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#1
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restore
Hi,
I hope someone can help me, my brother-in-law is running XP and had his computer crash during a lightening storm. He couldn't get it to operate properly , so he used System Restore. But he said that after running it, he had to reinstall most of his programs, including Microsoft programs, but XP won't let them be reinstalled. Plus when he logs on, the screen looks different. He also thinks the computer seems slower than before. I'm not too familiar with XP yet, but I think the power surge did some damage beyond what Restore can fix? thanks, Terry |
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#2
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restore
Hi,
How far back in time did he restore the system? -- Regards, Bert Kinney MS-MVP Shell/User http://bertk.mvps.org Member: http://dts-l.org "Terry Kangas" wrote Hi, I hope someone can help me, my brother-in-law is running XP and had his computer crash during a lightening storm. He couldn't get it to operate properly , so he used System Restore. But he said that after running it, he had to reinstall most of his programs, including Microsoft programs, but XP won't let them be reinstalled. Plus when he logs on, the screen looks different. He also thinks the computer seems slower than before. I'm not too familiar with XP yet, but I think the power surge did some damage beyond what Restore can fix? thanks, Terry |
#3
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restore
I believe back to when he bought it. I don't know that he knew you can
choose a restore point. He also said that when he tried to reinstall Microsoft office, it wouldn't accept his key code. Terry "Bert Kinney" wrote in message ... Hi, How far back in time did he restore the system? -- Regards, Bert Kinney MS-MVP Shell/User http://bertk.mvps.org Member: http://dts-l.org "Terry Kangas" wrote Hi, I hope someone can help me, my brother-in-law is running XP and had his computer crash during a lightening storm. He couldn't get it to operate properly , so he used System Restore. But he said that after running it, he had to reinstall most of his programs, including Microsoft programs, but XP won't let them be reinstalled. Plus when he logs on, the screen looks different. He also thinks the computer seems slower than before. I'm not too familiar with XP yet, but I think the power surge did some damage beyond what Restore can fix? thanks, Terry |
#4
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restore
Ask him to try a more current Restore Point
-- Harry Ohrn MS-MVP [Shell\User] www.webtree.ca/windowsxp "Terry Kangas" kterryatpacifier.com wrote in message ... I believe back to when he bought it. I don't know that he knew you can choose a restore point. He also said that when he tried to reinstall Microsoft office, it wouldn't accept his key code. Terry "Bert Kinney" wrote in message ... Hi, How far back in time did he restore the system? -- Regards, Bert Kinney MS-MVP Shell/User http://bertk.mvps.org Member: http://dts-l.org "Terry Kangas" wrote Hi, I hope someone can help me, my brother-in-law is running XP and had his computer crash during a lightening storm. He couldn't get it to operate properly , so he used System Restore. But he said that after running it, he had to reinstall most of his programs, including Microsoft programs, but XP won't let them be reinstalled. Plus when he logs on, the screen looks different. He also thinks the computer seems slower than before. I'm not too familiar with XP yet, but I think the power surge did some damage beyond what Restore can fix? thanks, Terry |
#5
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restore
That almost sounds like he chose a point in time from before he installed those programs? If that's the case, or if he used a CD to restore, it might well explain why none of those programs work any longer; they will need to be reintalled. Why XP won't "let" him install them though is a little confusing. If there are any Restore Points left, I'd suggest he try those and see what happens. Start with the latest one and then work backwards until it starts to work again; IF that's possible. Come back with the exact wording of any error messages that occur. Lightning seems to be a likely suspect for sure, and it may or may not have caused physical damage to the computer. Just as likely, it may or may not have simply messed up a data spot on the drive. It's very hard to say. For the uninitiated it's pretty hard to tell. In other words, damage can range from nothing to a software problem created during a write operation when the hit occurred to actual physical damage to components within the computer. Usually a modem is the first hardware damaged, but may also be power supply. If the computer passes POST (the initial self test, usually ending with a "ding" sound, just before the operating system starts to load, then at least the important components are very likely OK. It sounds like that's happening, so the computer -should- be able to boot, which it also sounds like it can do. That said, if Restore Points are no help then try reinstalling some of the programs. Come back here and give the exact error messages that appear. Worst case, try a Repair install of XP. No data is lost, but those are famous last words if he doesn't follow instructions exactly. If that fails or a Repair install isn't possible then it's probably time to reinstall XP and start from scratch. If that succeeds, then it's still possible the modem may not work and could have suffered line-side damage, but at least it's only one component which is replaceable. If it doesn't succeed, it's probably time for a trip to the shop. Pop` -- -- Healthy as a horse, Stong as an Ox, and Happy like a Rabbit Terry Kangas wrote: I believe back to when he bought it. I don't know that he knew you can choose a restore point. He also said that when he tried to reinstall Microsoft office, it wouldn't accept his key code. Terry "Bert Kinney" wrote in message ... Hi, How far back in time did he restore the system? -- Regards, Bert Kinney MS-MVP Shell/User http://bertk.mvps.org Member: http://dts-l.org "Terry Kangas" wrote Hi, I hope someone can help me, my brother-in-law is running XP and had his computer crash during a lightening storm. He couldn't get it to operate properly , so he used System Restore. But he said that after running it, he had to reinstall most of his programs, including Microsoft programs, but XP won't let them be reinstalled. Plus when he logs on, the screen looks different. He also thinks the computer seems slower than before. I'm not too familiar with XP yet, but I think the power surge did some damage beyond what Restore can fix? thanks, Terry |
#6
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restore
Or have him launch System Restore and choose the "Undo my last
restoration" option. -- Regards, Bert Kinney MS-MVP Shell/User http://bertk.mvps.org Member: http://dts-l.org "Terry Kangas" wrote I believe back to when he bought it. I don't know that he knew you can choose a restore point. He also said that when he tried to reinstall Microsoft office, it wouldn't accept his key code. "Bert Kinney" wrote How far back in time did he restore the system? -- Regards, Bert Kinney MS-MVP Shell/User http://bertk.mvps.org Member: http://dts-l.org "Terry Kangas" wrote Hi, I hope someone can help me, my brother-in-law is running XP and had his computer crash during a lightening storm. He couldn't get it to operate properly , so he used System Restore. But he said that after running it, he had to reinstall most of his programs, including Microsoft programs, but XP won't let them be reinstalled. Plus when he logs on, the screen looks different. He also thinks the computer seems slower than before. I'm not too familiar with XP yet, but I think the power surge did some damage beyond what Restore can fix? thanks, Terry |
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