Windows Messenger doesn't know me - I blame NAV.

Until this morning, I thought the system restore was the
way to go, and thank you for the suggestion. I just wish
I had done it as a first resort, rather than the last.

HOWEVER, and this has made me pig sick, I had to
temporarily disable system restore in order to install
some freeware that was going to help me in my
investigations. What I didn't realise was that this was
going to wipe out all my previous restore points.

I cannot, now, do a system restore.
-----Original Message-----
Greetings Gray,

Your problems with Windows Messenger may not be the
direct result of NAV, but if you can't
access secure sites, you won't be able to sign into
Messenger, as Messenger uses a secure
site to authenticate your Passport username and password.

However, since it just happened before your very eyes,
you may find it handy to simply do a
system restore. To do so, click Start, then Help &
Support, then "Undo changes to my
computer using System Restore" and restore back to a
previous day when none of this was a
problem.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Gray" wrote in
message
...
....but there is a WHOLE lot more you need to know. The
loss of messenger (event 3), however, is the thing most
heartache.

This is the sequence of events

1. NAV throws up ..."Norton AntiVirus has encountered
an
internal program error. Uninstall and re-install Norton
AntiVirus (3002,1530)"... from nowhere (really, I was
just sat there).

2. I go straight into action on the Symantec web site
and
quickly realise that I can't access httpS sites. They
don't seem to want anyone emailing or calling them, and
not paying, a lot, for privilege. Evry other page keeps
telling me it can't do Active X on my computer - my
settings are fine - I've looked, several times.

3. So I Windows Messenger my mate - except I can't
because it keeps telling me that I have typed in my
username or password incorrectly - I haven't needed to
type either in for months - it already know it. Anyway,
it makes no difference, even when I DO type them in it
still doesn't know me. The relevent web sites
(like "reset my password", or "I've got a problem") are
all https sites.

4. Ok, I'll put the Symantic popup into a Word document
and send it him by email. Erm, No. I can't access any
word documents either existing or just created.

5. Back to the Norton pop-up. I click OK and
get "Symantic Integrator could not initialise the
current
frame class. Please make sure that you did not diectly
run the integrator." - which is REALLY useful. Not.

6. When I uninstall NAV, I can again access my Office
docs. When I reinstall NAV (not very successfully, but
that's another story) I lose access to my Office docs).
They ARE mutually exclusive at the moment.



Does anyone know what's happening to me, please?




.

Until this morning, I thought the system restore was the
way to go, and thank you for the suggestion. I just wish
I had done it as a first resort, rather than the last.

HOWEVER, and this has made me pig sick, I had to
temporarily disable system restore in order to install
some freeware that was going to help me in my
investigations. What I didn't realise was that this was
going to wipe out all my previous restore points.

I cannot, now, do a system restore.
-----Original Message-----
Greetings Gray,

Your problems with Windows Messenger may not be the
direct result of NAV, but if you can't
access secure sites, you won't be able to sign into
Messenger, as Messenger uses a secure
site to authenticate your Passport username and password.

However, since it just happened before your very eyes,
you may find it handy to simply do a
system restore. To do so, click Start, then Help &
Support, then "Undo changes to my
computer using System Restore" and restore back to a
previous day when none of this was a
problem.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Gray" wrote in
message
...
....but there is a WHOLE lot more you need to know. The
loss of messenger (event 3), however, is the thing most
heartache.

This is the sequence of events

1. NAV throws up ..."Norton AntiVirus has encountered
an
internal program error. Uninstall and re-install Norton
AntiVirus (3002,1530)"... from nowhere (really, I was
just sat there).

2. I go straight into action on the Symantec web site
and
quickly realise that I can't access httpS sites. They
don't seem to want anyone emailing or calling them, and
not paying, a lot, for privilege. Evry other page keeps
telling me it can't do Active X on my computer - my
settings are fine - I've looked, several times.

3. So I Windows Messenger my mate - except I can't
because it keeps telling me that I have typed in my
username or password incorrectly - I haven't needed to
type either in for months - it already know it. Anyway,
it makes no difference, even when I DO type them in it
still doesn't know me. The relevent web sites
(like "reset my password", or "I've got a problem") are
all https sites.

4. Ok, I'll put the Symantic popup into a Word document
and send it him by email. Erm, No. I can't access any
word documents either existing or just created.

5. Back to the Norton pop-up. I click OK and
get "Symantic Integrator could not initialise the
current
frame class. Please make sure that you did not diectly
run the integrator." - which is REALLY useful. Not.

6. When I uninstall NAV, I can again access my Office
docs. When I reinstall NAV (not very successfully, but
that's another story) I lose access to my Office docs).
They ARE mutually exclusive at the moment.



Does anyone know what's happening to me, please?




.

Until this morning, I thought the system restore was the
way to go, and thank you for the suggestion. I just wish
I had done it as a first resort, rather than the last.

HOWEVER, and this has made me pig sick, I had to
temporarily disable system restore in order to install
some freeware that was going to help me in my
investigations. What I didn't realise was that this was
going to wipe out all my previous restore points.

I cannot, now, do a system restore.
-----Original Message-----
Greetings Gray,

Your problems with Windows Messenger may not be the
direct result of NAV, but if you can't
access secure sites, you won't be able to sign into
Messenger, as Messenger uses a secure
site to authenticate your Passport username and password.

However, since it just happened before your very eyes,
you may find it handy to simply do a
system restore. To do so, click Start, then Help &
Support, then "Undo changes to my
computer using System Restore" and restore back to a
previous day when none of this was a
problem.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Gray" wrote in
message
...
....but there is a WHOLE lot more you need to know. The
loss of messenger (event 3), however, is the thing most
heartache.

This is the sequence of events

1. NAV throws up ..."Norton AntiVirus has encountered
an
internal program error. Uninstall and re-install Norton
AntiVirus (3002,1530)"... from nowhere (really, I was
just sat there).

2. I go straight into action on the Symantec web site
and
quickly realise that I can't access httpS sites. They
don't seem to want anyone emailing or calling them, and
not paying, a lot, for privilege. Evry other page keeps
telling me it can't do Active X on my computer - my
settings are fine - I've looked, several times.

3. So I Windows Messenger my mate - except I can't
because it keeps telling me that I have typed in my
username or password incorrectly - I haven't needed to
type either in for months - it already know it. Anyway,
it makes no difference, even when I DO type them in it
still doesn't know me. The relevent web sites
(like "reset my password", or "I've got a problem") are
all https sites.

4. Ok, I'll put the Symantic popup into a Word document
and send it him by email. Erm, No. I can't access any
word documents either existing or just created.

5. Back to the Norton pop-up. I click OK and
get "Symantic Integrator could not initialise the
current
frame class. Please make sure that you did not diectly
run the integrator." - which is REALLY useful. Not.

6. When I uninstall NAV, I can again access my Office
docs. When I reinstall NAV (not very successfully, but
that's another story) I lose access to my Office docs).
They ARE mutually exclusive at the moment.



Does anyone know what's happening to me, please?




.

Until this morning, I thought the system restore was the
way to go, and thank you for the suggestion. I just wish
I had done it as a first resort, rather than the last.

HOWEVER, and this has made me pig sick, I had to
temporarily disable system restore in order to install
some freeware that was going to help me in my
investigations. What I didn't realise was that this was
going to wipe out all my previous restore points.

I cannot, now, do a system restore.
-----Original Message-----
Greetings Gray,

Your problems with Windows Messenger may not be the
direct result of NAV, but if you can't
access secure sites, you won't be able to sign into
Messenger, as Messenger uses a secure
site to authenticate your Passport username and password.

However, since it just happened before your very eyes,
you may find it handy to simply do a
system restore. To do so, click Start, then Help &
Support, then "Undo changes to my
computer using System Restore" and restore back to a
previous day when none of this was a
problem.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Gray" wrote in
message
...
....but there is a WHOLE lot more you need to know. The
loss of messenger (event 3), however, is the thing most
heartache.

This is the sequence of events

1. NAV throws up ..."Norton AntiVirus has encountered
an
internal program error. Uninstall and re-install Norton
AntiVirus (3002,1530)"... from nowhere (really, I was
just sat there).

2. I go straight into action on the Symantec web site
and
quickly realise that I can't access httpS sites. They
don't seem to want anyone emailing or calling them, and
not paying, a lot, for privilege. Evry other page keeps
telling me it can't do Active X on my computer - my
settings are fine - I've looked, several times.

3. So I Windows Messenger my mate - except I can't
because it keeps telling me that I have typed in my
username or password incorrectly - I haven't needed to
type either in for months - it already know it. Anyway,
it makes no difference, even when I DO type them in it
still doesn't know me. The relevent web sites
(like "reset my password", or "I've got a problem") are
all https sites.

4. Ok, I'll put the Symantic popup into a Word document
and send it him by email. Erm, No. I can't access any
word documents either existing or just created.

5. Back to the Norton pop-up. I click OK and
get "Symantic Integrator could not initialise the
current
frame class. Please make sure that you did not diectly
run the integrator." - which is REALLY useful. Not.

6. When I uninstall NAV, I can again access my Office
docs. When I reinstall NAV (not very successfully, but
that's another story) I lose access to my Office docs).
They ARE mutually exclusive at the moment.



Does anyone know what's happening to me, please?




.