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#1
May 1st 07, 02:40 PM
posted to microsoft.public.windowsxp.messenger
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Remote Assistance -- New version?
Hello.
I just installed version 8.1 on a new PC. When I try to request remote assistance for that PC, or request remote assistance of that PC, I receive these error messages: "Your invitation was not sent because you need the latest version of Messenger to use the Remote Assistance feature. Please go to the Windows Live Messenger update site to install the latest version." "?????? wants to use the Remote Assistance feature with you, but you need to update your version of Messenger first. Please go to the Windows Live Messenger update site to install the latest version." Why am I being promted to get a new version, which I think doesn't exist? Thanks - Dave 
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#2
May 5th 07, 03:52 AM
posted to microsoft.public.windowsxp.messenger
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Remote Assistance -- New version?
Greetings Dave,
What it means is you need the latest version of Windows Messenger (note: not Live) installed. Remote Assistance utilizes the Windows Messenger API to work properly, which requires Windows Messenger installed. Just having Windows LIVE Messenger installed, isn't good enough. You can grab Windows Messenger he http://microsoft.com/downloads/detai...f-9157a3b3d774 After this you can continue to use Windows Live Messenger and Remote Assistance will work. -- Jonathan Kay Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2007 Jonathan Kay. You *must* contact me for redistribution rights. -- "Dave" wrote in message ... Hello. I just installed version 8.1 on a new PC. When I try to request remote assistance for that PC, or request remote assistance of that PC, I receive these error messages: "Your invitation was not sent because you need the latest version of Messenger to use the Remote Assistance feature. Please go to the Windows Live Messenger update site to install the latest version." "?????? wants to use the Remote Assistance feature with you, but you need to update your version of Messenger first. Please go to the Windows Live Messenger update site to install the latest version." Why am I being promted to get a new version, which I think doesn't exist? Thanks - Dave
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#3
May 7th 07, 10:35 PM
posted to microsoft.public.windowsxp.messenger
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Remote Assistance -- New version?
Jonathan,
fyi... it was 8.1 that I installed on a relative's computer. I went back and found that they had not had Windows updates applied for a very, very long time. When I tried to apply the updates they failed -- but that's another issue. Any chance that the reason I can't do Remote Assistance with that computer is because other Windows components have not been updated in so long? Thanks - Dave "Jonathan Kay [MVP]" wrote: Greetings Dave, What it means is you need the latest version of Windows Messenger (note: not Live) installed. Remote Assistance utilizes the Windows Messenger API to work properly, which requires Windows Messenger installed. Just having Windows LIVE Messenger installed, isn't good enough. You can grab Windows Messenger he http://microsoft.com/downloads/detai...f-9157a3b3d774 After this you can continue to use Windows Live Messenger and Remote Assistance will work. -- Jonathan Kay Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2007 Jonathan Kay. You *must* contact me for redistribution rights. -- "Dave" wrote in message ... Hello. I just installed version 8.1 on a new PC. When I try to request remote assistance for that PC, or request remote assistance of that PC, I receive these error messages: "Your invitation was not sent because you need the latest version of Messenger to use the Remote Assistance feature. Please go to the Windows Live Messenger update site to install the latest version." "?????? wants to use the Remote Assistance feature with you, but you need to update your version of Messenger first. Please go to the Windows Live Messenger update site to install the latest version." Why am I being promted to get a new version, which I think doesn't exist? Thanks - Dave
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#4
May 9th 07, 04:39 AM
posted to microsoft.public.windowsxp.messenger
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Remote Assistance -- New version?
Hi,
Yes, Windows Live Messenger 8.1. Remote Assistance in 8.1 requires Windows Messenger 5.1 to be installed (as per my original message). As long as you get the latest Windows Messenger on there (per my original message), RA will work. -- Jonathan Kay Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2007 Jonathan Kay. You *must* contact me for redistribution rights. -- "Dave" wrote in message ... Jonathan, fyi... it was 8.1 that I installed on a relative's computer. I went back and found that they had not had Windows updates applied for a very, very long time. When I tried to apply the updates they failed -- but that's another issue. Any chance that the reason I can't do Remote Assistance with that computer is because other Windows components have not been updated in so long? Thanks - Dave "Jonathan Kay [MVP]" wrote: Greetings Dave, What it means is you need the latest version of Windows Messenger (note: not Live) installed. Remote Assistance utilizes the Windows Messenger API to work properly, which requires Windows Messenger installed. Just having Windows LIVE Messenger installed, isn't good enough. You can grab Windows Messenger he http://microsoft.com/downloads/detai...f-9157a3b3d774 After this you can continue to use Windows Live Messenger and Remote Assistance will work. -- Jonathan Kay Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2007 Jonathan Kay. You *must* contact me for redistribution rights. -- "Dave" wrote in message ... Hello. I just installed version 8.1 on a new PC. When I try to request remote assistance for that PC, or request remote assistance of that PC, I receive these error messages: "Your invitation was not sent because you need the latest version of Messenger to use the Remote Assistance feature. Please go to the Windows Live Messenger update site to install the latest version." "?????? wants to use the Remote Assistance feature with you, but you need to update your version of Messenger first. Please go to the Windows Live Messenger update site to install the latest version." Why am I being promted to get a new version, which I think doesn't exist? Thanks - Dave
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#5
May 11th 07, 01:33 PM
posted to microsoft.public.windowsxp.messenger
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Remote Assistance -- New version?
Thanks!
"Jonathan Kay [MVP]" wrote: Hi, Yes, Windows Live Messenger 8.1. Remote Assistance in 8.1 requires Windows Messenger 5.1 to be installed (as per my original message). As long as you get the latest Windows Messenger on there (per my original message), RA will work. -- Jonathan Kay Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2007 Jonathan Kay. You *must* contact me for redistribution rights. -- "Dave" wrote in message ... Jonathan, fyi... it was 8.1 that I installed on a relative's computer. I went back and found that they had not had Windows updates applied for a very, very long time. When I tried to apply the updates they failed -- but that's another issue. Any chance that the reason I can't do Remote Assistance with that computer is because other Windows components have not been updated in so long? Thanks - Dave "Jonathan Kay [MVP]" wrote: Greetings Dave, What it means is you need the latest version of Windows Messenger (note: not Live) installed. Remote Assistance utilizes the Windows Messenger API to work properly, which requires Windows Messenger installed. Just having Windows LIVE Messenger installed, isn't good enough. You can grab Windows Messenger he http://microsoft.com/downloads/detai...f-9157a3b3d774 After this you can continue to use Windows Live Messenger and Remote Assistance will work. -- Jonathan Kay Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2007 Jonathan Kay. You *must* contact me for redistribution rights. -- "Dave" wrote in message ... Hello. I just installed version 8.1 on a new PC. When I try to request remote assistance for that PC, or request remote assistance of that PC, I receive these error messages: "Your invitation was not sent because you need the latest version of Messenger to use the Remote Assistance feature. Please go to the Windows Live Messenger update site to install the latest version." "?????? wants to use the Remote Assistance feature with you, but you need to update your version of Messenger first. Please go to the Windows Live Messenger update site to install the latest version." Why am I being promted to get a new version, which I think doesn't exist? Thanks - Dave
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#6
May 13th 07, 04:38 AM
posted to microsoft.public.windowsxp.messenger
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Remote Assistance -- New version?
Any time
 -- Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2007 Jonathan Kay. You *must* contact me for redistribution rights. -- "Dave" wrote in message ... Thanks! "Jonathan Kay [MVP]" wrote: Hi, Yes, Windows Live Messenger 8.1. Remote Assistance in 8.1 requires Windows Messenger 5.1 to be installed (as per my original message). As long as you get the latest Windows Messenger on there (per my original message), RA will work. -- Jonathan Kay Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2007 Jonathan Kay. You *must* contact me for redistribution rights. -- "Dave" wrote in message ... Jonathan, fyi... it was 8.1 that I installed on a relative's computer. I went back and found that they had not had Windows updates applied for a very, very long time. When I tried to apply the updates they failed -- but that's another issue. Any chance that the reason I can't do Remote Assistance with that computer is because other Windows components have not been updated in so long? Thanks - Dave "Jonathan Kay [MVP]" wrote: Greetings Dave, What it means is you need the latest version of Windows Messenger (note: not Live) installed. Remote Assistance utilizes the Windows Messenger API to work properly, which requires Windows Messenger installed. Just having Windows LIVE Messenger installed, isn't good enough. You can grab Windows Messenger he http://microsoft.com/downloads/detai...f-9157a3b3d774 After this you can continue to use Windows Live Messenger and Remote Assistance will work. -- Jonathan Kay Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2007 Jonathan Kay. You *must* contact me for redistribution rights. -- "Dave" wrote in message ... Hello. I just installed version 8.1 on a new PC. When I try to request remote assistance for that PC, or request remote assistance of that PC, I receive these error messages: "Your invitation was not sent because you need the latest version of Messenger to use the Remote Assistance feature. Please go to the Windows Live Messenger update site to install the latest version." "?????? wants to use the Remote Assistance feature with you, but you need to update your version of Messenger first. Please go to the Windows Live Messenger update site to install the latest version." Why am I being promted to get a new version, which I think doesn't exist? Thanks - Dave
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