If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Stop 0x00000024
I have a WinXP Pro PC that won't boot. The partial message I get is:
A problem has been detected and Windows has been shutdown to prevent damage to your computer. Technical Information: Stop 0x00000024 NTFS.sys I looked on the 'net, but all the websites said to run scandisk from Windows, which I can't get in. I can't get in using 'Last known good' or Safe Mode either. I tried booting from the XP CD to do either a repair or a reinstall, but I always end up at the same error message. Will I have to reformat and reload? Thanks, John |
Ads |
#2
|
|||
|
|||
Stop 0x00000024
Be sure the steps you followed for a repair install are as follows:
NOTE, while a repair install should leave your data files intact, if something goes wrong during the repair install, you may be forced to start over and do a clean install of XP. If you don't have your data backed up, you would lose your data should that eventuality occur. Assuming your system is set to boot from the CD-ROM drive and you have an actual XP CD as opposed to a recovery CD, boot with the XP CD in the drive and perform a repair install as outlined below. If the system isn't set to boot from the CD or you are not sure, you need to enter the system's BIOS. When you boot the system, the first screen usually has instructions that if you wish to enter set press a specific key, when you see that, do so. Then you will have to navigate to the boot sequence, if the CD-ROM drive is not first line, set it first in the boot sequence. Save your settings and exit with the XP CD in the drive. The system will reboot. When the system boots, a few screens into the process you may see a message instructing you to hit any key in order to boot from the CD along with a countdown. When you see this be sure to hit a key on the keyboard, if you miss this instruction and the system fails to boot from the CD, it's too late, you'll need to reboot and try again. Once you have pressed a key, setup should begin. You will see a reference asking if you need to load special drivers and another notice that if you wish to begin the ASR (Automatic Recovery Console) depress F2. Just let setup run past all of that. It will continue to load files and drivers. Then it will bring you to a screen. Eventually, you will come to a screen with the option to (1) setup Windows or (2) Repair Windows Installation using the Recovery console. ***The selection you want at this screen is "Setup Windows," NOT "Repair Windows Installation. The first option, to setup Windows is the one you want and requires you to press enter. When asked, press F8 to accept the end user agreement. Setup will then search for previous versions of Windows. Upon finding your version, it will ask if you wish to Repair your current installation or install fresh. Press R, that will run a repair installation. From there on, follow the screens. Note, in some cases, you won't receive the repair option, only an option to reinstall. We have discovered that sometimes this is caused by damaged boot.ini file that can be repaired as follows and also note, in the instructions, "K" refers to the CD drive in which you have placed the XP CD, replace that drive letter with the appropriate letter on your system, "K" is simply an example. Reboot, this time taking the immediate R option (this is the section I told you to skip above. In this case, you will need to get to the Recovery Console to perform the function below), and if the CD letter is say K: give these commands COPY K:\i386\ntldr C: COPY K:\i386\ntdetect.com C: (two other files needed - just in case) ATTRIB -H -R -S C:\boot.ini DEL C:\boot.ini BootCfg /Rebuild Once you've completed this function, reboot and see if you can access XP as sometimes, the problem is the damaged boot.ini. If you still cannot access XP, then reboot and re-run the repair install instructions at the beginning of this message. If you only have a recovery CD, your options are quite limited. You can either purchase a retail version of XP which will allow you to perform the above among other tools and options it has or you can run your system recovery routine with the Recovery CD which will likely wipe your drive, deleting all files but will restore your setup to factory fresh condition. -- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ "AnytimeAnywhere" wrote in message ... I have a WinXP Pro PC that won't boot. The partial message I get is: A problem has been detected and Windows has been shutdown to prevent damage to your computer. Technical Information: Stop 0x00000024 NTFS.sys I looked on the 'net, but all the websites said to run scandisk from Windows, which I can't get in. I can't get in using 'Last known good' or Safe Mode either. I tried booting from the XP CD to do either a repair or a reinstall, but I always end up at the same error message. Will I have to reformat and reload? Thanks, John |
#3
|
|||
|
|||
Stop 0x00000024
Thanks for the info Michael,
But, I don't think I can get past the part where I either 'Repair' or 'Install.' After booting from the CD, I've tried to do both a repair then an install. But these options cause the error and that is as far as I can get - the system is locked at this point. I'll try again tonight and let you know what happens. John "Michael Solomon (MS-MVP Windows Shell/User)" wrote in message ... Be sure the steps you followed for a repair install are as follows: NOTE, while a repair install should leave your data files intact, if something goes wrong during the repair install, you may be forced to start over and do a clean install of XP. If you don't have your data backed up, you would lose your data should that eventuality occur. Assuming your system is set to boot from the CD-ROM drive and you have an actual XP CD as opposed to a recovery CD, boot with the XP CD in the drive and perform a repair install as outlined below. If the system isn't set to boot from the CD or you are not sure, you need to enter the system's BIOS. When you boot the system, the first screen usually has instructions that if you wish to enter set press a specific key, when you see that, do so. Then you will have to navigate to the boot sequence, if the CD-ROM drive is not first line, set it first in the boot sequence. Save your settings and exit with the XP CD in the drive. The system will reboot. When the system boots, a few screens into the process you may see a message instructing you to hit any key in order to boot from the CD along with a countdown. When you see this be sure to hit a key on the keyboard, if you miss this instruction and the system fails to boot from the CD, it's too late, you'll need to reboot and try again. Once you have pressed a key, setup should begin. You will see a reference asking if you need to load special drivers and another notice that if you wish to begin the ASR (Automatic Recovery Console) depress F2. Just let setup run past all of that. It will continue to load files and drivers. Then it will bring you to a screen. Eventually, you will come to a screen with the option to (1) setup Windows or (2) Repair Windows Installation using the Recovery console. ***The selection you want at this screen is "Setup Windows," NOT "Repair Windows Installation. The first option, to setup Windows is the one you want and requires you to press enter. When asked, press F8 to accept the end user agreement. Setup will then search for previous versions of Windows. Upon finding your version, it will ask if you wish to Repair your current installation or install fresh. Press R, that will run a repair installation. From there on, follow the screens. Note, in some cases, you won't receive the repair option, only an option to reinstall. We have discovered that sometimes this is caused by damaged boot.ini file that can be repaired as follows and also note, in the instructions, "K" refers to the CD drive in which you have placed the XP CD, replace that drive letter with the appropriate letter on your system, "K" is simply an example. Reboot, this time taking the immediate R option (this is the section I told you to skip above. In this case, you will need to get to the Recovery Console to perform the function below), and if the CD letter is say K: give these commands COPY K:\i386\ntldr C: COPY K:\i386\ntdetect.com C: (two other files needed - just in case) ATTRIB -H -R -S C:\boot.ini DEL C:\boot.ini BootCfg /Rebuild Once you've completed this function, reboot and see if you can access XP as sometimes, the problem is the damaged boot.ini. If you still cannot access XP, then reboot and re-run the repair install instructions at the beginning of this message. If you only have a recovery CD, your options are quite limited. You can either purchase a retail version of XP which will allow you to perform the above among other tools and options it has or you can run your system recovery routine with the Recovery CD which will likely wipe your drive, deleting all files but will restore your setup to factory fresh condition. -- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ "AnytimeAnywhere" wrote in message ... I have a WinXP Pro PC that won't boot. The partial message I get is: A problem has been detected and Windows has been shutdown to prevent damage to your computer. Technical Information: Stop 0x00000024 NTFS.sys I looked on the 'net, but all the websites said to run scandisk from Windows, which I can't get in. I can't get in using 'Last known good' or Safe Mode either. I tried booting from the XP CD to do either a repair or a reinstall, but I always end up at the same error message. Will I have to reformat and reload? Thanks, John |
#4
|
|||
|
|||
Stop 0x00000024
Did you read this far in the instructions, can you perform this procedu
Note, in some cases, you won't receive the repair option, only an option to reinstall. We have discovered that sometimes this is caused by damaged boot.ini file that can be repaired as follows and also note, in the instructions, "K" refers to the CD drive in which you have placed the XP CD, replace that drive letter with the appropriate letter on your system, "K" is simply an example. Reboot, this time taking the immediate R option (this is the section I told you to skip above. In this case, you will need to get to the Recovery Console to perform the function below), and if the CD letter is say K: give these commands COPY K:\i386\ntldr C: COPY K:\i386\ntdetect.com C: (two other files needed - just in case) ATTRIB -H -R -S C:\boot.ini DEL C:\boot.ini BootCfg /Rebuild Once you've completed this function, reboot and see if you can access XP as sometimes, the problem is the damaged boot.ini. If you still cannot access XP, then reboot and re-run the repair install instructions at the beginning of this message. -- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ "AnytimeAnywhere" wrote in message ... Thanks for the info Michael, But, I don't think I can get past the part where I either 'Repair' or 'Install.' After booting from the CD, I've tried to do both a repair then an install. But these options cause the error and that is as far as I can get - the system is locked at this point. I'll try again tonight and let you know what happens. John "Michael Solomon (MS-MVP Windows Shell/User)" wrote in message ... Be sure the steps you followed for a repair install are as follows: NOTE, while a repair install should leave your data files intact, if something goes wrong during the repair install, you may be forced to start over and do a clean install of XP. If you don't have your data backed up, you would lose your data should that eventuality occur. Assuming your system is set to boot from the CD-ROM drive and you have an actual XP CD as opposed to a recovery CD, boot with the XP CD in the drive and perform a repair install as outlined below. If the system isn't set to boot from the CD or you are not sure, you need to enter the system's BIOS. When you boot the system, the first screen usually has instructions that if you wish to enter set press a specific key, when you see that, do so. Then you will have to navigate to the boot sequence, if the CD-ROM drive is not first line, set it first in the boot sequence. Save your settings and exit with the XP CD in the drive. The system will reboot. When the system boots, a few screens into the process you may see a message instructing you to hit any key in order to boot from the CD along with a countdown. When you see this be sure to hit a key on the keyboard, if you miss this instruction and the system fails to boot from the CD, it's too late, you'll need to reboot and try again. Once you have pressed a key, setup should begin. You will see a reference asking if you need to load special drivers and another notice that if you wish to begin the ASR (Automatic Recovery Console) depress F2. Just let setup run past all of that. It will continue to load files and drivers. Then it will bring you to a screen. Eventually, you will come to a screen with the option to (1) setup Windows or (2) Repair Windows Installation using the Recovery console. ***The selection you want at this screen is "Setup Windows," NOT "Repair Windows Installation. The first option, to setup Windows is the one you want and requires you to press enter. When asked, press F8 to accept the end user agreement. Setup will then search for previous versions of Windows. Upon finding your version, it will ask if you wish to Repair your current installation or install fresh. Press R, that will run a repair installation. From there on, follow the screens. Note, in some cases, you won't receive the repair option, only an option to reinstall. We have discovered that sometimes this is caused by damaged boot.ini file that can be repaired as follows and also note, in the instructions, "K" refers to the CD drive in which you have placed the XP CD, replace that drive letter with the appropriate letter on your system, "K" is simply an example. Reboot, this time taking the immediate R option (this is the section I told you to skip above. In this case, you will need to get to the Recovery Console to perform the function below), and if the CD letter is say K: give these commands COPY K:\i386\ntldr C: COPY K:\i386\ntdetect.com C: (two other files needed - just in case) ATTRIB -H -R -S C:\boot.ini DEL C:\boot.ini BootCfg /Rebuild Once you've completed this function, reboot and see if you can access XP as sometimes, the problem is the damaged boot.ini. If you still cannot access XP, then reboot and re-run the repair install instructions at the beginning of this message. If you only have a recovery CD, your options are quite limited. You can either purchase a retail version of XP which will allow you to perform the above among other tools and options it has or you can run your system recovery routine with the Recovery CD which will likely wipe your drive, deleting all files but will restore your setup to factory fresh condition. -- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ "AnytimeAnywhere" wrote in message ... I have a WinXP Pro PC that won't boot. The partial message I get is: A problem has been detected and Windows has been shutdown to prevent damage to your computer. Technical Information: Stop 0x00000024 NTFS.sys I looked on the 'net, but all the websites said to run scandisk from Windows, which I can't get in. I can't get in using 'Last known good' or Safe Mode either. I tried booting from the XP CD to do either a repair or a reinstall, but I always end up at the same error message. Will I have to reformat and reload? Thanks, John |
#5
|
|||
|
|||
Stop 0x00000024
I read the entire article, and like I stated in my last post, I only get the
error message from my original post. Below is as far as I get with your instructions: "Then it will bring you to a screen. Eventually, you will come to a screen with the option to (1) setup Windows or (2) Repair Windows Installation using the Recovery console. ***The selection you want at this screen is "Setup Windows," NOT "Repair Windows Installation." I choose "Setup Windows." As soon as I make that choice, the error message is displayed and the PC locks up. I can't get to the license agreement below, like you stated would happen next: "The first option, to setup Windows is the one you want and requires you to press enter. When asked, press F8 to accept the end user agreement." Bottom line: Booting from the CD and trying to either repair or reinstall does not work - the error message is displayed and the PC locks up. Forget Safe Mode or Last Known Good Profile - they produce the same thing. John "Michael Solomon (MS-MVP Windows Shell/User)" wrote in message ... Did you read this far in the instructions, can you perform this procedu Note, in some cases, you won't receive the repair option, only an option to reinstall. We have discovered that sometimes this is caused by damaged boot.ini file that can be repaired as follows and also note, in the instructions, "K" refers to the CD drive in which you have placed the XP CD, replace that drive letter with the appropriate letter on your system, "K" is simply an example. Reboot, this time taking the immediate R option (this is the section I told you to skip above. In this case, you will need to get to the Recovery Console to perform the function below), and if the CD letter is say K: give these commands COPY K:\i386\ntldr C: COPY K:\i386\ntdetect.com C: (two other files needed - just in case) ATTRIB -H -R -S C:\boot.ini DEL C:\boot.ini BootCfg /Rebuild Once you've completed this function, reboot and see if you can access XP as sometimes, the problem is the damaged boot.ini. If you still cannot access XP, then reboot and re-run the repair install instructions at the beginning of this message. -- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ "AnytimeAnywhere" wrote in message ... Thanks for the info Michael, But, I don't think I can get past the part where I either 'Repair' or 'Install.' After booting from the CD, I've tried to do both a repair then an install. But these options cause the error and that is as far as I can get - the system is locked at this point. I'll try again tonight and let you know what happens. John "Michael Solomon (MS-MVP Windows Shell/User)" wrote in message ... Be sure the steps you followed for a repair install are as follows: NOTE, while a repair install should leave your data files intact, if something goes wrong during the repair install, you may be forced to start over and do a clean install of XP. If you don't have your data backed up, you would lose your data should that eventuality occur. Assuming your system is set to boot from the CD-ROM drive and you have an actual XP CD as opposed to a recovery CD, boot with the XP CD in the drive and perform a repair install as outlined below. If the system isn't set to boot from the CD or you are not sure, you need to enter the system's BIOS. When you boot the system, the first screen usually has instructions that if you wish to enter set press a specific key, when you see that, do so. Then you will have to navigate to the boot sequence, if the CD-ROM drive is not first line, set it first in the boot sequence. Save your settings and exit with the XP CD in the drive. The system will reboot. When the system boots, a few screens into the process you may see a message instructing you to hit any key in order to boot from the CD along with a countdown. When you see this be sure to hit a key on the keyboard, if you miss this instruction and the system fails to boot from the CD, it's too late, you'll need to reboot and try again. Once you have pressed a key, setup should begin. You will see a reference asking if you need to load special drivers and another notice that if you wish to begin the ASR (Automatic Recovery Console) depress F2. Just let setup run past all of that. It will continue to load files and drivers. Then it will bring you to a screen. Eventually, you will come to a screen with the option to (1) setup Windows or (2) Repair Windows Installation using the Recovery console. ***The selection you want at this screen is "Setup Windows," NOT "Repair Windows Installation. The first option, to setup Windows is the one you want and requires you to press enter. When asked, press F8 to accept the end user agreement. Setup will then search for previous versions of Windows. Upon finding your version, it will ask if you wish to Repair your current installation or install fresh. Press R, that will run a repair installation. From there on, follow the screens. Note, in some cases, you won't receive the repair option, only an option to reinstall. We have discovered that sometimes this is caused by damaged boot.ini file that can be repaired as follows and also note, in the instructions, "K" refers to the CD drive in which you have placed the XP CD, replace that drive letter with the appropriate letter on your system, "K" is simply an example. Reboot, this time taking the immediate R option (this is the section I told you to skip above. In this case, you will need to get to the Recovery Console to perform the function below), and if the CD letter is say K: give these commands COPY K:\i386\ntldr C: COPY K:\i386\ntdetect.com C: (two other files needed - just in case) ATTRIB -H -R -S C:\boot.ini DEL C:\boot.ini BootCfg /Rebuild Once you've completed this function, reboot and see if you can access XP as sometimes, the problem is the damaged boot.ini. If you still cannot access XP, then reboot and re-run the repair install instructions at the beginning of this message. If you only have a recovery CD, your options are quite limited. You can either purchase a retail version of XP which will allow you to perform the above among other tools and options it has or you can run your system recovery routine with the Recovery CD which will likely wipe your drive, deleting all files but will restore your setup to factory fresh condition. -- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ "AnytimeAnywhere" wrote in message ... I have a WinXP Pro PC that won't boot. The partial message I get is: A problem has been detected and Windows has been shutdown to prevent damage to your computer. Technical Information: Stop 0x00000024 NTFS.sys I looked on the 'net, but all the websites said to run scandisk from Windows, which I can't get in. I can't get in using 'Last known good' or Safe Mode either. I tried booting from the XP CD to do either a repair or a reinstall, but I always end up at the same error message. Will I have to reformat and reload? Thanks, John |
Thread Tools | |
Display Modes | |
|
|