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Microsoft Active Voice Phone Dialer 1.5 won't follow dialing rules
I have Microsoft Dynamics Navision and an Avaya IP Office 500 phone system.
The Avaya system has the TAPI driver installed, and I can dial on my desk phone from Outlook. From Dynamics Navision, selecting the phone Icon leads to an "incompatible" message on the handset. Also, it brings up on the desktop the "Microsoft Active Voice Phone Dialer 1.5" with an error message of wrong number. Checked the phone/modem settings, which have dialing rule for dialing 9 to get outside line. These are the same settings that work for Outlook, which will dial where a Contact phone number is 555-555-5555 (no 1 prefix for long distance). Bypassing the Dynamics Nav, and strictly using the Active Voice Phone Dialer, if I select Dial, it will dial out, but ONLY if I use a phone number of 9-1-555-555-5555. If I use a standard 555-555-5555, I get the same error as when using Nav. The dialer won't dial the prefix number. So, even though the dialing rules are set FROM WITHIN the OPTIONS menu item in Phone Dialer, the Phone Dialer won't apply them. How is that even possible? |
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Microsoft Active Voice Phone Dialer 1.5 won't follow dialingrules
sbp wrote:
I have Microsoft Dynamics Navision and an Avaya IP Office 500 phone system. The Avaya system has the TAPI driver installed, and I can dial on my desk phone from Outlook. The Active Voice Phone Dialer is one of those pretty dinky little cut-down versions of third party applications, which Microsoft occasionally OEM'ed into Windows: like QuickView, or Imaging for Windows. Phone Dialer is a cut down version of a product formerly sold by Active Voice LLC. Active Voice are still in business, but they sold off the Phone Dialer back around 2001 I think. Anyway ... Phone Dialer requires the phone number to be entered in ITU E.123 International format, in order for the dialler to use the Control Panel Modem applet's Dialling Rules: http://support.microsoft.com/kb/266253 If you don't use the full International format, the dialling rules are bypassed it sounds like this is what you're seeing. A few other useful Phone Dialer tips: http://support.microsoft.com/kb/254259 As for Navision, I haven't used or supported that product, so I don't know what it expects. Hope this helps, Andrew -- amclar at optusnet dot com dot au |
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