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#1
November 11th 04, 03:43 AM
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Cisco Pix 506E firewall won't allow voice connection
My boyfriend lives in an apartment building that provides cable internet, but
we can't get voice to connect on Messenger. The internet is provided through a Pix 506E. I checked the Cisco site but wasn't able to find much info; is this a situation where downloading firmware will solve the problem, or does the firewall have to be configured to allow the required port to be opened? If configuring the firewall is the solution, can anyone tell me which port it is that has to be opened? Thanks! 
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#2
November 11th 04, 12:38 PM
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Cisco Pix 506E firewall won't allow voice connection
Greetings,
In order for voice conversations to be consistently establish through routers, the router must support Universal Plug and Play (UPnP). Unfortunately the Pix 506E does not, and as such, this probably won't work. However, if you want to try some things to see if Messenger can try to connect uses some "tricks", the ports used are 5004 through 65535 UDP. If you continue to have issues, I'd suggest you use Skype (www.skype.com). ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2004 Jonathan Kay. You *must* contact me for redistribution rights. "mlou65" wrote in message ... My boyfriend lives in an apartment building that provides cable internet, but we can't get voice to connect on Messenger. The internet is provided through a Pix 506E. I checked the Cisco site but wasn't able to find much info; is this a situation where downloading firmware will solve the problem, or does the firewall have to be configured to allow the required port to be opened? If configuring the firewall is the solution, can anyone tell me which port it is that has to be opened? Thanks!
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#3
November 11th 04, 04:00 PM
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Cisco Pix 506E firewall won't allow voice connection
"Jonathan Kay [MVP]" wrote: Greetings, In order for voice conversations to be consistently establish through routers, the router must support Universal Plug and Play (UPnP). Unfortunately the Pix 506E does not, and as such, this probably won't work. However, if you want to try some things to see if Messenger can try to connect uses some "tricks", the ports used are 5004 through 65535 UDP. If you continue to have issues, I'd suggest you use Skype (www.skype.com). ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2004 Jonathan Kay. You *must* contact me for redistribution rights. "mlou65" wrote in message ... My boyfriend lives in an apartment building that provides cable internet, but we can't get voice to connect on Messenger. The internet is provided through a Pix 506E. I checked the Cisco site but wasn't able to find much info; is this a situation where downloading firmware will solve the problem, or does the firewall have to be configured to allow the required port to be opened? If configuring the firewall is the solution, can anyone tell me which port it is that has to be opened? Thanks!
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#4
November 12th 04, 05:12 AM
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Cisco Pix 506E firewall won't allow voice connection
Hi Jonathan,
Thanks so much for your help. We haven't been able to get the apartment building's "tech guy" to open the ports, but in the meantime Skype is working great! "Jonathan Kay [MVP]" wrote: Greetings, In order for voice conversations to be consistently establish through routers, the router must support Universal Plug and Play (UPnP). Unfortunately the Pix 506E does not, and as such, this probably won't work. However, if you want to try some things to see if Messenger can try to connect uses some "tricks", the ports used are 5004 through 65535 UDP. If you continue to have issues, I'd suggest you use Skype (www.skype.com). ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2004 Jonathan Kay. You *must* contact me for redistribution rights. "mlou65" wrote in message ... My boyfriend lives in an apartment building that provides cable internet, but we can't get voice to connect on Messenger. The internet is provided through a Pix 506E. I checked the Cisco site but wasn't able to find much info; is this a situation where downloading firmware will solve the problem, or does the firewall have to be configured to allow the required port to be opened? If configuring the firewall is the solution, can anyone tell me which port it is that has to be opened? Thanks!
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#5
November 12th 04, 12:50 PM
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Cisco Pix 506E firewall won't allow voice connection
Hi,
Oh, if they're doing some sort of "sharing setup" then this probably won't work either [and fowarded such a large amount of ports for one single person probably isn't very preferable]. Glad to hear it Skype is an ok workaround for you. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2004 Jonathan Kay. You *must* contact me for redistribution rights. "mlou65" wrote in message ... Hi Jonathan, Thanks so much for your help. We haven't been able to get the apartment building's "tech guy" to open the ports, but in the meantime Skype is working great! "Jonathan Kay [MVP]" wrote: Greetings, In order for voice conversations to be consistently establish through routers, the router must support Universal Plug and Play (UPnP). Unfortunately the Pix 506E does not, and as such, this probably won't work. However, if you want to try some things to see if Messenger can try to connect uses some "tricks", the ports used are 5004 through 65535 UDP. If you continue to have issues, I'd suggest you use Skype (www.skype.com). ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2004 Jonathan Kay. You *must* contact me for redistribution rights. "mlou65" wrote in message ... My boyfriend lives in an apartment building that provides cable internet, but we can't get voice to connect on Messenger. The internet is provided through a Pix 506E. I checked the Cisco site but wasn't able to find much info; is this a situation where downloading firmware will solve the problem, or does the firewall have to be configured to allow the required port to be opened? If configuring the firewall is the solution, can anyone tell me which port it is that has to be opened? Thanks!
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