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#1
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Tech says the problem is XP, is it?
I have a Dell Dimension 8200 about 1 1/2 yr. old with XP Home Ed. version
2002, Service Pack 1 with all current updates . It has a DVD player drive and a CD-R drive. Suddenly the CD-R drive is jammed, the tray will not open. The only thing I did prior to this problem was to use the pressurized cleaning duster for my regular cleaning maintenance. I tried the paper clip insertion, it did not open. I have about 1 1/2 yrs left in my Dell warranty so I called Dell tech support. It was very frustrating, waited for 1 hour to get a tech I could not understand too well and then she gave me directions so fast I could not keep up with her and had to ask her continually to slow down. OOF, got that out of my system!! The only way we could get the CD drive tray to open to remove the CD was by hitting F2 upon startup and then do a NUM LOCK, CAPS LOCK and SCROLL LOCK lit and pressed Alt E and Alt F, ESC, save changes and restart. After restart the tray refused to open again and only after another "fix" like the one just described did the tray open. Subsequently, it opens some times others not unless I do the fix. The DVD drive, floppy drive, and everything else works fine. The tech instructed me to close most starting programs through running msconfig to have more memory available (doest that have anything to do with this???) and said that I HAD TO BACKUP ALL MY FILES BECAUSE THE PROBLEM WAS THE XP SOFTWARE NOT THE DRIVE AND XP WOULD HAVE TO BE REINSTALLED. THAT I SHOULD CALL AGAIN TO DO SO. I would like to hear other people's opinions on this. I assumed the problem was the drive itself or something related to it. I want to be sure others' similar experiences might shed some light on wether what she says is true and reinstalling XP is the only way out. Please comment on this, it'd help me out a lot. I use the recording drive often to save my photo files pre and post editing. Thanks, Gem |
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#2
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Tech says the problem is XP, is it?
If you push the button on the cd drive and it does not open it has nothing
to do with windows or software. Pushing the eject button is a hardware function. Sounds to me like the motor to open and close the tray is dying or dead. A very common problem. Call dell back and tell them the motor is dead and they need to replace it. "josie" wrote in message I have a Dell Dimension 8200 about 1 1/2 yr. old with XP Home Ed. version 2002, Service Pack 1 with all current updates . It has a DVD player drive and a CD-R drive. Suddenly the CD-R drive is jammed, the tray will not open. The only thing I did prior to this problem was to use the pressurized cleaning duster for my regular cleaning maintenance. I tried the paper clip insertion, it did not open. I have about 1 1/2 yrs left in my Dell warranty so I called Dell tech support. It was very frustrating, waited for 1 hour to get a tech I could not understand too well and then she gave me directions so fast I could not keep up with her and had to ask her continually to slow down. OOF, got that out of my system!! The only way we could get the CD drive tray to open to remove the CD was by hitting F2 upon startup and then do a NUM LOCK, CAPS LOCK and SCROLL LOCK lit and pressed Alt E and Alt F, ESC, save changes and restart. After restart the tray refused to open again and only after another "fix" like the one just described did the tray open. Subsequently, it opens some times others not unless I do the fix. The DVD drive, floppy drive, and everything else works fine. The tech instructed me to close most starting programs through running msconfig to have more memory available (doest that have anything to do with this???) and said that I HAD TO BACKUP ALL MY FILES BECAUSE THE PROBLEM WAS THE XP SOFTWARE NOT THE DRIVE AND XP WOULD HAVE TO BE REINSTALLED. THAT I SHOULD CALL AGAIN TO DO SO. I would like to hear other people's opinions on this. I assumed the problem was the drive itself or something related to it. I want to be sure others' similar experiences might shed some light on wether what she says is true and reinstalling XP is the only way out. Please comment on this, it'd help me out a lot. I use the recording drive often to save my photo files pre and post editing. Thanks, Gem |
#3
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Tech says the problem is XP, is it?
"josie" wrote in message ... I have a Dell Dimension 8200 about 1 1/2 yr. old with XP Home Ed. version 2002, Service Pack 1 with all current updates . It has a DVD player drive and a CD-R drive. Suddenly the CD-R drive is jammed, the tray will not open. The only thing I did prior to this problem was to use the pressurized cleaning duster for my regular cleaning maintenance. I tried the paper clip insertion, it did not open. I have about 1 1/2 yrs left in my Dell warranty so I called Dell tech support. It was very frustrating, waited for 1 hour to get a tech I could not understand too well and then she gave me directions so fast I could not keep up with her and had to ask her continually to slow down. OOF, got that out of my system!! The only way we could get the CD drive tray to open to remove the CD was by hitting F2 upon startup and then do a NUM LOCK, CAPS LOCK and SCROLL LOCK lit and pressed Alt E and Alt F, ESC, save changes and restart. After restart the tray refused to open again and only after another "fix" like the one just described did the tray open. Subsequently, it opens some times others not unless I do the fix. The DVD drive, floppy drive, and everything else works fine. The tech instructed me to close most starting programs through running msconfig to have more memory available (doest that have anything to do with this???) and said that I HAD TO BACKUP ALL MY FILES BECAUSE THE PROBLEM WAS THE XP SOFTWARE NOT THE DRIVE AND XP WOULD HAVE TO BE REINSTALLED. THAT I SHOULD CALL AGAIN TO DO SO. I would like to hear other people's opinions on this. I assumed the problem was the drive itself or something related to it. I want to be sure others' similar experiences might shed some light on wether what she says is true and reinstalling XP is the only way out. Please comment on this, it'd help me out a lot. I use the recording drive often to save my photo files pre and post editing. Thanks, Gem Make a startup floppy. Boot with it. Find out your CD drive still does not work. If it works OK, then XP is somehow locking it, but I'll be damned if I know how... |
#5
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Tech says the problem is XP, is it?
Greetings --
It's a defective CD drive. There is no way that the OS can physically jam a hardware component. Bruce Chambers -- Help us help you: http://dts-l.org/goodpost.htm http://www.catb.org/~esr/faqs/smart-questions.html You can have peace. Or you can have freedom. Don't ever count on having both at once. - RAH "josie" wrote in message ... I have a Dell Dimension 8200 about 1 1/2 yr. old with XP Home Ed. version 2002, Service Pack 1 with all current updates . It has a DVD player drive and a CD-R drive. Suddenly the CD-R drive is jammed, the tray will not open. The only thing I did prior to this problem was to use the pressurized cleaning duster for my regular cleaning maintenance. I tried the paper clip insertion, it did not open. I have about 1 1/2 yrs left in my Dell warranty so I called Dell tech support. It was very frustrating, waited for 1 hour to get a tech I could not understand too well and then she gave me directions so fast I could not keep up with her and had to ask her continually to slow down. OOF, got that out of my system!! The only way we could get the CD drive tray to open to remove the CD was by hitting F2 upon startup and then do a NUM LOCK, CAPS LOCK and SCROLL LOCK lit and pressed Alt E and Alt F, ESC, save changes and restart. After restart the tray refused to open again and only after another "fix" like the one just described did the tray open. Subsequently, it opens some times others not unless I do the fix. The DVD drive, floppy drive, and everything else works fine. The tech instructed me to close most starting programs through running msconfig to have more memory available (doest that have anything to do with this???) and said that I HAD TO BACKUP ALL MY FILES BECAUSE THE PROBLEM WAS THE XP SOFTWARE NOT THE DRIVE AND XP WOULD HAVE TO BE REINSTALLED. THAT I SHOULD CALL AGAIN TO DO SO. I would like to hear other people's opinions on this. I assumed the problem was the drive itself or something related to it. I want to be sure others' similar experiences might shed some light on wether what she says is true and reinstalling XP is the only way out. Please comment on this, it'd help me out a lot. I use the recording drive often to save my photo files pre and post editing. Thanks, Gem |
#6
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Tech says the problem is XP, is it?
"josie" wrote in message ... I have a Dell Dimension 8200 about 1 1/2 yr. old with XP Home Ed. version 2002, Service Pack 1 with all current updates . It has a DVD player drive and a CD-R drive. Suddenly the CD-R drive is jammed, the tray will not open. Turn it on and press the EJECT button way before XP starts to load. Doesn't open? It's BUSTED. The only thing I did prior to this problem was to use the pressurized cleaning duster for my regular cleaning maintenance. Watch where you go with that air... if you blow it into drives (floppy, CD, etc.) you could mess up the alignment or get dust into parts that don't like it. I tried the paper clip insertion, it did not open. It should. You may have missed the "lever" inside the door. It's mechanical so it's unlikely to fail unless the drive gear mechanism itself is busted. I have about 1 1/2 yrs left in my Dell warranty so I called Dell tech support. It was very frustrating, waited for 1 hour to get a tech I could not understand too well and then she gave me directions so fast I could not keep up with her and had to ask her continually to slow down. OOF, got that out of my system!! Turn on the PC, go the CMOS settings screen (or boot to a DOS diskette) - at that point the CD should open/close properly and it if doesn't then it's jammed or broken. The only way we could get the CD drive tray to open to remove the CD was by hitting F2 upon startup and then do a NUM LOCK, CAPS LOCK and SCROLL LOCK lit and pressed Alt E and Alt F, ESC, save changes and restart. This is the stupidest thing I've heard of. What is this key sequence supposed to do? After restart the tray refused to open again and only after another "fix" like the one just described did the tray open. Subsequently, it opens some times others not unless I do the fix. The DVD drive, floppy drive, and everything else works fine. If the power is on and XP not loaded, the drive should open/close fine. If it stops working in XP then you have a software problem most likely and should run "SFC /SCANNOW" and let it look for damaged files. |
#7
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Tech says the problem is XP, is it?
was the drive itself or something related to it. I want to be sure
others' similar experiences might shed some light on wether what she says is true and reinstalling XP is the only way out. Please comment on this, it'd help me out a lot. I use the recording drive often to save my photo files pre and post editing. Thanks, Gem Make a startup floppy. Boot with it. Find out your CD drive still does not work. If it works OK, then XP is somehow locking it, but I'll be damned if I know how... The same way CD burning software does it. It's not the how, but the WHY is XP is the only place it's busted. |
#8
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Tech says the problem is XP, is it?
Not so Phil -
The eject button on the CD definitely interacts with the software and the OS, just as the Master Power Button on your computer acts differently in Windows than it does in, say, DOS or Norton Ghost. z ------------------------------------------------------ -----Original Message----- If you push the button on the cd drive and it does not open it has nothing to do with windows or software. Pushing the eject button is a hardware function. Sounds to me like the motor to open and close the tray is dying or dead. A very common problem. Call dell back and tell them the motor is dead and they need to replace it. "josie" wrote in message I have a Dell Dimension 8200 about 1 1/2 yr. old with XP Home Ed. version 2002, Service Pack 1 with all current updates . It has a DVD player drive and a CD-R drive. Suddenly the CD-R drive is jammed, the tray will not open. The only thing I did prior to this problem was to use the pressurized cleaning duster for my regular cleaning maintenance. I tried the paper clip insertion, it did not open. I have about 1 1/2 yrs left in my Dell warranty so I called Dell tech support. It was very frustrating, waited for 1 hour to get a tech I could not understand too well and then she gave me directions so fast I could not keep up with her and had to ask her continually to slow down. OOF, got that out of my system!! The only way we could get the CD drive tray to open to remove the CD was by hitting F2 upon startup and then do a NUM LOCK, CAPS LOCK and SCROLL LOCK lit and pressed Alt E and Alt F, ESC, save changes and restart. After restart the tray refused to open again and only after another "fix" like the one just described did the tray open. Subsequently, it opens some times others not unless I do the fix. The DVD drive, floppy drive, and everything else works fine. The tech instructed me to close most starting programs through running msconfig to have more memory available (doest that have anything to do with this???) and said that I HAD TO BACKUP ALL MY FILES BECAUSE THE PROBLEM WAS THE XP SOFTWARE NOT THE DRIVE AND XP WOULD HAVE TO BE REINSTALLED. THAT I SHOULD CALL AGAIN TO DO SO. I would like to hear other people's opinions on this. I assumed the problem was the drive itself or something related to it. I want to be sure others' similar experiences might shed some light on wether what she says is true and reinstalling XP is the only way out. Please comment on this, it'd help me out a lot. I use the recording drive often to save my photo files pre and post editing. Thanks, Gem . |
#9
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Tech says the problem is XP, is it?
If your CD-R drive tray is suddenly not opening after a 1 1/2 years, the
issue is not Windows XP, there is a mechanical failure with the drive tray and Dell should replace it. Re-installing XP will not make the tray work properly. You can verify this by right-clicking the 'My Computer' icon and selecting 'Properties'. From there select the 'Hardware' tab and then click the 'Device Manager' button. From there expand the menu tree until you locate you CD-R drive and double-click it. If you see the message in the Device Status box that says 'This device is working properly' then you know that XP is not the problem. You should also click on the 'Driver' tab and then verify with Dell that you have the latest version. You should be in the habit of regularly backing up your machine anyway, but only reinstall your OS software if it's absolutely necessary and this just doesn't seem like the case. -- This posting is provided "AS IS" with no warranties, and confers no rights. Please do not send email directly to this alias as it is used for newsgroup participation only. "josie" wrote in message ... I have a Dell Dimension 8200 about 1 1/2 yr. old with XP Home Ed. version 2002, Service Pack 1 with all current updates . It has a DVD player drive and a CD-R drive. Suddenly the CD-R drive is jammed, the tray will not open. The only thing I did prior to this problem was to use the pressurized cleaning duster for my regular cleaning maintenance. I tried the paper clip insertion, it did not open. I have about 1 1/2 yrs left in my Dell warranty so I called Dell tech support. It was very frustrating, waited for 1 hour to get a tech I could not understand too well and then she gave me directions so fast I could not keep up with her and had to ask her continually to slow down. OOF, got that out of my system!! The only way we could get the CD drive tray to open to remove the CD was by hitting F2 upon startup and then do a NUM LOCK, CAPS LOCK and SCROLL LOCK lit and pressed Alt E and Alt F, ESC, save changes and restart. After restart the tray refused to open again and only after another "fix" like the one just described did the tray open. Subsequently, it opens some times others not unless I do the fix. The DVD drive, floppy drive, and everything else works fine. The tech instructed me to close most starting programs through running msconfig to have more memory available (doest that have anything to do with this???) and said that I HAD TO BACKUP ALL MY FILES BECAUSE THE PROBLEM WAS THE XP SOFTWARE NOT THE DRIVE AND XP WOULD HAVE TO BE REINSTALLED. THAT I SHOULD CALL AGAIN TO DO SO. I would like to hear other people's opinions on this. I assumed the problem was the drive itself or something related to it. I want to be sure others' similar experiences might shed some light on wether what she says is true and reinstalling XP is the only way out. Please comment on this, it'd help me out a lot. I use the recording drive often to save my photo files pre and post editing. Thanks, Gem |
#10
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Tech says the problem is XP, is it?
Thank you all soooo much for the helpful feedback. Unfortunately something
has come up that I'll have to go away for a week or so. But I will follow up on this as soon as I get back. I didn't want to say it but I really felt like they were trying to delay the possible replacing of the drive while under warranty. I am also curious about this idea of XP "locking up" the drive, tha sounds like what the tech said, hmm....Will post when all this gets resolved one way or another. Gem "V Green" wrote in message ... "josie" wrote in message ... I have a Dell Dimension 8200 about 1 1/2 yr. old with XP Home Ed. version 2002, Service Pack 1 with all current updates . It has a DVD player drive and a CD-R drive. Suddenly the CD-R drive is jammed, the tray will not open. The only thing I did prior to this problem was to use the pressurized cleaning duster for my regular cleaning maintenance. I tried the paper clip insertion, it did not open. I have about 1 1/2 yrs left in my Dell warranty so I called Dell tech support. It was very frustrating, waited for 1 hour to get a tech I could not understand too well and then she gave me directions so fast I could not keep up with her and had to ask her continually to slow down. OOF, got that out of my system!! The only way we could get the CD drive tray to open to remove the CD was by hitting F2 upon startup and then do a NUM LOCK, CAPS LOCK and SCROLL LOCK lit and pressed Alt E and Alt F, ESC, save changes and restart. After restart the tray refused to open again and only after another "fix" like the one just described did the tray open. Subsequently, it opens some times others not unless I do the fix. The DVD drive, floppy drive, and everything else works fine. The tech instructed me to close most starting programs through running msconfig to have more memory available (doest that have anything to do with this???) and said that I HAD TO BACKUP ALL MY FILES BECAUSE THE PROBLEM WAS THE XP SOFTWARE NOT THE DRIVE AND XP WOULD HAVE TO BE REINSTALLED. THAT I SHOULD CALL AGAIN TO DO SO. I would like to hear other people's opinions on this. I assumed the problem was the drive itself or something related to it. I want to be sure others' similar experiences might shed some light on wether what she says is true and reinstalling XP is the only way out. Please comment on this, it'd help me out a lot. I use the recording drive often to save my photo files pre and post editing. Thanks, Gem Make a startup floppy. Boot with it. Find out your CD drive still does not work. If it works OK, then XP is somehow locking it, but I'll be damned if I know how... |
#11
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Tech says the problem is XP, is it?
"Bruce Chambers" wrote in message ... Greetings -- It's a defective CD drive. There is no way that the OS can physically jam a hardware component. Try ejecting a CD during a CD burn... it won't happen, will it. (This is all assuming that this happens after booting into the OS) |
#12
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Tech says the problem is XP, is it?
The tech is full of it. This is a bad drive. End of story.
Now, that said, your comment that "I tried the paper clip insertion, it did not open." is also hard to accept. The paperclip is a mechanical operation of the door mechanism that, really, is "fail safe" and can't fail to work unless there is an absolutely catastrophic mechanical jam. It is possible to "miss" the piece that you have to hit if you insert the paper clip at an angle (or if it's not straight), but it's all but impossible for it to fail to open the door. But you have a drive problem of some sort, it's not a software issue. If anyone wants to challenge this, boot to a DOS floppy disk, find that the eject button doesn't work, then let them tell you that it's a software problem (when there is no Windows running at all). [IF you end up having to replace the drive on your own nickel, get a Samsung "combo" drive (SM-352 series), then replace the DVD ROM drive with a Pioneer A07 or A08 series DVD burner -- it will be the ultimate in optical drive packages.] josie wrote: I have a Dell Dimension 8200 about 1 1/2 yr. old with XP Home Ed. version 2002, Service Pack 1 with all current updates . It has a DVD player drive and a CD-R drive. Suddenly the CD-R drive is jammed, the tray will not open. The only thing I did prior to this problem was to use the pressurized cleaning duster for my regular cleaning maintenance. I tried the paper clip insertion, it did not open. I have about 1 1/2 yrs left in my Dell warranty so I called Dell tech support. It was very frustrating, waited for 1 hour to get a tech I could not understand too well and then she gave me directions so fast I could not keep up with her and had to ask her continually to slow down. OOF, got that out of my system!! The only way we could get the CD drive tray to open to remove the CD was by hitting F2 upon startup and then do a NUM LOCK, CAPS LOCK and SCROLL LOCK lit and pressed Alt E and Alt F, ESC, save changes and restart. After restart the tray refused to open again and only after another "fix" like the one just described did the tray open. Subsequently, it opens some times others not unless I do the fix. The DVD drive, floppy drive, and everything else works fine. The tech instructed me to close most starting programs through running msconfig to have more memory available (doest that have anything to do with this???) and said that I HAD TO BACKUP ALL MY FILES BECAUSE THE PROBLEM WAS THE XP SOFTWARE NOT THE DRIVE AND XP WOULD HAVE TO BE REINSTALLED. THAT I SHOULD CALL AGAIN TO DO SO. I would like to hear other people's opinions on this. I assumed the problem was the drive itself or something related to it. I want to be sure others' similar experiences might shed some light on wether what she says is true and reinstalling XP is the only way out. Please comment on this, it'd help me out a lot. I use the recording drive often to save my photo files pre and post editing. Thanks, Gem |
#13
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Tech says the problem is XP, is it?
It is possible for software to "lock" the drive, disabling the button,
and quite a few programs do this (virtually all burning programs do it when the drive in question is either the target of the burn or contains files to be burned). However, the simple test is to try it before windows boots, following a hardware reset of the computer, because a reset unlocks the drive, and there's no way for it to become locked again until windows is up. Phil wrote: If you push the button on the cd drive and it does not open it has nothing to do with windows or software. Pushing the eject button is a hardware function. Sounds to me like the motor to open and close the tray is dying or dead. A very common problem. Call dell back and tell them the motor is dead and they need to replace it. "josie" wrote in message I have a Dell Dimension 8200 about 1 1/2 yr. old with XP Home Ed. version 2002, Service Pack 1 with all current updates . It has a DVD player drive and a CD-R drive. Suddenly the CD-R drive is jammed, the tray will not open. The only thing I did prior to this problem was to use the pressurized cleaning duster for my regular cleaning maintenance. I tried the paper clip insertion, it did not open. I have about 1 1/2 yrs left in my Dell warranty so I called Dell tech support. It was very frustrating, waited for 1 hour to get a tech I could not understand too well and then she gave me directions so fast I could not keep up with her and had to ask her continually to slow down. OOF, got that out of my system!! The only way we could get the CD drive tray to open to remove the CD was by hitting F2 upon startup and then do a NUM LOCK, CAPS LOCK and SCROLL LOCK lit and pressed Alt E and Alt F, ESC, save changes and restart. After restart the tray refused to open again and only after another "fix" like the one just described did the tray open. Subsequently, it opens some times others not unless I do the fix. The DVD drive, floppy drive, and everything else works fine. The tech instructed me to close most starting programs through running msconfig to have more memory available (doest that have anything to do with this???) and said that I HAD TO BACKUP ALL MY FILES BECAUSE THE PROBLEM WAS THE XP SOFTWARE NOT THE DRIVE AND XP WOULD HAVE TO BE REINSTALLED. THAT I SHOULD CALL AGAIN TO DO SO. I would like to hear other people's opinions on this. I assumed the problem was the drive itself or something related to it. I want to be sure others' similar experiences might shed some light on wether what she says is true and reinstalling XP is the only way out. Please comment on this, it'd help me out a lot. I use the recording drive often to save my photo files pre and post editing. Thanks, Gem |
#14
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Tech says the problem is XP, is it?
josie wrote:
I have a Dell Dimension 8200 about 1 1/2 yr. old with XP Home Ed. version 2002, Service Pack 1 with all current updates . It has a DVD player drive and a CD-R drive. Suddenly the CD-R drive is jammed, the tray will not open. The only thing I did prior to this problem was to use the pressurized Turn the pc on. Push the button to open the drive. If it doesnt' open the drive is toast. |
#15
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Tech says the problem is XP, is it?
Lerner wrote:
"Bruce Chambers" wrote in message ... Greetings -- It's a defective CD drive. There is no way that the OS can physically jam a hardware component. Try ejecting a CD during a CD burn... it won't happen, will it. (This is all assuming that this happens after booting into the OS) Also try ejecting a mounted CDROM in Linux when it's mounted. Won't happen then either. Steve |
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