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#1
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Cineplayer DVD decoder
I purchased the Cineplayer DVD Decoder Pack 2.3.1 - ESD online a week ago. As
of yet, I have received no backup CD as promised, and my computer doesn't even recognize that I have it installed after downloading. It's not in my "All Programs" list, and I get absolutely no support at all from their website. I was told that I could watch DVD's, but I can do nothing in my Windows Media Player. I even downloaded "Direct X", but still nothing. Someone, please help me because I'm starting to feel like I have been ripped off. When I called, they said it costs $35.00 for technical support, and I hung up. I have the receipt (printout), but nothning else. -- ShortDee |
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#2
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Cineplayer DVD decoder
ShortDee7021 wrote: I purchased the Cineplayer DVD Decoder Pack 2.3.1 - ESD online a week ago. As of yet, I have received no backup CD as promised, and my computer doesn't even recognize that I have it installed after downloading. It's not in my "All Programs" list, and I get absolutely no support at all from their website. I was told that I could watch DVD's, but I can do nothing in my Windows Media Player. I even downloaded "Direct X", but still nothing. Someone, please help me because I'm starting to feel like I have been ripped off. When I called, they said it costs $35.00 for technical support, and I hung up. I have the receipt (printout), but nothning else. -- ShortDee Your wording can be interpreted as meaning that you expect things to work just by doing a DOWNLOAD. You've downloaded, but you don't say anything about having done the INSTALL... |
#3
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Cineplayer DVD decoder
Ok. I'm a newbie, so be kind. I went to the Roxio site because I wanted to
know what entailed watching DVD movies on my pc, knowing that I wouldn't be able to do it just by downloading. Anyway, I was told that I needed a decoder. It said I could purchase the Cineplayer online with my credit card. I did just that, but now I'm at a loss as to what to do next. I'm sure it involves a bit more, but I have no idea what. I also paid for a backup CD, but, as of yet, I have nothing. Than you for any advice. -- ShortDee "bxf" wrote: ShortDee7021 wrote: I purchased the Cineplayer DVD Decoder Pack 2.3.1 - ESD online a week ago. As of yet, I have received no backup CD as promised, and my computer doesn't even recognize that I have it installed after downloading. It's not in my "All Programs" list, and I get absolutely no support at all from their website. I was told that I could watch DVD's, but I can do nothing in my Windows Media Player. I even downloaded "Direct X", but still nothing. Someone, please help me because I'm starting to feel like I have been ripped off. When I called, they said it costs $35.00 for technical support, and I hung up. I have the receipt (printout), but nothning else. -- ShortDee Your wording can be interpreted as meaning that you expect things to work just by doing a DOWNLOAD. You've downloaded, but you don't say anything about having done the INSTALL... |
#4
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Cineplayer DVD decoder
Once you've purchased it, look for an email in your inbox with the link to
download the software... and then install it. The email should contain the product key for you to be able to activate it. -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message ... Ok. I'm a newbie, so be kind. I went to the Roxio site because I wanted to know what entailed watching DVD movies on my pc, knowing that I wouldn't be able to do it just by downloading. Anyway, I was told that I needed a decoder. It said I could purchase the Cineplayer online with my credit card. I did just that, but now I'm at a loss as to what to do next. I'm sure it involves a bit more, but I have no idea what. I also paid for a backup CD, but, as of yet, I have nothing. Than you for any advice. -- ShortDee |
#5
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Cineplayer DVD decoder
There was an e-mail from CinePlayer, but the only thing it said was "Thank
you for purchasing..." etc. I registered the product, and did everything I thought I was supposed to do (which wasn't much. I downloaded everything, but still nothing. It keeps "saying" that there is no disc in drive D. -- ShortDee "Cari (MS-MVP)" wrote: Once you've purchased it, look for an email in your inbox with the link to download the software... and then install it. The email should contain the product key for you to be able to activate it. -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message ... Ok. I'm a newbie, so be kind. I went to the Roxio site because I wanted to know what entailed watching DVD movies on my pc, knowing that I wouldn't be able to do it just by downloading. Anyway, I was told that I needed a decoder. It said I could purchase the Cineplayer online with my credit card. I did just that, but now I'm at a loss as to what to do next. I'm sure it involves a bit more, but I have no idea what. I also paid for a backup CD, but, as of yet, I have nothing. Than you for any advice. -- ShortDee |
#6
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Cineplayer DVD decoder
Do you have a DVD in the optical drive?
-- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message news There was an e-mail from CinePlayer, but the only thing it said was "Thank you for purchasing..." etc. I registered the product, and did everything I thought I was supposed to do (which wasn't much. I downloaded everything, but still nothing. It keeps "saying" that there is no disc in drive D. -- ShortDee "Cari (MS-MVP)" wrote: Once you've purchased it, look for an email in your inbox with the link to download the software... and then install it. The email should contain the product key for you to be able to activate it. -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message ... Ok. I'm a newbie, so be kind. I went to the Roxio site because I wanted to know what entailed watching DVD movies on my pc, knowing that I wouldn't be able to do it just by downloading. Anyway, I was told that I needed a decoder. It said I could purchase the Cineplayer online with my credit card. I did just that, but now I'm at a loss as to what to do next. I'm sure it involves a bit more, but I have no idea what. I also paid for a backup CD, but, as of yet, I have nothing. Than you for any advice. -- ShortDee |
#7
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Cineplayer DVD decoder
I hate to sound dumb, but what do you mean by "optical drive"? Do you mean in
the CD/DVD drive? If so, then "yes", I do. -- ShortDee "Cari (MS-MVP)" wrote: Do you have a DVD in the optical drive? -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message news There was an e-mail from CinePlayer, but the only thing it said was "Thank you for purchasing..." etc. I registered the product, and did everything I thought I was supposed to do (which wasn't much. I downloaded everything, but still nothing. It keeps "saying" that there is no disc in drive D. -- ShortDee "Cari (MS-MVP)" wrote: Once you've purchased it, look for an email in your inbox with the link to download the software... and then install it. The email should contain the product key for you to be able to activate it. -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message ... Ok. I'm a newbie, so be kind. I went to the Roxio site because I wanted to know what entailed watching DVD movies on my pc, knowing that I wouldn't be able to do it just by downloading. Anyway, I was told that I needed a decoder. It said I could purchase the Cineplayer online with my credit card. I did just that, but now I'm at a loss as to what to do next. I'm sure it involves a bit more, but I have no idea what. I also paid for a backup CD, but, as of yet, I have nothing. Than you for any advice. -- ShortDee |
#8
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Cineplayer DVD decoder
Yes, optical drive = DVD or CD drive.
You say you downloaded the software, but did you actually install it? Does it show up in Add/Remove Programs in the Control Panel and in Start, Programs. When you put a DVD in the drive and close it, what exactly happens? -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message ... I hate to sound dumb, but what do you mean by "optical drive"? Do you mean in the CD/DVD drive? If so, then "yes", I do. -- ShortDee "Cari (MS-MVP)" wrote: Do you have a DVD in the optical drive? -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message news There was an e-mail from CinePlayer, but the only thing it said was "Thank you for purchasing..." etc. I registered the product, and did everything I thought I was supposed to do (which wasn't much. I downloaded everything, but still nothing. It keeps "saying" that there is no disc in drive D. -- ShortDee "Cari (MS-MVP)" wrote: Once you've purchased it, look for an email in your inbox with the link to download the software... and then install it. The email should contain the product key for you to be able to activate it. -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message ... Ok. I'm a newbie, so be kind. I went to the Roxio site because I wanted to know what entailed watching DVD movies on my pc, knowing that I wouldn't be able to do it just by downloading. Anyway, I was told that I needed a decoder. It said I could purchase the Cineplayer online with my credit card. I did just that, but now I'm at a loss as to what to do next. I'm sure it involves a bit more, but I have no idea what. I also paid for a backup CD, but, as of yet, I have nothing. Than you for any advice. -- ShortDee |
#9
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Cineplayer DVD decoder
I assumed it was installed because I saw all of the "installing..."
dialogue, but it sure doesn't appear to be. It does show up in my Add/Remove programs, and it's also in the control panel. In my "start" menu, it's in the "startup" programs--which I don't understand. I'm totally baffled. Is there something else I'm supposed to have that I don't? ShortDee "Cari (MS-MVP)" wrote: Yes, optical drive = DVD or CD drive. You say you downloaded the software, but did you actually install it? Does it show up in Add/Remove Programs in the Control Panel and in Start, Programs. When you put a DVD in the drive and close it, what exactly happens? -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message ... I hate to sound dumb, but what do you mean by "optical drive"? Do you mean in the CD/DVD drive? If so, then "yes", I do. -- ShortDee "Cari (MS-MVP)" wrote: Do you have a DVD in the optical drive? -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message news There was an e-mail from CinePlayer, but the only thing it said was "Thank you for purchasing..." etc. I registered the product, and did everything I thought I was supposed to do (which wasn't much. I downloaded everything, but still nothing. It keeps "saying" that there is no disc in drive D. -- ShortDee "Cari (MS-MVP)" wrote: Once you've purchased it, look for an email in your inbox with the link to download the software... and then install it. The email should contain the product key for you to be able to activate it. -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message ... Ok. I'm a newbie, so be kind. I went to the Roxio site because I wanted to know what entailed watching DVD movies on my pc, knowing that I wouldn't be able to do it just by downloading. Anyway, I was told that I needed a decoder. It said I could purchase the Cineplayer online with my credit card. I did just that, but now I'm at a loss as to what to do next. I'm sure it involves a bit more, but I have no idea what. I also paid for a backup CD, but, as of yet, I have nothing. Than you for any advice. -- ShortDee |
#10
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Cineplayer DVD decoder
Oh, I forgot; When I put a DVD in, nothing at all happens. I hear a few
"click...click...clicks", but nothing else. -- ShortDee "Cari (MS-MVP)" wrote: Yes, optical drive = DVD or CD drive. You say you downloaded the software, but did you actually install it? Does it show up in Add/Remove Programs in the Control Panel and in Start, Programs. When you put a DVD in the drive and close it, what exactly happens? -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message ... I hate to sound dumb, but what do you mean by "optical drive"? Do you mean in the CD/DVD drive? If so, then "yes", I do. -- ShortDee "Cari (MS-MVP)" wrote: Do you have a DVD in the optical drive? -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message news There was an e-mail from CinePlayer, but the only thing it said was "Thank you for purchasing..." etc. I registered the product, and did everything I thought I was supposed to do (which wasn't much. I downloaded everything, but still nothing. It keeps "saying" that there is no disc in drive D. -- ShortDee "Cari (MS-MVP)" wrote: Once you've purchased it, look for an email in your inbox with the link to download the software... and then install it. The email should contain the product key for you to be able to activate it. -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message ... Ok. I'm a newbie, so be kind. I went to the Roxio site because I wanted to know what entailed watching DVD movies on my pc, knowing that I wouldn't be able to do it just by downloading. Anyway, I was told that I needed a decoder. It said I could purchase the Cineplayer online with my credit card. I did just that, but now I'm at a loss as to what to do next. I'm sure it involves a bit more, but I have no idea what. I also paid for a backup CD, but, as of yet, I have nothing. Than you for any advice. -- ShortDee |
#11
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Cineplayer DVD decoder
Are you sure the DVD drive is actually working?
-- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message ... Oh, I forgot; When I put a DVD in, nothing at all happens. I hear a few "click...click...clicks", but nothing else. -- ShortDee "Cari (MS-MVP)" wrote: Yes, optical drive = DVD or CD drive. You say you downloaded the software, but did you actually install it? Does it show up in Add/Remove Programs in the Control Panel and in Start, Programs. When you put a DVD in the drive and close it, what exactly happens? -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message ... I hate to sound dumb, but what do you mean by "optical drive"? Do you mean in the CD/DVD drive? If so, then "yes", I do. -- ShortDee "Cari (MS-MVP)" wrote: Do you have a DVD in the optical drive? -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message news There was an e-mail from CinePlayer, but the only thing it said was "Thank you for purchasing..." etc. I registered the product, and did everything I thought I was supposed to do (which wasn't much. I downloaded everything, but still nothing. It keeps "saying" that there is no disc in drive D. -- ShortDee "Cari (MS-MVP)" wrote: Once you've purchased it, look for an email in your inbox with the link to download the software... and then install it. The email should contain the product key for you to be able to activate it. -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message ... Ok. I'm a newbie, so be kind. I went to the Roxio site because I wanted to know what entailed watching DVD movies on my pc, knowing that I wouldn't be able to do it just by downloading. Anyway, I was told that I needed a decoder. It said I could purchase the Cineplayer online with my credit card. I did just that, but now I'm at a loss as to what to do next. I'm sure it involves a bit more, but I have no idea what. I also paid for a backup CD, but, as of yet, I have nothing. Than you for any advice. -- ShortDee |
#12
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Cineplayer DVD decoder
Well, it seems to work for everything except my DVD movies. I'd still like to
know if I'm missing something that I should have installed besides, or along with the decoder. I'm really at my wits end. -- ShortDee "Cari (MS-MVP)" wrote: Are you sure the DVD drive is actually working? -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message ... Oh, I forgot; When I put a DVD in, nothing at all happens. I hear a few "click...click...clicks", but nothing else. -- ShortDee "Cari (MS-MVP)" wrote: Yes, optical drive = DVD or CD drive. You say you downloaded the software, but did you actually install it? Does it show up in Add/Remove Programs in the Control Panel and in Start, Programs. When you put a DVD in the drive and close it, what exactly happens? -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message ... I hate to sound dumb, but what do you mean by "optical drive"? Do you mean in the CD/DVD drive? If so, then "yes", I do. -- ShortDee "Cari (MS-MVP)" wrote: Do you have a DVD in the optical drive? -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message news There was an e-mail from CinePlayer, but the only thing it said was "Thank you for purchasing..." etc. I registered the product, and did everything I thought I was supposed to do (which wasn't much. I downloaded everything, but still nothing. It keeps "saying" that there is no disc in drive D. -- ShortDee "Cari (MS-MVP)" wrote: Once you've purchased it, look for an email in your inbox with the link to download the software... and then install it. The email should contain the product key for you to be able to activate it. -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message ... Ok. I'm a newbie, so be kind. I went to the Roxio site because I wanted to know what entailed watching DVD movies on my pc, knowing that I wouldn't be able to do it just by downloading. Anyway, I was told that I needed a decoder. It said I could purchase the Cineplayer online with my credit card. I did just that, but now I'm at a loss as to what to do next. I'm sure it involves a bit more, but I have no idea what. I also paid for a backup CD, but, as of yet, I have nothing. Than you for any advice. -- ShortDee |
#13
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Cineplayer DVD decoder
Well let's see if you really do have a DVD decoder installed correctly.
Download and install the DVD Decoder Checkup Utility from: http://www.microsoft.com/downloads/d...displaylang=en and post back with the results. -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message ... Well, it seems to work for everything except my DVD movies. I'd still like to know if I'm missing something that I should have installed besides, or along with the decoder. I'm really at my wits end. -- ShortDee "Cari (MS-MVP)" wrote: Are you sure the DVD drive is actually working? -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message ... Oh, I forgot; When I put a DVD in, nothing at all happens. I hear a few "click...click...clicks", but nothing else. -- ShortDee "Cari (MS-MVP)" wrote: Yes, optical drive = DVD or CD drive. You say you downloaded the software, but did you actually install it? Does it show up in Add/Remove Programs in the Control Panel and in Start, Programs. When you put a DVD in the drive and close it, what exactly happens? -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message ... I hate to sound dumb, but what do you mean by "optical drive"? Do you mean in the CD/DVD drive? If so, then "yes", I do. -- ShortDee "Cari (MS-MVP)" wrote: Do you have a DVD in the optical drive? -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message news There was an e-mail from CinePlayer, but the only thing it said was "Thank you for purchasing..." etc. I registered the product, and did everything I thought I was supposed to do (which wasn't much. I downloaded everything, but still nothing. It keeps "saying" that there is no disc in drive D. -- ShortDee "Cari (MS-MVP)" wrote: Once you've purchased it, look for an email in your inbox with the link to download the software... and then install it. The email should contain the product key for you to be able to activate it. -- Cari (MS-MVP) Windows Client - Printing & Imaging www.coribright.com/Windows "ShortDee7021" wrote in message ... Ok. I'm a newbie, so be kind. I went to the Roxio site because I wanted to know what entailed watching DVD movies on my pc, knowing that I wouldn't be able to do it just by downloading. Anyway, I was told that I needed a decoder. It said I could purchase the Cineplayer online with my credit card. I did just that, but now I'm at a loss as to what to do next. I'm sure it involves a bit more, but I have no idea what. I also paid for a backup CD, but, as of yet, I have nothing. Than you for any advice. -- ShortDee |
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