MS Office update 2000 - 2003 killed Outlook Express

Someone in my office has just had precisely the same experience
as in the two reports below, where, on XP Pro/SP3,
following an update of MS Office from "2000" to "2003,"
Outlook Express is never again functional,
first complaining upon every launch
"Unable to open the Address Book,
The Address book may not be installed properly"
and then also unable to create any outgoing message
(whether new or a reply), always declaring
"There was an error opening this message. An error has occurred."

The following previous reports of identical incidents
failed to produce any solution for OE, nor have I been able,
after as much searching as I'm capable of imagining to try,
to find any solution mentioned anywhere else.

Identical previous reports:

"Install of Office 2003 Pro killed Outlook Express" [Jan. 2004]
http://groups.google.com/group/micro...c5f9c6bf0f975a

"Can't create message in Outlook Express" [Feb. 2006]
(after upgrading MS Office from 2000 to 2003)
http://www.hardwareanalysis.com/content/topic/55096/

Since this problem seems to involve three things: XP, OE, and Office,
should I also try other newsgroups (which?)

Thanks!

--

"John H Meyers" wrote in message
...

Someone in my office has just had precisely the same experience
as in the two reports below, where, on XP Pro/SP3,
following an update of MS Office from "2000" to "2003,"
Outlook Express is never again functional,
first complaining upon every launch
"Unable to open the Address Book,
The Address book may not be installed properly"
and then also unable to create any outgoing message

A solution worth trying is System Restore, to turn the
calendar back to a date prior to the update of MS Office.
The Office software will remain unchanged, although you
might lose any Shortcuts/Hotkeys configured since the
update; WAB (address book) and OE ought by this
System Restore to be reconfigured as formerly i.e. in
good working order.

--
Don Phillipson
Carlsbad Springs
(Ottawa, Canada)

"John H Meyers" wrote in message
...

Someone in my office has just had precisely the same experience
as in the two reports below, where, on XP Pro/SP3,
following an update of MS Office from "2000" to "2003,"
Outlook Express is never again functional,
first complaining upon every launch
"Unable to open the Address Book,
The Address book may not be installed properly"
and then also unable to create any outgoing message

A solution worth trying is System Restore, to turn the
calendar back to a date prior to the update of MS Office.
The Office software will remain unchanged, although you
might lose any Shortcuts/Hotkeys configured since the
update; WAB (address book) and OE ought by this
System Restore to be reconfigured as formerly i.e. in
good working order.

--
Don Phillipson
Carlsbad Springs
(Ottawa, Canada)

Wow..posts from 2004 and 2006.
"John H Meyers" wrote in message
...
: Someone in my office has just had precisely the same experience
: as in the two reports below, where, on XP Pro/SP3,
: following an update of MS Office from "2000" to "2003,"
: Outlook Express is never again functional,
: first complaining upon every launch
: "Unable to open the Address Book,
: The Address book may not be installed properly"
: and then also unable to create any outgoing message
: (whether new or a reply), always declaring
: "There was an error opening this message. An error has occurred."
:
: The following previous reports of identical incidents
: failed to produce any solution for OE, nor have I been able,
: after as much searching as I'm capable of imagining to try,
: to find any solution mentioned anywhere else.
:
: Identical previous reports:
:
: "Install of Office 2003 Pro killed Outlook Express" [Jan. 2004]
:
http://groups.google.com/group/micro...c5f9c6bf0f975a
:
: "Can't create message in Outlook Express" [Feb. 2006]
: (after upgrading MS Office from 2000 to 2003)
: http://www.hardwareanalysis.com/content/topic/55096/
:
: Since this problem seems to involve three things: XP, OE, and Office,
: should I also try other newsgroups (which?)
:
: Thanks!
:
: --

Wow..posts from 2004 and 2006.
"John H Meyers" wrote in message
...
: Someone in my office has just had precisely the same experience
: as in the two reports below, where, on XP Pro/SP3,
: following an update of MS Office from "2000" to "2003,"
: Outlook Express is never again functional,
: first complaining upon every launch
: "Unable to open the Address Book,
: The Address book may not be installed properly"
: and then also unable to create any outgoing message
: (whether new or a reply), always declaring
: "There was an error opening this message. An error has occurred."
:
: The following previous reports of identical incidents
: failed to produce any solution for OE, nor have I been able,
: after as much searching as I'm capable of imagining to try,
: to find any solution mentioned anywhere else.
:
: Identical previous reports:
:
: "Install of Office 2003 Pro killed Outlook Express" [Jan. 2004]
:
http://groups.google.com/group/micro...c5f9c6bf0f975a
:
: "Can't create message in Outlook Express" [Feb. 2006]
: (after upgrading MS Office from 2000 to 2003)
: http://www.hardwareanalysis.com/content/topic/55096/
:
: Since this problem seems to involve three things: XP, OE, and Office,
: should I also try other newsgroups (which?)
:
: Thanks!
:
: --

On 6/16/2010 12:58 PM:

Wow..posts from 2004 and 2006.

Office 2003 has evidently not reformed itself
to stop causing the same trouble as always.

Now, do you have any useful information?

--

On 6/16/2010 12:58 PM:

Wow..posts from 2004 and 2006.

Office 2003 has evidently not reformed itself
to stop causing the same trouble as always.

Now, do you have any useful information?

--

If you think a bit then you would realize that Windows 2000 came with OE5 and IE5.
Of course if you do not know the Update that you are installing and which you never
mentioned then obviously this issue will happen if you already had OE5 updated to
OE6

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
http://www.microsoft.com/protect

"John H Meyers" wrote in message
...
On 6/16/2010 12:58 PM:

Wow..posts from 2004 and 2006.

Office 2003 has evidently not reformed itself
to stop causing the same trouble as always.

Now, do you have any useful information?

--

If you think a bit then you would realize that Windows 2000 came with OE5 and IE5.
Of course if you do not know the Update that you are installing and which you never
mentioned then obviously this issue will happen if you already had OE5 updated to
OE6

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
http://www.microsoft.com/protect

"John H Meyers" wrote in message
...
On 6/16/2010 12:58 PM:

Wow..posts from 2004 and 2006.

Office 2003 has evidently not reformed itself
to stop causing the same trouble as always.

Now, do you have any useful information?

--

Also W2K SP3 changed OE5 to OE6. Which Service Pack is installed

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
http://www.microsoft.com/protect

"John H Meyers" wrote in message
...
Someone in my office has just had precisely the same experience
as in the two reports below, where, on XP Pro/SP3,
following an update of MS Office from "2000" to "2003,"
Outlook Express is never again functional,
first complaining upon every launch
"Unable to open the Address Book,
The Address book may not be installed properly"
and then also unable to create any outgoing message
(whether new or a reply), always declaring
"There was an error opening this message. An error has occurred."

The following previous reports of identical incidents
failed to produce any solution for OE, nor have I been able,
after as much searching as I'm capable of imagining to try,
to find any solution mentioned anywhere else.

Identical previous reports:

"Install of Office 2003 Pro killed Outlook Express" [Jan. 2004]
http://groups.google.com/group/micro...c5f9c6bf0f975a

"Can't create message in Outlook Express" [Feb. 2006]
(after upgrading MS Office from 2000 to 2003)
http://www.hardwareanalysis.com/content/topic/55096/

Since this problem seems to involve three things: XP, OE, and Office,
should I also try other newsgroups (which?)

Thanks!

--

Also W2K SP3 changed OE5 to OE6. Which Service Pack is installed

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
http://www.microsoft.com/protect

"John H Meyers" wrote in message
...
Someone in my office has just had precisely the same experience
as in the two reports below, where, on XP Pro/SP3,
following an update of MS Office from "2000" to "2003,"
Outlook Express is never again functional,
first complaining upon every launch
"Unable to open the Address Book,
The Address book may not be installed properly"
and then also unable to create any outgoing message
(whether new or a reply), always declaring
"There was an error opening this message. An error has occurred."

The following previous reports of identical incidents
failed to produce any solution for OE, nor have I been able,
after as much searching as I'm capable of imagining to try,
to find any solution mentioned anywhere else.

Identical previous reports:

"Install of Office 2003 Pro killed Outlook Express" [Jan. 2004]
http://groups.google.com/group/micro...c5f9c6bf0f975a

"Can't create message in Outlook Express" [Feb. 2006]
(after upgrading MS Office from 2000 to 2003)
http://www.hardwareanalysis.com/content/topic/55096/

Since this problem seems to involve three things: XP, OE, and Office,
should I also try other newsgroups (which?)

Thanks!

--

On 6/16/2010 3:15 PM, Peter Foldes wrote:

If you think a bit then you would realize that Windows 2000 came with
OE5 and IE5. Of course if you do not know the Update that you are
installing and which you never mentioned then obviously this issue will
happen if you already had OE5 updated to OE6

On 6/16/2010 3:17 PM, Peter Foldes wrote:

Also W2K SP3 changed OE5 to OE6. Which Service Pack is installed


I already identified the system on which this problem occurred
as being XP Pro/SP3; both of the postings to which I referred
were also reporting the same problem on Windows XP,
one on XP Pro and the other on XP Home.

It is MS _Office 2000_ which is being updated to _Office 2003_

_Windows 2000_ has absolutely nothing to do with this case.


Why, by the way, would updating to _Office 2003_
"obviously" wreck OE6, since "Outlook Express" and "Outlook"
are supposedly completely independent programs?

It is indeed OE6 which has been wrecked, but neither the cause
nor the solution are yet apparent -- an upgrade to _Office 2003_
has managed to do some damage, and the reports already found seem to suggest
that this must be a known issue, unlikely to have affected only three people
who have ever updated Office 2000 to Office 2003 on Windows XP.

Thank you for trying to help.

--

On 6/16/2010 3:15 PM, Peter Foldes wrote:

If you think a bit then you would realize that Windows 2000 came with
OE5 and IE5. Of course if you do not know the Update that you are
installing and which you never mentioned then obviously this issue will
happen if you already had OE5 updated to OE6

On 6/16/2010 3:17 PM, Peter Foldes wrote:

Also W2K SP3 changed OE5 to OE6. Which Service Pack is installed


I already identified the system on which this problem occurred
as being XP Pro/SP3; both of the postings to which I referred
were also reporting the same problem on Windows XP,
one on XP Pro and the other on XP Home.

It is MS _Office 2000_ which is being updated to _Office 2003_

_Windows 2000_ has absolutely nothing to do with this case.


Why, by the way, would updating to _Office 2003_
"obviously" wreck OE6, since "Outlook Express" and "Outlook"
are supposedly completely independent programs?

It is indeed OE6 which has been wrecked, but neither the cause
nor the solution are yet apparent -- an upgrade to _Office 2003_
has managed to do some damage, and the reports already found seem to suggest
that this must be a known issue, unlikely to have affected only three people
who have ever updated Office 2000 to Office 2003 on Windows XP.

Thank you for trying to help.

--

On 6/16/2010 12:12 PM, Don Phillipson wrote:

A solution worth trying is System Restore, to turn the
calendar back to a date prior to the update of MS Office.
The Office software will remain unchanged, although you
might lose any Shortcuts/Hotkeys configured since the
update; WAB (address book) and OE ought by this
System Restore to be reconfigured as formerly i.e. in
good working order.

I was saving System Restore for a "last resort" sort of thing,
but the user having the problem was not so patient,
so we went ahead and did it, without waiting to see
whether a solution exists to fix the OE damage
that had been done by upgrading to Office 2003.

Outlook Express then functioned again, for sending mail,
but although it did not complain again about its address book (WAB),
we think that there is something still wrong with it (see below).

Meanwhile, the Office update was undone -- Access was gone,
Word refused to start (would only start an installer,
as it tends to do for new users), and only Excel would open
an existing spreadsheet, with "Help" "About" identifying it
as being back to the Office 2000 version.

We downloaded Windows Live Mail and imported everything from OE,
but the address book failed to import.
Every time we tried to force it to import username.wab
the attempt simply immediately returned
to displaying a completely empty "Contacts" window in WLM.

The purpose of trying to move everything from OE to WLM
is that WLM has its own, completely new storage system,
AFAIAA completely independent of the original OE files (or programs),
so I hope that re-installing Office 2003 might leave WLM unscathed,
even though it had crippled OE the last time.

This is where we leave things as of today.

Thanks for trying to help.

--

On 6/16/2010 12:12 PM, Don Phillipson wrote:

A solution worth trying is System Restore, to turn the
calendar back to a date prior to the update of MS Office.
The Office software will remain unchanged, although you
might lose any Shortcuts/Hotkeys configured since the
update; WAB (address book) and OE ought by this
System Restore to be reconfigured as formerly i.e. in
good working order.

I was saving System Restore for a "last resort" sort of thing,
but the user having the problem was not so patient,
so we went ahead and did it, without waiting to see
whether a solution exists to fix the OE damage
that had been done by upgrading to Office 2003.

Outlook Express then functioned again, for sending mail,
but although it did not complain again about its address book (WAB),
we think that there is something still wrong with it (see below).

Meanwhile, the Office update was undone -- Access was gone,
Word refused to start (would only start an installer,
as it tends to do for new users), and only Excel would open
an existing spreadsheet, with "Help" "About" identifying it
as being back to the Office 2000 version.

We downloaded Windows Live Mail and imported everything from OE,
but the address book failed to import.
Every time we tried to force it to import username.wab
the attempt simply immediately returned
to displaying a completely empty "Contacts" window in WLM.

The purpose of trying to move everything from OE to WLM
is that WLM has its own, completely new storage system,
AFAIAA completely independent of the original OE files (or programs),
so I hope that re-installing Office 2003 might leave WLM unscathed,
even though it had crippled OE the last time.

This is where we leave things as of today.

Thanks for trying to help.

--