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#1
June 29th 04, 04:24 AM
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Sound on 1 end not other though
I am able to receive audio/visual however the other end
only receives visual. I have tried version 5 to 6.2 with no success. Any suggestions? Thanks 
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#2
June 29th 04, 04:24 AM
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Sound on 1 end not other though
Greetings,
You and your contact might try turning off the QoS Packet Scheduler. To do so, click Start, then All Programs, then Accessories, then Communications, and then Network Connections. Right click your network/internet connection, then click Properties. Uncheck the QoS Packet Scheduler, and try again. If that doesn't help and if either of you are using a router (with UPnP support), you may need to remove the current port forwardings. To do so, click Start, All Programs, Accessories, Communications, Network Connections. Right-click the "Internet Gateway" (should be under the Internet Gateway heading) and choose Properties. Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close Messenger (right-click the Messenger icon, choose Exit), then restart Messenger. Finally, for testing purposes, both you and your contact might try turning off the Windows XP Internet Connection Firewall (although you shouldn't need to for Messenger voice/video connectivity). To do so, click Start, then All Programs, then Accessories, then Communications, and then Network Connections. Right click your network/internet connection, then click Properties. Click the Advanced Tab, and verify that the Internet Connection Firewall is unchecked. As well, if your contact is using some type of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm). ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2004 Jonathan Kay. You *must* contact me for redistribution rights. "Lee" wrote in message ... I am able to receive audio/visual however the other end only receives visual. I have tried version 5 to 6.2 with no success. Any suggestions? Thanks
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#3
June 29th 04, 01:59 PM
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Sound on 1 end not other though
Thank you Jonathan.
Suggestion 1 worked as long as I do not use my netgear router. Now if I plug in the router, I cannot even get internet access. I can't find the path to "Internet Gateway" as described in suggestion 2. Is it possible my router is not set up correctly, as I did not load any software in regards to the router? Regards, Lee -----Original Message----- Greetings, You and your contact might try turning off the QoS Packet Scheduler. To do so, click Start, then All Programs, then Accessories, then Communications, and then Network Connections. Right click your network/internet connection, then click Properties. Uncheck the QoS Packet Scheduler, and try again. If that doesn't help and if either of you are using a router (with UPnP support), you may need to remove the current port forwardings. To do so, click Start, All Programs, Accessories, Communications, Network Connections. Right- click the "Internet Gateway" (should be under the Internet Gateway heading) and choose Properties. Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close Messenger (right-click the Messenger icon, choose Exit), then restart Messenger. Finally, for testing purposes, both you and your contact might try turning off the Windows XP Internet Connection Firewall (although you shouldn't need to for Messenger voice/video connectivity). To do so, click Start, then All Programs, then Accessories, then Communications, and then Network Connections. Right click your network/internet connection, then click Properties. Click the Advanced Tab, and verify that the Internet Connection Firewall is unchecked. As well, if your contact is using some type of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm). ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2004 Jonathan Kay. You *must* contact me for redistribution rights. "Lee" wrote in message ... I am able to receive audio/visual however the other end only receives visual. I have tried version 5 to 6.2 with no success. Any suggestions? Thanks .
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#4
June 29th 04, 01:59 PM
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Sound on 1 end not other though
Thank you Jonathan.
Suggestion 1 worked as long as I do not use my netgear router. Now if I plug in the router, I cannot even get internet access. I can't find the path to "Internet Gateway" as described in suggestion 2. Is it possible my router is not set up correctly, as I did not load any software in regards to the router? Regards, Lee -----Original Message----- Greetings, You and your contact might try turning off the QoS Packet Scheduler. To do so, click Start, then All Programs, then Accessories, then Communications, and then Network Connections. Right click your network/internet connection, then click Properties. Uncheck the QoS Packet Scheduler, and try again. If that doesn't help and if either of you are using a router (with UPnP support), you may need to remove the current port forwardings. To do so, click Start, All Programs, Accessories, Communications, Network Connections. Right- click the "Internet Gateway" (should be under the Internet Gateway heading) and choose Properties. Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close Messenger (right-click the Messenger icon, choose Exit), then restart Messenger. Finally, for testing purposes, both you and your contact might try turning off the Windows XP Internet Connection Firewall (although you shouldn't need to for Messenger voice/video connectivity). To do so, click Start, then All Programs, then Accessories, then Communications, and then Network Connections. Right click your network/internet connection, then click Properties. Click the Advanced Tab, and verify that the Internet Connection Firewall is unchecked. As well, if your contact is using some type of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm). ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2004 Jonathan Kay. You *must* contact me for redistribution rights. "Lee" wrote in message ... I am able to receive audio/visual however the other end only receives visual. I have tried version 5 to 6.2 with no success. Any suggestions? Thanks .
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#5
June 29th 04, 01:59 PM
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Sound on 1 end not other though
Thank you Jonathan.
Suggestion 1 worked as long as I do not use my netgear router. Now if I plug in the router, I cannot even get internet access. I can't find the path to "Internet Gateway" as described in suggestion 2. Is it possible my router is not set up correctly, as I did not load any software in regards to the router? Regards, Lee -----Original Message----- Greetings, You and your contact might try turning off the QoS Packet Scheduler. To do so, click Start, then All Programs, then Accessories, then Communications, and then Network Connections. Right click your network/internet connection, then click Properties. Uncheck the QoS Packet Scheduler, and try again. If that doesn't help and if either of you are using a router (with UPnP support), you may need to remove the current port forwardings. To do so, click Start, All Programs, Accessories, Communications, Network Connections. Right- click the "Internet Gateway" (should be under the Internet Gateway heading) and choose Properties. Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close Messenger (right-click the Messenger icon, choose Exit), then restart Messenger. Finally, for testing purposes, both you and your contact might try turning off the Windows XP Internet Connection Firewall (although you shouldn't need to for Messenger voice/video connectivity). To do so, click Start, then All Programs, then Accessories, then Communications, and then Network Connections. Right click your network/internet connection, then click Properties. Click the Advanced Tab, and verify that the Internet Connection Firewall is unchecked. As well, if your contact is using some type of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm). ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2004 Jonathan Kay. You *must* contact me for redistribution rights. "Lee" wrote in message ... I am able to receive audio/visual however the other end only receives visual. I have tried version 5 to 6.2 with no success. Any suggestions? Thanks .
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#6
June 29th 04, 01:59 PM
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Sound on 1 end not other though
Thank you Jonathan.
Suggestion 1 worked as long as I do not use my netgear router. Now if I plug in the router, I cannot even get internet access. I can't find the path to "Internet Gateway" as described in suggestion 2. Is it possible my router is not set up correctly, as I did not load any software in regards to the router? Regards, Lee -----Original Message----- Greetings, You and your contact might try turning off the QoS Packet Scheduler. To do so, click Start, then All Programs, then Accessories, then Communications, and then Network Connections. Right click your network/internet connection, then click Properties. Uncheck the QoS Packet Scheduler, and try again. If that doesn't help and if either of you are using a router (with UPnP support), you may need to remove the current port forwardings. To do so, click Start, All Programs, Accessories, Communications, Network Connections. Right- click the "Internet Gateway" (should be under the Internet Gateway heading) and choose Properties. Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close Messenger (right-click the Messenger icon, choose Exit), then restart Messenger. Finally, for testing purposes, both you and your contact might try turning off the Windows XP Internet Connection Firewall (although you shouldn't need to for Messenger voice/video connectivity). To do so, click Start, then All Programs, then Accessories, then Communications, and then Network Connections. Right click your network/internet connection, then click Properties. Click the Advanced Tab, and verify that the Internet Connection Firewall is unchecked. As well, if your contact is using some type of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm). ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2004 Jonathan Kay. You *must* contact me for redistribution rights. "Lee" wrote in message ... I am able to receive audio/visual however the other end only receives visual. I have tried version 5 to 6.2 with no success. Any suggestions? Thanks .
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#7
June 29th 04, 01:59 PM
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Sound on 1 end not other though
Thank you Jonathan.
Suggestion 1 worked as long as I do not use my netgear router. Now if I plug in the router, I cannot even get internet access. I can't find the path to "Internet Gateway" as described in suggestion 2. Is it possible my router is not set up correctly, as I did not load any software in regards to the router? Regards, Lee -----Original Message----- Greetings, You and your contact might try turning off the QoS Packet Scheduler. To do so, click Start, then All Programs, then Accessories, then Communications, and then Network Connections. Right click your network/internet connection, then click Properties. Uncheck the QoS Packet Scheduler, and try again. If that doesn't help and if either of you are using a router (with UPnP support), you may need to remove the current port forwardings. To do so, click Start, All Programs, Accessories, Communications, Network Connections. Right- click the "Internet Gateway" (should be under the Internet Gateway heading) and choose Properties. Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close Messenger (right-click the Messenger icon, choose Exit), then restart Messenger. Finally, for testing purposes, both you and your contact might try turning off the Windows XP Internet Connection Firewall (although you shouldn't need to for Messenger voice/video connectivity). To do so, click Start, then All Programs, then Accessories, then Communications, and then Network Connections. Right click your network/internet connection, then click Properties. Click the Advanced Tab, and verify that the Internet Connection Firewall is unchecked. As well, if your contact is using some type of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm). ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2004 Jonathan Kay. You *must* contact me for redistribution rights. "Lee" wrote in message ... I am able to receive audio/visual however the other end only receives visual. I have tried version 5 to 6.2 with no success. Any suggestions? Thanks .
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#8
June 29th 04, 01:59 PM
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Sound on 1 end not other though
Thank you Jonathan.
Suggestion 1 worked as long as I do not use my netgear router. Now if I plug in the router, I cannot even get internet access. I can't find the path to "Internet Gateway" as described in suggestion 2. Is it possible my router is not set up correctly, as I did not load any software in regards to the router? Regards, Lee -----Original Message----- Greetings, You and your contact might try turning off the QoS Packet Scheduler. To do so, click Start, then All Programs, then Accessories, then Communications, and then Network Connections. Right click your network/internet connection, then click Properties. Uncheck the QoS Packet Scheduler, and try again. If that doesn't help and if either of you are using a router (with UPnP support), you may need to remove the current port forwardings. To do so, click Start, All Programs, Accessories, Communications, Network Connections. Right- click the "Internet Gateway" (should be under the Internet Gateway heading) and choose Properties. Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close Messenger (right-click the Messenger icon, choose Exit), then restart Messenger. Finally, for testing purposes, both you and your contact might try turning off the Windows XP Internet Connection Firewall (although you shouldn't need to for Messenger voice/video connectivity). To do so, click Start, then All Programs, then Accessories, then Communications, and then Network Connections. Right click your network/internet connection, then click Properties. Click the Advanced Tab, and verify that the Internet Connection Firewall is unchecked. As well, if your contact is using some type of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm). ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2004 Jonathan Kay. You *must* contact me for redistribution rights. "Lee" wrote in message ... I am able to receive audio/visual however the other end only receives visual. I have tried version 5 to 6.2 with no success. Any suggestions? Thanks .
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#9
June 29th 04, 02:01 PM
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Sound on 1 end not other though
Thank you Jonathan.
Suggestion 1 worked as long as I do not use my netgear router. Now if I plug in the router, I cannot even get internet access. I can't find the path to "Internet Gateway" as described in suggestion 2. Is it possible my router is not set up correctly, as I did not load any software in regards to the router? Regards, Lee -----Original Message----- Greetings, You and your contact might try turning off the QoS Packet Scheduler. To do so, click Start, then All Programs, then Accessories, then Communications, and then Network Connections. Right click your network/internet connection, then click Properties. Uncheck the QoS Packet Scheduler, and try again. If that doesn't help and if either of you are using a router (with UPnP support), you may need to remove the current port forwardings. To do so, click Start, All Programs, Accessories, Communications, Network Connections. Right- click the "Internet Gateway" (should be under the Internet Gateway heading) and choose Properties. Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close Messenger (right-click the Messenger icon, choose Exit), then restart Messenger. Finally, for testing purposes, both you and your contact might try turning off the Windows XP Internet Connection Firewall (although you shouldn't need to for Messenger voice/video connectivity). To do so, click Start, then All Programs, then Accessories, then Communications, and then Network Connections. Right click your network/internet connection, then click Properties. Click the Advanced Tab, and verify that the Internet Connection Firewall is unchecked. As well, if your contact is using some type of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm). ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2004 Jonathan Kay. You *must* contact me for redistribution rights. "Lee" wrote in message ... I am able to receive audio/visual however the other end only receives visual. I have tried version 5 to 6.2 with no success. Any suggestions? Thanks .
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#10
June 29th 04, 02:06 PM
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Sound on 1 end not other though
Thank you Jonathan.
Suggestion 1 worked as long as I do not use my netgear router. Now if I plug in the router, I cannot even get internet access. I can't find the path to "Internet Gateway" as described in suggestion 2. Is it possible my router is not set up correctly, as I did not load any software in regards to the router? Regards, Lee -----Original Message----- Greetings, You and your contact might try turning off the QoS Packet Scheduler. To do so, click Start, then All Programs, then Accessories, then Communications, and then Network Connections. Right click your network/internet connection, then click Properties. Uncheck the QoS Packet Scheduler, and try again. If that doesn't help and if either of you are using a router (with UPnP support), you may need to remove the current port forwardings. To do so, click Start, All Programs, Accessories, Communications, Network Connections. Right- click the "Internet Gateway" (should be under the Internet Gateway heading) and choose Properties. Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close Messenger (right-click the Messenger icon, choose Exit), then restart Messenger. Finally, for testing purposes, both you and your contact might try turning off the Windows XP Internet Connection Firewall (although you shouldn't need to for Messenger voice/video connectivity). To do so, click Start, then All Programs, then Accessories, then Communications, and then Network Connections. Right click your network/internet connection, then click Properties. Click the Advanced Tab, and verify that the Internet Connection Firewall is unchecked. As well, if your contact is using some type of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm). ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2004 Jonathan Kay. You *must* contact me for redistribution rights. "Lee" wrote in message ... I am able to receive audio/visual however the other end only receives visual. I have tried version 5 to 6.2 with no success. Any suggestions? Thanks .
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#11
July 9th 04, 04:48 AM
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Sound on 1 end not other though
Xref: kermit microsoft.public.windowsxp.messenger:73878
I gathered that your contact is having difficulties hearing you during an audio conversation. This usually happens if your Quality of Service (QoS) Packet Scheduler is turned on. To resolve the issue, please clear the Qos Packet Scheduler check box. Here are the steps: Trythis 1. Click Start, and then click Control Panel. 2. Click Network and Internet connections, and then click Network Connections. 3. Right-click the icon for the network or Internet connection, and then click Properties. 4. Clear the QoS Packet Scheduler check box, and then restart the computer. For more information on QoS, please go to: http://www.microsoft.com/whdc/hwdev/...s/default.mspx "Lee" wrote: I am able to receive audio/visual however the other end only receives visual. I have tried version 5 to 6.2 with no success. Any suggestions? Thanks
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#12
July 9th 04, 07:45 AM
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Sound on 1 end not other though
Hi Jonathan Kay,
I saw your suggestion on the Microsoft website and I tried what you said about Windows messenger. We still can't hear each other on the other end. I'm using an Actiontec Gateway GT701g for my DSL connection. I also found the Internet gateway program in the network connections folder and now I can't seem to find it again to reverse what I did. Please let me know what else I may need to do to get voice calls and also how to find /install / turn on the Internet Gateway icon. Thank you, P.S. I'm using Norton Internet Security 2004 for XP. I found that when I disabled the NIS, and disabled the LAN firewall, the Internet Gateway icon popped up. -----Original Message----- Greetings, You and your contact might try turning off the QoS Packet Scheduler. To do so, click Start, then All Programs, then Accessories, then Communications, and then Network Connections. Right click your network/internet connection, then click Properties. Uncheck the QoS Packet Scheduler, and try again. If that doesn't help and if either of you are using a router (with UPnP support), you may need to remove the current port forwardings. To do so, click Start, All Programs, Accessories, Communications, Network Connections. Right- click the "Internet Gateway" (should be under the Internet Gateway heading) and choose Properties. Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close Messenger (right-click the Messenger icon, choose Exit), then restart Messenger. Finally, for testing purposes, both you and your contact might try turning off the Windows XP Internet Connection Firewall (although you shouldn't need to for Messenger voice/video connectivity). To do so, click Start, then All Programs, then Accessories, then Communications, and then Network Connections. Right click your network/internet connection, then click Properties. Click the Advanced Tab, and verify that the Internet Connection Firewall is unchecked. As well, if your contact is using some type of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm). ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2004 Jonathan Kay. You *must* contact me for redistribution rights. "Lee" wrote in message ... I am able to receive audio/visual however the other end only receives visual. I have tried version 5 to 6.2 with no success. Any suggestions? Thanks .
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#13
July 28th 04, 10:39 PM
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Sound on 1 end not other though
get rid of MSN Version 5 to 6.2 and install windows messenger 4.7. That should solve your problem.
"Lee" wrote: I am able to receive audio/visual however the other end only receives visual. I have tried version 5 to 6.2 with no success. Any suggestions? Thanks
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#14
July 28th 04, 10:46 PM
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Sound on 1 end not other though
get rid of MSN Version 5 to 6.2 and install windows messenger 4.7. That should solve your problem.
"Lee" wrote: I am able to receive audio/visual however the other end only receives visual. I have tried version 5 to 6.2 with no success. Any suggestions? Thanks
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#15
July 28th 04, 10:46 PM
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Sound on 1 end not other though
get rid of MSN Version 5 to 6.2 and install windows messenger 4.7. That should solve your problem.
"Lee" wrote: I am able to receive audio/visual however the other end only receives visual. I have tried version 5 to 6.2 with no success. Any suggestions? Thanks
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