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#1
April 16th 07, 05:25 AM
posted to microsoft.public.windowsxp.help_and_support
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Help and Support won't open
Hi all,
I'm running Windows XP Home Edition (SP2 I think - I'm not currently at my home computer) and I'm having issues with Windows Help - it won't open. Basically, when I either click on it or press F1 when I'm on the desktop, I get an hourglass icon briefly, and then nothing happens. Helps for other applications work fine, it's just the Help and Support option listed in the start menu that doesn't work. I've only just noticed this as I'm trying to remotely help my Mum (who lives in another state) with some issues she's having. I taught her how to invite me to remotely assist her, but it's not working. Since this is run through Help, I'm guessing that this is the reason it's not working for me (I guess it could also be her firewall configurations, but I was going to check that after I got my Help working). I've tried restarting my computer, but that doesn't do anything. A quick search on the problem didn't seem to reveal anything. I made sure I had downloaded all the critical updates, but still had no joy. Anyone have any ideas? It seems really weird. 
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#2
April 16th 07, 07:10 AM
posted to microsoft.public.windowsxp.help_and_support
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Help and Support won't open
Hi WiLLerZ,
Try d/loading and running Doug Knox's fixwinxphelp.vbs to repair Help and Support: http://dougknox.com/xp/scripts_desc/fixwinxphelp.htm Regards, -- Patti MacLeod Microsoft MVP - Windows Shell/User "WiLLerZ" wrote: Hi all, I'm running Windows XP Home Edition (SP2 I think - I'm not currently at my home computer) and I'm having issues with Windows Help - it won't open. Basically, when I either click on it or press F1 when I'm on the desktop, I get an hourglass icon briefly, and then nothing happens. Helps for other applications work fine, it's just the Help and Support option listed in the start menu that doesn't work. I've only just noticed this as I'm trying to remotely help my Mum (who lives in another state) with some issues she's having. I taught her how to invite me to remotely assist her, but it's not working. Since this is run through Help, I'm guessing that this is the reason it's not working for me (I guess it could also be her firewall configurations, but I was going to check that after I got my Help working). I've tried restarting my computer, but that doesn't do anything. A quick search on the problem didn't seem to reveal anything. I made sure I had downloaded all the critical updates, but still had no joy. Anyone have any ideas? It seems really weird.
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#3
April 16th 07, 02:21 PM
posted to microsoft.public.windowsxp.help_and_support
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Help and Support won't open
Hi,
Take a look at these suggestions. Troubleshooting problems with Help and Support Center http://windowsxp.mvps.org/helpctr.htm Regards, Bert Kinney MS-MVP Shell/User http://bertk.mvps.org Member: http://dts-l.org WiLLerZ wrote: Hi all, I'm running Windows XP Home Edition (SP2 I think - I'm not currently at my home computer) and I'm having issues with Windows Help - it won't open. Basically, when I either click on it or press F1 when I'm on the desktop, I get an hourglass icon briefly, and then nothing happens. Helps for other applications work fine, it's just the Help and Support option listed in the start menu that doesn't work. I've only just noticed this as I'm trying to remotely help my Mum (who lives in another state) with some issues she's having. I taught her how to invite me to remotely assist her, but it's not working. Since this is run through Help, I'm guessing that this is the reason it's not working for me (I guess it could also be her firewall configurations, but I was going to check that after I got my Help working). I've tried restarting my computer, but that doesn't do anything. A quick search on the problem didn't seem to reveal anything. I made sure I had downloaded all the critical updates, but still had no joy. Anyone have any ideas? It seems really weird.
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#4
April 17th 07, 02:02 PM
posted to microsoft.public.windowsxp.help_and_support
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Help and Support won't open
On Apr 16, 10:21 pm, Bert Kinney wrote:
Hi, Take a look at these suggestions. Troubleshooting problems with Help and Support Centerhttp://windowsxp.mvps.org/helpctr.htm Regards, Bert Kinney MS-MVP Shell/Userhttp://bertk.mvps.org Member:http://dts-l.org WiLLerZ wrote: Hi all, I'm running Windows XP Home Edition (SP2 I think - I'm not currently at my home computer) and I'm having issues with Windows Help - it won't open. Basically, when I either click on it or press F1 when I'm on the desktop, I get an hourglass icon briefly, and then nothing happens. Helps for other applications work fine, it's just the Help and Support option listed in the start menu that doesn't work. I've only just noticed this as I'm trying to remotely help my Mum (who lives in another state) with some issues she's having. I taught her how to invite me to remotely assist her, but it's not working. Since this is run through Help, I'm guessing that this is the reason it's not working for me (I guess it could also be her firewall configurations, but I was going to check that after I got my Help working). I've tried restarting my computer, but that doesn't do anything. A quick search on the problem didn't seem to reveal anything. I made sure I had downloaded all the critical updates, but still had no joy. Anyone have any ideas? It seems really weird.- Hide quoted text - - Show quoted text - Thanks for the tips. I tried some of the suggestions listed (the ones that seemed appropriate). I went into Services.msc to change the start up to automatic. It already was, so I clicked on the button to start the service and came up with an error which said the following: "Could not start the Help and Support service on Local Computer. Error 126: The specified module could not be found." Any ideas? This has me completely baffled.
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#5
April 17th 07, 11:24 PM
posted to microsoft.public.windowsxp.help_and_support
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Help and Support won't open
I would suggest step 9 then.
Reinstalling Help and Support Center in Windows XP http://windowsxp.mvps.org/rebuildhelp.htm Regards, Bert Kinney MS-MVP Shell/User http://bertk.mvps.org Member: http://dts-l.org WiLLerZ wrote: On Apr 16, 10:21 pm, Bert Kinney wrote: Hi, Take a look at these suggestions. Troubleshooting problems with Help and Support Centerhttp://windowsxp.mvps.org/helpctr.htm Regards, Bert Kinney MS-MVP Shell/Userhttp://bertk.mvps.org Member:http://dts-l.org WiLLerZ wrote: Hi all, I'm running Windows XP Home Edition (SP2 I think - I'm not currently at my home computer) and I'm having issues with Windows Help - it won't open. Basically, when I either click on it or press F1 when I'm on the desktop, I get an hourglass icon briefly, and then nothing happens. Helps for other applications work fine, it's just the Help and Support option listed in the start menu that doesn't work. I've only just noticed this as I'm trying to remotely help my Mum (who lives in another state) with some issues she's having. I taught her how to invite me to remotely assist her, but it's not working. Since this is run through Help, I'm guessing that this is the reason it's not working for me (I guess it could also be her firewall configurations, but I was going to check that after I got my Help working). I've tried restarting my computer, but that doesn't do anything. A quick search on the problem didn't seem to reveal anything. I made sure I had downloaded all the critical updates, but still had no joy. Anyone have any ideas? It seems really weird.- Hide quoted text - - Show quoted text - Thanks for the tips. I tried some of the suggestions listed (the ones that seemed appropriate). I went into Services.msc to change the start up to automatic. It already was, so I clicked on the button to start the service and came up with an error which said the following: "Could not start the Help and Support service on Local Computer. Error 126: The specified module could not be found." Any ideas? This has me completely baffled.
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#6
April 18th 07, 02:14 AM
posted to microsoft.public.windowsxp.help_and_support
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Help and Support won't open
On Apr 18, 7:24 am, Bert Kinney wrote:
I would suggest step 9 then. Reinstalling Help and Support Center in Windows XPhttp://windowsxp.mvps.org/rebuildhelp.htm Regards, Bert Kinney MS-MVP Shell/Userhttp://bertk.mvps.org Member:http://dts-l.org WiLLerZ wrote: On Apr 16, 10:21 pm, Bert Kinney wrote: Hi, Take a look at these suggestions. Troubleshooting problems with Help and Support Centerhttp://windowsxp.mvps.org/helpctr.htm Regards, Bert Kinney MS-MVP Shell/Userhttp://bertk.mvps.org Member:http://dts-l.org WiLLerZ wrote: Hi all, I'm running Windows XP Home Edition (SP2 I think - I'm not currently at my home computer) and I'm having issues with Windows Help - it won't open. Basically, when I either click on it or press F1 when I'm on the desktop, I get an hourglass icon briefly, and then nothing happens. Helps for other applications work fine, it's just the Help and Support option listed in the start menu that doesn't work. I've only just noticed this as I'm trying to remotely help my Mum (who lives in another state) with some issues she's having. I taught her how to invite me to remotely assist her, but it's not working. Since this is run through Help, I'm guessing that this is the reason it's not working for me (I guess it could also be her firewall configurations, but I was going to check that after I got my Help working). I've tried restarting my computer, but that doesn't do anything. A quick search on the problem didn't seem to reveal anything. I made sure I had downloaded all the critical updates, but still had no joy. Anyone have any ideas? It seems really weird.- Hide quoted text - - Show quoted text - Thanks for the tips. I tried some of the suggestions listed (the ones that seemed appropriate). I went into Services.msc to change the start up to automatic. It already was, so I clicked on the button to start the service and came up with an error which said the following: "Could not start the Help and Support service on Local Computer. Error 126: The specified module could not be found." Any ideas? This has me completely baffled.- Hide quoted text - - Show quoted text - Interesting - I can't remember where exactly I found it, but going into the registry and changing a certain parameter to an expandable string did the trick. I know I haven't included any detail, but for anyone interested, I just googled windows xp help and support "error 126" and there was a solution. Thanks for the tips.
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#7
April 20th 07, 11:30 PM
posted to microsoft.public.windowsxp.help_and_support
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Help and Support won't open
Thanks for the feedback.
Regards, Bert Kinney MS-MVP Shell/User http://bertk.mvps.org Member: http://dts-l.org WiLLerZ wrote: On Apr 18, 7:24 am, Bert Kinney wrote: I would suggest step 9 then. Reinstalling Help and Support Center in Windows XPhttp://windowsxp.mvps.org/rebuildhelp.htm Regards, Bert Kinney MS-MVP Shell/Userhttp://bertk.mvps.org Member:http://dts-l.org WiLLerZ wrote: On Apr 16, 10:21 pm, Bert Kinney wrote: Hi, Take a look at these suggestions. Troubleshooting problems with Help and Support Centerhttp://windowsxp.mvps.org/helpctr.htm Regards, Bert Kinney MS-MVP Shell/Userhttp://bertk.mvps.org Member:http://dts-l.org WiLLerZ wrote: Hi all, I'm running Windows XP Home Edition (SP2 I think - I'm not currently at my home computer) and I'm having issues with Windows Help - it won't open. Basically, when I either click on it or press F1 when I'm on the desktop, I get an hourglass icon briefly, and then nothing happens. Helps for other applications work fine, it's just the Help and Support option listed in the start menu that doesn't work. I've only just noticed this as I'm trying to remotely help my Mum (who lives in another state) with some issues she's having. I taught her how to invite me to remotely assist her, but it's not working. Since this is run through Help, I'm guessing that this is the reason it's not working for me (I guess it could also be her firewall configurations, but I was going to check that after I got my Help working). I've tried restarting my computer, but that doesn't do anything. A quick search on the problem didn't seem to reveal anything. I made sure I had downloaded all the critical updates, but still had no joy. Anyone have any ideas? It seems really weird.- Hide quoted text - - Show quoted text - Thanks for the tips. I tried some of the suggestions listed (the ones that seemed appropriate). I went into Services.msc to change the start up to automatic. It already was, so I clicked on the button to start the service and came up with an error which said the following: "Could not start the Help and Support service on Local Computer. Error 126: The specified module could not be found." Any ideas? This has me completely baffled.- Hide quoted text - - Show quoted text - Interesting - I can't remember where exactly I found it, but going into the registry and changing a certain parameter to an expandable string did the trick. I know I haven't included any detail, but for anyone interested, I just googled windows xp help and support "error 126" and there was a solution. Thanks for the tips.
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#8
July 10th 09, 05:34 PM
posted to microsoft.public.windowsxp.help_and_support
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Help and Support won't open
http://www.windowsbbs.com/windows-xp...pport-ctr.html Go to the bottom of this website above. This fixed my problem with this. I found this because of the last reply. Thanks -- Dfan ------------------------------------------------------------------------ Dfan's Profile: http://forums.techarena.in/members/113421.htm View this thread: http://forums.techarena.in/windows-x...ort/729828.htm http://forums.techarena.in
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