try and copy it to the external. Seagate does have diagnostic tests for their hard drive products, but I don't know whether a "proper" test can be run on a USB external drive. If there is no SMART passthru, then the test program cannot issue an internal test command to the drive. It would be easier to issue tests to the internal drives in your computer. For the external drive you assembled yourself, that one comes apart, and the drive inside that one can be moved inside the computer for usage with a Seagate diagnostic program. So far, it sounds like a hardware problem. And the hardest part will be thinking up a good test case, to verify the problem exists. Check the Seagate site for a test diagnostic. You might already have a copy of this installed. https://www.seagate.com/ca/en/suppor...oads/seatools/ SeaTools for Windows 24.8MB There is only one thing to watch with the Seatools program. I *do not* recommend using that, with a home-brew enclosure. The thing is, Seatools erased the config eeprom on my Cypress controller based enclosure a number of years ago. I was able to find a recipe to re-program the chip. The SeaTools should not damage or take a poke at the Seagate branded enclosure. But if you happened to have a Cypress chip inside the 3.5" enclosure, you'd want to disconnect such an enclosure from the 780, before testing. I didn't even know my enclosure here *had* a Cypress chip, until it just "disappeared" from my desktop. Ugh! Paul |
#4
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O.T. Dell 780 Problem
In message , Paul
writes: [] A USB2 port can provide 5V @ 500mA. A 2.5" hard drive spinning up, draws 5V @ 1000mA for around 10 seconds, until it gets up to speed. [] Is this true for _all_ 2.5" drives, or only most? Are there models that remain within the ½A limit? -- J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf I don't like activity holidays. I like /inactivity/ holidays. - Miriam Margolyes, RT 2017/4/15-21 |
#5
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O.T. Dell 780 Problem
I'm running Macrium via downloadable version 6.3
I'm Seagate is powered via a USB connection to the 780. That's the only connection it has. It sounds like I have allot to do,.... I do have a older version of Sea Tools on disc but now wonder if I should use it? Why is it I always seem to get the weirdest problems that come out of nowhere? *L* Robert |
#6
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O.T. Dell 780 Problem
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#7
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O.T. Dell 780 Problem
I keep all the Mrimg's on the external HD''s
The 780 is a backup so I don't have any large files on it. Should I run chkdsk? Robert |
#8
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O.T. Dell 780 Problem
In message , Mark
Twain writes: I'm running Macrium via downloadable version 6.3 Yes, but are you running it from the HD which it is backing up, or from the bootable CD you made after you downloaded Macrium? (You have made the CD, haven't you!) I'm Seagate is powered via a USB connection to the 780. That's the only connection it has. Does it have a USB lead with two plugs at the PC end, though? [] -- J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf I don't like activity holidays. I like /inactivity/ holidays. - Miriam Margolyes, RT 2017/4/15-21 |
#9
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O.T. Dell 780 Problem
J. P. Gilliver (John) wrote:
In message , Paul writes: [] A USB2 port can provide 5V @ 500mA. A 2.5" hard drive spinning up, draws 5V @ 1000mA for around 10 seconds, until it gets up to speed. [] Is this true for _all_ 2.5" drives, or only most? Are there models that remain within the ½A limit? You have to find a datasheet to be sure. The reason this works most of the time, is the USB2 port uses a 1.1A fuse. Laptops use an 8 pin DIP to "police" the power, and it has a more precise cutoff capability (it uses some sort of internal MOSFET to gate the power). The incidence of problems has changed with time, and in previous generations, there were more complains about devices running off just one USB lead set. Using two USB cables usually fixes any failures to spin up. A USB3 connector hole, has a higher fuse rating on it. And is moore likely to work from a powering perspective. ******* The drive could also have a mechanical problem. Paul |
#10
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O.T. Dell 780 Problem
Mark Twain wrote:
I keep all the Mrimg's on the external HD''s The 780 is a backup so I don't have any large files on it. Should I run chkdsk? Robert Are you getting any Click Of Death from this thing ? That's when the drive tries to reset itself, and it bangs the heads against the stop. On quiet drives, this can give a "tiny click" noise. And that's a sign it's having trouble reading stuff off the platters. I can't find any data of note, about that external. Including, how hard is it to take the enclosure apart. ******* To make a test file on your internal drive, is "easy". It just about killed me :-) It appears they changed the behavior of one of the Windows commands I used previously for this. Open an administrator Command Prompt. In Windows 7 type "cmd" into the search box, and for the top-most item returned, right-click that item and select Run As Administrator. Now, the command I'm about to show, I don't think it always needed administrator for this. First, in the Command Prompt, we need a place on the internal drive to store the test file. Here, I've selected your Downloads folder to be the holder of the file. In this case, the test file is roughly 10GB. The command doesn't accept shorthands like some commands do, for size. cd /d %userprofile%\Downloads fsutil file createnew my_new_test_file.bin 10485760000 Now, that command appears to make a file virtually instantly on the drive. Go to your downloads folder, and check the properties of the new file. It should show a size of approximately 10GB. Now you can copy that file (in File Explorer) to the external drive, and see if it accepts the operation. The disk light really shouldn't flash for the source drive for that file, but the LED for the external drive should flash. Because the writes to the external drive should be real. What I can't figure out, is how the computer is making that zero-containing file. It has all the earmarks of being a Sparse file. And one of the reasons in the past that I didn't like that fsutil command, is the file it created was sparse. What's weird is, if I check the Attributes right now, it's 0x20, which is the "archived" attribute and perfectly normal looking. For all the world, the file the fsutil created, behaves just like a Sparse file would. Anyway, little puzzles aside, the "fsutil" command, a command provided in Windows, has a way to make a large file for test purposes. And it can make the file in no time at all. Copying the file, however, takes time to do, and that's what we want for testing. Is to see the external drive working out, and not "conking out". Paul |
#11
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O.T. Dell 780 Problem
This is what I did,
I took one of my spare 2GB external Seagate HD's and used that to complete a Macrium Mrimg backup. So it seems it was the external HD that was the problem. I should of done this in the first place. Thanks, Robert |
#12
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O.T. Dell 780 Problem
I run it from the HD and no, I never made a Macrium CD.
It has a USB plug,.. but I've resolved the problem. Thanks, Robert |
#13
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O.T. Dell 780 Problem
I did read your suggestions before I thought of
using one of my spare HD's but is there anything else I should do at this point? Maybe when I can, I think it's a good idea to buy a couple of spare HD's since you said quality HD's and cases are becoming hard to find. Robert |
#14
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O.T. Dell 780 Problem
Mark Twain wrote:
I did read your suggestions before I thought of using one of my spare HD's but is there anything else I should do at this point? Maybe when I can, I think it's a good idea to buy a couple of spare HD's since you said quality HD's and cases are becoming hard to find. Robert I can't say what's happened to your 2.5" drive. And those can be a little hard to get out of the casing. Paul |
#15
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O.T. Dell 780 Problem
In message , Mark
Twain writes: I run it from the HD and no, I never made a Macrium CD. It has a USB plug,.. but I've resolved the problem. Thanks, Robert You may have resolved the current problem, but if you haven't made a Macrium CD, you're going to have a problem if the HD you're making the images of ever dies [or gets infected with ransomware] (which I _presume_ is/are the reasons you're making the images)! Think about it: HD dies, or for some other reason becomes unbootable: how will you use (even access) your images? Make that CD! (And check that you _can_ boot from it; after disaster strikes is _not_ a good time to discover it doesn't work!) It'll fit on a mini-CD (well M5 will, and I think M6 and M7 too). -- J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf it is easy to make up a lie, but it can take much more time and effort to convincingly refute it. - Patrick Cockburn, i, 2016-9-24 |
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