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#1
May 12th 09, 05:24 AM
posted to microsoft.public.windowsxp.print_fax
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deskjet 9800 and xp
While trying to install a HP deskjet 9800 on xp home I get this error
message... "the hp deskjet 9800 series setup program has encountered a severe error and will now exit. Restart your computer and run setup again." Of course that does no good. I have deleted all files pertaining to my old printer. I have used HP's scrubber. I have tried installing the software with and without the printer plugged in. Nothing seems to work. HELP!!! Thank you. BK 
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#2
May 12th 09, 11:22 AM
posted to microsoft.public.windowsxp.print_fax
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deskjet 9800 and xp
Robert Kissinger wrote:
While trying to install a HP deskjet 9800 on xp home I get this error message... "the hp deskjet 9800 series setup program has encountered a severe error and will now exit. Restart your computer and run setup again." Of course that does no good. I have deleted all files pertaining to my old printer. I have used HP's scrubber. I have tried installing the software with and without the printer plugged in. Nothing seems to work. HELP!!! Thank you. BK What did HP support suggest? Regards, Andrew Rinaldi Mainpine Developer Support USA +1 866 363 6680 | UK +44 1225 807 807 | www.mainpine.com
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#3
May 12th 09, 06:41 PM
posted to microsoft.public.windowsxp.print_fax
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deskjet 9800 and xp
Robert Kissinger wrote:
While trying to install a HP deskjet 9800 on xp home I get this error message... "the hp deskjet 9800 series setup program has encountered a severe error and will now exit. Restart your computer and run setup again." Of course that does no good. I have deleted all files pertaining to my old printer. I have used HP's scrubber. I have tried installing the software with and without the printer plugged in. Nothing seems to work. HELP!!! Thank you. BK I've had some similar problems with HP DeskJet install software, although not specifically with the 9800. Here are a few things to try (do not connect the printer until the s/w asks you to do so). 1. Turn off *all* antivirus and antispyware applications before you run the setup. If that doesn't work, then 2. Try running the setup in Safe Mode. If you will need to access your local network, use "Safe Mode with Networking." If you connect to the Internet through a router, you'll be OK. If you connect directly, disconnect from the Internet before running in Safe Mode with Networking. If that doesn't work, then 3. Try installing the printer driver only -- without all of HP's other bloated software. Use the Add Printer Wizard, and if you can't figure out where on the CD the driver (only) is located, go he http://tinyurl.com/c6xet If you don't trust TinyURLs, this is the same thing: http://h20000.www2.hp.com/bizsupport...tem=dj-30326-2 -- Lem -- MS-MVP To the moon and back with 2K words of RAM and 36K words of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer http://history.nasa.gov/afj/compessay.htm
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