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#1
January 9th 06, 06:39 AM
posted to microsoft.public.windowsxp.help_and_support
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Help and Support Center is not working
My help and support center in windows XP is not working
can any one help me please to make it work???? 
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#2
January 9th 06, 07:13 AM
posted to microsoft.public.windowsxp.help_and_support
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Help and Support Center is not working
What's the error message?
-- Regards, Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User] Windows® XP Troubleshooting http://www.winhelponline.com "walad_to7fah" wrote in message ... My help and support center in windows XP is not working can any one help me please to make it work????
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#3
January 9th 06, 07:42 AM
posted to microsoft.public.windowsxp.help_and_support
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Help and Support Center is not working
there is no error message.
it's just i can't open it at all i click and click but there is no respond even when i restart the computer "Ramesh, MS-MVP" wrote: What's the error message? -- Regards, Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User] Windows® XP Troubleshooting http://www.winhelponline.com "walad_to7fah" wrote in message ... My help and support center in windows XP is not working can any one help me please to make it work????
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#4
January 9th 06, 07:44 AM
posted to microsoft.public.windowsxp.help_and_support
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Help and Support Center is not working
Starting with DLL registration. Proceed to next method if one fails to
resolve the problem. Type in Start, Run dialog: helpctr -regserver regsvr32 itss regsvr32 hhctrl.ocx regsvr32 jscript Fix Windows XP Help - from Doug's site: http://www.dougknox.com/xp/utils/fix...ws_xp_help.htm In _nothing_ helps, try reinstalling HelpCenter: Open %systemroot%\inf folder and locate the PCHealth.inf file (might show as PCHealth in W.Explorer). Right-click the file and choose "Install". Insert your XP CD when prompted. If you have a Service Pack installed, be sure to point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed XP CD (if available). -- Regards, Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User] Windows® XP Troubleshooting http://www.winhelponline.com "walad_to7fah" wrote in message ... there is no error message. it's just i can't open it at all i click and click but there is no respond even when i restart the computer "Ramesh, MS-MVP" wrote: What's the error message? -- Regards, Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User] Windows® XP Troubleshooting http://www.winhelponline.com "walad_to7fah" wrote in message ... My help and support center in windows XP is not working can any one help me please to make it work????
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#5
January 9th 06, 08:38 AM
posted to microsoft.public.windowsxp.help_and_support
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Help and Support Center is not working
Thanx, i will try.
"Ramesh, MS-MVP" wrote: Starting with DLL registration. Proceed to next method if one fails to resolve the problem. Type in Start, Run dialog: helpctr -regserver regsvr32 itss regsvr32 hhctrl.ocx regsvr32 jscript Fix Windows XP Help - from Doug's site: http://www.dougknox.com/xp/utils/fix...ws_xp_help.htm In _nothing_ helps, try reinstalling HelpCenter: Open %systemroot%\inf folder and locate the PCHealth.inf file (might show as PCHealth in W.Explorer). Right-click the file and choose "Install". Insert your XP CD when prompted. If you have a Service Pack installed, be sure to point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed XP CD (if available). -- Regards, Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User] Windows® XP Troubleshooting http://www.winhelponline.com "walad_to7fah" wrote in message ... there is no error message. it's just i can't open it at all i click and click but there is no respond even when i restart the computer "Ramesh, MS-MVP" wrote: What's the error message? -- Regards, Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User] Windows® XP Troubleshooting http://www.winhelponline.com "walad_to7fah" wrote in message ... My help and support center in windows XP is not working can any one help me please to make it work????
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#6
January 10th 06, 07:41 AM
posted to microsoft.public.windowsxp.help_and_support
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Help and Support Center is not working
thanx alot
it's work "Ramesh, MS-MVP" wrote: Starting with DLL registration. Proceed to next method if one fails to resolve the problem. Type in Start, Run dialog: helpctr -regserver regsvr32 itss regsvr32 hhctrl.ocx regsvr32 jscript Fix Windows XP Help - from Doug's site: http://www.dougknox.com/xp/utils/fix...ws_xp_help.htm In _nothing_ helps, try reinstalling HelpCenter: Open %systemroot%\inf folder and locate the PCHealth.inf file (might show as PCHealth in W.Explorer). Right-click the file and choose "Install". Insert your XP CD when prompted. If you have a Service Pack installed, be sure to point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed XP CD (if available). -- Regards, Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User] Windows® XP Troubleshooting http://www.winhelponline.com "walad_to7fah" wrote in message ... there is no error message. it's just i can't open it at all i click and click but there is no respond even when i restart the computer "Ramesh, MS-MVP" wrote: What's the error message? -- Regards, Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User] Windows® XP Troubleshooting http://www.winhelponline.com "walad_to7fah" wrote in message ... My help and support center in windows XP is not working can any one help me please to make it work????
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#7
January 10th 06, 07:50 AM
posted to microsoft.public.windowsxp.help_and_support
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Help and Support Center is not working
You're welcome!
-- Regards, Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User] Windows® XP Troubleshooting http://www.winhelponline.com "walad_to7fah" wrote in message ... thanx alot it's work "Ramesh, MS-MVP" wrote: Starting with DLL registration. Proceed to next method if one fails to resolve the problem. Type in Start, Run dialog: helpctr -regserver regsvr32 itss regsvr32 hhctrl.ocx regsvr32 jscript Fix Windows XP Help - from Doug's site: http://www.dougknox.com/xp/utils/fix...ws_xp_help.htm In _nothing_ helps, try reinstalling HelpCenter: Open %systemroot%\inf folder and locate the PCHealth.inf file (might show as PCHealth in W.Explorer). Right-click the file and choose "Install". Insert your XP CD when prompted. If you have a Service Pack installed, be sure to point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed XP CD (if available). -- Regards, Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User] Windows® XP Troubleshooting http://www.winhelponline.com
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#8
August 7th 06, 02:09 PM
posted to microsoft.public.windowsxp.help_and_support
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Help and Support Center is not working
I will confess to being a pc dummy, but have followed all instructions from
numerous sites to fix my help and support center. I seem to have fixed the files from all the links to your site Ramesh (and kelly's korner and Doug's). I even managed to get my pchealth.inf back to do the reinstall. I still have no help and support. The part that will not work for me are under the instructions of: cd /d windir\pchealth\helpctr I get an error message that: system cannot find the path specified I sense that if I could figure this out I will have help and support back. All error messages have disappeared and help is listed under services now, yet when I try to open it nothing happens. The idea of doing a repair from disc is scary for a pc dummy! Yet I may have no choice if I can't figure this out "Ramesh, MS-MVP" wrote: You're welcome! -- Regards, Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User] Windows® XP Troubleshooting http://www.winhelponline.com "walad_to7fah" wrote in message ... thanx alot it's work "Ramesh, MS-MVP" wrote: Starting with DLL registration. Proceed to next method if one fails to resolve the problem. Type in Start, Run dialog: helpctr -regserver regsvr32 itss regsvr32 hhctrl.ocx regsvr32 jscript Fix Windows XP Help - from Doug's site: http://www.dougknox.com/xp/utils/fix...ws_xp_help.htm In _nothing_ helps, try reinstalling HelpCenter: Open %systemroot%\inf folder and locate the PCHealth.inf file (might show as PCHealth in W.Explorer). Right-click the file and choose "Install". Insert your XP CD when prompted. If you have a Service Pack installed, be sure to point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed XP CD (if available). -- Regards, Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User] Windows® XP Troubleshooting http://www.winhelponline.com
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#9
August 7th 06, 03:27 PM
posted to microsoft.public.windowsxp.help_and_support
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Help and Support Center is not working
Kathleen,
cd /d windir\pchealth\helpctr You need to include the % symbols as well. (%Windir%). Reinstalling Help and Support Center in Windows XP: http://windowsxp.mvps.org/rebuildhelp.htm Simply copy the commands listed in the above site to Notepad, and save the file with .bat extension ( say, helpfix.bat ). Double-click the bat file to execute the commands automatically. If that does not help, type in Start/Run: helpctr -unregserver and then type: helpctr -regserver -- Regards, Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User] Windows® XP Troubleshooting http://www.winhelponline.com "Kathleen" wrote in message ... I will confess to being a pc dummy, but have followed all instructions from numerous sites to fix my help and support center. I seem to have fixed the files from all the links to your site Ramesh (and kelly's korner and Doug's). I even managed to get my pchealth.inf back to do the reinstall. I still have no help and support. The part that will not work for me are under the instructions of: cd /d windir\pchealth\helpctr I get an error message that: system cannot find the path specified I sense that if I could figure this out I will have help and support back. All error messages have disappeared and help is listed under services now, yet when I try to open it nothing happens. The idea of doing a repair from disc is scary for a pc dummy! Yet I may have no choice if I can't figure this out "Ramesh, MS-MVP" wrote:
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#10
August 8th 06, 11:29 PM
posted to microsoft.public.windowsxp.help_and_support
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Help and Support Center is not working
I want to help ypu for all your help. You honestly are on the net
everywhere! All sites link back to you. I think over the last 5 years I have slowly destroyed most of xp, except explorer. I ended up doing a repair (OMG!) and went from 3 folders in HelpCtr folder (binaries/batch/logs) to 15 new folders. It also now works. If I copy the HELPCTR folder to my documents will I be able to use it to repair help and support later? Thank You again. "Ramesh, MS-MVP" wrote: Kathleen, cd /d windir\pchealth\helpctr You need to include the % symbols as well. (%Windir%). Reinstalling Help and Support Center in Windows XP: http://windowsxp.mvps.org/rebuildhelp.htm Simply copy the commands listed in the above site to Notepad, and save the file with .bat extension ( say, helpfix.bat ). Double-click the bat file to execute the commands automatically. If that does not help, type in Start/Run: helpctr -unregserver and then type: helpctr -regserver -- Regards, Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User] Windows® XP Troubleshooting http://www.winhelponline.com "Kathleen" wrote in message ... I will confess to being a pc dummy, but have followed all instructions from numerous sites to fix my help and support center. I seem to have fixed the files from all the links to your site Ramesh (and kelly's korner and Doug's). I even managed to get my pchealth.inf back to do the reinstall. I still have no help and support. The part that will not work for me are under the instructions of: cd /d windir\pchealth\helpctr I get an error message that: system cannot find the path specified I sense that if I could figure this out I will have help and support back. All error messages have disappeared and help is listed under services now, yet when I try to open it nothing happens. The idea of doing a repair from disc is scary for a pc dummy! Yet I may have no choice if I can't figure this out "Ramesh, MS-MVP" wrote:
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#11
August 9th 06, 04:55 AM
posted to microsoft.public.windowsxp.help_and_support
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Help and Support Center is not working
I want to help ypu for all your help. You honestly are on the net
everywhere! All sites link back to you. You've welcome, Kathleen. If I copy the HELPCTR folder to my documents will I be able to use it to repair help and support later? I don't think that's required, as long as you have the Windows XP CD, or the source files in the hard drive. -- Regards, Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User] Windows® XP Troubleshooting http://www.winhelponline.com "Kathleen" wrote in message ... I want to help ypu for all your help. You honestly are on the net everywhere! All sites link back to you. I think over the last 5 years I have slowly destroyed most of xp, except explorer. I ended up doing a repair (OMG!) and went from 3 folders in HelpCtr folder (binaries/batch/logs) to 15 new folders. It also now works. If I copy the HELPCTR folder to my documents will I be able to use it to repair help and support later? Thank You again
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#12
September 19th 09, 10:33 PM
posted to microsoft.public.windowsxp.help_and_support
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Help and Support Center is not working
Hi Ramesh
Your .bat file worked like a charm. Thank you so much -- Ahmed "Ramesh, MS-MVP" wrote: Kathleen, cd /d windir\pchealth\helpctr You need to include the % symbols as well. (%Windir%). Reinstalling Help and Support Center in Windows XP: http://windowsxp.mvps.org/rebuildhelp.htm Simply copy the commands listed in the above site to Notepad, and save the file with .bat extension ( say, helpfix.bat ). Double-click the bat file to execute the commands automatically. If that does not help, type in Start/Run: helpctr -unregserver and then type: helpctr -regserver -- Regards, Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User] Windows® XP Troubleshooting http://www.winhelponline.com "Kathleen" wrote in message ... I will confess to being a pc dummy, but have followed all instructions from numerous sites to fix my help and support center. I seem to have fixed the files from all the links to your site Ramesh (and kelly's korner and Doug's). I even managed to get my pchealth.inf back to do the reinstall. I still have no help and support. The part that will not work for me are under the instructions of: cd /d windir\pchealth\helpctr I get an error message that: system cannot find the path specified I sense that if I could figure this out I will have help and support back. All error messages have disappeared and help is listed under services now, yet when I try to open it nothing happens. The idea of doing a repair from disc is scary for a pc dummy! Yet I may have no choice if I can't figure this out "Ramesh, MS-MVP" wrote:
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