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Glitch while updating
My daughter's computer was recently doing an update. We were at the point
where the computer was rebooting and had the screen "do not turn off your computer, updating......" etc. Unfortunately, our ISP went out at that time, and the computer was left in that limbo for over 24 hours. I finally just hit the power button to turn it off, and now when we turn it on it is in a continual loop of rebooting itself. I've tried putting in the Windows disk and it reads it okay, and will get so far to reinstall, but then it does the same thing and reboots itself. I don't know what to try at this point. I'd really like to not lose everything on her hard drive if possible. Any suggestions welcome. -- "There is more treasure in books than in all the pirates' loot on Treasure Island, and, best of all, you can enjoy these riches every day of your life." Walt Disney. __________ Information from ESET NOD32 Antivirus, version of virus signature database 5245 (20100702) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com |
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#2
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Glitch while updating
Jamie W wrote:
My daughter's computer was recently doing an update. We were at the point where the computer was rebooting and had the screen "do not turn off your computer, updating......" etc. Unfortunately, our ISP went out at that time, and the computer was left in that limbo for over 24 hours. I finally just hit the power button to turn it off, and now when we turn it on it is in a continual loop of rebooting itself. I've tried putting in the Windows disk and it reads it okay, and will get so far to reinstall, but then it does the same thing and reboots itself. I don't know what to try at this point. I'd really like to not lose everything on her hard drive if possible. Any suggestions welcome. Tap or the F8 key when the computer is booting up (after the BIOS POST routine, just before Windows starts to load) and access the Advanced boot menu and try booting to the Last Known Good Configuration. Also, at that Advanced Boot Option screen, select the option to "Disable automatic restart on system failure", this will cause the computer to halt on a blue screen (if it is blue screening) and you might be able to get useful information from the bugcheck error message. John |
#3
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Glitch while updating
Jamie W wrote:
My daughter's computer was recently doing an update. We were at the point where the computer was rebooting and had the screen "do not turn off your computer, updating......" etc. Unfortunately, our ISP went out at that time, and the computer was left in that limbo for over 24 hours. I finally just hit the power button to turn it off, and now when we turn it on it is in a continual loop of rebooting itself. I've tried putting in the Windows disk and it reads it okay, and will get so far to reinstall, but then it does the same thing and reboots itself. Please describe the "Windows disk." Is it an actual Windows XP installation CD (and if so, what SP level?) or something else? What does the phrase "will get so far to reinstall" mean? What exactly did you do? Were you trying to use the Recovery Console? Were you trying to perform a Repair Install? Please include as many details as possible in your next post. |
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