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#31
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Help. CD/DVD drive not found after using most recent Windows Update
Slimer wrote:
Is it possible that the device was simply disabled for some reason? If the BIOS sees it, there's truly no reason for Windows to ignore its existence unless the user decided that it should be inactive. I truly doubt that a CD-ROM would have any kind of issue with drivers since these tend not to be updated all too often anyway. That's what I don't know and what I now believe is at the heart of my problem. Device Manager event log says the device was configured. The very next entry says that it did not start, but I don't see anything in the entry that says why it did not start other than "problem: 9x13" which I take to mean error code 13. A Google search yielded about 14 hits for "what is error code 13". AFAICT, error code 13 covers a multitude of sins. If I understood the various hits, there's a problem (corrupted) in the system files, but no clear fix unless I wish to trust an unknown app designed to fix error 13 problems. No thanks on that option. I think I've already tried the suggestion in another of the hits from Google - use Device Manager to remove the problematic device and then do a find new hardware. I'll have to re-try that because I may have done the sequence out of order. |
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#32
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Help. CD/DVD drive not found after using most recent Windows Update
On Thu, 11 Jun 2015 09:56:59 -0700, Stormin' Norman wrote:
Is it an IDE or SATA drive. The cable may just need to be reseated. Bios may see it, but if the data contacts aren't connecting, Windows may not see it. That would be my first thing troubleshooting. Good to see us old timers focusing on the basics. Next thing to try would be connecting a different drive if one is readily available. Can it boot from the device? Something like Memtest86+. -- Faster, cheaper, quieter than HS2 and built in 5 years; UKUltraspeed http://www.500kmh.com/ |
#33
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Help. CD/DVD drive not found after using most recent Windows Update
Char Jackson wrote:
On Thu, 11 Jun 2015 15:31:17 +0000 (UTC), "Yes" -- snipped -- The CD-ROM is listed in BIOS. In fact, I changed it to be the first bootable device in hopes that that would force Windows to recognize it when the Windows OS kicks in. That didn't work out, however. Windows booted up but the drive was not recognized. I have gone back to the event logs for this device. As a practical matter, it seems that there are only two entries of note. The first entry has the description "device configured (cdrom.inf)". Its content: Device IDE\CdRomASUS_DRW-24B1ST___i_____________________1.00____\5&15956494 &0&1 .0.0 was configured. Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Driver Date: 06/21/2006 Driver Version: 6.3.9600.16384 Driver Provider: Microsoft Driver Section: cdrom_install Driver Rank: 0xFF0004 Matching Device Id: GenCdRom Outranked Drivers: cdrom.inf:GenCdRom:00FF2000 Device Updated: false The second entry has the description "Device not started (cdrom)". Device IDE\CdRomASUS_DRW-24B1ST___i_____________________1.00____\5&15956494 &0&1 .0.0 had a problem starting. Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 If I understand correctly, the drive is recognized by the BIOS but not displayed in Windows Explorer. There are two intermediate locations, midway between those two: Device Manager and Disk Management. What do both of those locations show? The drive has to be visible in both of those locations, and it should have some clues there, as well. Also, where are you seeing the "outranked drivers" message? That sounds like a clue. Lastly, in Device Manager, do you see phantom CD drives when you choose to display hidden devices? Yes - the drive is recognized in BIOS but not displayed in Windows Explorer. wrt Device Manager, the device shows up. Right clicking on the icon and selecting Properties then IIRC details is the source of the material I posted about the events for the drive. wrt Disk Management, the drive does not show up there even after selecting for hidden devices. |
#34
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Help. CD/DVD drive not found after using most recent Windows Update
Neil wrote:
On 6/11/2015 11:31 AM, Yes wrote: I have gone back to the event logs for this device. As a practical matter, it seems that there are only two entries of note. [...] The second entry has the description "Device not started (cdrom)". Device IDE\CdRomASUS_DRW-24B1ST___i_____________________1.00____\5&15956494 &0&1 .0.0 had a problem starting. Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 This is the entry that gets me to raise my eyebrows... * When you look at your CD drive in Device Manager, what do you see? * If you start Task Manager, do you see a running service for the CD ROM? * Have you looked in your System Services to see if the CD drive is set to start automatically (depending on the drive, there may not be an option)? wrt Device Manager, it appears as an entry underneath the line "DVD/CD-ROM drives" wrt Task Manager, I do not see a running service for the CD ROM. This is consistent with Device Manager's statement that the device had a problem starting wrt System Services (via Control Panel), I did not find any entry that said it was for the CD-ROM. I visually scanned the entries after sorting them on the startup type column (automatic, disabled, manual) and by name. That was the extent of what I could understand. Nor did I notice any service by way of Task Manager identified as CD-Rom. |
#35
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Help. CD/DVD drive not found after using most recent WindowsUpdate
On 6/11/2015 3:47 PM, Yes wrote:
[...] wrt Device Manager, the device shows up. Right clicking on the icon and selecting Properties then IIRC details is the source of the material I posted about the events for the drive. I ran a search for the error "0x13" for your particular drive and found someone that had the same problem and fixed it. Since your listing has the same categories without data values, it might be worth a try. http://answers.microsoft.com/en-us/w...4-f35f9f28ee3e -- Best regards, Neil |
#36
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Help. CD/DVD drive not found after using most recent Windows Update
On Thu, 11 Jun 2015 19:47:17 +0000 (UTC), "Yes"
wrote: Char Jackson wrote: On Thu, 11 Jun 2015 15:31:17 +0000 (UTC), "Yes" -- snipped -- The CD-ROM is listed in BIOS. In fact, I changed it to be the first bootable device in hopes that that would force Windows to recognize it when the Windows OS kicks in. That didn't work out, however. Windows booted up but the drive was not recognized. I have gone back to the event logs for this device. As a practical matter, it seems that there are only two entries of note. The first entry has the description "device configured (cdrom.inf)". Its content: Device IDE\CdRomASUS_DRW-24B1ST___i_____________________1.00____\5&15956494 &0&1 .0.0 was configured. Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Driver Date: 06/21/2006 Driver Version: 6.3.9600.16384 Driver Provider: Microsoft Driver Section: cdrom_install Driver Rank: 0xFF0004 Matching Device Id: GenCdRom Outranked Drivers: cdrom.inf:GenCdRom:00FF2000 Device Updated: false The second entry has the description "Device not started (cdrom)". Device IDE\CdRomASUS_DRW-24B1ST___i_____________________1.00____\5&15956494 &0&1 .0.0 had a problem starting. Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 If I understand correctly, the drive is recognized by the BIOS but not displayed in Windows Explorer. There are two intermediate locations, midway between those two: Device Manager and Disk Management. What do both of those locations show? The drive has to be visible in both of those locations, and it should have some clues there, as well. Also, where are you seeing the "outranked drivers" message? That sounds like a clue. Lastly, in Device Manager, do you see phantom CD drives when you choose to display hidden devices? Yes - the drive is recognized in BIOS but not displayed in Windows Explorer. wrt Device Manager, the device shows up. Right clicking on the icon and selecting Properties then IIRC details is the source of the material I posted about the events for the drive. wrt Disk Management, the drive does not show up there even after selecting for hidden devices. I assume you meant to swap Device Manager and Disk Management, above. Hidden devices applies to Device Manager. I was really expecting the drive to show up in Device Manager with a yellow exclamation mark and a note about how it couldn't start. I'm somewhat surprised that it's visible in Disk Management but not in Device Manager. Usually, it's the other way around. I just saw the link in another post about removing any entries for upper and lower filters, so that's where I'd go next. |
#37
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Help. CD/DVD drive not found after using most recent WindowsUpdate
On 6/11/2015 4:04 PM, Yes wrote:
Neil wrote: On 6/11/2015 11:31 AM, Yes wrote: I have gone back to the event logs for this device. As a practical matter, it seems that there are only two entries of note. [...] The second entry has the description "Device not started (cdrom)". Device IDE\CdRomASUS_DRW-24B1ST___i_____________________1.00____\5&15956494 &0&1 .0.0 had a problem starting. Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 This is the entry that gets me to raise my eyebrows... * When you look at your CD drive in Device Manager, what do you see? * If you start Task Manager, do you see a running service for the CD ROM? * Have you looked in your System Services to see if the CD drive is set to start automatically (depending on the drive, there may not be an option)? wrt Device Manager, it appears as an entry underneath the line "DVD/CD-ROM drives" wrt Task Manager, I do not see a running service for the CD ROM. This is consistent with Device Manager's statement that the device had a problem starting wrt System Services (via Control Panel), I did not find any entry that said it was for the CD-ROM. I visually scanned the entries after sorting them on the startup type column (automatic, disabled, manual) and by name. That was the extent of what I could understand. Nor did I notice any service by way of Task Manager identified as CD-Rom. See the link in my other post. If the registry has entries that the driver doesn't understand (or expects some values to be assigned), it may not load properly, resulting in what you're going through. -- Best regards, Neil |
#38
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Help. CD/DVD drive not found after using most recent Windows Update
Neil wrote:
On 6/11/2015 3:47 PM, Yes wrote: [...] wrt Device Manager, the device shows up. Right clicking on the icon and selecting Properties then IIRC details is the source of the material I posted about the events for the drive. I ran a search for the error "0x13" for your particular drive and found someone that had the same problem and fixed it. Since your listing has the same categories without data values, it might be worth a try. http://answers.microsoft.com/en-us/w...4-f35f9f28ee3e Thanks. I've discovered I've muddied the waters. I've been thinking decimal. What I thought was "error code 13" is probably actually "error code 19" - I'm now assuming that 0x13 is hexadecimal. Revising my Google search with error code number 19 produced hits much more in line with the device (CD-ROM). The problem still deals with corruption in the registry files, and it's still tedious to fix but the answers to resolve the problem fit more than the ones for an "error code 13". I only realized this when I reviewed a hardware diagnostic I ran a few minutes ago. In fact, the 3rd or 4th paragraph in the link you provide references error code 19. Perhaps back to remedial math for me :-) |
#39
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Help. CD/DVD drive not found after using most recent Windows Update
Char Jackson wrote:
On Thu, 11 Jun 2015 19:47:17 +0000 (UTC), "Yes" wrote: Char Jackson wrote: On Thu, 11 Jun 2015 15:31:17 +0000 (UTC), "Yes" -- snipped -- The CD-ROM is listed in BIOS. In fact, I changed it to be the first bootable device in hopes that that would force Windows to recognize it when the Windows OS kicks in. That didn't work out, however. Windows booted up but the drive was not recognized. I have gone back to the event logs for this device. As a practical matter, it seems that there are only two entries of note. The first entry has the description "device configured (cdrom.inf)". Its content: Device IDE\CdRomASUS_DRW-24B1ST___i_____________________1.00____\5&15956494 &0&1 .0.0 was configured. Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Driver Date: 06/21/2006 Driver Version: 6.3.9600.16384 Driver Provider: Microsoft Driver Section: cdrom_install Driver Rank: 0xFF0004 Matching Device Id: GenCdRom Outranked Drivers: cdrom.inf:GenCdRom:00FF2000 Device Updated: false The second entry has the description "Device not started (cdrom)". Device IDE\CdRomASUS_DRW-24B1ST___i_____________________1.00____\5&15956494 &0&1 .0.0 had a problem starting. Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 If I understand correctly, the drive is recognized by the BIOS but not displayed in Windows Explorer. There are two intermediate locations, midway between those two: Device Manager and Disk Management. What do both of those locations show? The drive has to be visible in both of those locations, and it should have some clues there, as well. Also, where are you seeing the "outranked drivers" message? That sounds like a clue. Lastly, in Device Manager, do you see phantom CD drives when you choose to display hidden devices? Yes - the drive is recognized in BIOS but not displayed in Windows Explorer. wrt Device Manager, the device shows up. Right clicking on the icon and selecting Properties then IIRC details is the source of the material I posted about the events for the drive. wrt Disk Management, the drive does not show up there even after selecting for hidden devices. I assume you meant to swap Device Manager and Disk Management, above. Hidden devices applies to Device Manager. I was really expecting the drive to show up in Device Manager with a yellow exclamation mark and a note about how it couldn't start. I'm somewhat surprised that it's visible in Disk Management but not in Device Manager. Usually, it's the other way around. I just saw the link in another post about removing any entries for upper and lower filters, so that's where I'd go next. No, the drive is not visible in the Disk Management pane and of course not in Windows Explorer either. The device is visible in Device Manager under the category CD-ROM drive IIRC. That entry is the source for the info I posted. Like you, I would have expected ti to have that yellow exclamation point, but it didn't. I've discovered that I made a big mistake wrt to the error code. I finally found and ran diagnostic software that prints info about my hardware. In the printout, it notes the problem is "error code 19" not "error code 13" as I had originally thought. I treated "0x13" as decimal rather than hexidecimal. That mistake sent me down the wrong path. The problem still involves corrupt registry values but of a different sort if that makes sense. The link provided by Neil references it as error code 19 even. |
#40
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Help. CD/DVD drive not found after using most recent Windows Update
Rodney Pont wrote:
On Thu, 11 Jun 2015 09:56:59 -0700, Stormin' Norman wrote: Is it an IDE or SATA drive. The cable may just need to be reseated. Bios may see it, but if the data contacts aren't connecting, Windows may not see it. That would be my first thing troubleshooting. Good to see us old timers focusing on the basics. Next thing to try would be connecting a different drive if one is readily available. Can it boot from the device? Something like Memtest86+. Haven't gotten that far. It's beginning to look more and more that for whatever reason the registry files for the device are corrupted. Also, the error code for the problem is number 19. I treated "0x13" as a decimal number. It took looking at a diagnostic printout to realize that I forgot to treat it as hexadecimal and convert "0x13" to 19 decimal. The link in Neil's post is clear about that. As a cross-confirmation, the diagnostic sw I used stated the error code number was 19. And my revised Google search using that number gave hits that are specifically reference CD-ROM drives. So I have more rabbit holes to go down, but there does look to be light at the end of the tunnel. |
#41
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Help. CD/DVD drive not found after using most recent WindowsUpdate
Yes wrote:
The next possibility on my checklist regards Microsoft's Windows 10 Update offer. Removing that is addressed here. http://www.howtogeek.com/218856/how-...fication-tray/ Paul |
#42
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Help. CD/DVD drive not found after using most recent Windows Update
Paul wrote:
Yes wrote: The next possibility on my checklist regards Microsoft's Windows 10 Update offer. Removing that is addressed here. http://www.howtogeek.com/218856/how-...fication-tray/ Paul Thanks. I had noticed the GWX thing in Task Manager and did a quick look about it. For the moment, because in and of itself it does not appear to be related to my current problem I've put dealing with it on the backburner. FWIW, I only installed the Win 10 update because the literature suggested that I'm keeping my options open without 100% committing to actually installing it. That's fine by me. The MS Win 10 forum has yet to answer a question I asked there about the licensing, which is what I really want to find out. Namely, in my case I chose to buy the Retail edition of Windows 64-bit Pro 8.1 because I did not want to be hassled moving the OS to a new machine (or perhaps upgrading pieces of my pc). My question in Microsoft's forum was about whether I would still have the same licensing provisions of my retail edition if I were to upgrade. An upgrade is 'nice', but IMO it's useless to me if I do it and then get told oh, by the way, this upgrade only upgrades your OS and you have to buy a new license if you want to move your OS to a new machine. I further asked if it will be available on DVD or at least can be burned to DVD for whenever I do move to a new pc. The only answer I've gotten was - we don't know! That was about two or three weeks ago. |
#43
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Help. CD/DVD drive not found after using most recent WindowsUpdate
Yes wrote:
Paul wrote: Yes wrote: The next possibility on my checklist regards Microsoft's Windows 10 Update offer. Removing that is addressed here. http://www.howtogeek.com/218856/how-...fication-tray/ Paul Thanks. I had noticed the GWX thing in Task Manager and did a quick look about it. For the moment, because in and of itself it does not appear to be related to my current problem I've put dealing with it on the backburner. FWIW, I only installed the Win 10 update because the literature suggested that I'm keeping my options open without 100% committing to actually installing it. That's fine by me. The MS Win 10 forum has yet to answer a question I asked there about the licensing, which is what I really want to find out. Namely, in my case I chose to buy the Retail edition of Windows 64-bit Pro 8.1 because I did not want to be hassled moving the OS to a new machine (or perhaps upgrading pieces of my pc). My question in Microsoft's forum was about whether I would still have the same licensing provisions of my retail edition if I were to upgrade. An upgrade is 'nice', but IMO it's useless to me if I do it and then get told oh, by the way, this upgrade only upgrades your OS and you have to buy a new license if you want to move your OS to a new machine. I further asked if it will be available on DVD or at least can be burned to DVD for whenever I do move to a new pc. The only answer I've gotten was - we don't know! That was about two or three weeks ago. "I chose to buy the Retail edition of Windows 64-bit Pro 8.1" 1) The terms for Retail (a higher price version of the OS), allow moving the installation to another machine. 2) Once the OS is moved, you can upgrade to Win10 64-bit Pro 3) The Pro edition will have some slight control over Windows Update (defer update), but I haven't seen details of how it'll work. Media will be available in the fullness of time. Media was available for the older OSes (Win7 images from Digital River, Win8 images via Microsoft media creator, and so on). There will be some solution for Win10, but we'll have to wait to find out. That applies only to desktops. If you buy a tablet with TPM/secure boot, don't expect media. The old "installation" model, only exists for desktops/laptops/traditional computers. http://www.newegg.com/Product/Produc...82E16832588491 There is also supposed to be some provision for clean installing Win10, using the free upgrade path. But I don't know the details, and how that will be enforced. Ideally, the Win10 installer would just accept a Win7 SP1 key or a Win8.1 key, but we don't know that yet. The thing is, existence of media, is no "proof of purchase" at all. Only the license key has value, and provides trace-ability. The sad part, is most of the good info is coming from a single MVP in the Answers forum. As if he has been couched by Microsoft employees with the answers. I would prefer if a Microsoft.com page would state these tidbits as "facts". I don't want to say in an answer, "well, I heard in the bar, that we won't have to pay taxes any more". This stuff should really be traceable to a Microsoft web page, as "policy". Not as "hints" and "whiffs". I would have to go running all over, to get the latest "he said she said hint", to answer all your questions. And that's a damn poor way to run a business. Paul |
#44
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Help. CD/DVD drive not found after using most recent WindowsUpdate
Yes wrote:
Neil wrote: On 6/11/2015 3:47 PM, Yes wrote: [...] wrt Device Manager, the device shows up. Right clicking on the icon and selecting Properties then IIRC details is the source of the material I posted about the events for the drive. I ran a search for the error "0x13" for your particular drive and found someone that had the same problem and fixed it. Since your listing has the same categories without data values, it might be worth a try. http://answers.microsoft.com/en-us/w...4-f35f9f28ee3e Thanks. I've discovered I've muddied the waters. I've been thinking decimal. What I thought was "error code 13" is probably actually "error code 19" - I'm now assuming that 0x13 is hexadecimal. Revising my Google search with error code number 19 produced hits much more in line with the device (CD-ROM). The problem still deals with corruption in the registry files, and it's still tedious to fix but the answers to resolve the problem fit more than the ones for an "error code 13". I only realized this when I reviewed a hardware diagnostic I ran a few minutes ago. In fact, the 3rd or 4th paragraph in the link you provide references error code 19. Perhaps back to remedial math for me :-) But you already showed us, in your pasted info, you have no UpperFilter. Which is why I didn't need to give an UpperFilter recipe or recommend the Microsoft Fixit for optical drives (as it does the UpperFilter cleanup for you). You posted... Lower Filters: Upper Filters: so there doesn't appear to be a third-party UpperFilter in place. Paul |
#45
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Help. CD/DVD drive not found after using most recent Windows Update
Paul wrote:
Yes wrote: Paul wrote: Yes wrote: The next possibility on my checklist regards Microsoft's Windows 10 Update offer. Removing that is addressed here. http://www.howtogeek.com/218856/how-...fication-tray/ Paul Thanks. I had noticed the GWX thing in Task Manager and did a quick look about it. For the moment, because in and of itself it does not appear to be related to my current problem I've put dealing with it on the backburner. FWIW, I only installed the Win 10 update because the literature suggested that I'm keeping my options open without 100% committing to actually installing it. That's fine by me. The MS Win 10 forum has yet to answer a question I asked there about the licensing, which is what I really want to find out. Namely, in my case I chose to buy the Retail edition of Windows 64-bit Pro 8.1 because I did not want to be hassled moving the OS to a new machine (or perhaps upgrading pieces of my pc). My question in Microsoft's forum was about whether I would still have the same licensing provisions of my retail edition if I were to upgrade. An upgrade is 'nice', but IMO it's useless to me if I do it and then get told oh, by the way, this upgrade only upgrades your OS and you have to buy a new license if you want to move your OS to a new machine. I further asked if it will be available on DVD or at least can be burned to DVD for whenever I do move to a new pc. The only answer I've gotten was - we don't know! That was about two or three weeks ago. "I chose to buy the Retail edition of Windows 64-bit Pro 8.1" 1) The terms for Retail (a higher price version of the OS), allow moving the installation to another machine. 2) Once the OS is moved, you can upgrade to Win10 64-bit Pro 3) The Pro edition will have some slight control over Windows Update (defer update), but I haven't seen details of how it'll work. Media will be available in the fullness of time. Media was available for the older OSes (Win7 images from Digital River, Win8 images via Microsoft media creator, and so on). There will be some solution for Win10, but we'll have to wait to find out. That applies only to desktops. If you buy a tablet with TPM/secure boot, don't expect media. The old "installation" model, only exists for desktops/laptops/traditional computers. http://www.newegg.com/Product/Produc...82E16832588491 There is also supposed to be some provision for clean installing Win10, using the free upgrade path. But I don't know the details, and how that will be enforced. Ideally, the Win10 installer would just accept a Win7 SP1 key or a Win8.1 key, but we don't know that yet. The thing is, existence of media, is no "proof of purchase" at all. Only the license key has value, and provides trace-ability. The sad part, is most of the good info is coming from a single MVP in the Answers forum. As if he has been couched by Microsoft employees with the answers. I would prefer if a Microsoft.com page would state these tidbits as "facts". I don't want to say in an answer, "well, I heard in the bar, that we won't have to pay taxes any more". This stuff should really be traceable to a Microsoft web page, as "policy". Not as "hints" and "whiffs". I would have to go running all over, to get the latest "he said she said hint", to answer all your questions. And that's a damn poor way to run a business. Paul I hadn't thought about moving the 8.1 version and then upgrading. The question mark is simply when I happen to do so. I seem to keep my OS longer than I keep my existing pc :-), so I could very well upgrade my pc three years down the road. Would I be able to move the 'free' Windows 10 upgrade that had been provided for my retail edition Windows 8.1. The upgrade is supposed to be like to like, which theoretically my upgrade should be to the Windows 10 Pro with the 'retail' license provision to move it to new machine without having to purchase a new license. I just would like Microsoft to come clean on that detail. Currently I plan to stay with a desktop. |
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