Outlook 2000 Error 0x800ccc13

I have Outlook 2000 installed on WinXP home. After installing modem
software (for fax purposes) I now receive error 0x800ccc13 when
performing 'send receive' in Outlook. Outlook Express now also fails
with 0x800ccc0f error. I've disabled all spywatch, firewall and
filtering
software and tested Winsock using Netdiag. Winsock passes but there
is a fail for NetBT transports test failed (I'm assuming because I
removed all services other than TCP/IP.) I've reinstalled Outlook
Express using the procedure from #318378
http://support.microsoft.com/default...&Product=winxp
but still have the problem. I've also tried to restore the registry to
an earlier point but this didn't help either. I'm now thinking I might
need to either reinstall Office 2000 or perform a repair install of
Windows XP. (I've also run the free utility Winsock Fix
http://members.shaw.ca/techcd/WinsockXPFix.exe but no luck)

Any help in this matter would be appreciated.

Jon

"Jon Erlandson" wrote in message
...
I have Outlook 2000 installed on WinXP home. After installing modem
software (for fax purposes) I now receive error 0x800ccc13 when
performing 'send receive' in Outlook. Outlook Express now also fails
with 0x800ccc0f error. I've disabled all spywatch, firewall and
filtering
software and tested Winsock using Netdiag. Winsock passes but there
is a fail for NetBT transports test failed (I'm assuming because I
removed all services other than TCP/IP.) I've reinstalled Outlook
Express using the procedure from #318378

http://support.microsoft.com/default...&Product=winxp
but still have the problem. I've also tried to restore the registry to
an earlier point but this didn't help either. I'm now thinking I might
need to either reinstall Office 2000 or perform a repair install of
Windows XP. (I've also run the free utility Winsock Fix
http://members.shaw.ca/techcd/WinsockXPFix.exe but no luck)

Any help in this matter would be appreciated.

Jon


Can't help you with Outlook, but for OE6:

Error 0x800ccc0d or 0x800ccc0f when Receiving and Sending E-Mail
http://support.microsoft.com/?kbid=813514

Turn off the e-mail scanning in your anti-virus.

http://service1.symantec.com/SUPPORT...01060516275506

You are still protected:

http://service1.symantec.com/SUPPORT...ail,protection

Bruce

"Bruce" wrote in message
...

[snip


Can't help you with Outlook, but for OE6:

Error 0x800ccc0d or 0x800ccc0f when Receiving and Sending E-Mail
http://support.microsoft.com/?kbid=813514

Turn off the e-mail scanning in your anti-virus.

http://service1.symantec.com/SUPPORT...01060516275506

You are still protected:


http://service1.symantec.com/SUPPORT...ail,protection


I've disabled email scanning in norton but the problem seems to have had
something to do with the modem install.



Bruce